It Team Leader Resume Samples

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IT Team Leaders envision and set goals for a company's information technology department. Responsibilities shown on sample resumes in this field include imaging, configuring, and deploying computers on different HHSC sites; performing operating system installations and upgrades and hardware and software upgrades; and installing network and barcode printers. While a formal education is not necessary for this role, an IT Team Leader should be able to show experience on their resumes in the skills the role demands, such as being a good listener and leader, multi-tasking, and paying attention to detail.

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1

IT Team Leader/project Manager

Project managed new store installations: budgeted, procured, programmed, and installed IT technology (Voice, Network, & Data) in 15 new stores and one (1) distribution center in 33 months. Project managed nine (9) stores directly and co-project managed an additional six (6), all on schedule and within budget.

  • Managed budgets of $500K and teams comprising of 5 Equipment Techs and 2 Telecom Techs.
  • Identified equipment needed to reduce customer wait and checkout time at Grand Openings by 30%. Improving the customers' first experience with H.H. Gregg Appliances.
  • Negotiated Frame Relay contracts saving company […] in short-fall penalties, while reducing monthly data expense by $5,000.
  • Co-Project Managed the successful upgrade of Point-of-Sale equipment (245 CPUs and peripheral equipment) in 26 Ohio stores - on budget, within 90 days - 30 ahead of schedule.
  • Organized the process of receiving new IT inventory and tracking current stock, designed input forms to streamline the inventory process and reducing lost/misplaced equipment by 20%.
Candidate Info
7
years in
workforce
3
years
at this job
BBA
Marketing & Finance
MBA
Finance & Marketing
2

District/regional IT Team Leader Dallas

Recruited and led a staff of 5 Senior Technicians, 3 Technicians, and 2 Specialists to support multiple facilities engaged in day-to-day network equipment management and troubleshooting.

  • Recognized as Manager of the Month, Manager of the Quarter, and Manager of the Year.
  • Results exceeded the company's strategic goals and increased profitability for organization.
  • Coordinated the installation of new software, network equipment upgrades and replacement.
  • Ensured that the database was maintained and updated in timely manner.
  • Expeditiously completed all network integration design, implementation, testing and maintenance.
  • Tracked and communicated project progress and issues, and presented resolutions to stakeholders.
  • Set up network after installation of new equipment including Multiplexors, Routers, and PBX switch, over to a Digital Subscriber Line (DSL) for multi-location set-up of wireless network.
Candidate Info
6
years in
workforce
3
years
at this job
BA
Psychology
MA
Information Systems Management
3

IT Team Leader - Individual Contributor

Supported the New York Life conversion to Canada Life legacy systems.

  • Successfully led a product conversion team that converted 120,000 NYL policies to the mainframe administration system.
  • Introduced cost saving procedures such as a program that would automatically correct postal codes, thus saving hundreds of hours of manual effort.
  • Successfully coordinated and implemented the conversion of all correspondence being produced by the purchased New York Life business to Canada Life standards and guidelines.
Candidate Info
9
years in
workforce
2
years
at this job
BA
Mathematics And Statistics
4

IT Team Leader

Selected by Commanding General - 3d PERSCOM (BG Byrne) to deploy in support of Operation Enduring Freedom (OEF) and Operation Iraqi Freedom (OIF), as part of his staff. Responsible for establishing policies, procedures, and personnel accountability systems used for war-time operations for Coalition and Joint Command. Accomplishments include:

  • Lead a team in the successful execution of one of the largest accountability efforts in American history by developing the Joint Theater Personnel Roster (JTPR). The JTPR accounted for over 300,000 service members and civilians spread throughout 15 different countries from Africa, the Middle East, and western Asia. The JTPR was created with limited resources using SQL Server 2000 and an ASP application over secured internet to connect with organizations throughout the world.
  • Created a casualty system that accounted for over 150 deaths and 800 injured service members during OEF and OIF through July 2003. The casualty system worked in conjunction with the JTPR to provide accurate casualty status for the theater of operation, the coalition, and for soldier's families.
  • Established and implemented 9 redeployment teams in 6 areas throughout Kuwait and Iraq that coordinated the movements of units, soldiers, and civilians exiting the theater of operation.
Candidate Info
17
years in
workforce
7
months
at this job
BS
Liberal Arts
5

IT Team Leader

Supporting All IT and Network related issues in 2 offices.

  • Served as desktop support providing technical support for 450 users in 2 offices.
  • Coordinated installations for 35 new printers at 2 offices.
  • Installed and upgraded 150 PCs in Win XP & Win Vista & Win 7.
  • Maintained and administered operating systems on HP and Dell Servers with Win 2003.
  • Assisted in configuring and maintain PC hardware and printers for 450 users in 2 offices.
  • Served as Network Support providing technical support for 25 Cisco switches (2950, 2960).
Candidate Info
7
years in
workforce
2
years
at this job
6

IT Team Leader

Supporting All IT and Network related issues for 2 offices.

  • Served as desktop support providing technical support for 450 users in 2 offices.
  • Coordinated installations for 35 new printers at 2 offices.
  • Installed and upgraded 150 PCs in Win XP & Win Vista & Win 7.
  • Maintained and administered operating systems on HP and Dell Servers with Win 2003.
  • Assisted in configuring and maintain PC hardware and printers for 450 users in 2 offices.
  • Served as Network Support providing technical support for 25 Cisco switches (2950, 2960).
Candidate Info
7
years in
workforce
2
years
at this job
7

IT Team Leader

Supervised team of programmers implementing DELTEK financial/accounting system.

  • Led the testing effort to ensure that the transition to DELTEK was implemented without defects.
  • Conducted Microsoft training seminars for CSC employees, including Word, Excel, Access and Project.
  • Established/Implemented/Managed Customer Service Department within Corporate IT Department.
  • Researched/Selected/Implemented software to track calls, build information database and provide statistics on software issues, call volume, and time spent on resolutions.
  • Documented user guides and training lesson plans.
  • Trained employees in CSC's corporate time entry system.
Candidate Info
6
years in
workforce
6
years
at this job
BBA
Bachelor of Business Administration
MA
Master of Arts
8

IT Team Leader, Technical Writing

Supervised team of onsite, remote US and offshore technical writers across EST and IST timezones. Created team environment to enable collaborative work, provide ongoing training and supply troubleshooting support. Managed team work assignments and ensured all documentation deadlines were met.

  • Supported ADP's IT transition to agile software development by creating processes for small technical writing team to support multiple agile teams across sales and use tax products.
  • Implemented structured authoring standard (similar to Information Mapping) for use across product documentation sets. Trained writers on structured authoring methodology.
  • Collaborated with ADP information architects to analyze effort to migrate sales and use tax product documentation to DITA-based structured authoring standard.
  • Responsible for all documentation project planning for ADP's complete product line of sales and use tax software. Analyzed business cases and estimated technical writing work effort for each fiscal year planning cycle.
  • Principal API documentation writer for enterprise sales and use tax software products. APIs include; SOAP web services, ERP adapters, and REST.
Candidate Info
17
years in
workforce
4
years
at this job
BA
Germanic Languages And Literature
BBA
Business Administration
MA
Master of Arts
9

Senior Desktop Support Technician/it Team Leader

Directed key IT functions including the installation, upgrade and repair of servers, routers, hubs, switches, and frame relays.

  • Provided desktop and remote support for over 150 users, as well as 30 remote employees using laptops and Blackberries, exchange mail, VPN, and SQL servers.
  • Performed troubleshooting and diagnostics for all workstations including initial workstation set-up, software, hardware, printers, and connectivity issues.
  • Designed, built and managed two corporate websites.
  • Functioned as a site Analyst for major initiatives with oversight for schedules, budgets and quality assurance.
  • Worked with senior executives providing input into strategic planning detailing required technology innovations.
  • Facilitated cross-functional meetings with business units, linking technology to their operational goals.
  • Positioned IT as a value-added group, establishing a direct correlation between IT services and broader objectives that include cost efficiencies, productivity, process improvements, bottom-line profitability.
  • Brought outsourced services in-house, resulting in a substantial cost savings.
Candidate Info
8
years in
workforce
4
years
at this job
C
Web Development & Business Programming
AS
Occupational Studies Culinary Arts
10

Senior Desktop Support Technician/it Team Leader

Directed key IT functions including the installation, upgrade and repair of servers, routers, hubs, switches, and frame relays.

  • Provided desktop and remote support for over 150 users, as well as 30 remote employees using laptops and Blackberries, exchange mail, VPN, and SQL servers.
  • Performed troubleshooting and diagnostics for all workstations including initial workstation set-up, software, hardware, printers, and connectivity issues.
  • Designed, built and managed two corporate websites.
  • Functioned as a site Analyst for major initiatives with oversight for schedules, budgets and quality assurance.
  • Worked with senior executives providing input into strategic planning detailing required technology innovations.
  • Facilitated cross-functional meetings with business units, linking technology to their operational goals.
  • Positioned IT as a value-added group, establishing a direct correlation between IT services and broader objectives that include cost efficiencies, productivity, process improvements, bottom-line profitability.
  • Brought outsourced services in-house, resulting in a substantial cost savings.
Candidate Info
8
years in
workforce
4
years
at this job
C
Web Development & Business Programming
AS
Occupational Studies Culinary Arts

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