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Inside Sales Associate Resume Samples
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Candidate Info
years in workforce
years at this job
Management Information Systems
Inside Sales Associate
Integral member of Midwest Territory (IN, MI, OH). Consistently sold disk to disk data backup and disaster recovery solutions to hospitals, law firms and financial institutions. Generated leads and generated business agreements with a total contract value $5K. Collaborated weekly with Territory Account Manager, Channel Relationship Manager and Sales Engineer to ensure remaining quota was achieved.
- Performed 80 - 100 daily cold calls that resulted in 2 new qualified prospects exceeding average by 4%. While adding to the new business pipeline.
- Managed a pipeline of $1.5M that supported the sale of $223K in new accounts.
- Created form emails that management implemented as a company standard establishing best practices and protocols resulting in positive customer feedback.
- Sold Hardware Appliances along with SaaS and Cloud offering to key accounts including Michigan State University, Lion Apparel and HSB which resulted in reducing back-up time by 50%.
Candidate Info
years in workforce
years at this job
Sales Management Software Goldmine And Act
Inside Sales Associate
Sales of orthopedic surgical instruments and accessories for this recently acquired company. Currently prospecting a multi-state territory introducing the product line, securing surgical trials and establishing the business relationship with major orthopedic hospitals and surgical centers.
- Exceeded sales quota each year from 2003 through 2007 by adding more than 50 new accounts during each of those years. Exceeded sales quota by an average of 40% in each year.
- Recognized at national sales conference for outstanding sales achievement 2004, 2005 and 2006.
- Developed successful telemarketing program that targeted key decision makers in purchasing. Program effectively reduced the timeline from product introduction and clinical trial to sale completion. Technique was later adopted by other medical sales groups within [company name] due to its overwhelming effectiveness
- In the absence of marketing support created marketing and sales support tools for use by both inside and outside sales representatives.
- Worked independently in the field and jointly with outside sales representatives calling on hospitals and surgical centers in the territory.
- Recruited and trained new telemarketing personnel to meet sales expansion
Candidate Info
years in workforce
years at this job
Liberal Arts & Sciences
Communications
Inside Sales Associate
Continuously scout new customers and work with outside sales to develop business
- Provide expert assistance to outside sales staff to always ensure accurate and competitive quoting to current and prospective clients
- Field numerous customer inquiries as well as call clients to increase sales and consistently improve customer satisfaction ratings
- Create innovative promotional and marketing materials which have improved market penetration and expanded key markets
- Selected to liaise with other Pipeline Supply branches to maximize convenience for customers due to outstanding ability to interface with clients
- Streamlined all aspects of management and co-worker communication regarding daily tasks including order taking, inventory, and rental contracts
- Provided excellent customer service and support to clients and strictly adhered to all company policies and procedures
Candidate Info
years in workforce
months at this job
Business Administration
Inside Sales Associate
Presented and sold SaaS-based solution directly to Certified Public Accountants, Mid-level to Large Enterprise Accounting Firms and Certified Financial Officers
- Generated prospective client opportunities through cold call campaigns; averaging over 125 dials per day
- Identified key decision makers, using company sales objectives to qualify each prospect generated
- Consistently scheduled quality web-based demonstrations for senior-level sales representatives while concurrently learning how to conduct web-based demonstrations for prospective clients
Candidate Info
years in workforce
years at this job
Business Administration
Inside Sales Associate
- Initiated revenue generation through the setting and completion of appointments, cold-calling, presentations, and self-prospecting.
- Generated over $90,000 in revenue in 10 months without prior training.
- Developed relationships with over 50 current and perspective business clients in a variety of industries.
- Managed a portfolio of over 1,000 perspective clients.
- Initiated over 15,000 outbound calls.
Candidate Info
years in workforce
years at this job
Sociology / Social Work
Inside Sales Associate
Supported 4-6 direct account managers creating quotes within an assigned territory. Negotiated commercial terms with customers. Worked in a call center, member of several Six Sigma teams assigned to improve business practices. Compile monthly status reports for National Sales Manager.
- Worked with account managers to bring in annual sales of 5.6MM (2007).
- Helped main positive customer relations for 2 large OEM Customers.
- Trained 4 team members.
- Completed basic product training.
- Worked with team members to handle 200-250 calls a week concerning pricing and delivery.
- Recognized for being customer centric in a fast paced environment.
Candidate Info
years in workforce
years at this job
Supply Chain Management
Project Management
Inside Sales Associate
Coach and mentor employees on new processes and software application
- Utilize the knowledge with selling skills to identify opportunities, overcome objections, and build relationships
- Develop and implement new company process's to ensure quality results and safety
- Provide expert knowledge to the customer to safely complete each project on time and with budget
- Developed procedures to prevent waste and improved support services by 50%
- Established good working relationship with clients and increased my sales by 10%
Candidate Info
years in workforce
years at this job
Business Administration
Inside Sales Associate-commercial
Consistently one of the top performers for residential sales; offered promotion to commercial sales due to performance
- Answered high volume of inbound sales inquires for residential and commercial accounts
- Assessed customer's needs and communicated information on appropriate products, programming and promotions
- Accurately and thoroughly recorded customer information, call details and sales outcomes
- Coordinated set-up of equipment and services for new customers with technicians
Candidate Info
years in workforce
years at this job
Business
Inside Sales Associate
Overcame objections well, built rapport with clients over the phone
- Navigated the sales cycle from beginning to end, understood buying signals, asked for the business and closed the sale
- Created and organized a daily list of 10-20 qualified customer callbacks
- Hit performance and quality goals consistently, gold star July and August 13
- Participated in regular coaching, mentoring, and evaluation for development
Candidate Info
years in workforce
years at this job
Inside Sales Associate
Solicited new and residual sales through cold calls for FluShield/FluMist Vaccine
- Provided promotional material to customers
- Developed strategies to maximize average selling price
- Consistently met and exceeded all objectives for my position
- Actively trained new hires and temporary personnel
Candidate Info
years in workforce
months at this job
Social Science
Inside Sales Associate
Connected with franchise and independent used car dealerships through inbound and outbound calls
- Researched dealerships through fact-finding research as to their business model and compatibility to [company name]
- Analyzed dealerships needs and wants in regards to pre-owned vehicle financing
- Demonstrated the [company name] program through conference calls and webinars
- Collected Dealer Agreements and trailing documents from dealerships and analyzed them to verify their business practices and compatibility with [company name]
Candidate Info
years in workforce
years at this job
Business Management
Inside Sales Associate
Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning
- Maintained and organized a customer database of over 600 clients nationwide
- Responsible for generating new business through various sales tactics
Candidate Info
years in workforce
years at this job
Business Administration
Inside Sales Associate
- Managed 4 Million Dollars a year in revenue.
- Discovered and implemented the solution for a $75,000 recurring invoicing gap.
- Initiated and completed an activity based costing assessment of our 2nd largest customer.
- Fielded 20-30 calls per day and managed between 150-200 incoming daily emails.
- Helped customers with product selection on various industrial products.
Candidate Info
years in workforce
years at this job
Computer Programming & Design
Customer Service/inside Sales Associate
Primary contact for a large territory base of US and international customers at this tennis court equipment distributor and manufacturer
- Communicated pricing, specifications, differences and advantages of an extensive line of in-stock products, custom designed fabric, netting and padding products as well as products drop-shipped from outside vendors
- Prepared formal estimates and sales orders, verified and negotiated payment terms and arranged ground and LTL freight estimates and shipments from multiple warehouse locations
- Resolved customer inquiries involving billing, delivery and product quality issues
- Ensured customer satisfaction with daily follow up phone calls and emails
- Managed the daily requirements and monthly commission reports of 13 outside sales reps
- Researched potential clients to cultivate new business relationships, followed up on all quotes and leads and reported results monthly to the sales director
- Teamed with all organizational levels to streamline the order processing of several product lines and document the process changes
- Solely responsible for formatting and uploading the content of the company's product line into a brand new e-commerce website and thoroughly tested all functionality
- Provided ongoing analysis and maintenance support of the e-commerce site and reported findings directly with the corporate level IT department
- Provided daily support and technical training of desktop hardware and software application issues to local associates
Candidate Info
years in workforce
years at this job
Business Management
Business Management
Inside Sales Associate
- Managed customer/supplier satisfaction and expectations while driving sales revenue.
- Developed sales opportunities and improvements by researching potential clients and analyzing market trends.
- Engineered practical mechanical solutions for customer dilemmas through independent analysis.
- Coordinated development of solutions to logistics support problems with product support, functions, suppliers and clients.
- Maintained inventory by purchasing class A, B & C materials through Supply Chain Management systems
- Compiled submittals for large industrial projects and ensured contractual service levels were met or exceeded.
Candidate Info
years in workforce
months at this job
Information Systems
Inside Sales Associate
- Consistently reached out to a rolling client base to generate sales of diabetic testing kits. Daily objective was to contact diabetic patient list and present the value proposition that Alliance Health service was more cost effective and convenient
- Exceeded daily sales targets by 50%
- Ranked top 20 salesman throughout company among 140 employees
- Ranked #1 salesman on my team among 15 total employees
Candidate Info
years in workforce
years at this job
High School Diploma
Inside Sales Associate
Supported GEIP Sales, Channel sales, and End Customers with Pre-Sales front line activities
- Supported inbound direct inquiries (Service Requests, phone, email) from internal and external customers
- Answered all inbound calls and direct through Apropos to appropriate queue
- Assigned customers to the appropriate reps both international and domestic
- Managed login issues with customers on company support pages
Candidate Info
years in workforce
years at this job
Marketing
Inside Sales Associate
Contributed to increasing company revenues by adding new accounts (fire protection systems).
- Updated customers on latest products, calling them periodically to provide assistance.
- Followed up with customer inquiries and provided latest delivery information to buyers.
- Produced and distributed product catalogs and other marketing literature monthly to prospects and clients.
Candidate Info
years in workforce
years at this job
Business / Communications
Inside Sales Associate
- Audited all rental contracts to ensure accurate billing of rates before monthly statements were sent to the customers.
- Reduced company expenditures by creating a more definitive way of recording customer damage to rental fleet.
- Provided customers with 24 hour service by coordinating all service responses made after the normal hours of operation.
- Served as a shift supervisor responsible for dispatching delivery drivers, scheduling all deliveries & picks-ups, creating dispatch logs for the upcoming day, overseeing inside sales staff, managing quality-control department, and was held responsible for the closing of the store.
Candidate Info
years in workforce
months at this job
Business Admin / Accounting
Inside Sales Associate/at-home
Responded to calls and emails from customers regarding order and shipment tracking and other questions they may have.
- Entered customer orders and placed orders with vendors through Quickbooks. Sent invoices to customers and enter bills from vendors into Quickbooks.
- Track orders to make sure customers received them on time.
- Created, looked-up, and maintained price quotes, production and customer information. Communicated with vendors to request quotes.
- Supported sales representatives by researching information in sales reports, Quickbooks and online.
Candidate Info
years in workforce
years at this job
Strategic Communications
Advertising
Inside Sales Associate
Consistently serve as the primary point of contact for medical and dental doctor acquisition and refinance loans, while building and maintaining relationships with brokers, attorneys, insurance partners and other professionals
- Taught training courses for 15 new associates, along with creating their testing material to prepare for success
- Worked closely with the outside sales team to provide internal product, systems and service support to clients
- Collected and processed documentation to clear conditions to fund over $16M in loans for Bank of America
- Participated in high level communication, both internally and externally, while managing a backlog of 30 loans
Candidate Info
years in workforce
years at this job
Accounting
Inside Sales Associate
- Assisted small business owners in identifying and procuring packaging for their products
- Coordinated with other departments via email, phone and face to face communication to source specific products for customer needs, resolve customer complaints and facilitate shipping of orders
- Consistently exceeded the required quotas for phone calls and sales as determined by company policy
- Collected and filed qualifying information on customers in order for the President and Controller of SKS to make an informed decision on credit worthiness
Candidate Info
years in workforce
years at this job
Business Management
Inside Sales Associate
- Managed 80 to 90 inbound calls daily from customers with efficiency and solved complex problems to customers' satisfaction.
- Sold and serviced PBXs, BRI, PRI and all of Nortel's Equipment.
- Prepared daily reports of sales and servicing transactions.
Candidate Info
year in workforce
year at this job
High School Diploma
Inside Sales Associate
Assisted customers with information on consumer products and services
- Conducted daily inventory, stock transactions, and merchandise replacement
- Answered questions and directed calls through automated phone system
- Replenished exhausted stock levels
- Ensured compliance with OSHA sanitation regulations
Candidate Info
years in workforce
years at this job
Associate of Science
Associate of Science
Inside Sales Associate
Assisted customers with merchandise
- Ordered merchandise and kept track of inventory
- Helped on the front line (Cashier)
- Assembly line
- Organized and cleaned departments
- Greeted dozens of customers daily at front door, offering assistance with purchases
- Answered questions regarding credit card, weekly sales and return policies managed front desk, assisted customers with purchases, exchanges and item holding
Candidate Info
years in workforce
years at this job
Emergency Medical Science
Inside Sales Associate
- Arranged complex travel plans, itineraries and meeting planning.
- Negotiated Volume Discount & Service Agreements with preferred hotels.
- Assisted in preparing proposals and presentations.
- Served as a representative for distributors/customers and 13 manufacturers in buying and selling.
- Provided inside sales support for outside sales team, through means of phone, email, and administrative support.
- Aided in preparing quotes/bid proposals, processing orders and invoicing with a sense of urgency.
- Provided outstanding customer service by determining and assisting customer needs in a timely and efficient manner.
Candidate Info
years in workforce
months at this job
Inside Sales Associate
Sales of new and used furniture. Wrote new rental agreements for residential and office furniture.
- Show room merchandising. Priced new and used furniture on showroom floor.
- Generated business reports for pending deliveries and pickups. Maintained daily corporate goals.
- Handled daily deposits and accounts receivables for 30 and 60 day customers.
Candidate Info
years in workforce
years at this job
Criminal Justice
Inside Sales Associate
Answered customers questions and addressed problems and complaints in person and via phone
- Opened and closed store which included counting cash drawers and making bank deposits
- Helped customers find products that best fit their needs
- Educated customers on products and service offerings
- Consulted with customers on the lastest styles and trends
Candidate Info
years in workforce
years at this job
Business Administration
Accounting
Mechanical Engineering
Inside Sales Associate
- Created and maintained relationships with clients through prompt responses to inquiries.
- Developed and managed the timetable for the delivery of orders to customers.
- Maintained a detailed log of all products that entered and exited the facility.
- Process sales transactions, returns, and ensures all related documentation is accurate and complete.
Candidate Info
years in workforce
year at this job
Business Management
Inside Sales Associate
- Provided high quality customer service
- Acquired information needed to order parts and worked with other departments to gather part information that varied from one coach to the other
- Maintained and updated customer clientele book for future call-backs of sales on upgrades, accessories, referrals, and new products
Inside Sales Associate Resume Success Stories
Inside Sales Associate Duties and Responsibilities
While exact duties are going to vary, several core responsibilities are common to most people with the job title of inside sales associate. Candidates should expect to do the following:
Communicate with Customers Inside sales associates try to generate new business by contacting people about their company's products and services. They may make unsolicited "cold calls" or follow up on leads of individuals who express any interest, such as discussing the company's newest car models with auto show attendees who stated they may be trading in their vehicles soon. Emails and online chat platforms are other common methods of interaction.
Present Information Clear, thorough descriptions of what the company is offering are a must when selling isn't conducted face to face. Whether describing items in detail or outlining service terms, inside sales associates paint a picture of what customers will get for their money. Sometimes sending along promotional material and pictures can be helpful, as can video conferences demonstrating actual use. The ability to respond quickly and intelligently to questions keeps interest alive and promotes sealing the deal.
Maintain Records By keeping track of who has been contacted and the outcome, inside sales associates build a database as a point of reference for the future. For instance, a customer may express interest in notification when a newer model of an appliance gets released.
Build Relationships Making current customers feel valued provides a good foundation for future sales. Inside sales associates may follow up after purchases to inquire about satisfaction or answer questions. They also keep in touch to gauge potential needs.
Inside Sales Associate Education and Training
At minimum, inside sales associates hold a high school diploma or the equivalent. Some in the position possess an associate's or bachelor's degree, oftentimes in business administration or a similar field. Voluntary certification through the American Association of Inside Sales Professionals also may increase employment prospects. All new hires should expect a significant amount of on-the-job training to get thoroughly familiar with their company's procedures and offerings. Like most salespeople, workers involved in inside sales may attend various conferences or workshops to hone their skills.
Inside Sales Associate Salary and Outlook
The median yearly salary for an inside sales associate is about $41,000, according to PayScale. Workers on the low end of the pay range earn roughly $29,000, while the highest paid make about $59,000. Overtime and commissions can affect total compensation. Benefits may include medical insurance, paid time off, and retirement plans. According to the Bureau of Labor Statistics, jobs in sales and related occupations should grow about 3 percent by 2026. As might be expected in this tech-oriented age, though, prospects for inside sales appear brighter than for outside ones.
Helpful Resources
To learn more about career opportunities as an inside
sales associate, check out these informative sources we've compiled:
American Association of Inside Sales Professionals - have questions about becoming an inside sales associate? Chances are someone from this organization devoted to advancing the profession can help
National Association of Sales Professionals - learn more about the sales industry through this well-established organization
Smart Selling on the Phone and Online: Inside Sales That Gets Results - time management, the power of sound bites, and asking the right questions to reveal customer needs are just a few of the topics covered in this book written by global thought leader Josiane Feigon
Fanatical Prospecting: The Ultimate Guide to Opening Sales Conversations and Filling the Pipeline by Leveraging Social Selling, Telephone, Email, Text, and Cold Calling - an Amazon best-seller in the telemarketing category, readers praise this comprehensive book as "motivational and actionable" and "simply the best book written on the topic of prospecting"
Inside Sales Pro: Master Your Inside Sales Skills and Boost Your Career - obtain a better feel for what it takes to succeed in the world of remote sales with this e-book that emphasizes implementable strategies
Insidesales.com Blog - with articles on best practices and emerging trends, this blog helps inside sales associates and similar professionals stay fresh
