It Supervisor Resume Samples

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IT Supervisors are in charge of managing computer networks, a job that typically includes implementing security measures, maintaining systems interoperability, and managing user access points. Sample resumes for this position highlight skills like planning, implementing, deploying, and managing digital certificates and PKI; programming advanced technical administration tools for network administration; and participating in the internal audit of technology systems. Insofar as an educational background is concerned, employers prefer candidates to be able to show a bachelor's degree in a related field on their resumes.

For more information on what it takes to be a It Supervisor, check out our complete IT Supervisor Job Description.

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1

IT Supervisor

Supervised a team of 9 programmer / analysts responsible for providing production support to the Polk Commercial / Aftermarket Sales teams.

  • Created a comprehensive work request entry and tracking system that reduced work effort by more than 33%.
  • Created and maintained an issues reporting database that reduced issue analysis and troubleshooting times by more than 50%.
  • Created SOPs and Work Instructions that reduced time from work request entry to product delivery by 25%.
  • Leveraged Six Sigma Green Belt skills against more than 10 internal processes that reduced duration by more than 25% and improved quality by more than 50%.
  • Created team scorecards and a dashboard that allowed others outside the team to review team and project metrics and statuses.
  • Analyzed and restructured a legacy process that reduced process duration by 75% and generated an additional $750k in revenue opportunities.
  • Provided technical input and feedback while attending industry trade shows thus creating new sales opportunities for the Commercial / Aftermarket sales staff.
Candidate Info
9
years in
workforce
5
years
at this job
AA
Communications Operations Technology
AS
Computer Studies
BS
Business Computer Information Systems
2

IT Supervisor

Managed dayshift team supporting plant workstations/printers, pick-to-light systems, Sorters & Control panels, RF scanners, Nextel devices, and Freshdirect LED Marketing sign.

  • Improved asset tracking for critical replacement parts to catastrophic lost due to system/equipment downtime.
  • Facilitated new RF checkout process for entire facility to save thousands of dollars in repairs and losses.
  • Successfully managed new responsibility of over a 1000 Sprint/Nextel accounts including billing and asset management of nextels, blackberries and transportation Airclic scanners-Nextel devices.
  • Initiated weekly staff meetings and trainings to review new processes and any SEV1 issues that occurred.
  • Installed PLC, DAC and Accusort scanners for new conveyor system to reduce customer boxes by 40%.
Candidate Info
8
years in
workforce
2
years
at this job
C
Computer Technology And Applications Program
C
Project Management Program
BA
Design
3

Sr. Technical Analyst / IT Supervisor, North America

As a Sr. Technical Analyst, supported IT services for 60 users in the Akron plant, including ERP System Administration, PC Hardware, software, server administration, LAN administration, disaster recovery, VoIP Phone System, documentation and end-user training. As an IT Supervisor, managed 4 IT Technical Analysts, supporting IT services for 400 users in 3 plants and the corporate office, in the US and Mexico. This included Network and Server Administration, PC hardware and software support, mobile device support, helpdesk management, security management, risk management, asset control, annual operating plans and budget management.

  • Project Manager for global deployment of Microsoft SCCM, Sophos Anti-Virus, Solarwinds Network Monitoring, and mobile phone upgrades.
  • Managed a $2.4 million IT budget for North America, while coming within 5 percent of AOP and Forecast accuracy in 2012.
  • Negotiated cost savings on copier lease agreements for my sites, resulting in a 10% reduction in lease costs.
  • Instituted a Risk Management strategy, to identify potential risks, and to estimate when each risk would put the company at a high level of exposure.
  • Migrated all physical servers in my sites to a standard server footprint using Dell's EqualLogics and VMWare.
  • Identified key weaknesses in one of my employee's skills, and put a plan together to develop his Emotional Intelligence. Since then he has been promoted, and improved his overall PD metric score from the bottom 3 in 2012, to the top 3 in 2013. Also, 2 of my employee's were promoted in their second year under my coaching and leadership.
Candidate Info
25
years in
workforce
3
years
at this job
AS
Computer Science
BS
Computer Science
MA
Master of Arts
4

IT Supervisor

Supervised the team of IT Specialists which provided support to over 300 field installers and office staff

  • Developed several procedures that raised the efficiency of the Deployment and Planning teams by 20%
  • Maintained a MS SQL Database which provided faster data mining analysis for our internal reporting
  • Created several key Excel reports that simplified the visualization of big amounts of data for Management
  • Directly supervised a group of three IT Specialists in different locations and with specific qualities
  • Level 3 support regarding day to day issues and direct liaison between regional offices and corporate IT
  • Maintained and administrated several Call Center servers that handled more than 2000 calls per day
  • Assisted the HR department in the research, hiring and interview process for new IT Specialists / Planner
Candidate Info
17
years in
workforce
2
years
at this job
BS
Computer Science
It Certifications
It Certifications
5

It Supervisor

Managed communication and IT operations across three sites of 150 users

  • Directly supervised a senior programmer/analyst, network administrator, and EDI coordinator. Identified and delegated assignments prioritizing work tasks.
  • Planned, developed, and monitored annual capital budget and annual operating budget meeting corporate financial goals.
  • Directed IT project management, department administration, hardware and software implementation, and user support.
  • Reduced batch processing time and screen response time by 90% through researching, justifying, and implementing an upgrade of AS/400 computer system.
  • Developed application programs in RPGIV, CL, and IBM query languages for inventory control reporting and sales and shipping analysis, which enhanced retrieval of key financial information.
  • Directed system upgrades including IBM AS/400, IBM OS/400, RF scanner, and MAPICS ERP software increasing processing speed and enhancing software applications.
Candidate Info
2
years in
workforce
2
years
at this job
AAS
Data Processing
6

IT Supervisor

  • Trained employees, managed schedules & budgets for all department projects.
  • Successfully negotiated with AT&T, Verizon & others, to save the company over $20k/year.
  • Budgeted, implemented & supported company smart phones, building security and computers.
  • Processed data sets of over 11 million records (for marketing analytics).
  • Performed security audits, log reviews and trained programmers in proper security practices.
  • Implemented a company-wide transition to a cloud-based E-Mail solution.
Candidate Info
46
years in
workforce
4
years
at this job
BS
Software Engineering
Management
7

Senior Microcomputer Technician and IT Supervisor

Managed the successful consolidation of all distributed global IT support services into one single point of contact center (SPOC) located in Miami, Florida.

  • Implemented and installed monitoring systems to measure individual and team KPI’s.
  • Developed training plan to increased quality of service delivery.
  • Created policies and procedures to reduce downtime, faster turnaround time to increase overall productivity.
  • Transitioned local incident tracking system (GSW) to Global Incident Tracking system (Remedy).
  • Managed Global support of ERP system (Oracle).
  • Provided training and knowledge base to support mobile devices such as PDA’s and Blackberry’s
Candidate Info
4
years in
workforce
4
years
at this job
BS
Information Technology
MS
Management Business Administration
MS
Management Information Systems, Information Technology
8

IT Supervisor

Recruited, managed, and trained a high-performing team of IT support professionals. Developed internal policies and procedures. Provided 24/7 on-call support and resolved complex technical issues. Ensured compliance with diverse regulations and developed network and server reports and asset tracking systems. Procured hardware / software.

  • Created solutions that improved productivity; oversaw numerous system migrations.
  • Implemented a program that reduced the need for costly dedicated business tools.
  • Served on the first standardization taskforce, meeting key business goals.
Candidate Info
12
years in
workforce
2
years
at this job
9

IT Supervisor, Systems, Integrations and Architecture

Managed IT infrastructure including purchasing and system implementation, while supervising 8 engineers. Provided Tier-3 desktop support for 1500 users.

  • Assisted in the move of 80 servers from Schaumburg, IL, to McKinney, TX, as part of data center consolidation project, with zero business disruption.
  • Implemented IBM Tivoli Monitoring that monitored revenue generating applications consisting of 40 servers, reducing downtime due to system failure.
  • Maintained inventory status and provided metrics to senior management for lifecycle management.
Candidate Info
11
years in
workforce
2
years
at this job
AS
Associate of Science
BA
Business
10

IT Supervisor

Accountable for driving operational activities and managing the IT staff on a 24/7 basis for a retail distribution center with over 300 users. Worked closely with Supply Chain Operations to support users on Windows desktops/laptops, server, networks, RFID equipment, cabling, and software applications.

  • Utilized ITIL framework methodology to provide root cause analysis of downtime and increase availability of systems.
  • Led enterprise-wide projects that impacted IT infrastructure and Operations in Logistics and Retail Stores, and implemented cost effective solutions aligned with business goals and objectives.
  • Managed and monitored staff, drove service delivery standards and compliance with company policies and procedures, and identified and implemented continuous improvement initiatives.
  • Reduced operational IT costs in the organization by reduction of printers at an annual savings of $12,000 in 2014. Reduced OT hours needed by implementing staggered work schedules for support hours for the client, as well as instituting on-call rotations for IT associates during non -peak hours.
Candidate Info
15
years in
workforce
8
years
at this job
AS
Liberal Arts And Sciences

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