Hotel Front Desk Agent Resume Samples - Page 3

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Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. The ideal candidate should demonstrate customer service orientation, accuracy, computer literacy, proactivity, and good communication skills. Education requirements are minimal, and most Hotel Front Desk Agents make display of a high school diploma in their resumes.

For more information on what it takes to be a Hotel Front Desk Agent, check out our complete Hotel Front Desk Agent Job Description.

21

Hotel Front Desk Agent

Maintain an inventory of vacancies, reservations and room assignments

  • Managing high volume incoming call lines
  • Register arriving guests and assign rooms
  • Answer enquiries regarding hotel services and registration by letter, telephone, in person, provided information about services available in the community and respond to guests' complaints
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
Candidate Info
1
year in
workforce
1
year
at this job
HS
High School Diploma
22

Hotel Front Desk Agent

  • Welcoming guest upon arrival and providing information regarding availability, room types, and room rates
  • Assigning rooms pertinent to guests' needs and choice
  • Providing exceptional guest service by displaying [company name]'s four service drivers: Friendliness, helpfulness, timeliness, and level of caring.
Candidate Info
1
year in
workforce
8
months
at this job
23

Hotel Front Desk Agent

  • Provides ultimate guest service by assisting guest, using proper check-in/out procedures and providing guest with information about hotel and casino
  • Performs all registration procedures to include, collects form of payment, assigns room, ensures rates, informs guest of total charges
  • Offer assistance and general information to guests regarding the services and amenities of hotel
  • Performs clerical duties such as filing, transferring calls and scheduling appointments
  • Outstanding ability to perform several tasks at once
Candidate Info
4
years in
workforce
2
years
at this job
BS
Business Management
24

Hotel Front Desk Agent

  • Quickly and effectively solve customer challenges
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
  • Perform clerical duties, call transfers, appointment scheduling
  • Assist with inquires of hotel amenities and services, general information and local information
  • Collect payments, room assignments, rate adjustments, ensure proper room charges
  • Assists with business conference scheduling and setup
Candidate Info
2
years in
workforce
2
years
at this job
BS
Business Management
25

Hotel Front Desk Agent

  • Register arriving and departing guests efficiently in a courteous manner
  • Handle all incoming calls and clerical duties and provide guests with excellent service and information in a fast and friendly manner
  • Take room reservations by phone, email, and walk-ins and accommodate each request to the best of my ability
  • Handle financial transactions, collect money from guests, and post incurred fees pertaining to room service
  • Research information prior to the arrival of group travels to obtain knowledge of their itinerary and any special events that was being held in the community
Candidate Info
8
years in
workforce
6
years
at this job
BS
Tourism Management, Business
26

Hotel Front Desk Agent

Registers guests and assigns rooms.

  • Accommodated special requests whenever possible.
  • Assist in pre-registration and blocking or rooms for reservations.
  • Coordinate room status updates with the housekeeping department by notifying housekeeping of all checks-outs, late check-outs, early check-ins, special requests, part-day rooms and etc.
Candidate Info
5
years in
workforce
6
months
at this job
Nursing
27

Hotel Front Desk Agent

Greeted and registered guests for their stays at hotel.

  • Verified reservations and received payments.
  • Checked guests out of hotel and gave change.
  • Made and confirmed reservations.
  • Contacted housekeeping and maintenance regarding issues with rooms.
Candidate Info
2
years in
workforce
7
months
at this job
AS
Business Administrative
Business Management
28

Hotel Front Desk Agent

  • Checking guests in/out of hotel using computer system.
  • Assisting guests with any questions/needs that arise.
  • Maintaining four star/diamond service standards.
  • Hotels night audit paperwork.
  • Making and confirming reservations.
Candidate Info
2
years in
workforce
4
months
at this job
HS
High School Diploma
29

Hotel Front Desk Agent

To welcome the arriving guests.

  • Receiving and processing reservations.
  • Filling of the arrival and departure register.
  • Dealing with complaints and handling them.
  • Communication and coordination with other departments.
  • Doing Check in & Check out.
Candidate Info
4
years in
workforce
4
years
at this job
BS
Hotel And Restaurant Management
Management Student Of The Philippines Region Iii Chapter
30

Hotel Front Desk Agent

  • Check guests into and out of hotel rooms.
  • Scheduled reservations for overnight stays or extended stays.
  • Upgraded guests into a higher priced room when possible.
  • Handle customer complaints in a timely manner.
  • Responsible of all forms of payments.
Candidate Info
6
years in
workforce
6
months
at this job
Business

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