- Featured in:
More Communication Specialist Resumes
Use these Communication Specialist samples as a guideline or visit our extensive library of customizable resume templates.
High Quality
The best examples from thousands of real-world resumes
Expert Approved
Handpicked by resume experts based on rigorous standards
Diverse Examples
Tailored for various backgrounds and experience levels
Additional Marketing Resume Samples
Communication Specialist Resume Samples
No results found
0-5 years of experience
Independently developed, implemented, and coordinated marketing, public relations, and community events for a 25 physician owned, multi-site health clinic.
- Instituted and increased internal marketing and communication reach as editor/creative director of a 95% read internal newsletter as well as being the change agent and web designer for an intranet site.
- Formulated marketing and public relations strategies resulting in coverage in multiple publications.
- Directed and maintained brand identity, including website development and maintenance, for education and marketing materials in collaboration with executives, graphic designers, media outlets, and printers.
- Developed social media plan and policy.
- Brainstormed, planned, and implemented co-marketing strategies in collaboration with sister clinics.
0-5 years of experience
Supervised and maintained their website using Adobe Dreamweaver CS5.
- Assisted in Radio broadcast and productions.
- Wrote articles for publications.
- Created brochures and other products using Microsoft Publisher and Adobe InDesign CS5.
- Promoted the brand of the company through various promotional companies.
6-10 years of experience
Responsible for providing world class customer care to internal and external clients on every call while maintaining performance and quality standards.
- Resolved complex client inquiries in a timely manner and provided support in a variety of areas including research, billing and suspended accounts.
- Maintained a strong knowledge of all products, services and promotions to guarantee the best service and experience for all clients.
- Ran and reviewed departmental CMS reports for daily call center operations and to ensure operational excellence.
- Balanced all cash drawers.
- Maintained all safety and security procedures as established within the company.
- Conducted opening & closing procedures, and loss prevention.
0-5 years of experience
Scheduled and maintained 9 separate conference call calendars for senior leaders
- Provided communication support to over 10,000 permanently assigned personnel on [company name]
- Ability to handle multiple tasks in high-stress environments
- Expertly communicated with multiple departments to ensure calls were routed to correct agencies
- Expertly preformed data entry, filing, records management, phone assistance for [company name]
0-5 years of experience
Provided title support to clients throughout loan process
- Generated solutions and recommendations to documentation, processing, and communication obstacles
- Conveyed and clarified title requirements to portfolio of applicants
- Reviewed and confirm receipt of title documentation prior to closing date
- Acted as liaison between clients and third-party vendors for all required clarification
- Responded to high volume emails and inbound calls
- Maintained a superior level of customer service
0-5 years of experience
Managed customers accounts with heavy customer service interaction and serviced our small business clients.
- Educated customers on most recent technological advancements to service and equipment.
- Consistently met and exceeded all sales goals and key performance indicators.
- Provided and maintained extraordinary customer service and sales satisfaction.
0-5 years of experience
Interfaced with medical providers via telephone, fax, web and email to respond to routine billing inquiries and resolve concerns
- Researched patient information in response to authorizations, payments, denials, coordination of benefits and eligibility
- Completed transactions including simple adjustments on provider bills
- Maintained complete accurate documentation of customer interactions
0-5 years of experience
- Conducted marketing campaign (online and offline) for recruiting new members
- Conducted two marketing campaigns (online and offline) for recruiting exchange participants
- Redesigned the corporate website the national chapter of an international leadership-development organisation
- Increased the online media presence
- Developed a new product portfolio
- Created and delivered agenda for the national education conference
- Facilitated 1 international and 3 national conferences
0-5 years of experience
- Improved teamwork proficiency while interacted with other terminals to insure the correct care arrived
- Instituted record keeping, typing skills and office management services
- Reinforced interpersonal skills by dealings with other staff or visitors, on phone or in person
- Furthered abilities in pressure situations while working with all emergencies services
0-5 years of experience
- Communicated with clients, managed patients complaints and summarized the analysis of patient's complaints.
- Executed all office duties such as paged doctor, faxed and filed.
- Overall responsible for ensuring clients were happy with all resolutions to their perspective problems.
- Assisted clients, such as doctors, lawyers, home improvements professionals.
0-5 years of experience
Verified medical and prescription benefits for Medicare patients
- Provided detailed explanations of benefits for Medicare medical and prescription plans
- Certified specialist in advanced communications via written and verbal word in a foreign language (Spanish)
- Certified specialist in processing of Medicare applications
- Managed payments of Medicare premiums directly from patients
- Responsible for customer service communications of inbound phone calls related to Medicare benefits
- Organized and managed training meetings for employees
0-5 years of experience
Planned, developed, wrote and edited highly technical copy for multiple internal and external communications in support of software sales
- Deliverables included newsletters, communications for conferences and communications for product and service offers
- Worked closely with design, graphic and photo staff to produce print and digital designs and layouts
- Secured cross-functional team and executive approval for communications prior to worldwide distribution
- Produced technical user guides for proprietary design software for my team
0-5 years of experience
Key point of contact for healthcare customers' inquiries via telephone and the internet.
- Responsible for the assignment, distribution and maintenance of over 5,000 pagers and 1,000 phones
- Trusted with confidential, personal and sensitive healthcare patient information
- Process more than 5 million operator assisted calls and pages per year
0-5 years of experience
Developed and implemented loan marketing plans that have increased loans to members by 23% and income off those loans increased by 15% in the past year.
- Manage channel marketing relationships with vendors.
- Write/Proof/Edit technical and other general credit union documents.
- Handle all online marketing and communication efforts.
- In charge of creating and up keep of internal marketing messages for PCU branches.
- Develop and implement social media campaigns on local and regional level.
- Provide support by copy writing, promotional implementation, event coordination, and project analysis.
Marketing Communications Specialist Duties and Responsibilities
No two marketing communications specialists are exactly alike, as specific duties vary from employer to employer. However, after analyzing online job postings, we identified several core responsibilities common to the job:
Create Marketing Materials Marketing communications specialists create all the marketing materials that are distributed to customers, including newsletters, emails, and brochures. They may also work with design teams to create other materials such as videos and white papers.
Distribute Marketing Materials Once marketing materials are creating for specific marketing campaigns, marketing communications specialists are responsible for distributing them through the appropriate channels. They research both online and offline channels to learn how to best distribute marketing materials for maximum exposure.
Track Marketing Campaign Performance After marketing campaigns are successfully underway, marketing communications specialists track their performance. They track metrics such as customer engagement and conversion rates to identify ways they can improve during future marketing campaigns.
Report on Marketing Campaign Performance Marketing communications specialists are responsible for reporting on campaign performance. They analyze data and create presentations on that analysis to deliver to upper management.
Plan Interviews and Press Conferences Marketing communications specialists may also be responsible for setting up interviews and press conferences as part of a marketing campaign. This involves contacting media outlets or industry experts.
Marketing Communications Specialist Skills and Qualifications
Marketing communications specialists are creative and skilled communicators. They enjoy finding the best way to present information to customers in a clear manner. Employers typically look for candidates who have at least two years of experience in a marketing position. Successful candidates also possess these skills and qualifications:- Marketing knowledge - successful marketing communications specialists possess knowledge of marketing trends and strategies. They can also apply that knowledge to practical skills
- Creativity - marketing communications specialists are highly creative. They know how to take seemingly uninteresting concepts and translate them into campaigns that drive customer engagement and conversion
- Writing skills - marketing communications specialists are skilled writers, and they can present marketing ideas in a clear manner that even the least knowledgeable customers can understand. They often use their writing skills to translate complicated technical jargon into customer-facing materials
- Presentation skills - since marketing communications specialists report campaign performance to upper management, they need to be skilled presenters
- Communication skills - marketing communications specialists are excellent communicators. They work with a variety of teams within a company to create comprehensive marketing strategies and campaigns and also often communicate with clients
Marketing Communications Specialist Education and Training
Marketing communications specialists should have at least a bachelor's degree in marketing, communications, or a related field. More advanced degrees typically offer better opportunities for growth and pay. Marketing communications specialists typically receive training once they are hired. This training provides an opportunity to learn more about the company's current marketing campaigns and the strategies that are being built by the marketing team.
Marketing Communications Specialist Salary and Outlook
According to the Bureau of Labor Statistics (BLS), marketing communications specialists - as listed under the market research analyst and marketing specialists category - make a median annual wage of around $63,000. Marketing communications specialists in the lowest 10 percent make a median annual wage of around $34,000 or less, while those in the highest 10 percent make a median annual wage of around $120,000 or more. Employees in this role often receive a comprehensive benefits package from their employer, including paid time off and health benefits. They usually also receive performance-based bonuses and incentives. The BLS expects job growth of 23 percent over the course of the next 10 years. This growth is much faster than average and can be explained by an increasing need for creative and engaging marketing campaigns in all industries.
Helpful Resources
Read through these helpful resources to learn more about the responsibilities and life of a marketing communications specialist:
Social Media Marketing Podcast - this podcast has been around since 2012 and boasts a four-star rating on iTunes from 677 reviewers. A new episode is released once a week, and each episode covers a different marketing topic, ranging from personal branding to webinars
MarketingProfs - this website is dedicated to everything marketing. Here you can find a huge amount of marketing information ranging from blogs and podcasts to newsletters. You can also receive training and find marketing events
Everybody Writes: Your Go-To Guide for Creating Ridiculously Good Content - this book is based around a simple concept: everyone is a writer in a content-driven world. It serves as a guide to "attracting and retaining customers" through your written marketing content
Content That Converts: How to Build a Profitable and Predictable B2B Content Marketing Strategy - this book teaches you everything about creating creative content that converts customers to purchasing your product or service. It covers topics like how to hone conversion potential, how to develop a recurring content system, and how to effectively distribute content
