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System Support Analyst Resume Samples
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Candidate Info
years in workforce
years at this job
Paralegal Studies
Organizational Leadership
System Support Analyst
Provide technical and administrative support for $1.7 million engineering software catalog used by engineering business units spanning global plant and office locations. Contribute to budget planning for software contract renewals, future licensing, software chargebacks, and other software costs. Reconcile quarterly and annual cost distribution. Oversee engineering software deployment and manage contract administration. Direct software allocation and chargeback process to provide traceability back to business demand and/or consumption. Maintain technical knowledge base and software documentation for internal SharePoint websites.
- Optimized workflow by designing and implementing SharePoint request website for engineering applications.
- Reduced software license and maintenance costs by $250,000+ per year by eliminating excess software licenses and discontinuing unneeded software license support.
- Decreased engineering and IT area costs $180,000 by streamlining processes, tasks, and resources.
- Assumed responsibilities of several individuals to form this position, serving as resource to maximize engineering staff productivity and ultimately profitability.
- Consistently achieved highest score possible on annual reviews, particularly in area of customer focus.
Candidate Info
years in workforce
years at this job
Management
SYSTEM SUPPORT ANALYST Countrywide
Provided first level system and hardware support for [company name].
- Escalated tickets to Level 2 support and followed up with [company name] to ensure issue resolution.
- Designated "team lead" in December 2005. Attended managerial meetings, assigned high priority issues by the VP and Manager of Systems Support, and assisted fellow team members in resolving difficult calls.
- Consistently achieved customer service ratings in the mid to upper 90's as evaluated by an internal scoring system ranking my performance in the top 10% of customer service associates.
- Received three "Kudos" awards for excellent customer service.
Candidate Info
years in workforce
years at this job
Telecommunication And Network Management
Lead System Support Analyst
Coached and mentored support engineers with complex issues. Provided leadership to Level I and Level II engineers with day to day activities. Administered File/print, Blackberry and applications servers. Provided administration of OU's, resources, distribution lists and group policies on Active Directory using Quest tools server in multi-domain environment. Pushed applications using SCCM 2007 to desktops/laptops. Published applications and administratered Citrix environments. Served as the Go to person on escalated issues and assisted technical support engineers to drive resolution. Served as a primary support individual for MAC environment.
- Selected as IT Project Lead that designed and deployed File Maker Pro 10 Advanced server and clients for marketing department in MAC environment.
- Designed, developed and implemented SharePoint document repository for Support Engineers.
- Part of implementation planning and implementation team that rolled out windows 7 upgrade for company sites across North America.
- Selected as Project Manager for the conversion of support magic incident management system to BMC remedy ITSM. Designed and customized Remedy System to business requirements based on ITIL standards.
Candidate Info
years in workforce
years at this job
Computer Networking System
System Support Analyst
Subcontractor to Department of Homeland Security, routine maintenance and repair where perform to clients PC over the course of time for each situation.
- Installed, maintained and repaired company and multi-vendor systems which included hardware, software and networking.
- Installed and optimized HW/SW/Networking products and configurations at customer sites.
- Diagnosed and resolved product performance problems and ensured customer satisfaction by informing customers about preventative maintenance.
- Communicated technical and business issues with customer and account team.
- Used Active Directory for Windows 2000 and 2003 in an Enterprise environment to manage and create user accounts.
- Controlled user access to network resources by adhering to group policies.
- Installed and configured Windows 2000 and 2003 servers on Enterprise networks.
Candidate Info
years in workforce
years at this job
Management Information Systems
System Support Analyst
Supported the mainframe lender placed system activities including lender implementations, documenting business requirements, user acceptance testing, and post implementation support and maintenance.
- Supported the IT team in testing production fixes.
- Identified and documented business requirements for enhancements / implementations.
- Successful implementation of lender placed client accounts.
- Created test cases for new functionalities within enhancements and implementations to ensure final product generated desirable results based on requirements.
- Supported the loan transfer process in generating notices to customers regarding a change in mortgagee.
Candidate Info
years in workforce
years at this job
Computer Science
System Support Analyst
Served as support for the A/S400 system and all A/S400 users.
- Ensured a timely and accurate End-of-Month process by running reports to do balancing and close the month.
- Assisted users with A/S400 problems in a timely manner, resolving 100% within 24 hours.
- Trained users on how to use the A/S400, increasing efficiency and productivity.
- Created reports and scripts using Sequel to assist management's reporting needs.
- Reset passwords and enabled accounts whenever users were locked out of the system.
- Printed A/P checks and ran reports efficiently and accurately.
Candidate Info
years in workforce
years at this job
System Support Analyst
Responsible for providing technical support to the Skip-Tracing. Loan Deferment/Forbearance, Alternative Loan, and Guarantor Reporting operational areas. Served as unit support resource for all Focus and ad hoc reporting needs.
- Streamlined process of adding new alternative loan programs to system saving time/creating flexibility of loan options for customer.
- Aided in the design of the UNITY system
- Wrote Business needs Documents to provide to Systems Design areas.
- Trained end users on use of UNITY USA loan servicing system.
Candidate Info
years in workforce
years at this job
System Support Analyst
Responsible for providing technical support to the Skip-Tracing. Loan Deferment/Forbearance, Alternative Loan, and Guarantor Reporting operational areas. Served as unit support resource for all Focus and ad hoc reporting needs.
- Streamlined process of adding new alternative loan programs to system saving time/creating flexibility of loan options for customer.
- Aided in the design of the UNITY system
- Wrote Business needs Documents to provide to Systems Design areas.
- Trained end users on use of UNITY USA loan servicing system.
Candidate Info
years in workforce
years at this job
Business Administration
Information Systems
Consumer System Support Analyst
Prepared functional documentation for system changes, corrections, and enhancements submitted by various lines of business.
- Tested enhancements and upgrades to systems.
- Coordinated training for new functionality and procedures as needed.
- Produced various reports utilizing SAS, SQL Server 2008 and Microsoft Excel as needed.
- Maintained systems definitions such as table changes, rate changes and control files.
- Implemented changes to ACAPS profiles within the CARS system and updated profile scripts that included creating scripts for Dealer Data entry, Dealer Discounter/Funding, and Dealer Underwriter.
- Managed ACAPS projects that included creating Rumba scripts to add new products, queues, and enhancements to lines of business.
- Reduced risk exposure to the bank and enhanced job skills by completing BSA/AML, ACAPS for Consumer Lending, ACAPS for Business Banking, Business Ethics, Office of Foreign Control (OFAC), suspicious activity and Fraud detection training. Completed .NET training program class provided by corporate training.
Candidate Info
year in workforce
year at this job
Bachelor of Science
Director of Student Services and System Support Analyst
Supervised 12 instructors and 3 administrative staff members in the computer-training center
- Supported administrative and instructional requirements for 380 students (on average) enrolled in 8 long-term, comprehensive training programs
- Wrote and implemented organizational training policies and procedures
- Developed administrative forms
- Prepared daily, weekly and monthly educational reports
- Responsible for providing training and technical support for software applications (office 97 suite, specifically Excel and Word, IE 4.0, Word Perfect 8.0)
- Supported, configured, and maintained custom-built software packages (the Student Information Tracking System SITS, and a multimedia training package for MS Office 97)
Candidate Info
years in workforce
years at this job
Telecommunications Management
System Support Analyst
Provided software and hardware support in Windows NT 4.0 and SCO Unix environments
- Wrote and executed minor debug programs in BASIC language
- Modified and tested software programs and Y2K program coding
- Maintained and updated troubleshooting documentation
- Provided training assistance to all new staff for help desk support
- Provided technical and training assistance to clients
- Assisted with supervisory duties of customer service department
- Utilized remote access software for connectivity purposes (pcAnywhere)
Candidate Info
years in workforce
years at this job
Business Management
System Support Analyst
Administrated and managed Unix and Linux systems within the Walmart Store environment. Systems managed include HP-UX, AIX and Suse Enterprise Linux, Technologies managed include HADOOP, Wed Services, Clustering, Storage Arrays, Tape Backups, VMWare, XEN.
- Research, plan, installs, configures, troubleshoot & maintained the server environment.
- Analyzed & resolved problems associated with server hardware & application software.
- Detected, diagnosed & reported server problems.
- Worked as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems.
- Write and maintain system documentation.
- Set up user accounts on company's servers & ran necessary system backups.
Candidate Info
years in workforce
year at this job
Computer Science
System Support Analyst
Provide on-site break/fix repair service for computer systems for a large variety of clients
- Provide computing support for over 15,000 [company name] Corporation employees and contractors in a Window NT4 and Window XP Professional environments.
- Supported machines run Lotus Notes 5.0, 6.05 R Domain, Novell 5.1 and Red Hat Linux.
- Fixed hardware problems by adding and replacing various accessories like hard drives and configuring add on cards such as sound card, modem, NIC etc.
- Perform PC troubleshooting, hardware and software upgrades
- Installed new Dell desktop systems and network printer, setup network and user protocols, migrated users to new systems, and ensured connectivity with [company name] employees LAN.
- Maintained and repaired laptop systems and ensured timely installation of latest software revisions and equipment upgrades such as IP Pass, VPN Connectivity and custom software.
Candidate Info
years in workforce
years at this job
Computer Science
Information Systems
Computer Science
System Support Analyst
Standardized and maintained PC Images (using Norton Ghost) for all desktop and laptop models.
- Provided technical support for computer related problems, via email, telephone, and hands on support.
- Provided printer configuration, troubleshooting, repair support Troubleshooting, repair Windows XP Pro and 2003 Server connectivity issues as well as Microsoft Office XP/2003/2007 and other software packages.
- Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software.
Candidate Info
years in workforce
year at this job
Information Security
Certificate
Engineering
System Support Analyst / Incident Management
Monitored enterprise network for potential network outages utilizing HP Business Availability Center
- Facilitated international conference calls
- Communicated to senior officers in regards to wholesale funding outages
- Created preventative action requests to reduce the chance of reoccurring outages
- Documented outage details to assist in problem tracking for metric teams
- Administered maintenance or impairment notifications to wholesale client websites utilizing EMC Documentum
Candidate Info
years in workforce
years at this job
Business Administration
System Support Analyst
Provided Application and Technical Support for internal and external customers of Quest Diagnostics, including hospitals, ambulatory care, sales force and clients, concerning a wide variety of issues. Documented calls in Service Manager call tracking database. Included detailed description of all communications with users, this included all follow-up and documented resolutions.
- Provided application support of Quest Proprietary lab Applications.
- Supported Care 360 (EHR) an Electronic Health Record application used in ambulatory care facilities and hospitals.
- Engaged in root-cause analysis and error-cause removal. Provided day to day support, mentorship and training for all Analysts.
- Acted as liaison between the various support groups within the company to facilitate resolving client and business impacting situations.
- Utilized the Kaizen process to identify areas for process improvement and implemented change as needed.
- Took leadership roles multiple projects to improve policies, processes and procedures of the help desk.
Candidate Info
years in workforce
year at this job
Computer Science
System Support Analyst
Responsible for monitoring and terminating processes on high availability Linux servers (using ksh script)
- Performed jr. system administrator tasks for a cluster of Red Hat servers (NOC)
- Researched and identified Unix system errors (using grep)
- Performed routine system software updates (RPM), repairs and corrected recurring system errors
- Handled second-level support of WAN issues
- Responsible for generating daily reports for key executives concerning site performance and errors
- Performed checks on database server and reported any errors (MySQL)
Candidate Info
years in workforce
year at this job
Computer Systems And Operations
Tv Broadcasting
Sr. System Support Analyst
- Provided support to external company employees via pcAnywhere with hardware and software issues, this included identification, resolution, escalation, referral, and follow-ups
- Handled AdvantEdge calls and made sure they were solved in a timely efficient manner
- Troubleshoot, repaired and maintained all OS's including Win XP/2K/NT,9X
- Monitored servers to make sure they are running at maximum efficiency
- Implemented and administered the use of support tools, especially Quintus Trouble Ticketing software
- Wrote procedures for support processes and document all services and service requests
System Support Analyst Resume Success Stories
