PC Support Specialist Resume Samples

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PC Support Specialists solve technical issues and oversee maintenance of computer systems in an organization. Other duties seen on a PC Support Specialist example resume are testing program compatibility, training and assisting end users, updating software, installing new hardware, maintaining records, and making sure user objectives are met. Eligible resumes in the field make display of the following job skills: computer proficiency, technical aptitudes, troubleshooting, customer service, confidentiality, and process improvement. Most PC Support Specialists are trained in information technology at various education levels.

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1

PC Support Specialist

  • Provided technical support in a Windows/Mac environment to all 3000 students, staff, and top level executives on and off campus.
  • Successfully kept secured classified information and maintained data integrity.
  • Upgraded computers, installed and supported University standard software on desktop and laptop computers.
  • Lead team projects in installing computers and software for department labs
  • Provided timely resolution of all hardware and software issues assigned.
  • Resolved PC hardware and software related issues and updated service request using Service Now ticketing system.
Candidate Info
15
years in
workforce
10
years
at this job
BA
Communication
2

PC Support Specialist

  • Troubleshoot existing personal computer software and hardware problems for over 80 units and special events nationwide.
  • Assembled and configured IBM compatible personal computers, associated peripherals, installation of software, and the connection of these systems to an established Local Area Network.
  • Troubleshoot and supported Oracle 6/Oracle 8 database for unit management system.
  • Worked on project to convert Oracle 6 database to Oracle 8 including upgrading computer hardware to handle NT 4.0 and training.
  • Provided technical support to 600+ clients nationwide.
Candidate Info
3
years in
workforce
3
years
at this job
BS
Bachelor of Science
3

PC Support Specialist

Created SOP manuals/setup guides for all commonly used applications

  • Managed email accounts using Office 365 Admin
  • Maintained inventory list for all workstations, routers, switches, access points, etc
  • Implemented Group Policy Objects specific to end user needs
Candidate Info
6
years in
workforce
2
years
at this job
AS
Computer Information Systems
4

PC Support Specialist (contractor)

  • Updated the Track-it call tracking system with troubleshooting and resolution steps.
  • Supported 250 attorneys and staff with hardware and software issues via telephone.
  • Created Outlook and other user accounts for new hires in Active Directory.
  • Configured local and networked printers via Remote Desktop Connection.
  • Assisted users in establishing a VPN connection remotely.
  • Configured and supported Portable Dictation Devices for attorneys.
Candidate Info
11
years in
workforce
7
months
at this job
BS
Internet & Networking Design
5

PC Support Specialist

Repairing/Troubleshooting of: Hardware; Laptop, Desktop, WAP, Printers, Scanners, Android phones, iPhones, Software issues; Windows 7, 8, 8.1. ShoreTel IP phones; Cable management

  • Deployment of system images via SCCM 2012 R2; Creation of software packages delivered by SCCM
  • Active Directory administration of machines and groups
  • Utilization of ticket system to track issues; Documentation of resolved issues
  • Rebuilding (imaging) of user machines (migration of data)
  • Lotus Notes/ O365 End User issue resolution
  • ShoreTel administration and issue resolution
Candidate Info
6
years in
workforce
2
years
at this job
AA
Associate of Arts
BA
Psychology
6

PC Support Specialist / Sales

  • Repair, service and upgrades of all types of Windows and Linux based computer systems.
  • Analyzed and fixed software malfunctions for Windows applications.
  • Networking and broadband installation and debugging.
  • Consultation, assembly and installation of custom systems to fit clients' needs.
  • Supervision and training of new technicians.
  • Customer service and personnel training on proper and efficient use of systems and software.
Candidate Info
35
years in
workforce
15
years
at this job
Industrial Maintenance And Engineering
Refrigeration
7

PC Support Specialist, Stearns Financial Center

  • Serving as first point of contact, identifying and troubleshooting issues though diagnostic techniques and team members.
  • Troubleshoot both hardware / software issues within Microsoft environment, meeting SLA times. utilizing remote tools.
  • Setup up users in AD, setting up mailbox on exchange server, give users permissions to files / folders.
  • Work both in a team environment to reach a common goal and work independently.
  • Creating documentation for procedures and processes.
Candidate Info
6
years in
workforce
11
months
at this job
BS
Information Technology
Information Systems
8

Macintosh/pc Support Specialist

  • Setup Mac\PC desktop\laptop computers to Windows 7 and Mac OS.
  • Provide daily support for all desktop/printer issues.
  • Junior Administration for telecom, new user accounts/logons.
  • Provide tracking of all Help Desk calls with detailed information as to the problem/solution and follow up.
  • Communicate with Network Administrator as to future needs for desktop support.
  • Provide input in creating a consistent desktop/laptop environment for future purchases in hardware.
  • Act as backup to the Network Administrator in server, network and telecom services and troubleshooting.
  • Create a standardized image for all computers thereby minimizing downtime and technical abnormalities.
Candidate Info
13
years in
workforce
2
years
at this job
9

PC Support Specialist

  • Managing IT Support for Auxis for the DuraFiber Technologies Desktop team under CIO of DuraFiber
  • Basic Project Management
  • Upgrades to Anti-Virus Software Kaspersky Platform and removal of Symantec products
Candidate Info
32
years in
workforce
3
years
at this job
10

IT PC Support Specialist

  • Monitor Que for incoming tickets
  • Trouble shoot any issues with hardware
  • Image new and used machines for redeployment
  • Onsite Desktop trouble shooting and repair
  • Keep up to date on all Sla's
  • Daily report for tickets completed
Candidate Info
27
years in
workforce
8
months
at this job
BA
Information System Security
BA
Business Administration

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