Warranty Manager Resume Samples - Page 2

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Warranty Managers work in a variety of industries and handle product warranties. Usual duties seen on a Warranty Manager resume sample are identifying technical problems, analyzing warranty claims, issuing reports, handling customer complaints, collaborating with service centers, taking phone calls from customers, and reporting to senior management. A well-written resume for Warranty Manager mentions qualifications such as technical skills, customer focus, teamwork, mechanical aptitudes, deadline orientation, and time management. Successful candidates hold a degree in an engineering field and are also trained in customer service and computers.

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11

Warranty Manager/assistant Service Manager

Entrusted with the most complex customer service issues as a result of a strong ability to promptly resolve concerns and satisfy customers. Managed warranty administration of all truck and engine vendors. Trained and directed service technicians in proper procedures to ensure departmental profits and customer satisfaction.

  • Consistently achieved warranty claim gross profit percentages in mid-60%
  • Directed storage and movement of retained warranty parts during dealership relocation
  • Addressed customer issues in a fair, prompt and responsible manner
Candidate Info
6
years in
workforce
5
years
at this job
BA
Bachelor of Arts
Project Management
12

Government/foreign Military Sales (fms) Warranty Manager

Managed overhaul and repairs for Latin America/Asian regions for both Army/Navy FMS customers.

  • Coordinated with operations manager the scheduling of customer repairs.
  • Negotiated with local defense contract management team the acceptance of repaired items.
  • Facilitated several process improvement efforts that yielded 5% lead-time improvement.
  • Reported monthly status to senior management program.
  • Implemented customer modifications to reclaim lost money for the company, improve customer support and increase revenue.
  • Negotiated improving schedules versus termination for convenience.
  • Negotiated contract closeout effort.
Candidate Info
27
years in
workforce
3
years
at this job
BS
Business Administration
13

Warranty Manager

Reviewed, adjusted, and approved warranty claims for labor and parts consistent with warranty guidelines set forth by manufactures represented.

  • Gathered pertinent data including sublet and technician information in order to submit claim in timely fashion.
  • Negotiated with manufacturers for authorization of warranty repairs exceeding flat-rate or maximum levels.
  • Communicated with manufacturer's technical personnel to solve problems associated with products and related remedies to appropriate channels.
  • Collected warranty credits and applied to appropriated general ledger accounts.
Candidate Info
24
years in
workforce
1
year
at this job
BBA
Management
14

Service/warranty Manager and Safety Director

Managed our safety program and was a first responder when injuries occurred, completed monthly safety inspections of the facility, handled bi-annual and annual OSHA inspections including fire systems, regulated and maintained employee protective equipment, handled all workers compensation claims

  • Was responsible for project warranty for all aspects of the construction phase. Managed four warranty service crews handling logistics, expense reports and time sheet accuracy
  • Managed projects through to completion including tracking of any and all files pertaining to the project and compiling a ship loose list of all materials needed at the job site to complete the project
  • Facilitated all in-house and special project foundation sets
  • Was liaison between employees, IT and Engineering regarding computer issues and followed up to ensure quick resolution
  • Assisted with marketing and processing new service offerings
  • Provided customer service to homeowners and builders
Candidate Info
12
years in
workforce
3
years
at this job
Education
15

Warranty Manager

Championed warranty cost recovery plan yielding savings in all aircraft platforms to operate within budget

  • Lead process improvement from design to completion of the action plans across 4 sites and 3 business units
  • Drove warranty cost reduction through continuous monitoring of key performance indicators
  • Communicated risks and opportunities related to warranty cost reduction versus customer satisfaction
  • Recommended and implemented process improvement regionally and worldwide leading to higher service level
  • Standardized and harmonized processes across US sites
  • Shared and applied best practices across sites (domestic and international)
  • Enhanced warranty cost control processes and generated additional savings from Partners
  • Developed process and tool enhancing visibility of actual warranty spending versus budget and forecast
Candidate Info
14
years in
workforce
2
years
at this job
BA
Communication
MA
Management Controls
MBA
Finance & Strategic Management
16

Superintendents, 2 Assistant Superintendents and 1 Warranty Manager

  • Between 2005 to 2006, closed on over 300 homes in 4 subdivisions
  • Created a warranty department and developed warranty web page.
  • Handled all city and county plan approvals.
  • Supervised and managed 5 Superintendents, 2 Assistant Superintendents and 1 Warranty Manager.
Candidate Info
6
years in
workforce
1
year
at this job
Architectural Engineering
17

Warranty Manager- Quality

Successfully managed warranty claims that resulted in warranty spend being reduced by over $500,000 by upholding the policies and procedures for warrantable items per unit

  • Reduced warranty spend by over 50% and cost per unit by over 38% at the same time increasing the supplier recovery by 53%
  • Improved customer responsiveness rate by 22 days for complete warranty processing.
  • Assisted in creating and designing a warranty manual to be delivered to all customers
  • Improved steel consumption reporting for inventory purposes
  • Registered all vehicle warranty registrations and serialized information for tracking purposes
  • Accurately process customer orders for Aftermarket parts sales
  • Facilitate service questions and repairs by working with the service team
  • Supervised and assisted in the productivity of the warehouse shipping department
  • Packaged and shipped product same day per customer request
Candidate Info
11
years in
workforce
4
years
at this job
BS
Management
MBA
Master of Business Administration
18

Warranty Manager

Responsible for timely processing of all warranty related repair orders, including proper accounting, customer billing, and retention of proper documentation to support factory audits.

  • Responsible for determining cause of part and/or engine failure and insuring the all related failure materials are returned to the factory for inspection.
  • Established and maintained warranty related budgets.
  • Implemented computer program, assisting factory in troubleshooting initial startup issues.
  • Develop and present in-house and dealer training of mechanics and service staff to insure proper documentation to support product/engine failures.
Candidate Info
6
years in
workforce
6
years
at this job
19

Purchasing and Warranty Manager

  • Efficiently organized products with each job function to implement the structure of the warehouse.
  • Administered customer warranty claims and managed part replacement.
  • Conducted extensive vendor and product research to generate savings and develop the purchasing database.
  • Analyzed market and delivery systems and coordinated inventory control to assess present and future material availability.
  • Played a pivotal role in answering service calls and scheduling appointments.
Candidate Info
10
years in
workforce
3
years
at this job
Real Estate Financial Management
20

Warranty Manager

I am responsible for each custom home beginning with the final build stage through a thirteen month warranty period. I manage all customer care through personal interaction with each home owner. I also manage and assign work to our subcontractors and our warranty team. I evaluate, analyze and execute all work needed to resolve customer requests.

  • Directly supervise and oversee the Warranty Team and Sub-Contractors, providing feedback regarding their performance.
  • Monitors final construction stage and provides feedback to the home owner.
  • Provides solutions to customer requests.
  • Evaluates required service and schedules appropriate Associate or Sub-Contractor for a timely response.
  • Interacts with CEO and CFO to monitor and discuss job costs analysis.
Candidate Info
18
years in
workforce
3
years
at this job
Business Management

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