Represent public interests concerning power and water issues and complaints. Facilitate conflict resolution, mediation and negotiation to avoid litigation costs, promote customer goodwill and reduce pressure of outside regulation.
- Resolve escalated power and water customer and constituency disputes by investigating and analyzing the relevant issue, and rendering final determination on behalf of SRP.
- Conduct trend analysis and provide recommendations to management on how to improve the effectiveness, efficiency and responsiveness of SRP policies, programs and services.
- Research and respond to customer inquiries from the Better Business Bureau (BBB), Arizona Corporation Commission (ACC), Arizona Attorney General's office and other federal, state and local regulatory agencies
- Act as a liaison and customer advocate for power and water customers to management, including serving as mediator when necessary to resolve issues or complaints involving multiple parties.