It Support Resume Samples

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IT Support Technicians provide assistance to computer users by answering their questions, resolving technical problems, and maintaining a company's network, software, and computer equipment. Sample resumes for this position showcase skills like assisting in the management of payroll and shift punches; including troubleshooting and resolving printing issues; and fulfilling internal orders of printed color labels for the production line. Most IT Support Technicians can show an associate's degree in a computer-related field on their resumes, though some may be hired with just a high school diploma and subsequently trained while on the job.

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1

Director, IT Support Services

Direct and lead multiple IT teams, including System Administrators, Service Desk, EDI, and Application Support, across multiple locations and states. Oversee daily personnel operations including performance reviews, coaching, and time management. Collaborate with leadership to set IT budgets and track performance metrics.

  • Manage IT team of 13, supporting 2000 employees across the country and averaging 600 new calls per week.
  • Improved the support incident intake process for our remote workforce by implementing an always on VPN which allowed 800 employees to directly submit and view the status of their support tickets.
  • Implemented a mobile workforce personal security program that provides employees one button access to emergency personnel.
  • Reduced shipping costs 50% and reduced total time to repair by 95% by placing replacement parts in the hands of managers around the country.
  • Achieved and maintained a 98% customer satisfaction rating for IT, monitored through online surveys with each closed ticket.
Candidate Info
9
years in
workforce
3
years
at this job
2

Senior Manager, IT Support

Strategic & tactical direction of Restaurant Helpdesk supporting over 2200 Applebee's and IHOP Franchise restaurants. Manage relationships with 38 Applebee's and 380 IHOP Franchisee's. Implemented changes reducing hold times by 60%. Implement software to better track call metrics and call details. Turnover of analysts was reduced through culture changes and empowerment programs.

  • Budget responsibility - $3.9+ Million profit center
  • Ensured personal and technical readiness remained at high levels of achievement
  • Created and implemented a new line of business to provide Franchisee's with dedicated onsite support for their Applebee's restaurants. Generated a total of $1M in revenue during the first 7 months of operations.
Candidate Info
20
years in
workforce
2
years
at this job
BS
Business Management
MA
Business Administration
3

IT Support

Effectively manage computer systems, networks, and software that control the bowling lanes/pins, food order systems, and operational management to ensure a superior customer experience.

  • Developed streamlined procedures that decreased labor time and eliminated redundancies.
  • Troubleshoot network communication, software, and user account trouble calls both onsite and remotely.
  • Manage user accounts and settings
  • Train Staff on use of computer systems
Candidate Info
20
years in
workforce
16
years
at this job
4

IT Support

Provided support for the live migration of over 14,000 users from Microsoft Exchange 2003 to Microsoft Office365 environment

  • Configure, install and test the blackberry enterprise servers
  • Exchange ActiveSync and iOS device
  • Provided technical support and issue resolution to users via multiple remote assistance platforms
  • Identified trends and assisted in the development of documented repeatable processes to further enhance effective, efficient and reliable resolutions
  • Monitored and supported the Airwatch Application
Candidate Info
9
years in
workforce
2
years
at this job
AS
Business Administration
5

Senior Engineer IT Support

Organized technical team as well as provided fast resolutions for an excellent Customer Support for World Wide Corporations.

  • Made recommendations to avoid expensive and unnecessary modifications to the systems.
  • Identified software requirements for systems through the analysis of different platforms and operations.
  • Defined data requirements and layouts for electronic interfaces between front ends and systems administration. Created testing plans and scripts based on requirements.
  • Designed, improved and modified a Day One acceptance procedure and a Day Two acceptance procedure to gather requirements in several environments, which improved quality of analysis saving time and resources with faster solutions.
Candidate Info
51
years in
workforce
14
years
at this job
AS
Biomedical Technology
BA
Communications
6

IT Support Services Technician

Troubleshoot PC, Laptops, Tablets and mobile devices daily in order to solve software/hardware problems

  • Imaged/configured, deployed, maintained and supported computer workstations and assembled peripherals, laptops, printers, Windows mobile devices and phones
  • Assisted in migration 150 + users from Windows 7 to Windows 8.1
  • Conducted conference room sweeps to test reliability of the audio conference and video tele conference
  • Resolved and completed 40 tickets a week presented in Microsoft SCCM ticket queue
  • Maintain and inventory of hardware using the Service Manager Console
  • Create, Delete accounts, Set & change users passwords using Active Directory and used Remote Desktop (Itsut) connection to connect into external servers
Candidate Info
5
years in
workforce
8
months
at this job
C
Esol For Customer Services
Information Technology Training
Information Technology And English
7

IT Support Manager

Point of contact for resolution of OS, hardware, software, and mobile device issues for executives and business critical associates on the trading floor.

  • Managed technical support team for Capital One bank branches in Manhattan.
  • Analyzed ticket metrics and led changes to reduce ticket volume.
  • Upgraded PCs for trading desk associates without interrupting business transactions.
  • Created training materials to assist with rolling out new technologies.
  • Trained technicians for mobility support
  • Setup new users and provided one on one training when needed.
Candidate Info
14
years in
workforce
8
years
at this job
BA
Public Relations
8

Regional Trainer, IT Support

Trained all levels of management and employee base on the use of new software, functionality

  • Responsible for interviewing, hiring, developing and coaching at team of 25 help desk associates
  • Developed IDPs (individual performance plans) for those needing retraining, and worked extensively to ensure their success and proficiency.
  • Partnered with other departments and divisions to ensure 100% success in implementations
  • Developed and designed custom training modules and delivered content to classes
Candidate Info
2
years in
workforce
1
year
at this job
BA
Bachelor of Arts
BA
Bachelor of Arts
9

IT Support Analyst (team Leader)

Performed first level problem determination using automated Helpdesk software tools to resolve problems across the company.

  • Escalate software/hardware problems that cannot be resolved to the appropriate level of support.
  • Maintained user/problem databases and support documentation.
  • Windows XP & 2007, Office Suite 2003 & 2007, 2013, Open Office, Active Directory, Windows Server 2003, Mail Server (Mail Daemon), CMS (Joomla), SQL Server.
  • Inventory control System (SCI) and accounting information system (VERSAT)(ERP software developed by the company).
  • Trained and assisted business users in the use of company's software.
  • Performed unit and system testing. Coordinated user acceptance testing.
  • Computer hardware repairing and upgrades.
Candidate Info
23
years in
workforce
5
years
at this job
Computer Engineering
10

IT Support Specialist

Provided direct and telephone support to bank personnel with respect to the bank's local, wide, wireless, internet, and intranet networks, VOIP systems, cell phones, and all related software programs. Answered questions of a general nature and provided step by step technical instruction and support to resolve technical problems.

  • Performed routine system and user administrative tasks, such as system specification changes or the addition, change or deletion of employees on the bank's various systems and networks. Ensured necessary documentation is obtained and properly authorized for such requests.
  • Participated as a member of the bank's incident response team in the event of a technology emergency or breach in confidential information.
  • Assisted in analyzing and deploying software updates as well as other patch management directives.
  • Facilitated the transmission of bankers sending/receiving secured files via FTP to FDIC.
  • Managed over 500 users within 18 branches surrounding the suburbs of Houston, Texas. Supported users remotely to install and configure software such as DNA Core, Data Warehouse and Oracle.
  • Collaborated with our Core Vendor to assist on problems that arise and made modifications necessary to maintain the functionality of the banking software.
  • Routinely advised Executives and Directors of the Board on improving the IT infrastructure for all bank locations in Texas.
Candidate Info
10
years in
workforce
5
years
at this job
AS
Computer Network Systems
BS
Information Systems Security

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