Bankruptcy Specialist
Reviewed bankruptcy cases to ensure accounts are handled in compliance with appropriate bankruptcy rules and company guidelines, such as National Servicing Standards.
- Consistently exceeded daily goals by using creative strategies and leadership skills.
- Maintained a high risk portfolio of accounts that involved interacting with attorneys and providing training to streamline the process.
- Managed workflow for a team; distributing work daily and monitoring progress to ensure timely release and minimal errors.
- Created daily reports reflecting team progress and production.
- Administered communication with the team to resolve challenges and ensure consistency and improvement in all processes.
- Completed daily staff audits assessing team members' performance and provided feedback and training for development.
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Bankruptcy Specialist
Reviewed and validated court documents, account data and attorney communications; Properly documented all account activity; Audited bankruptcy ledgers for accuracy and escalate findings to management; Worked internal tracking queues as assigned; Submitted Notice of Defaults for court filing; Researched escalations and payment research for chapter 13 agreed orders; Approved agreed order stipulations based on banking guidelines; Preformed quality assurance of department tracking and submittal of Notice of Defaults;
- Created and Published Agreed Order procedures and job guides.
- Trained department and Quality Control on Agreed Order procedures
- Number one in team production
- Gold and Silver Global Recognitions awarded - Unit MVP
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Bankruptcy Specialist
Protected the assets of the company, owned and serviced, through timely and accurate management of loans in the bankruptcy process.
- Maintained bankruptcy portfolio of 600 loans on an independent basis.
- Managed deadlines by prioritizing and handling multiple projects with competing time constraints.
- Established mutually advantageous relationships with outside legal counsel, trustees, and bankruptcy courts.
- Assisted supervisor as team leader.
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Bankruptcy Specialist
Managed a high-risk financial portfolio consisting of over 1,400 accounts using complex software
- Negotiated and established relationships with customers and attorneys in order to lower the rate of contractual defaults
- Analyzed clientele data to marginalize delinquency and locate company assets
- Consistently provided costumers with optimal service during difficult times
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Bankruptcy Specialist
Managed a high-risk financial portfolio consisting of over 1,400 accounts using complex software
- Negotiated and established relationships with customers and attorneys in order to lower the rate of contractual defaults
- Analyzed clientele data to marginalize delinquency and locate company assets
- Consistently provided costumers with optimal service during difficult times
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Administrative Assistant/ Bankruptcy Specialist
Prepared and filed Chapter 7 and Chapter 13 voluntary petitions electronically in the Eastern, Southern and New Jersey District Bankruptcy Courts.
- Stopped all income/property executions, payroll deductions. Released bank restraints, stopped evictions and foreclosure proceedings.
- Prepared legal briefs, memorandums of law, amendments and correspondences for attorneys.
- Scheduled travel, maintained calendars, and arranged outside attorney coverage on court cases.
- Trained new employees, maintained employee payroll and schedules.
- Maintained daily records/logs of new client files, client payments, answered high volume of incoming client calls and other miscellaneous office duties.
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BANKRUPTCY SPECIALIST 11
Analyzed 400 loans including complex mortgage contracts and legal documents.
- Received awards for exceptional call center customer service.
- Actively developed and maintained relationship with internal legal partners and third party vendors including bankruptcy attorneys.
- Conducted audits and provided recommendations that streamlined and strengthened internal controls.
- Daily audited and updated 250 bankruptcy mortgage loans to determine chapter 7 and 13 status.
- Received and processed 200+ bankruptcy mortgage loans reinstatement and payoff requests for internal and external Chase customers monthly.
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Bankruptcy Specialist
Managed bankruptcy account with different bank companies for auto, mortgage, and short sales. Handled mortgages loans in bankruptcy closing files.
- Analyzed and negotiated short sales agreements between debtor attorney, Federal Trustees, sell/debtor and Real Estate Agents to determine appropriate and applicable action in post and active bankruptcy.
- Prepared appropriate case documents, reviewed HUD documents, credit bureau documents, short sale approval forms (Zillow, Sitex, and Eppraisal) in a timely and accurate manner to achieve best negotiated value.
- Communicated effectively both verbally and in writing with debtors, attorneys, courts, realtors, clients and internal team members.
- Maintained an average of $100k in short sales settlement on a monthly basis.
- Maintained excellent communications and positive relationships with debtors and real estate agents during negotiations.
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Collection Specialist, Repossession and Bankruptcy Specialist
Promoted from Inbound and Outbound dialer to Repossession and Bankruptcy Specialist.
- Advanced auto dialer system, Mortgages detailed skip tracing, depleting delinquency by 30% per month. Made between 200-300 calls per day.
- Ensure quality with twenty four credit union first party collections.
- Maintained Client rapport and created board reports for Clients.
- It was my standard operating procedure to send weekly Repossession and Bankruptcy updates and payments received.
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Mortgage/bankruptcy Specialist
Mitigated loss and legal risk to the company and investors by accurately managing bankruptcy processes
- Communicated with attorneys, authorized third parties, and court-appointed trustees to answer questions related to bankruptcy file
- Reviewed and monitored accounts to verify bankruptcy status; checked for delinquency and disposition accounts as needed
- Ensured quality service with effective and efficient support for internal business partners and/or external customers/clients
- Demonstrated in- depth knowledge of multiple [company name] products, policies and procedures
- Performed all functions required at the Customer Service and Sales Specialist II level while also acting as a peer to peer mentor and/ a subject matter expert.
- Sent out daily CSAT, Sales and Adherence reports as well as assisted managers with daily policy and procedure updates
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