Technical Consultant Resume Examples

IT Technical Consultant

• Troubleshoot, diagnosed, resolved problems and overall store support and installations.
• Documented problems accurately and succinctly in the appropriate support tools provided.
• Maintained knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques
• Resolved customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly

Technical Consultant

Troubleshoot problems with the devices hardware and software in order to accurately diagnose cause of issue to unit.

• Comply with safety regulations and maintain clean and orderly work areas.
• Give a written detailed invoice of repair, parts needed, and the resolution in order to complete repair.
• Complete organized weekly full serialized inventory scan to prevent shrinkage.
• Report to CE forums on solutions found on existing unsolved issues through research and troubleshooting.
• Execute all inventory related projects efficiently in a timely manner.

Technical Consultant - Consultant

Worked with the software testing team in assisting with component testing for the Duke Energy project

• Reviewed requirements and test cases and provide recommendations
• Participated in all testing phases before the final delivery
• Provided technical support
• Conducted/Coordinated testing efforts with the test team

Peoplesoft Technical Consultant

Responsibilities and Essential Functions:

• Involved mainly in the implementation and customization of the tasks related to the HR.
• Developed different reports using SQR according to user specifications.
• Rename existing audit Records build audit records and set the properties using Application Designer.
• Modified existing PeopleCode to send message instated of generate worklist.
• Involved in the usage of Application Engine to move the data from Flat File to People Soft Tables, PeopleSoft tables to Flat files using File Layout Concept.
• Involved in Technical Specification Analysis and Review.
• Used Process Scheduler to make SQR available from within People Soft and schedules various periodic reports.

Technical Consultant

• Assist customers with hardware and software related issues. Repairs and triage cellphones, smart phones, aircards.
• Managed store inventory by performing weekly counts using Microsoft Excel, and distributing the products to the sales associates upon request.
• Key Holder, dealt with customer escalations, handled cash deposits/cash drops and supervised the store and staff.
• Assisted with opening and closing the store as well as end of day procedures.

Technical Consultant

Assist with technology needs of faculty, staff and students.

• Provides support for computer hardware and software issues such as system configurations, wireless connections, virus and spyware removal, data migration, software installations and more.
• Provided customer support and technical issue resolution.
• Provided customer support and technical issue resolution.

Technical Consultant

• Implement technical projects and resolve Customer issues.
• Meet many competing project deadlines and support previously completed Customers.
• Guide customers on FTP, SSO and other programming for their use of the Concur products.

SAP Senior Technical Consultant

• Develop web dyn pro application objects within SAP PLM
• Create classes, functions and dictionary objects to support SRS
• Create/maintain interfaces using Proxy and IDOC technology in order to transfer material data to Solution Manager
• Create and/or maintain extensive technical documentation for SRSs
• Work with other team members within SAP to create a viable solution that will integrate between ECC and Solution manager

Third Party Risk Management Technical Consultant

• Develop and manage corporate IT responses to HP customers for formal proposals, informal proposals and information security risk management questionnaires
• Collaborate with various business unit, compliance and proposal teams to provide guidance in customer responses related to regulatory and/or contractual requirements
• Facilitate response development and evidence gathering in support of HP customer audits
• Provide guidance and feedback to business and technology teams regarding issues related to information security policy, risk, security standards and best practices
• Understand and interpret Legal, Regulatory and contractual compliance requirements across multiple industries and regions
• Coordinate and perform security risk assessments on third party supplier and subcontractors
• Analyze gaps and deficiencies in supplier security programs and/or security control implementations
• Interpret and summarize results of the risk assessment
• Create remediation plans and document compensating controls to mitigate risk
• Monitor the completion of remediation plans, provide direction and work in close partnership with business managers and technology teams for consistent and prompt implementation of risk remediation plans and/or compensating controls