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Quality Assurance Analyst Resume Samples
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Candidate Info
27
years in workforce
1
year at this job
MS
Engineering Management
Systems Science
Quality Assurance Analyst/technical Business Analyst
Member of a pilot team of 14 to test and implement a "real time" medical claims editing software project in an Agile/Scrum environment. The initiative provided physicians with 10 second to 20 minutes insurance claims processing.
- Appointed primary quality assurance analyst, directing a QA team to test, plan, and execute end-to-end pre-deployment regression testing for a pilot client site.
- Wrote production validation test cases for the new software team and performed functional, regression, deployment, and integration testing.
- Converted system requirements into Use Cases and entered information into a Team Foundation Server (TFS).
- Reviewed and transformed business and User Story requirement documentation and created wireframes for stakeholder approval.
- Collaborated with product managers and a development team to identify and resolve issues, coordinate system requirements, and create project timelines.
Candidate Info
5
years in workforce
1
year at this job
BS
Computer Information Science, Emphasis
Quality Assurance Analyst
Quickly assimilated a wide product base and developed detailed test plans for new development and existing functional areas.
- Participated in Agile sprint planning and coordinated individual and team testing throughout to ensure quality deliverables by the end of the sprint.
- Maintained Linux, Unix and Windows servers, setting up environmental variables and databases for testing purposes.
- Wrote, adapted and used both existing and new Perl scripts extensively.
Candidate Info
12
years in workforce
2
years at this job
BS
Computer Science
Software Quality Assurance Analyst (contractor)
Analyzed and reviewed user stories utilizing Rally to establish that technical specifications and functionality are incorporated.
- Collaborated with business analyst, user acceptance testers and offshore QA team utilizing MS Visio in order to create detailed test cases.
- Create and executed test cases utilizing HP Quality Center to verify mobile applications specifications are met by analyzing expected input/output results.
- Organized and requested test data utilizing MS Excel to create specialized accounts (wireless/wireline/u-verse) to validate the features and maximize test functionality.
- Investigated and determined root cause of issues by reporting defects utilizing HP Quality Center, Clearquest and JIRA to maintain defects and check defect status.
- Executed various testing methods such as black box, functional, regression and user acceptance testing to validate requirements are met.
- Trained new testers creating and documenting defects, testing, configuring mobile devices and supported team during testing.
- Validated and analyzed application features in order to establish the required functionality in each mobile device.
- Created, documented and maintained technical/functional manuals to reduce the training time for new testers.
- Attended and participated in design, defect, and deployment meeting to ensure application functions and guidelines are observed.
Candidate Info
18
years in workforce
2
years at this job
C
Certificates Of Completion
BS
Foreign Service
Quality Assurance Analyst
- Responsible for daily audit of multiple accounts for accuracy and turnaround time. Identified and analyzed document problems with program function, output, online screen, or content
- Displayed and achieved service-focused culture with emphasis on delivering on-time, high-quality products and services to internal and external customers.
- Provided support and feedback as needed to production teams ensuring that both internal and external client's needs are met
- Coordinated with management to establish performance metrics and developed training plans to address performance improvement goals
- Used various reports, analyzed and provided trend results to management and staff to monitor performance metrics and enhance performance by improving awareness
- Evaluated relevant documentation and policies to provide written responses to complex case reviews as requested by management
Candidate Info
17
years in workforce
8
months at this job
BS
Computer Science
Quality Assurance Analyst
- Determine the root cause of failure in the application by using MySQL environment and application logs.
- Created defects found in the application and escalate to the appropriate developer.
- Reviewed functional and design specifications to ensure full understanding of individual deliverables.
- Executed and evaluated manual cases and black box testing and report test results.
- Ensured that validated deliverables meet functional and design specifications.
Candidate Info
16
years in workforce
2
years at this job
MS
Computer Science
Hl7 Quality Assurance Analyst
- Supported and performed testing HL7 interface coding for McKesson Paragon EMR application.
- Performed manual testing using Symphonia application to send inbound orders and results to assist with unit and regression testing.
- Utilized TFS to document bugs/defects to track code changes that required QA testing different versions of Paragon application.
- Created and ran test cases/test scripts in ALM.
- Wrote and executed queries in Microsoft SQL 2008 and 2012 to implement various testing scenarios.
Candidate Info
20
years in workforce
8
years at this job
BS
Computer Science
MS
Information Technology
Senior Quality Assurance Analyst
Improved software quality through changes in business processes and implementation of quality assurance standards
- Utilized business cases, system requirements and design specifications documents to plan, develop and execute test strategies
- Installed, configured and tested software applications for compatibility and interactions with 3rd party software and hardware
- Developed and executed manual and automated test cases for web-based and client-server software applications and tracked results via Excel, Testlink and Starteam
- Knowledge of Salesforce and Amdocs CRM systems to increase customer satisfaction and improve customer service
- Utilized SQL and PL/SQL for test setup and data validation on Access, Oracle, SQL Server, and Sybase databases
- Performed testing of application software running in UNIX, Linux, and Windows environments
- Interacted and communicated with business analysts, project managers, developers, internal/external clients and senior management to manage issues throughout the software testing life cycle using Agile and Waterfall methodologies
Candidate Info
5
years in workforce
5
years at this job
BS
Management Information Systems, Decision Sciences And Marketing
Quality Assurance Analyst
- Used understanding of business systems and industry requirements to develop testing approach and execute manual and automated conditions in mainframe and web-based environments using both Agile and Waterfall methodologies
- Communicated test issues and defects to other team members in order to initiate problem solving and ensure proper operation of product
- Provided feedback and recommendations to developers on software usability and functionality
- Reviewed software documentation to ensure technical accuracy, compliance and completeness, and to mitigate risks
- Performed workflow analysis, provided recommendations and implemented quality improvements for test plans and processes
- Responsible for training and communication of guidelines with testing Progressive systems to new hires and tenured employees
- Part of Colorado Springs expansion team that established the first permanent QA presence outside Cleveland area Headquarters
Candidate Info
11
years in workforce
2
years at this job
BA
Bachelor of Arts
Quality Assurance Analyst
- Evaluated and monitored representatives’ insulin pump and continuous glucose monitor (CGM) orders and authorization approvals based upon FDA, PHI, and company's regulations for compliance.
- Generated reports that included major discrepancies and trends to supervisors and management regarding agent evaluations.
- Provided feedback to management in reports and presentations
- Audited files that were denied by the insurance utilizing company's software, EOB's from insurances, notes from the agent, and prescriptions on file.
- Conducted calibration meetings among fellow Quality representatives to ensure consistency in evaluating agents.
- Researched insurance policies and provided new guidelines for agents to follow.
- Assisted in creating SOP for department procedures regarding pump orders and authorizations.
Candidate Info
11
years in workforce
7
months at this job
AS
Associate of Science
BS
Marketing & Management
Quality Assurance Analyst, (contract Employee Through TEK Systems)
- Helped to develop test plans for both System Testing, End to End Business Testing and UAT testing of browser based transportation / logistics software suite (MercuryGate).
- Executed manual test scripts to test the functionality of MercuryGate. Recorded and reported all defects in a timely manner. Retested defects as needed.
- Responsible for oversight of 31 UAT testers across the USA and in Mexico including the development of test scenarios as well as reviewing all failed test cases to determine the appropriate course of action.
- Produced work flow processes using Microsoft Visio.
- Published daily report to keep team members and management up to date on the status of testing efforts, as well as to make them aware of any impediments that might be causing delays in execution of test scripts.
Candidate Info
15
years in workforce
9
years at this job
HS
High School Diploma
Quality Assurance Analyst
- Reviewed, analyzed, and implemented processes to promote customer satisfaction through work order reviews.
- Provided feedback to promote quality improvement.
- Identified training needs and recommended solutions to enhance departmental efficiency.
- Prepared and distributed quality reports.
- Provided direction and assistance to quality team
Candidate Info
8
years in workforce
1
year at this job
AA
Business Administration
BBA
Finance
Quality Assurance Analyst
- Quality reviewed policy information for accuracy in the administrative and work flow systems in order to print and mail the annuity contracts the same day
- Analyzed and researched performance trends to identify training opportunities and process improvements
- Worked on team projects to develop and provide data that would improve quality assurance on cases and the work flow process in the administration systems
- Remained current on changes in product offerings, processes and operational procedures to ensure compliance with federal and state regulations
- Built positive relationships by coaching, mentoring, providing feedback and training new and existing team members while keeping management informed
Candidate Info
10
years in workforce
5
years at this job
Quality Assurance Analyst II, Policy Billing
Mentored and trained new hires / team members on new processes and enhancements.
- Facilitated and participated in test plan reviews, code reviews and design reviews.
- Worked closely during requirements gathering phase with business and development departments to adequately define testing scope for projects.
- Researched and reviewed design documents to write a precise test approach.
- Lead tester in PayPal project.
- Ability to complete multiple projects in time for releases /elevates.
- Experience with Software Development Methodology including System, Regression, Positive, Negative, Boundary, Elevate, and Post-elevate.
Candidate Info
14
years in workforce
1
year at this job
HS
High School Diploma
Real Estate
Quality Assurance Analyst
Perform quality assurance call and process reviews for all Customer Contact and Processing Departments
- Analyze findings from process reviews and develop reports to highlight trends/opportunities for improvement
- Work with business units and management to develop project plans to address opportunities identified through process reviews
- Lead a minimum of 4 calibration sessions every month and publish findings from the calibration session to QA team and management
- Accurately review a minimum of 400 audits and ensure a minimum efficiency of 98%
- Train new hires on all Quality metrics and guidelines
- Develop and plan required analytic projects in response to business units
- Work with business units and application developers to identify data relevant for analysis
Candidate Info
11
years in workforce
1
year at this job
Economics
Quality Assurance Analyst
- Evaluating processes to ensure business standards are being followed.
- Providing guidance to lenders and other staff in reference to documentation and underwriting requirements.
- Ensures corrective action on exceptions and problems identified, required data is input and proper procedures are being followed.
- Ensures identified risks and/or problems are clearly documented and communicated to the appropriate parties for timely resolution.
- Performs ongoing reviews and generates reports summarizing results.
- Identifies risks and problem areas while recommending standards, policies, and procedures to correct deficiencies and to improve performance.
Candidate Info
5
years in workforce
6
months at this job
Quality Assurance Analyst
Providing guidance to lenders and other staff regarding documentation and underwriting requirements
- Ensure identified risks and/or problems are clearly documented and interact with appropriate parties for timely resolution
- Identify risks and problem areas and recommends standards, policies, and procedures to correct defincies and improve performance
- Ensure corrective action on exceptions and problems identified, required data is input and proper procedures are followed
- Design and conduct training programs
- Evaluating processes to ensure business standards are followed
Candidate Info
8
years in workforce
2
years at this job
BA
Philosophy
Quality Assurance Analyst
Demonstrate to be analytical, interpersonal, written and oral communication skills, including active listening skills.
- Perform audit fieldwork which includes visual examination of records, preparation, and organization showing results of audit examinations.
- Gather, interpret, compile, and analyze data pertinent to the results of an audit examination.
- Ensure all assigned attorney vendor audits are completed within the required timeframe and aligns with the expectations and delivery dates of the Client Service Consultant liaison.
- Meet with Client Services Consultant and Quality Assurance management to discuss audit request, frequency, priority, and supporting documentation.
- Audit attorney vendor files in regards to foreclosure process, claim, fee and cost, eviction, and bankruptcy files to ensure they are in compliance.
Candidate Info
2
years in workforce
2
years at this job
BS
Operations And Information Systems Management
Quality Assurance Analyst
Use and translate legal and procedural documents to develop testing specifications for the TBA system, Internet, Interactive Voice Response system, and Personalized Communication statements.
- Create, document, and execute test plans that include creating test cases, running system tests, creating defect issues, tracking resolutions, and documenting all final outcomes.
- Collaborate with members from the Technology team, third party vendors, and client contacts in order to come up with feasible solutions that fully represent client requirements and the scope of the project.
- Responsible for training and coaching the new QAA on my team.
- Taught various training classes for new associates on TBA functionality.
- Write SQL queries to meet specifications and provide the information in a report for management and the client.
Candidate Info
19
years in workforce
6
months at this job
BA
Computer Studies
Quality Assurance Analyst (held A Top Secret Clearance)
- Performed functional, integration, system, and regression testing for the Consolidated Database Architecture Project of a US defense agency.
- Was complemented by colleagues for attention to detail and recommendations for improving systems.
- Within an Agile/Scrum environment tested the NIPR and SIPR sides of a web application, which involved customer connection registration requests.
- Ensured that requirement change requests and bug fixes were executed properly.
- Wrote, maintained, and executed test cases and monthly quality assurance metrics.
- Identified issues and logged them into the JIRA bug tracking system.
- Retested issues found during production and reported all problems.
Candidate Info
20
years in workforce
4
years at this job
AS
Associate of Science
BS
Business Management
Quality Assurance Analyst
Perform testing of software applications to ensure quality prior to release. This includes testing across multiple operating systems and documenting all functionality and cosmetic problems, inconsistencies, and suggestions for improvement.
- Provide support to other departments, including answering general functionality questions and researching issues to determine if they are functionality problems.
- Test scanning and doc-flow systems that use a MSSQL Server 2005 database.
- Test conversion program that converts from the Macess M2.0 system using a Pervasive database to the new EXP MACESS system using a MSSQL Server database.
- Maintain testing environments by installing current builds of client/server system and keeping several previous versions of the system running on other servers
- Maintain multiple copies of the testing database for testing prior versions. Databases are stored on SQL Server 2000 & 2005. Backup, restore and create new databases as needed.
Candidate Info
15
years in workforce
6
years at this job
BS
Marketing
BS
Management Information Systems / Computer Science
Quality Assurance Analyst
- Developed and coordinated test cases for a customized Ameriprise Financial Adviser Workstation application.
- Lead the software quality assurance function and performed final sign-off as condition for production system release.
- Provided post‐implementation support for all deliverable projects.
- Developed relationships with internal operating groups and external customers, serving as client's primary contact.
- Managed test environment for integration testing activities.
- Managed monthly client servers security patch deployment .
- Effectively worked with Support, Developers, Project Managers, and Product Managers to meet deliverable deadlines for various custom client projects.
Candidate Info
7
years in workforce
1
year at this job
BS
Marketing
Quality Assurance Analyst
- Lead and create quality assurance surveys distributed to over 9,000 clients nationwide.
- Improved client response ratings department wide from 24% to over 80%.
- Communicate with non-responsive survey recipients discussing client feedback needed for company market research.
- Distribute weekly market research reports to Senior Management based on survey results.
- Strategize potential solutions to help increase client retention based on negative feedback received with Senior Management.
- Chosen by Senior Management to help develop a business case involving the expansion of gathering indirect/direct feedback on a National company-wide level.
Candidate Info
11
years in workforce
4
years at this job
Quality Assurance Analyst
Monitor and evaluate recorded calls for the New Orders and Payment Analysis departments
- Conduct monthly and weekly calibration meetings with department supervisors to evaluate calls and discuss department procedures and standards
- Complete a monthly audit of completed work items for all Payment Analysis representatives.
- Create and revise department guidelines for quality assurance standards with the most up to date procedures.
- Revision and editing of a monthly output report for upper management and supervisors.
- Revision and editing for training materials and procedures.
- Traveled to Phoenix, AZ to facilitate in training new employees for the opening of a new office.
Candidate Info
18
years in workforce
2
years at this job
AS
Business Administration / Computer Science
BBA
Business Computer Information Systems
Quality Assurance Analyst
- Performed quality assurance audits on interactions for Technical Support and Customer Care representatives
- Performed new hire training presentations and cross-training sessions with existing employees
- Prepared, maintained and reviewed reference documentation for technical support representatives
- Performed monthly coaching sessions with team leads and associates in order to deliver feedback on performance to ensure a high level of quality
- Facilitated meetings and conference calls as well as manager calibration sessions when necessary
- Performed monthly summary reporting for associates that is provided to team leads for employee development
- Attended manager and team lead meetings on behalf of the department when requested
Candidate Info
8
years in workforce
5
years at this job
BS
Public Affairs (major- Criminal Justice, Minor- Psychology)
Quality Assurance Analyst
- Audited all stages of variable annuity contract set ups (manual and system built)
- Audited variable annuity payments (individual and group)
- Researched, analyzed, and implemented process and system improvements
Candidate Info
23
years in workforce
2
years at this job
BS
Business Management & Organization
Quality Assurance Analyst
- Downloaded and analyzed temperature/humidity data loggers for incoming pharmaceuticals / medical devices.
- Investigated incoming shipment discrepancies with clients.
- Executed quarantine release of client shipments.
- Designed end-of-day process reducing time-to-reconcile by 50% and increasing accuracy.
- Audited warehouse employees to SOPs and reported findings for CAPAs.
- Audited facility to SOP and reported findings for CAPAs
- Trained employees on SOPs as needed.
- Executed recall notifications to client customers to support Regulatory dept.
- Inspect products in warehouse to support Regulatory investigations.
Candidate Info
22
years in workforce
2
years at this job
HS
High School Diploma
Quality Assurance Analyst
- Performed testing of Personal Lines Homeowners and Dwelling Fire lines of business on applicable systems, including mainframe personal lines Main Street Station.
- Used controlled processes to ensure all test phases are executed for each software release and that test execution plans have entries for each test required.
- Manage and track defects, discovery through resolution
- Utilize metrics as part of a continuous process improvement plan and continuously seek better methods and processes to help ensure the delivery of a quality product, utilizing industry best practices to create test strategies for all products under test.
- Translate manual tests to automated tests to continuously build the suite of repeatable regression tests for increased use of automation to allow us to execute more testing a shorter period of time.
- Monthly maintenance of homeowner and auto lines of business
Candidate Info
14
years in workforce
7
years at this job
BS
Communications
MA
Education
Business Systems and Quality Assurance Analyst – Office of Information Technology
- Conducts testing and analysis of data on enterprise applications.
- Develops, updates, and maintains final user acceptance testing standards/procedures including manual, automated, and regression testing.
- Works closely with customer services to develop coherent release notes, create test scripts, job aides, instructions, etc.
- Oversees contracted IT consultant’s work and services.
- Provides client developer teams with detailed reports on quality metrics, identified bugs/flaws and recommended fixes.
Candidate Info
12
years in workforce
11
months at this job
HS
High School Diploma
Philosophy And Psychology
Quality Assurance Analyst
- Worked in an Agile Scrum environment.
- Developed test plans, scenarios and cases based on user story requirements made by the business.
- Primary work focused on e-commerce and functionality of web sites, including testing new
- Assisted in and scheduled integration and regression testing for site-wide releases.
- Worked closely with developers, business analysts, creative teams and product owners.
- Tested on multiple device platforms such as desktop, mobile devices including iPhone, An- droid and Windows phone, as well as Samsung tablets and iPads.
- Participated in daily stand-up meetings, retro meetings, monthly e-commerce meetings and bi-weekly QA staff meetings.
Candidate Info
6
years in workforce
5
years at this job
HS
High School Diploma
BA
Liberal Arts
Quality Assurance Analyst
- Listened to call center representatives' recorded conversations which are subject to quality assurance policies and screening.
- Made progress reports on monitored agents.
- Gave recommendations and commendations on agents who give superb customer service.
- Made weekly and monthly reports for deadlines.
- Worked hand-in-hand with team leaders to improve team's performance.
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