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Additional Information Technology Resume Samples
Technology Support Specialist Resume Samples
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0-5 years of experience
Customer service and technical support for all print-on-demand website customers.
- Ensured accuracy and timely delivery of all print and fulfillment orders.
- Provided back-end and customer-facing maintenance of all print-on-demand sites as needed.
- Assisted in-house sales staff with preparation and presentation of sales pitches for new print-on- demand websites.
0-5 years of experience
- Part-time position providing technology support to 450 real estate agents across 11 offices
- Provides professional one-to-one consultancy to end users to support their utilization of computer hardware, applications and mobile technology
- Support includes set up and maintenance of equipment, troubleshooting computer problems, virus/check and removal, and management of personal websites and databases, training on company platforms and websites such as DotLoop
- Successfully assisted in implementation of new company website that required migration of 450 profiles, debugging, and training of agents
- Work is performed with little supervision and requires initiative and judgement as well as an appropriate sense of urgency and personal responsibility
6-10 years of experience
Responsible for assisting students to become competent in the use of laptop and desktop computers including, but not limited to: operating systems, storage devices, removable media, networks, cloud services and general application software. Support interns. as they engage in the job search by offering post-curriculum mini-classes and computer lab support as students search for employment using the internet and e-mail applications. The TSS will also provide building-wide technical support. Maintain computer lab and systems integration ensuring all systems are updated with appropriate system and application software and are virus free.
- Developed and facilitated curriculum for beginning and advanced computer users.
- Offer hands-on student mentoring in the resource center.
- Developed unique computer skills assessment test indicating areas needing work.
- Create and maintain student laptop, email, and online accounts.
- Provide network and Tech support for [company name] Works and [company name] Furniture Bank staff.
- Developed cloud based file storage system for working with clients files
- Serving as a member of the [company name] Works leadership team and After-care team.
0-5 years of experience
- Adding/removing new computers and users to domain, administering new user and accounts on Windows Server2012.
- Imaging computers using Clonezilla and migrating user from desktops to laptops.
- Setting up AV equipment (projectors, TV units, Microphones etc) for conferencing.
- Supporting MS Office 365 for desktop users.
- Repairing Outlook email issues.
0-5 years of experience
- Keeping company costs minimal by assessing IT issues and solutions.
- Project Management.
- Develop processes of mobile devices.
- Deployment of mobile devices.
- Cut telecommunication costs by over 15% by assessing and streamlining mobile management.
- Manage a national Verizon account with 1500+ lines.
- Mobile support for all end users.
0-5 years of experience
- First and second level support for end-users via phone and email.
- Remote installation and troubleshooting for a multitude of applications. Citrix and Active Directory experience.
- Documentation for processes improvements. LANDesk ticketing system was used for documentation and ticket escalation.
- Customer Service
0-5 years of experience
- Troubleshooting and teaching clients to use the SABO ([company name] Box Office) software by providing immediate guidance to clients over the phone as well as giving detailed step-by-step instructions via email
- Systematically testing software on macOS, Windows and iOS to confirm or deny the existence of a bug and informing the software development team by using Jira to detail steps to reproduce the issue
- Composing enhancement requests on behalf of clients to give feedback to the team for software improvements
- Writing knowledge base articles and bi-weekly release notes to provide clients with thorough guides of new features and to provide succinct updates of changes made, respectively
- Creating timely detailed records of interactions with clients in NetSuite to clearly document steps taken which serve as a record for colleagues and reminders for clients of what we discussed
0-5 years of experience
- PBX System –NEC SV9500 PRO
- Active Directory Creating/Updating/Termination of Access
- Slot Database System
- AS-400/CMS(Customer Management System)
- Evaluates expansions or enhancements by studying work load and capacity of computer system
- Maintains client confidence and protects operations
- Maintains professional and technical knowledge by attending educational workshops
- Evaluates vendor-supplied software by studying user objectives
- Maintains/Services Servers and creates backups for recovery or rapid deployment
- Refurbishing Data-tract card creators and Universal Power Supply systems
10+ years of experience
- Financial Aid Specialist
- Account Technician
- Computer Instructor
0-5 years of experience
- Respond to support requests; act as a first level problem identification and resolution resource regarding operating systems, system equipment, software, and other classroom technologies, including answering questions, providing advice, troubleshooting and following-up with customers in solving their network system equipment problems; maintain service records, including action plans for problem resolution.
- Install, re-install and upgrade operating systems, software applications and computer equipment, including peripherals; refer customer problems, as needed; determine appropriate resource for resolution.
- Provide technical support and training to staff, students and other network users; serve as a technical advisor to assigned system users.
- Provide on-site technical support to a variety of sites, requiring the ability to drive to locations in an assigned geographical cluster
- System Center Configuration Manager (SCCM), Active Directory, Group Policy Management