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0-5 years of experience
Designed and implemented inventory protocol allowing for 100% daily reconciliation.
- Resolved initial customer service issues and obtained new purchase records for 70% of that audience.
- Initiated, networked and created new market niche of over 250 women resulting in a 6% increase in sales within three months.
- Promoted custom design pieces to increase profitability by 30% versus memorandum and vendor merchandise.
- Covered for staff vacancy in California; Black, Starr & Frost location and netted $20K in two business days.
- Provided "out of the box" creativity for clients by offering flowers and special event accommodations with purchases.
- Volunteered with several non-for-profits and philanthropic groups bringing in no cost advertising dollars within local publications as well as public radio.
- Represented organization as the only female Gemologist at Pebble Beach Concours d' Elegance in August 2009.
0-5 years of experience
Lead sales associate, monthly sales from $150,000-$500,000.
- Created appraisal department, computer implementation, laboratory, photography, etc.
- Increased appraisal revenue from $500 to $5,000 per month.
- Lead buyer of diamonds, estate and finished merchandise
0-5 years of experience
Expertly negotiates sales and serves as onsite gemologist for this two-location, independent, mid-range fine jewelry retailer known for excellent customer service and attention to detail.
- Achieved annual personal sales of $165K within a store volume environment of $350K.
- Average single sale approximately $300.00.
- Conducted appraisals of diamonds and precious stones.
- Product offering includes diamonds, gemstones, gold, platinum and silver.
0-5 years of experience
Identified store needs while helping fulfill those needs, to better serve customers.
- Maintained communication with owner and employees to better understand the business
- Evacuated current inventory and made brand buying recommendations
- Provided marketing and social media support to encourage customer awareness
- Developed advertising strategies and customer outreach programs
- Identified rouge colored stones, and graded diamonds
6-10 years of experience
Top sales (+ $1m) and corporate President's Club, annually
- Private diamond consultations resulting in high level customer satisfaction
- Consistently attain corporate established goals/standards weekly, monthly, annually (6 for 6)
- Client owned jewelry consults to approximate total value, determine trade-in value, need for repair
- Establish long term professional relationships with clients
- Highest repeat client purchases
0-5 years of experience
Assisted Manager with special projects - company's trade mark design
- Reviewed all diamond grading from external labs., mounted and loose stones
- Inspected all jewelry for Q.A. issues and confirmed laser inscriptions, stamps
- Sourced and supplied diamonds for custom pieces, special projects, repairs and jewelry layouts - prepared stone kits for jewelry manufacturing
- Priced diamonds and analyzed sales reports
- Trained new hires and new sales representatives
- Verified and modified cost price changes
0-5 years of experience
Head of new branded "Tacori Diamond" division
- Responsible for multi million dollar inventory
- Graded, evaluated and priced stones according to market fluctuations
- Assisted diamond buyer in the purchase of new stones
- Educated sales staff to support them in the promotion of our product
- Developed and maintained website of diamond inventory for authorized users
- Liaison with diamond manufacturers and GIA Gem Trade Laboratory
0-5 years of experience
Head of new branded "Tacori Diamond" division
- Responsible for multi million dollar inventory
- Graded, evaluated and priced stones according to market fluctuations
- Assisted diamond buyer in the purchase of new stones
- Educated sales staff to support them in the promotion of our product
- Developed and maintained website of diamond inventory for authorized users
- Liaison with diamond manufacturers and GIA Gem Trade Laboratory
0-5 years of experience
- Conducted complete gemological testing for gem identification, and quality verification.
- Troubleshot customer service issues, sold diamonds, colored stones, finished jewelry as well as provided custom design services, and exceeded sales goals each year.
- Supervised and inspected on complex jewelry repair take - in procedures.
- Maintained daily diamond inventory control systems.
0-5 years of experience
- Worked with and identified precious gems and stones such as Rubies, Sapphire, Jade, Larimar, etc. to evaluate their genuineness, quality, and value, utilizing knowledge of the gems market valuations.
- Advised and sold customers in use of gems to create attractive jewelry items.
- Showed enthusiasm with every customer and when necessary handled multiple customers at once; Always following up to answer any questions/needs to maintain the happiness of each and every customer.
- Escorted customers to appropriate merchandise; Explained features and benefits of merchandise, as well as the steps needed to complete projects and the products needed.
- Resolved customer complaints or involved the appropriate manager to ensure customer satisfaction.
- Maintained general cleanliness of my section to make sure product is easily accessible to customers.
6-10 years of experience
- Level 2 associate
- Sold two pieces over $150,000
- 100 % inventory, no shrinkage in my departments
- Met and exceeded monthly/yearly sales goals
- Client development, Scheduled sales staff
0-5 years of experience
- Evaluation of loose diamonds, sapphires, colored gemstones, and melee to optimize high quality, maintain consistency and reduce cost.
- Review and catalog estate jewelry items procured by our team, including appraisal and repair evaluations.
- Responsible for ensuring quality control standards are met throughout the inspection process of manufactured products, finished jewelry and one of kind creations within tight deadlines.
- Formulate and implement system organization, policies and procedures to ensure smooth operation of business.
- Designed gemologist documents and training program which significantly increased productivity.
0-5 years of experience
Conducted forensic appraisals of jewelry and wristwatches for post-loss insurance claims and authored detailed reports and breakdowns for high net-worth insureds.
- Located the components of or comparable jewelry.
- Submitted reports to insurance adjusters and worked with replacement jewelers to negotiate price and facilitate
- Analyzed damaged diamonds and colored stones to assess salvage value.
- Created and presented seminar to Fireman's Fund to educate on importance of [company name]'s jewelry experts.
0-5 years of experience
Work as a team player to ensure each customer receives the best service possible
- Competitive drive and entrepreneurial confidence to succeed in a commission-based environment
- Strong organizational and follow-through skills
- Excellent communication and interpersonal skills
- Greet customers in a timely, professional and engaging manner
10+ years of experience
- Trained new Gemologists and other staff on appraisal policies and procedures for completing updated valuations
- Appraised fine jewelry for retail replacement value - diamond engagement rings, precious gems jewelry, and watches
- Proof read and signed valuations for newly purchased items and updated valuations, including calculating labor costs
- Merchandising analyst in the diamond buying office - managed transfers and Liaised with diamond vendors
0-5 years of experience
- Cultivated client relationships with VIPs using the gallery as a reliable information center for stones and antiques
- Evaluated numerous diamonds of varying shapes and sizes monthly for many clients with specific needs
- Coordinated and negotiated with clients, suppliers, and manufacturers to create custom works of jewelry
0-5 years of experience
- Research and product development: Conducted trend forecasting of styles, color, materials, and findings; identified trends in gemology and cutting styles; price analysis of stone and materials
- Worked independently on stone and material research, and to ensure quality standards are met for natural, synthetic and lab grown stones; analyzed pricing trends
- Organized and managed stone inventory; and coordinated with foreign headquarters in the development of the stone pricing and tracking database
- Stones and material sourcing: coordinated with five factories in Thailand, India and China, and U.S. supplier sources; developed new relationships with other specialty U.S. and overseas suppliers for both small and large production orders
- Provided direction in stone cost negotiation
- Order and tracking of stone sample shipments; approve and verify all stone cuts
- Evaluated diamonds and colored stones to verify color and clarity accuracy, and ensure that standards are met for synthetic and lab created stones
- Design coordination: worked closely in the initial creative process with VP of Production, Creative Director and Senior Tech Designer as a team, regarding current and future collections in term of trends, gem cuts, and materials for use in both high end, full price, and off-price product lines
- Executed product development: ensured a consistent flow of new designs from conceptual stage to completion including management of design techs; review and approval of final design samples to ensure they matched the tech and CAD details
- Communicated with in-house U.S. design team and overseas design teams
0-5 years of experience
- Formulated clarity, polish and symmetry grades based on diamond characteristics
- Generated comprehensive plots of all blemishes and inclusions found on the surface and within a diamond
- Provided re-exam and update services on previously certified diamonds
0-5 years of experience
- Maintained quality of diamonds as they were produced from recuts and rough for finished goods.
- Headed a team of 10 diamond cutters.
- Catered to clients with diamond orders.
- Assisted in buying and selling of diamond jewelry.
0-5 years of experience
- Maintained integrity and control of diamond inventory and financial records
- Built and maintained customer relationships
- Maintained integrity and control of diamond inventory and financial records
- Created jewelry layouts
- Assisted in the sales process
0-5 years of experience
- Graded and sorted diamonds according size, color, and clarity for layouts, matched pairs utilizing parcels.
- Traveled across the nation with $300,000 in diamonds to market, and implementing sales strategies to free-standing dealers.
- Inspected diamonds in finished jewelry and loose layouts for damaged stones.
- Reviewed loose diamonds returned from the manufacturing process.
- Filled work orders, as needed, by selecting diamonds that adhere to strict quality and matching standards.
6-10 years of experience
- Marketing expertise provided increased diamond sales revenue by capturing the majority of the Pittsburgh market
- Diamond buyer for engagement semi-mountings
- Closed an unusual volume of diamond sales by implementing aggressive selling techniques
- Provided multiple gemological duties
- Closed ledgers monthly and annually
6-10 years of experience
Examine gem surfaces' internal structure, using polariscope, refractometer, miscroscope and other optical instruments, to differentiate between stones, identify rare specimens, or to detect flaws, defects or other peculiarities.
- Grade and identify a variety of stones and gems, including diamonds, rubies, sapphires, etc., to evaluate genuineness, quality and value.
- Perform calculations of dimensions, weights and gravity factors.
- Manage, support and supervise team of staff members.
- Organize all record of sales and other transactions to ensure quality, uniformity and client satisfaction.
0-5 years of experience
Lead staff of gemologists in providing expert gem and jewelry identification and appraisals- contributing to exceptional client experiences
- Determine value and authenticity of gemstones, jewelry items and timepieces with expert gemological skills, advanced equipment and with research
- Maintain up to date knowledge on gemstone treatments and enhancements with an understanding of current market values and trends
- Successfully develop and enhance business alliances growing the clientele
0-5 years of experience
Completed appraisals for both merchandise sold from our store as well as outside appraisals.
- Buying from vendors, attending shows and purchasing from customer estates.
- Maintained the sales floor, displays, scheduling and ordering.
- Worked with Jewelry Judge and Polygon.
- Member of Appraisal Network.
- Conducted training sessions for store personnel.
0-5 years of experience
Loose diamond and Gemstones
- Rolex certified
- High end sales in excess of 250,000 annually
- Jewelry appraisal for insurance purposes
- Graduate Gemologist candidate from Geological Institute of America
0-5 years of experience
Visit vendors to purchase and pick memo goods for upcoming season.
- Bank evaluations of jewelry stores and manufactures
- Develop and oversee inventory processes to maximize efficiency.
- Locate special request items and follow through with customer
- Recall items from active sale or locate in house to send back immediately when vendor needs back
- Take stones from old goods and redesign them into more fashionable pieces
- Oversee yearly inventory of over three million in goods and resolve any issues
6-10 years of experience
- Identified colored gemstones & their treatments for reports using standard & advanced testing
- Quality controlled colored gemstone production for identification & stone specific reports (Sapphire, Ruby, Emerald, etc)
- Separated natural diamonds from synthetic; natural fancy color diamonds from treated
- Customer Service for all questions from clients & the public regarding colored stones
- Lectured for GIA on various gemological topics around the world
- Published Author & Member of the G&G Abstract Review Board
0-5 years of experience
- Followed laboratory's grading methodology and procedures for locating, identifying and documenting clarity
- Assigned clarity, polish and symmetry grades according to the laboratory's procedures in accordance with the GIA
- Verified or determine various measurements and proportions according to laboratory procedures.
- Participated in the D to Z or colored diamond color grading process, weights and measures processes, instrument
0-5 years of experience
Responsible for store opening and closing procedures
- Receiving, transferring and inventory of all merchandise
- 98% average secret shops
- Training personnel, mentoring and sales support
- Minor jewelry repair, watch batteries and sizing
- Superior customer service, conflict resolution
- Consistently met or exceeded sales and credit account goals
- Top repeat clientele in boutique
0-5 years of experience
- Travels the country in search of the finest antique and estate jewelry
- Researches and evaluates historical background of antique jewelry
- Maintains relationships with over 500 retailers and serves as their first point of contact for selling their client's jewelry and buying fine estate jewelry
- Organizes, manages and attends jewelry exhibitions around the world, while maintaining the company's budget
- Manages implementation of growth tactics for the company (i.e. Salesforce), complete company rebranding and new website integration.
- Organizes participation in major domestic and international auctions.
0-5 years of experience
Oversee daily function of goldsmith shop consisting of 13 goldsmiths and 2 other office managers
- Greet jewelry repair customers and assist with repair needs
- Answer multi-line telephone system and assist sales professionals and clients
- Using computer systems, accurately enter incoming repairs from 5 store locations and distribute amongst goldsmiths
- Quality control of all jewelry repairs
- Computer tracking of all inventory and repairs
- Maintain proper inventory of all parts and place vendor orders when needed
- Maintain vendor relationship
- Create invoices and receive payments
- Assist manager by preparing documents and distributing mail/correspondence
0-5 years of experience
Examine, evaluate, authenticate both antique and modern jewelry pieces
- Set retail price for single loose diamonds based on Rappaport and Blue Nile price report
- Manage inventory information by using database software Filemaker
- Prepare memo, create paperwork, packaging, tracking, logistics, and communicate with vendors
- Provide excellent customer service and assist with special event setting up
6-10 years of experience
Worked hand in hand with Owners son running day to day operations of retail store
- Responsible for opening/closing as a KEY holder
- Supervised staff of 9
- Played key role in "modernizing" merchandise and décor
- Procure materials (i.e.: diamonds, gemstones, precious metals, and parts) for stock and special orders
- Identification and verification of diamonds and gemstones
- Adhere to strict quality control standards of in house shop and outside vendors
- Maintained complete watch repair department
- Assist and advise clients and staff with general sales as well as design and execution of special orders
0-5 years of experience
- Graded and evaluated diamonds and colored stones in a secure laboratory
- Ordered supplies for entire laboratory and merchandising departments
- Data entry utilizing SAP software
- Inventory control and quality control of finished merchandise and loose diamond and colored stones
- Evaluated trade in merchandise for resale, repair and or scrape
- Direct communication and customer service with twenty-seven stores across the country
- Sat on board of employee of the month meetings
0-5 years of experience
- Top sales performer grossing over $1 Million in annual sales
- Diamond and timepiece specialist
- Graduate Gemologist
6-10 years of experience
- Provide excellent customer service through multiple communicative channels.
- Manage day-to-day operational workflows.
- Responsible for the coordination and logistics of several Trade Shows annually.
- Accountable for quality control, ordering and maintaining of the office and lab supplies.
- Development and rollout of marketing/promotional materials.
- Evaluate and valuate diamonds, gemstones, contemporary and estate jewelry mainly for Insurance Replacement Cost appraisals.
6-10 years of experience
- Verified grading information as previously submitted by graders.
- Tendered independent clarity polish, symmetry opinions and finalized
- Compared diamonds to known color comparators.
- Coordinated recovery systems of times that may have been lost or stolen.
- Trained new recruits on guidelines, policies and procedures.
- One-site supervisor in the Tel Aviv, Israel location.
- Discussed profess and areas of improvement with new recruits.
6-10 years of experience
Responsible for all jewelry insurance appraisals and replacements.
- Developed business relationships with insurance agents and adjusters for all major insurance companies.
- Retail sales including loose diamonds, engagement sales, custom made jewelry pieces and repairs.
- Wholesale diamond sales, experience with Rap.net, Polygon and the JBT.
- Responsible for inventory management of loose diamonds and jewelry.
6-10 years of experience
- Purchasing, merchandising, distribution and advertising for 21 retail facilities in Maryland, Washington D.C., and Virginia
- $3.5 million dollar asset budget and $1.5 million dollar memorandum program
- Strategic planning sessions for advertising, merchandising and formulation of computer systems; Trade-in guidelines including production and distribution of corporate manual and annual results analysis
- Purchase and distribution of all diamond, gold and non-gold goods including terms, selection and advertising
- Catalog preparation including funding, selection, and pricing; Vendor sponsorship for annual management retreats
- Analyzed and created minimum and maximum inventory levels to maximize sales, while maintaining gross profit
- Inventory buys in New York and Israel
- In-store promotions, events and shows; Coordinated sales incentive program; Create and implement seminars for management staff
- Produce and supervise memorandum program with manufacturers
- Corporate participation at industry trade shows/seminars; Create satellite buying office
0-5 years of experience
- Graded diamonds and colored gemstones
- Handled incoming and outgoing merchandise from manufacturers
- Explained gemological concepts to customers
- Communicated with jeweler on repairs
0-5 years of experience
- Identifying and evaluating gemstones/jewelry
- Making offers and negotiating purchases/loans on various pieces of jewelry and loose gems
- Pricing diamond/colored gemstone jewelry for sale
- Maintaining order in display cases
- Working with jeweler to identify jewelry in need of repair
- Educating pawnbrokers and sales staff about diamonds and colored gemstones
- Processing sales and returns of jewelry, watches, coins, art, antiques, etc.
6-10 years of experience
Diamond Grader and inspector of Diamond Jewelry
- Positively identifying gems using gemological instruments
- Managing all merchandise in Laboratory Department
- Testing jewelry for precious metal content and gemstone material on X
- Digital Plotter
6-10 years of experience
- Prepare comprehensive insurance and fair market appraisals.
- Purchase merchandise for the showroom. Inspect and grade all new merchandise to ensure store quality standards.
- Assist customers in purchases of new jewelry and custom designs.
- Repair/design specialist; coordinate with customer and goldsmith for repairs, waxes, casting and finishing.
- Diamond and gemstone inspector/buyer.
- Inspect all outgoing repair jobs to ensure control quality guidelines are met.
- Order jewelry findings, store supplies and inventory for the store.
- Assist in store promotions through social media, traditional news media and commercials.
10+ years of experience
- Sales of fine jewelry and engagement rings
- Order, price and inventory all loose diamonds.
- Grade diamonds
- Identify colored gem stones
- Help customers understand diamonds, gemstones and pearls
- Evaluate jewelry for appraisals
- Design custom jewelry with customers
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