Technology Support Specialist Resume Samples

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Technology Support Specialists offer assistance related to technical, hardware, and software problems. Typical work activities listed on a Technology Support Specialist resume sample are helping end users, answering to questions, maintaining inquiry records, diagnosing technical difficulties, and finding ways to improve performance. The ideal candidate for this job should mention in his or her resume skills such as problem solving, technical abilities, computer proficiency, attention to details, and teamwork. Most eligible candidates hold a Bachelor's Degree in information technology or computer science.

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1

Technology Support Specialist

Customer service and technical support for all print-on-demand website customers.

  • Ensured accuracy and timely delivery of all print and fulfillment orders.
  • Provided back-end and customer-facing maintenance of all print-on-demand sites as needed.
  • Assisted in-house sales staff with preparation and presentation of sales pitches for new print-on- demand websites.
Candidate Info
5
years in
workforce
2
years
at this job
BS
Graphic Communication
2

Technology Support Specialist

  • Part-time position providing technology support to 450 real estate agents across 11 offices
  • Provides professional one-to-one consultancy to end users to support their utilization of computer hardware, applications and mobile technology
  • Support includes set up and maintenance of equipment, troubleshooting computer problems, virus/check and removal, and management of personal websites and databases, training on company platforms and websites such as DotLoop
  • Successfully assisted in implementation of new company website that required migration of 450 profiles, debugging, and training of agents
  • Work is performed with little supervision and requires initiative and judgement as well as an appropriate sense of urgency and personal responsibility
Candidate Info
8
years in
workforce
3
years
at this job
BS
Physics
MA
Mechanical Engineering
3

Technology Support Specialist

Responsible for assisting students to become competent in the use of laptop and desktop computers including, but not limited to: operating systems, storage devices, removable media, networks, cloud services and general application software. Support interns. as they engage in the job search by offering post-curriculum mini-classes and computer lab support as students search for employment using the internet and e-mail applications. The TSS will also provide building-wide technical support. Maintain computer lab and systems integration ensuring all systems are updated with appropriate system and application software and are virus free.

  • Developed and facilitated curriculum for beginning and advanced computer users.
  • Offer hands-on student mentoring in the resource center.
  • Developed unique computer skills assessment test indicating areas needing work.
  • Create and maintain student laptop, email, and online accounts.
  • Provide network and Tech support for [company name] Works and [company name] Furniture Bank staff.
  • Developed cloud based file storage system for working with clients files
  • Serving as a member of the [company name] Works leadership team and After-care team.
Candidate Info
30
years in
workforce
6
years
at this job
4

Technology Support Specialist

  • Adding/removing new computers and users to domain, administering new user and accounts on Windows Server2012.
  • Imaging computers using Clonezilla and migrating user from desktops to laptops.
  • Setting up AV equipment (projectors, TV units, Microphones etc) for conferencing.
  • Supporting MS Office 365 for desktop users.
  • Repairing Outlook email issues.
Candidate Info
13
years in
workforce
4
months
at this job
AS
Computer Networking
5

Information Technology Support Specialist

  • Keeping company costs minimal by assessing IT issues and solutions.
  • Project Management.
  • Develop processes of mobile devices.
  • Deployment of mobile devices.
  • Cut telecommunication costs by over 15% by assessing and streamlining mobile management.
  • Manage a national Verizon account with 1500+ lines.
  • Mobile support for all end users.
Candidate Info
7
years in
workforce
4
years
at this job
HS
High School Diploma
BA
Liberal Studies
6

IS Technology Support Specialist

  • First and second level support for end-users via phone and email.
  • Remote installation and troubleshooting for a multitude of applications. Citrix and Active Directory experience.
  • Documentation for processes improvements. LANDesk ticketing system was used for documentation and ticket escalation.
  • Customer Service
Candidate Info
5
years in
workforce
11
months
at this job
BA
Information Technology And Network Administration
7

Technology Support Specialist

  • Troubleshooting and teaching clients to use the SABO ([company name] Box Office) software by providing immediate guidance to clients over the phone as well as giving detailed step-by-step instructions via email
  • Systematically testing software on macOS, Windows and iOS to confirm or deny the existence of a bug and informing the software development team by using Jira to detail steps to reproduce the issue
  • Composing enhancement requests on behalf of clients to give feedback to the team for software improvements
  • Writing knowledge base articles and bi-weekly release notes to provide clients with thorough guides of new features and to provide succinct updates of changes made, respectively
  • Creating timely detailed records of interactions with clients in NetSuite to clearly document steps taken which serve as a record for colleagues and reminders for clients of what we discussed
Candidate Info
4
years in
workforce
2
years
at this job
BA
Fine Art
8

Information Technology Support Specialist

  • PBX System –NEC SV9500 PRO
  • Active Directory Creating/Updating/Termination of Access
  • Slot Database System
  • AS-400/CMS(Customer Management System)
  • Evaluates expansions or enhancements by studying work load and capacity of computer system
  • Maintains client confidence and protects operations
  • Maintains professional and technical knowledge by attending educational workshops
  • Evaluates vendor-supplied software by studying user objectives
  • Maintains/Services Servers and creates backups for recovery or rapid deployment
  • Refurbishing Data-tract card creators and Universal Power Supply systems
Candidate Info
2
years in
workforce
7
months
at this job
AS
Arts
BA
Management Infomation Systems
9

Technology Support Specialist

  • Financial Aid Specialist
  • Account Technician
  • Computer Instructor
Candidate Info
14
years in
workforce
14
years
at this job
BA
Social Science
10

Technology Support Specialist II

  • Respond to support requests; act as a first level problem identification and resolution resource regarding operating systems, system equipment, software, and other classroom technologies, including answering questions, providing advice, troubleshooting and following-up with customers in solving their network system equipment problems; maintain service records, including action plans for problem resolution.
  • Install, re-install and upgrade operating systems, software applications and computer equipment, including peripherals; refer customer problems, as needed; determine appropriate resource for resolution.
  • Provide technical support and training to staff, students and other network users; serve as a technical advisor to assigned system users.
  • Provide on-site technical support to a variety of sites, requiring the ability to drive to locations in an assigned geographical cluster
  • System Center Configuration Manager (SCCM), Active Directory, Group Policy Management
Candidate Info
6
years in
workforce
1
year
at this job
BS
Technical Communication

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