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Bank Operations Manager Resume Samples
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6-10 years of experience
Responsible for daily operations of a group providing services to 65 client institutions and a $9.5 M P&L and budget. Led a team of professionals responsible for accurate and timely delivery of products, quality assurance, product development, and client satisfaction. Tasked with improving service and reducing expenses. Other responsibilities include audit, business resumption planning, evaluating emerging technologies, contract review and negotiations, human resources, salary administration, employee development and recognition programs, and defining the strategic direction of the business unit.
- Significantly reduced group budget by over $852K, or 8.9%, in 2009. Forecasted goal was $9.5M and actual costs totaled $8.7M
- Achieved expense reductions of $600K annually through the successful renegotiation of a service
- Successfully converted 100% of First Express Retail Lockbox to x9.37, thus eliminating the need for paper capture
- Consolidated multiple operations sites in one central location for increased efficiency and quality
- Sourced, cultivated, and created key business relationships with internal business partners thru
- Reengineered workflow, critical task and operating procedures for risk assessments and quality
0-5 years of experience
Managed the extraction of 10,000 consumer payments and same-day processing for 90 corporate customers.
- Verified daily deposits to client's business accounts in excess $2 million.
- Ensured timely delivery of customized reports and transmissions to business clients.
- Oversaw the daily functions of three shifts by leading group leaders and workflow coordinators to guide their personnel to meet production standards of 2,800 items per day and quality ratio of 99.90% or better.
- Assisted with the implementation of an Image software system. Conducted user and quality testing.
- Performed Disaster Recovery testing, ensured equipment and software worked properly at recover site.
0-5 years of experience
Responsible for gateway operations in JFK pertaining to the pick-up and delivery operation of documents for financial institutions in NYC, NJ and Philadelphia.
- Reduced seven FTEs through improving sort processes and route restructuring in Manhattan for an annualized savings of $240k.
- Traveled to hubs in Brussels, London and Frankfurt to improve routing and sorting of shipments destined for the United States.
- Improved service levels from 88% to 98% within two years.
- Recognized as Manager of the Year for the Northeast Region in 1986.
6-10 years of experience
Supervised staff of twenty one bank personnel
- Provided training for new and existing bank personnel
- Provided details for overdrafts, maintained cash limits for branch and monitored security equipment, and completed monthly branch audits.
- Responsible for improvement of error rate from 12% to less than 1%
- Advised upper management of employee development, performance and recruitment
- Treasurer/Bookkeeper (January 2002 - Present)
6-10 years of experience
Selected to lead the PNC Exceptions Backlog Project Team. Promoted year to year Eastern Region Research & Adjustments/Customer Service Manager, Regional Manager of Incoming/Outgoing Returns and Statement Rendering/Check Files. Led staff of 150 with budgetary accountability, $3M.
- Successfully managed and centralized PNC Incoming Returns. Participated in project to select image processing vendor for system, unit testing and implementation that resulted in improved processes and customer service. Saved $160K net. Developed Check safekeeping procedures to manage paper risk/compliance.
- Exceptionally managed functional Regional Adjustments and implemented process improvements, realized during Backlog initiative. Reduced outstanding exceptions by 50% over 1 year via key performance indicators, management aging reports, scorecards, training and quality manuals and programs. Revised customer service workflow that produced same day customer crediting.
- Served as SME in developing a vendor system, Adjustment Express (AE). Led to leading industry image base workflow adjustment system. Effectively implemented AE to manage and control exposure due to outstanding exceptions. Significantly reduced (20%) staff from 40-32 by managing teams investigative actions and progressive case reviews, which increased productivity and closed customer exceptions.
- Assigned to manage PNC Backlog project initiative, successfully collecting $100M in Aged Adjustment Bank Exceptions. Coordinated with Legal, Treasury, and Customer Fulfillment to manage high profile customer resolution and satisfaction. Ensured compliance with operational practices.
0-5 years of experience
Provided daily service made recommendations to existing clients on investment, deposit accounts, and Home Loan Refinance Options
- Met and discussed with upper management on how the Bank could increase Business deposit accounts
- Gather and analyzed client information to determine the best rate of return on investment & other deposit accounts
- Resolved escalated customer's issues by communicating and working closely with internal business partners
- Named & Recognized with the Texas/ New Mexico Top Producer award - 2 years consecutive
0-5 years of experience
Provided daily service made recommendations to existing clients on investment, deposit accounts, and Home Loan Refinance Options
- Met and discussed with upper management on how the Bank could increase Business deposit accounts
- Gather and analyzed client information to determine the best rate of return on investment & other deposit accounts
- Resolved escalated customer's issues by communicating and working closely with internal business partners
- Named & Recognized with the Texas/ New Mexico Top Producer award - 2 years consecutive
0-5 years of experience
Successfully handled and approved daily branch reports.
- Supervised four tellers, scheduled work hours, resolved conflicts, and determined salaries, achieved significant improvement in their productivity.
- Was instrumental in completing monthly branch audits.
- Inspected branch office installations and facilities to ensure that company service and operating standards were followed.
- Successfully handled applying and removing fees on client accounts.
0-5 years of experience
Supervised loan 4 loan servicing representatives, bank operations supervisor, head teller, and 6 tellers in their daily operations.
- Completed monthly reports for Board of Directors.
- Monitored Federal and State banking regulations.
- Interviewed and hired new employees; trained new and existing employees.
0-5 years of experience
- Directly supervised and coordinated the activities of the team consisting of over 24 employees
- Responsible for hiring, training, promotions, transfers, and terminations
- Analyzed employee work history and submitted performance appraisals
- Used training, counseling, and motivational techniques to improve group production
0-5 years of experience
Maintained personal and corporate accounts.
- Researched accounts for the auditing department for discrepancies.
- Used applicable information systems, imaging systems, microfiche records, microfilm records, computer printouts, and logs to locate documents and files.
- Experienced with monitoring imaging processes through UNIX platform.
- Participated in the development and maintenance of quality control procedures by recommending guidelines for handling documents as they move through the banking system.
- Maintained strong relationships with technical support for problem solving and solutions.
- Managed staff in imaging as well as microfilms.
- Evaluated employee's for performance reviews.
0-5 years of experience
Steer and directs cord blood operations that generate $14M in annual revenue.
- Established operational policies and implement process improvements ensure superior quality and outstanding output of cord blood products.
- Project Manager: Moved operations from [company name] Arcadia CA to [company name] Covina CA
- Directly manage two supervisors overseeing 12 laboratory technicians and two CLS technicians.
- Received a grade of outstanding for 2009 FACT audit / HRSA / NMDP audits.
0-5 years of experience
Manage daily operations with the objective of driving growth, increasing profit and managing risk
- Lead and keep motivated the operations team
- Ensure all daily operations are within the regulatory requisites and best practices of the industry
- Constantly searching for ways to improve o make processes more efficient, better results or less costly
- Collaborate implementing new technology systems that include, CRM, Treasury, Core banking, Compliance and SWIFT transfer platform
- Make sure all auditors' recommendations are implemented in a timely manner
- Daily management and monitoring of the bank treasury and the investments portfolio.
- Verify and approve all funds transfers and operational accounting entries
- Developed and maintained good working relationships with direct impacted departments such as: sales, accounting and compliance
- Prepare statistical and ad hoc reports
0-5 years of experience
Acted as primary contact/ liaison between Sr. Level Management, internal, and external partners while managing all operational tasks and implementing end to end process resolution.
- Oversaw all operational activities including implementing and planning scope audits, documenting findings, coaching individuals towards immediate and sustained operational improvement, and reconciliation of information across organization through collaborating with multiple departments including risk, compliance, business continuity, operations, and cooperate workplace.
- Prepared and analyzed business performance, forecast, and dashboard reports to monitor SLA compliance and timely adherence to all deadlines.
- Forecasted and track monthly budget including cost estimates, financial invoicing, AR management, and resourcing.Drove process efficiencies and created internal controls including risk matrixes and corrective action plans .
- Identified and mitigated risk to financial institution.
0-5 years of experience
Responsible for Document Management and Disputes Support Operations. Transformed department to "exceeding" all Service Level Metrics while maintaining excellent quality control.
- Created new standards for all metrics.
- Created Procedures and Policies for all functions.
- Hired additional staff within budget allotment.
0-5 years of experience
- Managed the processing of 10 million+ ACH items annually. Processed over $15 billion annually of Household Taxmasters
- Administer ACH policies, procedures and programs to ensure compliance to federal ACH regulations.
- Responsible for department budget of $1,000,000.
0-5 years of experience
Managed a team of 12 employees including the retail and loan department.
- Liaison between Cascade Bank and [company name] Bank during the acquisition of [company name] Bank.
- I helped transition the bank and its employees over to Cascade Bank prior to the core conversion.
- Facilitated Training on Core system (Horizon) for entire bank.
6-10 years of experience
Accounts Representative
- Switchboard operator
- Teller
- Safe deposit box clerk
- Data entry
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