Phone Banker Ii/banker Coach
Position Summary: Coach and mentor newly hired phone bankers throughout the onboarding process in order to bring their performance up to set standards. Serve as floor support during leadership absence. Identifying and recommending areas of opportunity to increase production and performance level. Handling escalated and unresolved calls at a high volume pace. Responsible for maintaining high individual performance in sales, customer service and productivity in addition to coaching duties. Build relationships with partners, leaders, peers and new hires through effective communication as a part of the coaching queue.
- Promoted in less than 6 months to a banker coach.
- Serve as Productivity Champion for Coaching Queue.
- Completed coaching basics course designed to train effective coaching techniques.
- Proficient in various systems including CIV, Hogan, NICE, STS Tracker, ESP and Microsoft Office.