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Communication Technician Resume Samples
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0-5 years of experience
- Displayed superior communication skills in presenting products to both small and large groups on a daily basis.
- Responsible for troubleshooting and installing [company name] products to a largely diverse customer base.
- Consistently in the top 10 in performance metrics at the Redmond office. (Over 99% in Voice of the Customer rating).
- Promoted 5 times in under three years, actively involved in leadership and mentorship of new hires and seasoned technicians.
6-10 years of experience
- Analyzed and audited technical design documents for inclusion in the overall project charter
- Delivered timely project status updates to project manager and identified potential issues
- Identified and mitigated risks to successfully meet deadlines for project deliverables
- Reviewed the Statement of Work and ensured the proper allocation of budgeted costs across departments
- Assisted in the establishment and administration of business unit objectives, policies, procedures and systems
0-5 years of experience
[company name] Communications Southern Region
- Implemented communication equipment of Positive Train Control systems over 3 divisions, 12 operating yards and 15 subdivisions.
- Installed and maintenance railroad equipment including radio, cell, and data.
- Organized projects and daily tasks for the team and trained employees on equipment and procedures.
- Worked in all-weather environments and elevations.
- Traveled 100% away from home and working outside normal business hours.
- Ensured compliance with Railroad rules, regulations and safety policies.
10+ years of experience
- Experience working with various transport platforms such as Lucent, Tellabs and Alcatel. Experience with switching and other TDM network equipment such as 4ESS, 5ESS, DCCS cross-connect systems, USEC echo, and DDM multiplexers. Exposure to other technologies includes TCP/IP, IP and Ethernet.
- Designed, developed and implemented network circuits from concept to implementation. Provided reporting and metrics of network traffic and usage according to regulatory standards and contractual requirements as needed. Resolved, reported and escalated as required.
- Designed, optimized, provisioned T1 transport services and DS0 switched services on AT&T domestic networks via TSNOW, TOPAS, WMS, and ACMS. Engineered, designed, tested and implemented new DS0 and T1 service between AT&T networks and LECs via 4ESS, 5ESS, DMS and SONUS switches.
- Performed remote circuit acceptance testing and implemented new switched services to customers using DACS, DDM and various other network elements. Highly developed knowledge of USEC and ASSET echo equipment.
- Worked closely with LECs to identify spare capacity and coordinated DS0, DS1 grooming activities seamlessly within the network for overall cost savings.
- Facilitated emergency service restoration during catastrophic events and natural disasters. Reviewed and responded to the redesign and reengineering needs of the maintenance department to restore customer service outages or CAIs.
- Strong investigative and problem solving skills. Able to simultaneously identify outages and proactively analyze network traffic through monitoring. Provide SME functions and guidance to internal technicians, peers, and management. Demonstrated leadership, conflict resolution and negotiation skills while thriving in a team environment. Maintained working relationships with team members, peers, executives, and 3rd party service providers.
0-5 years of experience
Reviewing, testing and installing telephony services using the Voice over Internet Protocol (VoIP) system
- Troubleshooting and repairing identified issues with customer equipment and premise wiring
- Ensuring services are configured and programmed to customers specifications
- Reviewing all requested services with customer to ensure understanding along with surveying the installation routes
- Inspecting existing bond/ground to ensure compliance with NEC requirements
- Determining acceptability of video and data services by reviewing picture quality on PC and modem connections to provide the best possible service
- Collaborating with the Community Outreach Teams to provide upgraded services to existing customers
10+ years of experience
Process Supervisor for the integration and utilization of Newly acquired SaaS Services.
- Manage and coordinate work efforts by interfacing with several work groups, both internal and external, escalating as necessary.
- Installed and maintained a multi-site Avaya VOIP telephone systems.
- Setup and maintenance of Windows Server 2003/2008 R2 environment including: Active Directory, DNS, DHCP, and file servers.
- Ensure coordinated tests are completed when required and activate end to end service. Coordinate activities with vendors, outside technicians, testers, and translation groups.
- Utilize remote test vehicles (transport and switching), interpret testing results and error messages to locate fault and ensure end to end service continuity prior to service activation completion.
- Perform remote activation of network services such as software cross-connects to establish customer service. Connect, disconnect and rearrange line translations, connecting customer lines with switch and transport equipment.
0-5 years of experience
Perform installation of Xfinity's Residential Cable TV, Phone, and Internet products and services.
- Utilize all diagnostic and monitoring tools to ensure all jobs completed are within ideal
- Analyze and resolve technical on- site issues from the customer premises to the tap.
- Provide customer education on Xfinity's products, services, and features.
- Maintain proper material and equipment inventory to be prepared to handle all types of installations and service.
- Operate vehicles, hand tools, power tools, ladders, safety equipment, etc.
- Maintain professional and courteous relationship with customers to provide a positive customer
0-5 years of experience
Communication Technician 3
- Installation of [company name] products such as cable boxes, cable cards, and modems following company set standards.
- Troubleshooting utilizing problem solving skills and customer service simultaneously.
- Following strict time management to balance workload and meet scheduled activities.
- Courteously improving knowledge of existing hard wares and future products.
- Keeping customer information secure.
- Providing customer assistants and instruction on products as needed.
0-5 years of experience
Installation of Phone, Internet and HD quality X1 systems in Residential
- Line installation and removal, Experienced with RG-6 and RG-11
- Customer friendly very positive, and helpful.
- Experienced in troubleshooting and repair residential coax and equipment applications
0-5 years of experience
Performed routine troubleshooting calls related to all levels of services and products.
- Configuration and implementation of residential and commercial networking.
- Replaced damaged aerial/underground coaxial cable and equipment to restore cable tap to system specifications.
- VOIP, LAN/WAN management and IT communications as required.
- Executed service reconnects and non-pay disconnects, additional outlets, change of services, pre-wires, post wires, customer installation work for all levels of service.
- Performed installations adhering to Comcast procedures and safe work practice, NEC and NESC requirements and local ordinance in order to provide service to the customer.
0-5 years of experience
- Received daily work assignments from Dispatch and gathered all necessary equipment.
- Arrived at customer's home per scheduled time.
- Installed new cable television, internet and phone service in homes.
- Added additional services and equipment to existing customer accounts.
- Checked any cable lines and outlets.
- Reconnected and disconnected services per work order.
0-5 years of experience
- Inspects existing bond/ground to ensure compliance with company and National Electrical Code (NEC) requirement.
- Use basic cable installation tools, hand tools
- Lift and carry loads of 70lbs or more
- Access crawl spaces and attics, performs jobs from high places
0-5 years of experience
- Install [company name] Services including phone, internet, and video
- Provide professional costumer service
- Maintain company vehicle and maintain truck inventory
- Perform trouble shooting to correct service issues
0-5 years of experience
Performs reconnects, requested and non-pay disconnects, and changes of service, while adhering to: Comcast procedures and safe work practices, NEC and NESC requirements, and local ordinances in order to provide (or remove) services to the customer. Pre-wires single dwelling units and multiple dwelling units (MDUs) in order to provide ready hook-up capabilities at the time of moving in.
- Completes paperwork with each work order.
- Performs service calls. Reviews all requested services with the customer in order to ensure understanding and agreement. Troubleshoots the drop from the tap to the customer’s equipment. Installs and removes converters in order to provide customer with upgrades or downgrades in service and determines acceptability of service by reviewing picture quality.
- Cleans, maintains, and stocks vehicle and equipment in order to be prepared to perform required duties. Inspects existing ground or makes new ground according to the National Electrical Code (NEC) in order to protect employees, customers, and equipment from electrical shock or damage.
0-5 years of experience
- Responsible for performing residential standard home theater installations associated with video installations and service (troubleshooting)
- Signal leakage detection and repair, in accordance with company procedures and practices
- Completes installations of customer equipment in single and multiple family dwellings including pre-wired units
- Performs all installations adhering to Company procedures and safe work practices, NEC and NESC requirements, and local ordinances in order to provide services to the customer.
- Knowledge of the National Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA,) Federal Communications Commission (FCC,) Environmental Protection Agency (EPA,) Department of Transportation (DOT,) American National Standards Institute (ANSI,) and various state and local codes including G.O. 95 and G.O. 128, (when applicable.)
0-5 years of experience
- Great technical ability
- Excellent interpersonal skills and good communication
- Able to effectively communicate with customers while onsite to facilitate the installation process
- Respond in a timely fashion to customer’s locations for scheduled installation
0-5 years of experience
- Installing and repairing cable TV and High Speed Data
- Performs upgrades, downgrades, pre-wiring and dwelling installations
- Install drops, outlets, converters, cable modems, digital terminals and other cable system
- Measuring, recording and determining cable signals
- Troubleshooting problems.
- Preparing regular, accurate, legible and timely cable system records.
0-5 years of experience
- Provide 24x7, 365 days of Satellite Communications (SATCOM) and IP (Internet Protocol) Baseband mission support to deployed and training ground forces
- Responsible for performing configuration, operational and maintenance actions necessary for the restoration of the communication systems consisting of Ku-band and Ka-band satellite terminals.
- Responsible for providing network services and control for the Fort Bragg Regional Hub Node (FRHN) network that serves as transport node for the Warfighter Informational Network-Tactical (WINT-T)
- Coordinate with interfacing agencies for mission performance
- Perform system operator's maintenance; prepare reports and other documentation in conjunction with performance testing
- Operation and management of a variety of networking devices: Cisco routers and switches
- Monitor mission network performance and provide troubleshooting assistance to resolve complex network issues in a classified environment
- Skilled in the operation and management of Encryption/COMSEC (Communication Security) devices
6-10 years of experience
Install home and commercial surveillance, security and access control systems
- Train end users on daily use and maintenance of installed equipment
- Assist sales department in design of customer systems
- Manage scheduling and item inventory
- Design and troubleshoot network infrastructure
- Travel as needed
10+ years of experience
Troubleshoot and install Comcast related products in residential and commercial properties.
- Specialized in installation of Xfinity Home Security.
- Mentor new hires of the company.
- Assist customer with their cable and telecommunications needs.
0-5 years of experience
- Installed and maintain electronic communication equipment such as telephone sets, line status indicators and moderns.
- Troubleshoot service malfunctions and equipment breakdowns such as loss signal, open facilities and defective equipment.
- Processed customer orders for the installation of initial voice and data communication.
- Service orders for maintenance and repair of communication equipment and circuits.
6-10 years of experience
- Install and repair video, internet, and telephony from tap to customer equipment.
- Check and repair leaks, to insure a clean working broadband network.
- Customer education of comcast products.
0-5 years of experience
- Provide written and field assessments
- Pre-wire single dwelling units and multiple dwelling units in order to provide ready hook up capabilities at time of moving in.
- Perform service calls. Review all requested services with the customer in order to ensure understanding and agreement. Troubleshoot the drop from the tap to the customer's equipment. Install and remove converters in order to provide customer with upgrades or downgrades in service and determines acceptability of service by reviewing picture quality following connection of cable service in order to provide the best possible service for the customer.
- Provide the customer with materials regarding channel line-up, use of converter, and company policies as they relate to the customer as well as demonstrates these skills in order to educate the customer on the use of the equipment and company guidelines.
- Clean, maintain, and stock vehicle and equipment in order to be prepared to perform required duties. Inspect existing ground or makes new ground according to the National Electrical Code (NEC) in order to protect employees, customers, and equipment from electrical shock or damage.
- Properly operate and maintain installation tools and equipment. Report need for vehicle repair or service when required and/or prescribed. Report any accidents, losses, injuries, or property damage to Supervisor and customer when appropriate.
- Using basic cable installation tools and hand tools and perform jobs from high places (on poles and roofs, ) including climbing poles with proper equipment (safety belt, strap, climbers, ) ladders, and bucket trucks (18 to 20 feet, ) as determined by the system's requirements. Read general system layouts from blueprints, basic knowledge of mathematics, cable television products and services.
- Lifting and carrying loads of 70 lbs or more, works in confined spaces such as crawl spaces or attics, working while standing 50 -70% of the time and perform work near power lines and electricity.
- Communicate with customers in a clear and straight forward manner and ability to work independently and to prioritize and organize effectively
- Apply common sense, theory, and experience to decision-making, able to recognize similarities between past and present situation, identifying key issues or using inductive reasoning in complex situations and to communicate courteously and pro-actively
0-5 years of experience
- Install and repair satellite, computer, two-way radios, network, camera, and other specialized equipment essential for the operations of trains.
- Troubleshoot equipment with various meters and repair or replace as necessary.
- Safely drive to and from various locations.
- Install and repair on track equipment such as tag readers and defect detectors.
- Adhere to and follow OSHA and FRA rules and guidelines.
- Climb ladders, towers, poles, and utilize lifts using proper safety equipment.
- Operate heavy equipment as needed.
- Work alone or with team as needed.
- Read and interpret electrical schematics to install and/or repair equipment.
0-5 years of experience
- Installed cable computer modems and telephones
- Handled daily duties of issuing out parts as well as receiving parts via computer software
- Maintain, construct, and repair the equipment used for electronic communications, cable televisions, satellites, wireless devices, phones, radio, and broadband equipment
0-5 years of experience
- IP based Video Surveillance
- Home Innovation
- Commercial Networking
