Technical Account Manager Resume Samples - Page 2

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Technical Account Managers work with a company's customers and handle technical aspects in order to increase sales. These experts provide technical service before and after the sale to maximize customer satisfaction and consolidate customer relationships. Professional requirements listed in most resume samples for Technical Account Managers are technical expertise in their given field, sales orientation, customer service skills, strong communication abilities and computer proficiency. Those seeking to work as Technical Account Managers should be able to display a degree in a relevant field in their resumes, such as engineering or IT.

11

Technical Account Manager

Worked with internal stakeholders to document system capabilities & limitations. Wrote the client facing Functional Specification for the Amazon Dropship Platform.

  • Served as SME for the client integration team, & liaison to internal service teams.
  • Provided ad-hoc reporting as requested by client or internal teams.
  • Documented business rules and identified functional workflow requirements
  • Identify and obtain appropriate resources, managed game day execution.
  • Executed with no order loss and minimal customer impacts, Sales 2B annually.
Candidate Info
24
years in
workforce
9
years
at this job
Real Estate Broker
12

Technical Account Manager

Client point-of-contact for day- to- day relationship management issues.

  • Effectively resolved complex issues and collaborated with multiple departments and business partners for solutions.
  • Managed delivery of multiple projects with both long and short timelines in budget and to specifications.
  • Handled account setup and ongoing business reviews.
  • Conducted training and maintenance on various ON24 products and platforms, as well as partner products and platforms.
  • Resolved contract discrepancies, maintained full knowledge of contracts and billing on all accounts.
  • Reported accurate forecasting for strategic accounts (booked/pipeline) and revenue on accounts to management.
Candidate Info
14
years in
workforce
2
years
at this job
BA
English
13

Technical Account Manager

  • Managed portfolio of [company name] Premier Support agreements of $1M+ for enterprise and mid-market customers in the Southeastern USA, including a high profile global account comprised of 21 countries
  • Drove solution upselling through intentional services delivery planning in conjunction with the sales account team
  • Ensured timely resolution of customer support cases, including critical situations, and engaged appropriate resources until achieving resolution
  • Acted as a trusted advisor to customers and provided technical knowledge and/or researched problems as needed
  • Proactively recommended services to reduce reactive incidents and helped align [company name]'s capabilities to support customer business initiatives
  • Worked in conjunction with the customer to provide service delivery planning and ensure that planning is tailored to support the organization's IT goals
  • Served as project manager for implementations, migrations, and upgrades of [company name] technologies within the customer’s environment
Candidate Info
19
years in
workforce
3
years
at this job
BBA
Management Information Systems
MS
Management Information Systems
14

Technical Account Manager/support Account Manager

Responsible to multiple accounts as single point of contact for all technical needs and beyond as TAM

  • Responsible for relationship building of 40+ accounts as SAM
  • Designed and developed SAM Playbook
  • Managed customer relationship by relaying current events, developments and solutions that fit the customers specific needs
  • Compiled and delivered Quarterly Reports - took on project of integrating SAM/TAM report template
  • Performed Gap Analysis periodically to show customers how to gain more out of their existing LANDesk investments
  • Documented all customer communication including technical cases, proactive information and general wellness in SalesForce
Candidate Info
15
years in
workforce
2
years
at this job
BS
Business Administration
15

Technical Account Manager-systems Engineer

Provided support for many large fortune 500 companies with their Mobile Device Management needs (MDM).

  • Designed, built and deployed large scale, highly available MDM Solutions for companies with as many 8000 devices spanning multiple continents. This was done through a variety of solutions including BlackBerry Enterprise Server, MobileIron, and McAfee's EMM solution (Formerly TrustDigital).
  • Provided 24 by 7 3rd level support for all our clients.
  • Delivered metrics and trending reports for all of our Managed Services Clients.
  • Provided in house training on multiple MDM Solutions and devices to reduce call escalations.
  • Created and participated in interviewing process for new team members daily.
  • Assumed responsibilities for all internal IT needs from the desktop to the data center
  • Migrated internal Exchange infrastructure from 2003 to 2010 for 100 users and over 250 public folders.
Candidate Info
14
years in
workforce
1
year
at this job
16

Technical Account Manager

Managed software implementations, conversions and upgrades, and provided training and technical support to clients.

  • Initiated kickoff and implementation meetings with clients. Created implementation plans.
  • Resolved ASP related issues for the Citrix hosted client.
  • Provided ongoing technical support to front-lined and high risk clients.
  • Created internal documentation for conversions and new implementations for Technical Account Managers.
Candidate Info
27
years in
workforce
3
years
at this job
BA
Bachelor of Arts

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