It Support Engineer Resume Samples

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

IT Support Engineers provide on-site and remote support for multiple software products. Resumes for this position highlight such responsibilities as developing a complete network in the client/server environment from scratch, configuring and maintaining wireless routers, and scheduling and restoring weekly and monthly backups related to all servers and drives through semantic execution apps. Example resumes in the field show that a bachelor's degree in a technology field, or an equivalent combination of education and relevant IT experience, are required for this position.

Looking for cover letter ideas? See our sample IT Support Engineer Cover Letter .

1

IT Support Engineer

Worked as IT Assistance in very Big WAN Project for National Security where connected
every single Police station with a Large scale private network.

  • Supervised all the network switching and routing.
  • Installed and maintained 45 Core Server rooms and 210 client servers around the whole
  • Configured Domain Controller and DNS server.
  • Installed Network Server-to-client Antivirus.
  • Gathered system information and created professional reports.
Candidate Info
3
years in
workforce
1
year
at this job
Electrical And Electronic Engineering (control And Automation Division)
2

Global IT Support Engineer

Provided server, network, and end-user support for over 30,000 employees in more than 1,000 facilities worldwide.

  • Was first point of contact for all users and labs in Gulf South region, planned and implemented network expansions and lab build-outs, server upgrades, firewall reconfigurations, inventory tracking, and equipment replacement.
  • Developed several processes to streamline IT support delivery and resolution.
  • After Conficker virus attack, was first Intertek lab with all systems up and running worldwide.
  • Was awarded New Orleans Petroleum Lab Employee of the Month in February, 2009.
Candidate Info
14
years in
workforce
5
years
at this job
Computer Science
3

IT Support Engineer

  • Successfully unified domestic and international IT department's consolidation projects. Merger involved multiple locations, including regional warehouse and international offices. Integrated infrastructure with location specific resources globally accessible via VPN connections.
  • Managed vendor relationships for 20+ infrastructure and application support projects.
  • Created a staff handbook of all IT services while directing application support staff in creating end-user documentation of internal applications.
  • Provided project management, network administration and support for 500+ global company users under Multi-platform Environment with Mac and PC clients.
  • Achieved the highest level of productivity, handled over 1000 calls per month. Earned solid reputation for resolving complex issues and providing exceptional customer service.
  • Trained and assisted users with policies and procedures for PDA, mobile computing, and video conferencing systems.
Candidate Info
9
years in
workforce
6
years
at this job
BS
Chemical Engineering
MBA
Master of Business Administration
4

IT Support Engineer, Network and Desktop Support

With the use of tools, monitored the internal network performance / web server and executed quick fixes should any issue arise.

  • Utilized a CRM daily to track and work desktop support tickets such as hardware repairs, installing software, maintained user permissions, and answered users questions.
  • Generated procedure guides for several tasks such as I.T. purchasing, user maintenance/access in Active Directory, IP phone configurations, and re-imaging laptops.
  • Created and maintained the IT major incident and outage report.
  • Responsible in preparing the audio / visual for all-hands and executive meetings.
  • Assumed the role of a purchaser for IT and effectively saved the company money by locating a competitive vendor.
  • Assigned, configured, and maintained the IP and conference phones.
Candidate Info
12
years in
workforce
1
year
at this job
Supervision / Management
5

IT Support Engineer

Primary IT engineer for providing technical support and systems administration for 10 facilities in Southern California.

  • Managed bank's telecommunication line consolidation project.
  • Coordinated VOIP phone system implementation project for all 10 BOC location including equipment procurement,
  • Planned and coordinator successful Data center migrations from Windows Server 2000 to 2003.
  • Supervised 2 network technicians in San Diego region overseeing their day to day schedule and performance.
  • Major contributor to the integration and systems consolidation of merger of Southwest Community Bank and Placer
Candidate Info
5
years in
workforce
2
years
at this job
BS
Network & Communications Management
6

Senior IT Support Engineer

Worked in direct support of company's integrated wireless infrastructure product lines at small and large corporate accounts

  • Managed and coordinated all logistics for new client installation as well as providing remote on-site technical support
  • Designed and installed handheld units, network equipment, and vehicle mount units
  • Identified and outlines new sales opportunities while installing new and repairing existing equipment
  • Conducted service calls, preventative maintenance, and installed new equipment configurations
  • Worked to facilitate and present on-site training courses in regards to new and existing products
Candidate Info
14
years in
workforce
14
years
at this job
AAS
Electronics And Computer Technology
BS
Technical Management
7

IT Support Engineer

My role involves providing desktop software and hardware support in our Wembley based office and regional sites around the UK. This includes support for windows 2003/2008 server and Active Directory, Windows OS, Microsoft Office Suite and MFD's.

  • Provided support for phone and email requests in a professional and courteous manner by logging faults with unique reference number with description of the fault in the incident management system.
  • Installed and Configured mail clients on mobile devices which includes Lotus Notes traveller, Apple mail and Exchange.
  • Worked with Numara Track-It responding to service requests (for applications) and incident managements by logging requests with IDs and resolving incidents utilising knowledge management; containing detailed description of frequently encountered problems.
  • Worked with Citrix Xenapp Server in supporting and delivering bespoke applications to thin clients using terminal services.
  • Resolved faults as soon as they occur and escalated critical problems to the necessary authority to be resolved immediately.
  • I also created, configured mailboxes for additional users and configured mail account to use open web access by configuring mailbox features.
Candidate Info
3
years in
workforce
10
months
at this job
Mathematics And Economics
Computer Systems And Networking
8

IT Support Engineer

Performed root cause analysis for Internal Applications

  • Constructed matrix of Vendor Service Capabilities for business analysts
  • Provided auxiliary support for SharePoint migration (32-bit to 64-bit environment)
  • Developed Methods & Procedures, assisted in Knowledge Management Content
  • Provided training for end-users on SharePoint Wiki
Candidate Info
1
year in
workforce
6
months
at this job
BS
Information Technology
9

IT Support Engineer

Supported and managed the IT Services in LAN Environment.

  • Managed and led upgrade Project Team for migration from Win 98 SE to Win XP.
  • Created and deployed image to selected desktop computers.
  • Administered Website using RedHat LINUX, Apache Web Server and MS FrontPage.
  • Managed Storage Systems and Backups of company records.
  • Implemented Network using TCP/IP and Windows 2000 to link all PC's, Network Printers and Faxes.
  • Administered SQL Server Database.
  • Recommended purchases of new hardware and software and set company standards for best practices.
Candidate Info
7
years in
workforce
3
years
at this job
10

IT Support Engineer

Provided worldwide Service and Support for networked laser printers.

  • Setup multiple platform workstations (Windows 9X, ME, 2K, XP and Macintosh OS 9 and OSX) to test hardware and software compatibility
  • Provided phone support to Customers.
  • Provided pre- & post- technical support. Investigated and responded to technical inquiries related to the products.
  • Investigated application problems and provided solutions to customers.
  • Participated in product reviews and provided feedback from the customers to development team.
  • Attended trade shows, developed and delivered technical seminars.
Candidate Info
15
years in
workforce
10
years
at this job
C
Certificate
BS
Bachelor of Science

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!