Hotel Reservationist Resume Samples

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Hotel Reservationists take phone calls from potential guests who want to make a reservation. Essential duties listed on a Hotel Reservationist example resume are handling reservation requests, determining customer desires and needs, verifying payment options, assigning rooms, sending confirmation emails, greeting guests, and explaining hotel features and policies. Those interested in a Hotel Reservationist position should be able to showcase the following skills in their resumes: customer service, telephone etiquette, organization, problem solving, and computer competences. Hospitality training is required for the role.

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1

Hotel Reservationist

  • Greeted customers in person and answered reservation related requests and queries efficiently. Booked phone and online reservations for hotel guests.
  • Attended several phone calls at a time and providing customers with required information about the hotel products, packages, services, facilities, and local tours, attractions, and events.
  • Supervised cleanliness practices in the hotel rooms as well as the reception counter. Assisted guests and visitors of the resort tours, attractions, and events.
  • Organized files, gathering daily reports, and sorting end of the day reports
Candidate Info
9
years in
workforce
9
years
at this job
2

Hotel Reservationist/receptionist

  • Booked Hotels for crews of up to 44 individuals
  • Researched more cost-effective hotel rates and negotiated with hotel management
  • Reconciled monthly American Express charges averaging $350,000 per month
  • Input journey management tickets for safety and tracking crew members en route to destinations
  • Processed uniform orders for all crews based in Alvarado
  • Answered and processed all incoming calls to the company
Candidate Info
22
years in
workforce
1
year
at this job
Secretarial Sciences
3

Rss/hotel Reservationist

Answer inbound calls for [company name] brands and accommodate the guests' needs

  • Quickly and effectively making reservations at the different brand of hotels
  • Data entry, communication skills and a positive attitude in this position
  • Learning the region and hotels in that region assigned to give the best service to the guest and assist in making their stay very pleasant
Candidate Info
12
years in
workforce
2
months
at this job
HS
Medical / Billing Coding
HS
High School Diploma
4

Hotel Reservationist

  • Answered all incoming telephone calls made to the [company name]
  • Maintained updated on casino/hotel promotions, hours of service, directions, and weather reports.
  • Followed all dress codes/ grooming guidelines as stated in the Employee Handbook.
  • Maintained follow up procedures when concerting our guests' requests.
  • Delivered all guest messages in a timely manner.
  • Helped check in guests and carry luggage
  • Maintained excellent customer service
Candidate Info
3
years in
workforce
3
years
at this job
5

Hotel Reservationist

  • Assisted customers with reservations at the front desk and scheduled on the phone
  • Provided guests with all relevant information regarding their stay to ensure the highest customer satisfaction
  • Assisted customers with check-out process
  • Provides other assistance to all guests as needed
Candidate Info
1
year in
workforce
1
year
at this job
HS
Proficient
6

PBX Telephone Operator/hotel Reservationist

Answered all incoming calls to the casino and operated the switchboard system. Answered any question that guests may have had and transferred calls to the correct department.

  • Also answered in house calls from casino workers and transferred their calls as needed.
  • Was always pleasant and helpful and made sure that all the guest's questions were answered in a polite and timely manner.
  • Currently employed at [company name] as a Hotel Reservationist. Was promoted from a PBX operator due to my ability to connect with people and how I pay close attention to detail.
  • Makes hotel reservations for the casino hotel using specific computer programs. Follows protocol and makes reservations in a timely fashion.
  • Demonstrates great communication skills and works with other co-workers well. Also performs tasks for other departments on a daily basis.
  • Must be very patient with guests who do not speak English very well.
  • Kept the office organized, replenished supplies as needed and cleaned the office as well.
Candidate Info
8
years in
workforce
5
years
at this job
HS
High School Diploma
AS
Human Services
7

Hotel Reservationist

  • Answering inbound calls from customers, scheduling and reserving hotel rooms.
  • Informing customer of points of interest in the area they were travelling and explaining check in procedures.
  • Taking credit card information for deposit to hold reservations
  • Quit working here because I was moving back to HI. After husbands deployment
Candidate Info
4
years in
workforce
5
months
at this job
HS
High School Diploma
8

Hotel Reservationist

Book hotel reservations

  • Work Call Center
  • Resolved customer issues on a needed basis
  • Direct calls to proper departments
Candidate Info
17
years in
workforce
4
years
at this job

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