Technical Support Supervisor Resume Samples

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Technical Support Supervisors are in charge for coordinating teams ensuring technical services for an organization. Resume samples for Technical Support Supervisor highlight duties such as tracking engineering work, making sure jobs are completed in time and within budget, implementing customer specifications, making sure customer needs are fulfilled, and assigning tasks. Our collection of resumes in the field showcases skills like technical knowledge, customer service, leadership, problem solving, being able to work under pressure, and computer proficiency. Education requirements include a degree in an engineering field.

1

Internet Technical Support Supervisor

Supervised technical support representatives handling inbound technical support calls from students and staff

  • Provided training and guidance to associates through weekly meetings, monthly assessments, and daily mentoring
  • Provided floor support to ensure all expectations were being met
  • Accurately maintain associate files and folders
  • Assisted in associate growth and development by providing guidance with short and long term goals, providing monthly assessment plans, and by engaging in mentoring sessions
  • Coached associates by giving praise for achieved milestones, discussing any areas that are in need of improvement, goal setting, holding associates accountable, and engaging in fierce conversations
  • Assembled support teams conforming to company and departmental needs
Candidate Info
5
years in
workforce
5
years
at this job
BS
Business Management
Computer Networking & Information Technology
2

Technical Support Supervisor

  • Managed teams of 12-27 contact center professionals.
  • Interviewed and trained Technical Support Representatives and Lead Technicians.
  • Utilized KPI metrics to help guide team performance through behavior-driven coaching.
  • Fostered a strong team environment.
  • Provided support for escalated television, internet, phone, and billing concerns for both residential and business customers.
Candidate Info
19
years in
workforce
8
years
at this job
BS
Computer Science
3

Technical Support Supervisor

  • Led development and implementation of company's in-house support department. Developed highly effective incident tracking methodology, call flow processes, and performance tracking standards for the department.
  • Provided Tier 2 support for technical issues relating to users of all types using the Moodle system.
  • Oversaw day to day operations of 24/7 technical support center.
  • Directly supervised 12 support specialists providing support to students, faculty members, and system administrators calling from a variety of academic institutions using the Moodle platform in combination with various third party plugins.
  • Worked with other departments (Client Services, Training, Marketing, and others) to help create a mutual understanding of current and potential support needs of TLH clients. Developed close relationships between teams within the company.
  • Provided training to all new technical support hires, as well as other TLH staff members providing technical support in a backup capacity.
Candidate Info
9
years in
workforce
2
years
at this job
HS
Communications Media Arts Magnet
4

Technical Support Supervisor

Strengthened existing customer and client relationships by providing an elevated point of contact.

  • Provide coaching and leadership to a team of four with a focus on maintaining a high level of customer satisfaction.
  • Generate and monitor reports to ensure quality and service levels are maintained and deficiencies are identified and repaired.
  • Furnish Dell hardware price quotes for new or upgradable equipment for both employees and clients.
  • Management of employee mobile accounts and devices including purchases and upgrades.
Candidate Info
10
years in
workforce
1
year
at this job
Computer Science
5

Technical Support Supervisor - Fulfillment

  • Led a team of web developers for a google partner supporting web designs for small businesses.
  • Scheduled staffs offline work and provided assistance on process improvement projects.
  • Worked to improve service levels and production with the fulfillment staff and acted as a liaison to the sales associates.
  • Successfully handled escalations from Yelp reviews and coached fulfillment team on quality customer service as needed.
Candidate Info
24
years in
workforce
1
year
at this job
6

Technical Support Supervisor

  • Interviewed, hired, trained, and resolved escalations for technical support reps.
  • Created 24-hour support and self-service tools for customers.
  • Reshaped CSR practices including: monitoring, QA, and KPI reporting for First Response, Full Resolution, and Satisfaction.
Candidate Info
9
years in
workforce
1
year
at this job
BA
Management
7

Technical Support Supervisor

  • Oversee, Schedule and Manage daily task for the [company name] Technical support team.
  • Works closely with the Service Director in coordinating the schedule for field technicians on a national scale.
  • Consistently implement high quality standards, processes and procedures that will guarantee efficiency and align with department goals.
  • Involvement in new software development as requested by the Technical Support and Service Directors which involves creating and implementing guides for a more streamlined process.
  • Stage and configure system (Servers, switches, firewall and routers) as designed by Engineering team.
  • Maintain the Network Operations Center (NOC) Servers.
Candidate Info
9
years in
workforce
2
years
at this job
BA
Mass Communication
BS
Computer Science
8

Technical Support Supervisor

  • Provided tier II escalated support for POS (PC, tablets versions), API Keys, and payment gateway integration.
  • Diagnose and resolve problems such as integration, configuration and network peripherals issues.
  • Updated and maintained web based training guides and how to guides.(wiki, Confluence)
  • Provide advanced customer, sales agent and new hire training.
  • Managed offsite non-employed contractor for merchant installation
  • Trained hybrid technical support representative on all hardware and software.
  • Provided QA testing, documentation and training guides for all new hardware and software.
  • Created web based cancellation fee calculator tool for the cancellation department.
  • Created scripts, images and back up database for the deployment team.
Candidate Info
8
years in
workforce
2
years
at this job
BS
Technical Management
Business Information Systems
9

Technical Support Supervisor

To coach and develop employees for career and organizational success

  • Lead a team of 15-20 unionized employees
  • Train, coach and counsel employees
  • Track and manage overall team performance
  • Manage the performance of each employees (setting objectives, assessing performance, coaching for improvement and recommending disciplinary action)
Candidate Info
12
years in
workforce
10
months
at this job
BS
Technical Management
MS
Computer Networking
MS
Network And Communications Management
10

Technical Support Supervisor

  • Responsible for overseeing, managing and dispatching [company name] Support Engineers out to multiple contracted client locations.
  • Responsible for managing and resolving inbound tier one help desk calls within ACD environment in a 24/7 Technical support environment.
  • Responsible for Interviewing, Hiring and Training all help desk staff.
Candidate Info
5
years in
workforce
2
years
at this job
Education Administration

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