Technical Support Agent Resume Samples

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Technical Support Agents provide assistance to customers by diagnosing and solving technical issues. Essential functions highlighted on a Technical Support Agent resume sample are supporting end users, collecting customer information, taking incoming phone calls, adhering to standard procedures, and providing solutions to customers. Employers select resumes highlighting qualifications like technical skills, customer service, telephone etiquette, patience, problem solving, conflict resolution, and attention to details. Minimum education requirements include a high school diploma. A degree in a computing-related subject represents an advantage.

1

Technical Support Agent under Verizon Contract

  • Troubleshoot and diagnosed technical issues for Verizon customers involved with cable, internet, and phone service.
  • Managed support tickets and coordinated with on-site technicians in order to get services running in a timely manner.
  • Utilized phone systems and network tools to remotely fix customers issues.
Candidate Info
5
years in
workforce
1
year
at this job
BS
Computer Science
2

Technical Support Agent

  • Served in Advanced Tier capacity to answer multi-line phone system's incoming call center calls
  • Provided customers with technical assistance concerning hard wired / wireless Internet connection configurations, Internet protocol television services, voice over Internet protocol telephone services
  • Entered data into proprietary software to document calls / results of complaint resolution
  • Assessed and triaged calls to escalate when necessary
Candidate Info
7
years in
workforce
2
years
at this job
AAS
Applied Science
BS
Information Technology Software
3

Tier 2 Technical Support Agent

Call Center Agent providing various technical support and customer service expertise.

  • Provide customer support for Internet, VoIP phone, and email support for over 200 companies.
  • Personal customer interaction and problem resolution to restore connectivity as efficiently as possible.
  • Advanced trouble shooting into email issues and VoIP phone problems.
  • Cable Television support.
  • Scheduling technician visits when problem was beyond resolution by means of standard trouble shooting procedures.
  • Assurance of customer satisfaction through problem resolution or customer education.
Candidate Info
13
years in
workforce
3
years
at this job
Voc
Vocational Degree
4

Pc Technical Support Agent

  • Provided quality customer service and technical support by assisting customers with setup and configuration of ADSL service
  • Assist customers with troubleshooting Internet connection, web browser, personal web space, and email issues
  • Demonstrated effective organizational, communication and time management skills while provided training and support via one-on-one mentoring and as an assistant to Operations
Candidate Info
22
years in
workforce
4
months
at this job
BS
Business Information Systems
5

Technical Support Agent

  • Installation and Troubleshooting Tax Software running on Windows Operating Systems Win7, Win10
  • Diagnose and troubleshooting sharing and permissions errors on home and office networks.
  • Presenting a calm and professional attitude in high pressure situations.
  • Striving to consistently meet and exceed department goals providing superior service.
  • Documenting all customer contact accurately and efficiently within specified guidelines
Candidate Info
12
years in
workforce
4
months
at this job
BS
Computer Science
6

Ok. - Technical Support Agent

Excellent customer service

  • Assisted customers troubleshoot and resolve their equipment issues over the phone
  • Took payments
  • Answered any billing or additional questions
  • Marketed new products and programing
  • Made sales on packaging and other services
Candidate Info
7
years in
workforce
1
year
at this job
HS
Art And Biology
Medical Assistant And Phlebotomy
7

Technical Support Agent (contractor)

  • Lead the project involving the refurbishing and capital reclamation
  • Used ghost to handle all reimaging of PCs and new desktop deployment
  • Performed process improvement for DoD wipe of all hardware returns
  • Gathered requirements to assist in network management changes
  • Performed Risk Assessment of new network firewall request
  • Reviewed firewall rules for efficiency
  • Troubleshoot ZTE android phones regarding security connection, network connectivity, and reset.
Candidate Info
5
years in
workforce
5
months
at this job
C
Certificate
AS
Pc Support
BA
Applied Arts And Science
8

Technical Support Agent

  • Handled high volume of calls in a timely manner for people that needed help with their alarm systems.
  • Worked under pressure to get call volume down and meet monthly requirement's for customer satisfaction.
  • Gathered information needed to be able to help the customers with their alarm system.
  • Would coordinate with other departments in the company to be able to best assist the customer so all needs could be met.
Candidate Info
9
years in
workforce
4
months
at this job
BA
Business Administration
9

Technical Support Agent

  • Provide assistance, coordination, and support of low complexity applications
  • Provide end-user support (including Administration assistance)
  • Use Active Directory Management Site to unlock and accounts and reset user passwords
  • Provide support with VPN issues and Tokens (RSA SecureID)
  • Grant/Deny users access to data center through MyServices
  • Create and modify service tickets
Candidate Info
6
years in
workforce
2
years
at this job
AS
Associate of Science
BS
Bachelor of Science
10

Samsung Technical Support Agent

Samsung certified smart technician agent

  • Samsung Certified technical support agent
  • Diagnose and troubleshoot Samsung home appliances
  • Dispatch customer profile to certified technicians
Candidate Info
6
years in
workforce
1
year
at this job
HS
High School Diploma
AS
Criminal Justice; Liberal Arts

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