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Communications Consultant Resume Samples
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0-5 years of experience
[company name] is an industry leader in marketing software for small business. Their mission is to develop easy to use SaaS applications to help empower the small business owner to grow their business.
- Remained in the top 15% of sales staff for tenure of employment.
- Consistently exceeded both revenue and gross unit objective on monthly basis
- Coached and advised clients on an ever-changing communication models, including e-mail and social media marketing.
- Grew contact lists for both prospective and current customers.
- Created qualified leads and reports in Salesforce.com CRM.
- Developed sales initiatives and trained incoming sales staff.
6-10 years of experience
Partnering with clients to help them achieve business results by providing strategic media relations, marketing, and employee communications support.
- Crafted press releases and planned press events. Wrote white papers, case studies, newsletters, presentations, and blogs covering a broad range of topics.
- Developed email marketing campaigns and web and social media content and strategy to increase awareness of client’s business and generate leads.
- Developed and executed internal communications plans. Prepared messages, talking points, and presentations for executives, and assisted with global town hall meetings.
- Clients include Diebold, Lincoln Electric, MarketOne, Torch Group, Yopko Penhallurick, and the Herbert W. Hoover Foundation.
0-5 years of experience
Contact existing customers base for contract renewals, additions of new lines, and additional product/services
- Responsible for full knowledge of all products, accessories, pricing plans, promotions, and service features
- Effectively demonstrate equipment functions and network capability
- Maintained and exceeded monthly quota goals for new, renewals, activations and revenue
- Provided technical support on all devices
0-5 years of experience
- Achieved sales numbers regularly while helping keep the company profitable
- Exceeded sales numbers in a variety of areas on multiple occasions
- Worked extra sales events and generated customer leads
- Took on the responsibly of closing the store after only working there for three months
- Maintained 100% sales accuracy and 96% retention rate
6-10 years of experience
Created documentation and communications to support Annuity Operations and IT initiatives.
- Created articulate, effective training documentation and communications for systems initiatives, product launches and enhancements, updates to regulatory requirements and process workflow changes.
- Authored user-friendly procedures and job aids relevant to annuity products, compliance requirements, systems use and ongoing refinement of business processes.
- Collaborated with Product, Legal, Compliance and Business Operations to ensure content validity, clear messaging and adherence to [company name] brand.
- Handled content management functions for assigned projects. Posted all documentation and communications on intranet using SharePoint.
0-5 years of experience
Developed communications strategy for a program related to Quality and Business Excellence at Microsoft
- Managed marketing communications portfolio including video production, collateral, social media, web and and newsletters content
- Supported business management and rhythm of business with various communications needs
- Lead communications and event planning for a global Quality Community audience of 5,000 people; this included a Quality Forum, “Lunch & Learn” event, weekly meetings, newsletters and Yammer communication
- Created executive PowerPoint presentations and wrote internal employee communications
0-5 years of experience
Provided short-term strategic marketing communications counsel regarding a recent unsuccessful customer tool roll-out.
- After studying tool technology to identify customer benefits, assessing all existing collateral and messaging, and gathering feedback from the sales force, accurately identified “fatal flaws” in messaging content, language, and overall approach that caused the roll-out failure.
- Recommended market/comms audience segmentation, with targeted comms for each segment. Updated messaging accordingly.
- Identified 54 opportunities for new collateral/messaging/sales tools to be disseminated via communications vehicles company-wide, as the basis for a post-roll-out marketing communications tool adoption campaign. In one month, negotiated and obtained publishing commitments for 19 of them.
- Delivered communications campaign framework/spreadsheet, with all publishing opportunities identified, progress to date on each, and detailed next steps.
0-5 years of experience
Consultant with Line of Business (LOB), Legal, and Corporate Communications teams to produce dynamic communications (letters and notices) for [company name] customers
- Managed multiple projects from inception to completion. This includes intake client requests, collaboration with LOB, Legal, and Corporate Communications, writing notices and letters to [company name] customers
- Led process documentation project for Home Loans team
- Developed impactful communications that drove results
- Provided leadership and guidance to new team members to ensure consistency of processes
- Managed projects and administrative duties to ensure targets and team goals were met on a daily and weekly basis
0-5 years of experience
Delivered communications support for the Centers for Medicare & Medicaid Services (CMS) State Exchange Implementation Project as part of the Affordable Care Act
- Created and distributed a weekly and a biweekly newsletter for the client to the States, Agents, and Brokers
- Provided logistics and on-site support for client webinars and teleconferences, including creating schedules for onsite support
- Helped manage a questions database of at least 3000 questions/documents via the State Exchange Resource Tracking System (SERTS) and the State Exchange Resource Virtual Information System (SERVIS) program
0-5 years of experience
Served as Sr. Communications Consultant collaborating with clients to develop creative communications materials while creating and delivering presentations for large-scale SAP and Oracle implementations
- Coached senior level executives and managers on project team effectiveness, coaching/mentoring, presentation skills and communications/change methodologies.
- Developed and executed strategic communications plans to enhance employee understanding of project implementation, business priorities, benefits and key project initiatives.
- Wrote and delivered informative presentations for leadership and stakeholder groups.
- Developed Public Relations plan and collateral for new business ventures.
- Conducted communications assessments, stakeholder and change impact analysis.
- Developed targeted communications and surveys for UAT, TTT and End User training sessions.
- Provided guidance, insight and advice on strategic and tactical change communication activities.
- Assisted in the design look and feel of the project portal, yammer site and overall project branding.
- Created brochures, flyers, posters, email, FAQ, Newsletters, including digital campaigns.
6-10 years of experience
Senior-level Creative Project Manager for the Retirement and Investment Products Group
- Supported multi-platform fixed and variable annuity sales to financial advisors
- Defined communications objectives, strategized campaigns and executed marketing plans for annuity and IRA products
- Researched and wrote marketing and educational materials on annuities, equity investing and estate planning
- Wrote copy for flyers, brochures, videos, scripts, newsletters, presentations, in-bank commercials, website pages and other communication vehicles
- Built internal website to increase sales efficiency and workplace operations
- Ensured all communications met NASD/ FINRA compliance regulations
0-5 years of experience
Grow profits by aggressively pursuing small business sales opportunities and individual clients utilizing inbound and outbound resources/sales channels
- Maximize sales in activations and accessories
- Meet or exceed quota on a monthly basis, working independently in a team based environment
- Maintain operational excellence through planogram compliance, and audit preparation
- Create a positive customer experience
0-5 years of experience
Create and maintain healthy customer relationships in retail stores
- Meet and exceed monthly sales goals by bridging to relevant products and services including wireless plans, cable, internet, and energy
- Act as a personal client manager to each customer, providing product and billing knowledge, as well as resolving any customer issues after the sale
- Achieved highest total accessories and video subscriptions sold in 2013
0-5 years of experience
- Conducted interviews and wrote personal impact stories about individuals who benefited from Global
- Restructured monthly newsletter to improve content and readability to more effectively communicate
- Developed content for company website and social media sites like Facebook and twitter
6-10 years of experience
Provide lead support to AT&T Internet Services. Project Manager for backbone network.
- Manage fellow Communications Consultants
- Distribution of work and resolution of escalations at all levels of management
- Coordinate installation of sonet ring services
- Conduct complex negotiation with Account Team and Project Management to ensure order and billing accuracy
- Participate in Process Improvement calls to discuss job related concerns
- Used M&P’s and APEX to resolve issues quickly
0-5 years of experience
Provided project management and financial and operational reporting support to Chief Investment Officer and Chief Financial Officer (Investments) and staff.
- Coordinated operating and strategic plans and quarterly business reviews of $20B investment portfolio, including research and analysis.
- Invested $2B short-term money market portfolio and issued $500K of corporate commercial paper with one additional money market trader, while maintaining full-time workload and responsibilities.
- Prepared materials for Board of Directors Investment & Finance Committee meetings, reporting portfolio results, highlighting successes and investment strategy for multiple investment vehicles.
- Advanced internal department needs through the management of quarterly all-employee meetings, including assessment and topic selection, preparation of the CIO and logistics.
- Prepared daily operations requests, such as financial metrics reports to CEO, department scorecard, external client letters and external constituent requests (e.g. state departments of insurance, surveys).
- Successfully led the development, execution and implementation of major internal initiatives targeted at improving productivity, quality and teamwork, including President’s productivity challenge, employee survey task force and document retention.
0-5 years of experience
Integrated campaign communications, including news releases, social posts, employee Intranet articles, Web/social media banners, website copy and ad copy adhering to company brand standards.
- Managed both internal and external corporate communications and public relations for Diversity and Inclusion, Corporate Social Responsibility, Lincoln’s Legacy initiative and M.O.O.D. of America study.
- Supported corporate initiatives such as social media strategy and content management.
- Partners with Design and Digital Teams on creating videos, posters, flyers, Web banners and infographics for various internal and external uses in promoting company programs and projects.
0-5 years of experience
Work with early-stage startups (health, wellness, interior design, event planning, fashion, high tech) at various stages from launch to on-going growth offering full-service B2C and B2B marketing and communications consulting. Work with them on their overall marketing and communications strategy and make recommendations for growth. Develop plans and integrate their social media, media relations, advertising (print/digital), email marketing and content development.
- Drive and manage all social media accounts: monitor activity, interact with community, placement and promotions.
- Conduct media relations outreach – Recent placements in Forbes and live on Fox 5 San Diego.
- Project manage updates to the website; including blog, content updates and created a Newsroom for the media.
- Develop and execute on media plans for digital and print ads.
- Create content for advertising, emails, website, blog, social media and promotions.
- Monitor Google Analytics to measure results from all marketing programs and implement ways to improve effectiveness.
0-5 years of experience
Develop and drive internal communications and higher levels of employee support and engagement.
- Maintain project plans, set scope, create timetables, monitor progress and ensure best practices are followed during implementation.
- Develop and implement effective communication plans and other deliverables in support of internal-communication strategies and effectively manage broad scope of projects with attention to detail.
- Produce department e-newsletter utilizing Adobe Dreamweaver.
- Shoot and edit video interviews for e-newsletter and leadership messaging.
- Principal planning team member (and innovation submitter) for annual Innovation conference.
- Provide writing and editing services including leadership blogs, newsletter articles and PowerPoint presentations for employees and management.
0-5 years of experience
Write new employee-facing content for a leading insurance company’s intranet; edit content written by business leaders for grammar, style and readability
- Interview business leaders, subject matter experts and other executives to develop reader-friendly content that engages employees
- Participate in intranet audit: review existing content and make recommendations for updates and enhancements
- Develop editorial calendar; review intranet governance plan
- Write, edit and proofread articles for employee newsletters, emails and other internal communications; write news releases
6-10 years of experience
- Providing excellent customer service
- #1 sales consultant in the region for the entire year
- Presidents club
- Explaining and selling others on the benefits of our products and services
- Returning phone calls, assisting customers with questions and concerns
- Sending reports using Microsoft Excel/Microsoft Outlook/Microsoft Power Point.
0-5 years of experience
- Provide the customer with either a phone and/or other services Verizon has to offer that best fits their needs in order to keep them with our network, and also to minimize chargebacks
- Utilize account analysis when looking up Personal and/or Business Accounts to further aid in assisting the customer with add-a-lines or upgrades if available
- Have a complete understanding of FIFO, inventory, and utilizing the eRoes system to further assist customers
- Maintain the highest level of customer service and interpersonal skills that keeps customers coming back
- Asking for referrals and doing what is within good reason for a perfect score on every NPS Survey
- Have general knowledge of all services, phones, and plans from [company name]
6-10 years of experience
Provide a full range of support services for President and Director/Owner including confidential matter and company policy
- In charge of Marketing Planning and Implementation for the facility to increase enrollment and publicity
- Provide the highest level of Customer Service to clients, students and prospective clients
- Shouldered Accounting, Inventory, Budgeting, HR and Managerial functions as well as administrative, clerical and receptionist duties.
- Created rules and procedures for the facility in compliance with State Licensing Division for child care centers
- Person in charge of the facility in the absence of the President/Director/Owner of the company
0-5 years of experience
- Lead the development and implementation of integrated communication strategies in support of Field Communications strategic priorities and client business objectives.
- Develop and employ print and electronic media solutions that inform, educate, and influence the primary field audiences, as well as a range of target audiences which may include the company’s clients, prospects, key influencers, employees and other stakeholders
- Guide the work of internal partners, outside vendors, contractors, freelancers, etc., as appropriate, to ensure that execution supports the communications strategies and achieves client objectives
- Edit [company name] Communications Best Practices Style Guidebook
- Edit and publish news articles to field website, LINKNet.
0-5 years of experience
Assist clients in their purchase decision via efficient translation of pricing policies and product details
- Apply and exhibit client retention techniques
- Handle incoming cash and outgoing transactions, keeping complete record of the same using inventories
- Perform open and close store functions
- Groom and mentor the new sales team
6-10 years of experience
Develops comprehensive HR communication strategies and plans integrating major HR initiatives
- Identifies HR communication and information needs across functional HR and business lines
- Identifies and develops communication tools for HR programs and processes
- Coordinates communications with groups external to HR, including Employee Communications, SAP Solutions team, Sharepoint team, etc.
- Supports the VP of HR, President and CAO of the Services Company and the VP of Shared Services with communication needs
- Manages Sharepoint sites across HR
- Manages HR web site on DomNet
- Plans and carries out HR executive meetings
0-5 years of experience
Develop internal marketing strategies to support the internal communications to executives and staff on [company name]’s Transformation initiative.
- Work with business groups on short and long-term communications campaigns.
- Manage multiple Transformation programs, events, and budgets.
- Design, code, implement, and manage [company name]’s Transformation Sharepoint intranet.
- Writer/editor/designer of weekly newsletters, logos, and promotional collateral.
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
