Hotel Concierge Resume Samples - Page 2

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Hotel Concierges welcome guests in a hospitality establishment and provide a variety of services: offering information about surroundings, calling taxis, handling baggage, making dinner reservations and travel arrangements, and running errands. They are also required to report to managers and fulfill special requests. The most successful Hotel Concierges are able to demonstrate both in their resumes and at the workplace courtesy, customer service orientation, enthusiasm, proactivity and the ability to work in shifts. Most Hotel Concierge resume samples display a high school diploma.

For more information on what it takes to be a Hotel Concierge, check out our complete Hotel Concierge Job Description.

11

Casino and Hotel Concierge

Provided information, advice, guidance and assistance of whole hotel to patrons.

  • Provided customers requirement on timely manner.
  • Gives information of hotel services, entertainment, recreation facilities, and restaurants also.
  • Carried out various roles such as porters, commissioners and valet parking attendants.
  • Provided the maximum level of service possible.
  • Developed a rapport with guests in order to understand their needs.
  • Created strong relationships with service suppliers.
  • Provided accurate and important information to consumers.
Candidate Info
18
years in
workforce
8
years
at this job
HS
High School Diploma
12

Hotel Concierge, Hotel Front Office Manager

Welcomed hotel guests in a warm and friendly manner, worked to meet guests' special requests, ensured that each guest had a memorable stay.

  • Networked with local businesses for event tickets, book restaurant reservations, golf tee times, tours, car rentals and any other special needs of the hotel guests.
  • Supervised Bellhops, Valet Attendants and Housekeeping staff.
  • Performed front desk duties including: guest registrations, blocking rooms and booking new reservations.
Candidate Info
6
years in
workforce
2
years
at this job
BA
Business Administration
13

Hotel Concierge

The [company name] Bellevue is an Asian-inspired hotel with 732 rooms that prides itself on providing the "Hyatt Touch" to all guests to ensure a superior stay.

  • Provide office and administrative assistance
  • Work with third parties to secure travel arrangements and reservations for guests
  • Create documents to disseminate knowledge among staff members
  • Provide superior customer service to guests
  • Create documents that highlight local attractions and events for guests
  • Handle financial transactions between hotel guests and outside vendors
Candidate Info
6
years in
workforce
4
years
at this job
BS
Tourism Management
BA
Japanese Foreign Language
Japanese Studies
14

Hotel Concierge

Market the project and coordinate guests, tenants, and visitors needs.

  • Ensure that customers receive the highest quality of service in a caring and compassionate atmosphere and recognize individual's needs and rights.
  • Maintain a file on Community services including transportation sources and referral contacts.
  • Exercise judgment while handling guest inquiries, and respond promptly with accurate and thorough information according to the individual needs of guests.
  • Appropriately arrange and confirm recreational, dining, and/or business activities for both inside and outside the property.
Candidate Info
25
years in
workforce
5
years
at this job
HS
High School Diploma
BS
History
MA
Marketing
15

Hotel Concierge

Accommodate guests in every way possible with outstanding Customer Service making sure that each guest has a memorable experience

  • Arrange airport transportation to and from SFO International Airport (taxi cabs, limousines, buses, shuttles.)
  • Answer multi-line telephones
  • Making reservations for guests to eat at restaurants, enjoy spas, procuring tickets to attend cultural and artistic performances, booking sightseeing tours, or any other special requests from guests
  • Interacting with personnel from other departments of the hotel
  • Greets guests and follow up with them on the suggestions I gave them, as well if everything is up to their standards
  • Inputting data into our reservation systems (Nite Vision Software)
  • Responding/Sending emails for reservations
Candidate Info
9
years in
workforce
3
years
at this job
HS
High School Diploma
AS
Criminal Justice
16

Hotel Concierge

  • Assist guests with all request, concerns and reservations.
  • An Extensive knowledge of the Island, activities, promotions, events, dining outlets and guest packages.
  • Cross trained at Reception/Front Desk, PBX Operator and Butler.
  • Created brochures and information packets about the island and history that are still in use today.
Candidate Info
6
years in
workforce
3
years
at this job
Education
17

Hotel Concierge

Assisted guests with questions regarding the amusement park or the surrounding area.

  • Managed the Concierge Level Lounge, which offered continental breakfast, light snacks in the afternoon, and hors d'oeuvres.
  • Responsible for ordering, inventorying, and picking up supplies needed for the lounge.
  • Responsible for the entire resort's guest requests such as gift baskets, flowers, or champagne.
Candidate Info
12
years in
workforce
3
months
at this job
BA
Public Affairs
18

Hotel Concierge/ Desk Clerk

Handled first meeting of customers at front desk check in procedures.

  • Help with directing our guest to the facilities that would most benefit the quality of their stay.
  • Assist all the entertainment personnel with quality assurance.
  • Implementing the proposed work to be accomplished with quality and accuracy.
  • Handled large sums of money accurately and made deposits into vault.
  • Participated in educating other new members of staff.
  • Handled complicated hotel computer database.
  • Worked in the process of inventory for yearend data reporting.
  • Provided first level Customer Support quickly and effectively solved customer challenges.
Candidate Info
12
years in
workforce
4
years
at this job
19

Video Coordinator, Hotel Concierge, Mailroom

Coordinate the distance learning program via satellite, computer, camera, microphones and setting up audio/video conferences

  • Set up conference rooms and training material for meetings
  • Back up hotel concierge and catering for the Houston office
  • Handled all mail room operations including purchasing office supplies and inventory
  • Created service tickets for mail, diskettes and print cartridges
  • Serviced printers, faxes, copiers, and minor computer issues
  • Binding, laminating, and other copy room jobs
Candidate Info
8
years in
workforce
7
years
at this job
20

Hotel Concierge

Profound ability to be proactively accessible and responsive to all customers.

  • In a high-volume and fast-paced setting, maintained responsibility for general clerical duties such as answering phones, faxing, copying, and calling third parties concerning reservations
  • Answered telephone calls and responded to inquiries.
  • Greeted each guest with friendly eye contact
  • Performed all transactions in a cordial, efficient and professional manner
  • Provided excellent customer service
  • Displayed enthusiasm and knowledge about the company and their membership program.
  • Responsible for checking guests in and out of the hotel and complying with guest requests in a courteous manner
  • Efficiently performed office duties involving filing paperwork, maintaining guest records, and handling large amounts of monies and deposits
  • Ensure that customers receive the highest quality of service in a caring and compassionate atmosphere and recognize individual's needs and expectations and exceed them.
  • Excellent interpersonal skills and ability to communicate effectively with customers, other team members and leadership.
Candidate Info
6
years in
workforce
1
year
at this job
BA
Political Science

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