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0-5 years of experience
Spearheaded overall brand strategy and positioning for [company name], driving market preference and growth. Evolved and optimized the marketing communications infrastructure, internally and externally, to create high-impact, integrated campaigns that were on time and on budget.
- Managed the full marketing mix, creating innovative campaigns and marketing initiatives that generated profitable revenue growth and competitive differentiation. First integrated campaign generated 500% increase in engagements sold in half the time.
- Refreshed [company name] brand, aligning entire company and integrating online and offline channels to position company for competitive advantage.
- Generated tenfold increase in sales by repackaging company's offerings.
- Developed digital publication strategy, savings thousands of dollars and increasing reach 800%.
- Tripled visits to company website by revamping site to showcase thought leadership, issues, and solutions.
- Increased press coverage by over 150%.
- Generated ten-fold increase in client success stories.
- Revamped recruitment marketing, increasing customer engagement by over 500%.
- Initiated first ever "voice of customer" group to ensure solutions exceeded customer expectations.
0-5 years of experience
Responsible for the external and internal communication for this Brussels-based NGO
- Wrote and maintained content for EPF website as well as responsible for the re-launch of website in February 2010
- Managed coordination and dissemination of communication materials
- Managed coordination of translation deliverables of EPF's flagship project, Value+
- Drafted, edit event reports, annual report, quarterly newsletter on policy updates, and membership report. Oversaw launch and publication of Value+ Toolkit and Handbook on Patient Involvement
- Liaised and built relationships with European Commission/Parliament and Brussels-based media to create exposure of EPF's initiatives. Drafted articles and press releases that were published in Euractiv, EUObserver, Health Informatics Now
- Worked closely with other health-related NGO Communication Officers to ensure coordination and consistent messaging across all channels
- Scripted and conducted interviews for EPF's Secretariat's video (http://www.youtube.com/watch?v=9osIhiaoK5A)
0-5 years of experience
Leading provider of hybrid seed to small-scale farmers in East Africa (US$5 million in revenues)
- Developed "never-done-before" marketing and public relations strategy to maximize brand exposure
- Created and executed traditional and new-media publicity and advertising campaigns for key product lines
- Developed close relationships with local and national press members and industry experts
- Organized PR events to promote visibility of the Western Seed brand amongst key opinion leaders
- Spearheaded redesign of company corporate website
0-5 years of experience
Dispatched emergency personnel, and liaised with police, firefighters, and emergency medical services.
- Created case files and completed daily reports and logs.
- Operated computer system, multi-line phones, 911 system, multi-frequency radio, and closed-circuit TV.
- Maintained calm demeanor in emergency situations to ensure acquisition of all essential information.
- Provided new staff training as well as CPR and First Responder training for existing employees and public.
0-5 years of experience
Ensured that office's message was clearly communicated and standards met through review of all audit products, internal and external, from reports and testimony to congressional correspondence and communications to Amtrak management, frequently working with auditors to resolve issues of support or communication
- Instituted a new, more modern design for OIG reports
- Wrote and produced OIG's first three Semiannual Reports to Congress following the arrival of the current Inspector General
- Crafted more polished reports by the Office of Investigations concerning wrongdoing within the company
- Assisted the IG in bringing added discipline, professionalism, and consistency to office communications, chairing committees on internal and external communications following a study of Amtrak OIG conducted by the National Academy of Public Administration in an effort to raise office standards
0-5 years of experience
Ensured that our network of web editors provide the highest digital communications of stakeholders and consistently deliver digital content with high quality.
- Developed and implemented strategy for positioning, branding and enhancing the digital presence of the Foreign & Commonwealth Office and its network through the web and digital media.
- Delivered different web training course (content management systems, editorial content, implement social media, etc.).
- Monitored new and emerging technologies and technology applications.
- Sourced, created, and edited multimedia content (videos, audio, and graphics) for publication on the FCO's many platforms.
- Managed a team of web editors responsible for digital strategy and content management.
- Assisted in numerous web platform migrations of the FCO 250+ websites.
- Performed digital diplomacy duties for the UK mission to the 61st Session of the UN General Assembly.
0-5 years of experience
- Supervised, built relationships, mentored, and motivated a team of staff technicians with a fast paced work load.
- Managed and maintained a help desk program, reducing help desk ticket response from 4 days to 1 day
- Managed a communication budget of over $100,000 with 50,000 in communication contracts.
- Coordinated and provided communication training resources for thousands of deploying soldiers
- Functioned as lead communications operations officer. Developed a system to effectively conduct operations and respond to task from higher in a timely manner.
- Serves as key custodian for more than $400,000 worth of equipment and property
- Developed a radio maintenance program resulting in device readiness improving from 40% to 95%, saving the Army over $60,000.
- Lead project officer in the planning and implementation of annual formal events
0-5 years of experience
Critical decision maker regarding allocation, distribution and disposition of communications personnel and equipment in support of operations an exercises.
- Submit weekly comprehensive and timely reports to supervisor.
- Supervising and evaluating over 35 Marines on day to day operations.
- Successfully planned and coordinated the communications network for two large scale training exercises.
- Managed over $250 Million worth of communications equipment.
6-10 years of experience
- Built and implemented the communications infrastructure, resulting in an increased public profile.
- Managed publication design and correspondence to more than 2,000 policymakers, community and business members.
- Web - administered the website, including its redesign and content.
- Media and government relations - tracked legislation, coordinated capital briefings and communication that initiated formative legislation.
- Project management support - organized site visit logistics and interviews for research projects.
6-10 years of experience
Handled emergency calls for police, fire, emergency paramedic departments, and other agencies.
- Determined call condition and responded or directed accordingly.
- Entered information into a Computer Aided Dispatch system and relayed call information to the police dispatcher which may involve direct radio communication with police officers.
- Performed computer clearances and information searches for police officers, district attorneys and detectives utilizing various computer systems.
- Compiled and prepared various reports, memos, and briefings.
- Performed other related duties as assigned or requested.
0-5 years of experience
Performed system administration responsibilities on Windows 2008 Server
- Perform break fix duties on ticket driven system related to desktop computer's: Hard Drives, RAM, Backup / Restore
- Performed Security functions for account access within Active Directory based upon user permission profile.
- Answered to trouble calls to resolve technical issues on over 1200 computers and peripherals keeping the trouble call tickets to a minimum.
- Coordinated the responsibilities of managing, receiving, keeping inventory of and utilization of Top Secret COMSEC equipment.
- Effectively set up a system to acquire the entire inventory of over 1200 computers, monitors, and keyboards.
- Assisted the Information Assurance Manager with running IAVA scans on over 1200 computers and 6 domains as well as updating new IAVA patches, and updating anti-virus definitions.
6-10 years of experience
Responsible for all aspects of property accountability, equipment maintenance, training management, personnel accountability, and overall command oversight of a communications company.
- Specific emphasis on budgeting, inventory, procurement, and management of over $2 million worth of communications equipment.
- Managed a company of over 35 personnel to provide seamless network support to over 1200 secure and nonsecure voice and data network users within the brigade.
- Maintained 100% accountability of $1.6 million worth of communication equipment during Operation Enduring Freedom.
0-5 years of experience
- Planned and installed, operated, and maintained the communications architecture during 4 field exercises and subsequent deployment to Afghanistan
- Incorporated cryptographic security into voice and data circuits over wired and wireless networks, including satellite communications
- Determined equipment needs and arranged for procurement from higher headquarters
- Conducted training on information security topics to include operational security, cryptography, network security, social engineering attacks, and technical controls
- Managed 50-65 personnel of the communications section
0-5 years of experience
Screen incoming calls and communicated with all callers to determine their needs.
- Via two-way radio, alert police officers in area to any emergency situations, and correspond with crime victims and eyewitnesses to establish needed information.
- Translated for bilingual clients with the court clerk and judge.
- Collected emergency and non-emergency information, such as contact information for callers.
- Maintained accurate and up-to-date log of all radio transmissions and complaints.
- Responded to emergency situations with sound judgment and professional communications.
- Provided general administrative assistance, including processing of payroll transactions and ensuring all open shifts are covered for the department.
6-10 years of experience
Served as Communications Officer for the Middle School Transformation division.
- Designed and maintained the departmental website.
- Created the MST newsletter for distribution within middle schools.
- Managed project resource allocation.
- Oversaw additional editing, production and market/distribution of other departmental publications.
- Designed various brochures, posters and forms for all events and conferences.
- Managed the production process of various files utilizing secured PDF formats for mass print production annually.
10+ years of experience
Responsible for the coordination and dispatch of 42 Fire Districts, 18 Ambulance Agencies, and 8 Police Agencies.
- Support emergency services personnel in facilitating a safe and informed arrival on scene
- Coordinate scene support and managing other emergency resources that may be required on scene
- Manage notification to external agencies which includes but is not limited to Hospitals, local utility companies, District Attorney's office, Medical/Legal Death Investigator, Fire Investigator
- Monitor and Manage multiple calls and transmissions
- Participated in Mobile Command Operations for Missing Persons, Crowd Control, Power outages and managing large events within our area
- Quickly and effectively solve customer/caller challenges.
- Assisted and mentored new dispatchers in handling difficult scenarios
