It Operations Manager Resume Samples

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IT Operations Managers oversee IT Technicians, plan and coordinate IT directives, and ensure that services comply with policies. Their resumes highlight such skills as purchasing and coordinating the installation of all IT equipment; managing all IT department personnel; coordinating and interfacing with building facility, administration, finance, and all clinic departments; and providing and coordinating IT support roadmaps for clients. To obtain a career as an IT Operations Manager, example resumes show that a candidate should have previously completed a bachelor's degree in an IT-related field.

For more information on what it takes to be a It Operations Manager, check out our complete IT Operations Manager Job Description.

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1

IT Operations Manager

Lead an IT Operations team responsible for global IT infrastructure, including phone and data network, helpdesk, desktop management and server management for a 1.2 billion dollar revenue company.

  • Managed worldwide telecom contracts and reduced costs 70% over 2 years.
  • Responsible for Unix systems management, SAP Basis support, Web and Ecommerce and various other groups supporting IT Infrastructure
  • Created processes to reduce downtime and increase reliability of systems using automated technology
  • Managed a team that deployed new technology as part of the Microsoft Early Adopted Program. Was recognized by Microsoft for the largest early deployment of Windows XP. Also participated in Windows Server 2003 early adoption
  • Developed a plan to split up a 1.2B company IT organization into 4 smaller companies as part of the divestiture of Cabletron
Candidate Info
14
years in
workforce
4
years
at this job
AS
Computer Engineering
Project Management
2

IT Operations Manager

Promoted to manage the IT department and lead the product research and development team. Supervised internal help desk and customer support technicians, database administrators, and PC Integration specialists. Responsible for technology budgeting and procurement for the organization.

  • Cut software and hardware expenses by $45,000 annually and boosted uptime to 98% by promoting the use of Linux and other Open Source software.
  • Designed and implemented corporate data policies and procedures for compliance with HIPAA regulations.
  • Developed "Road map" for the IT department to keep in pace with the business goal of tripling annual sales and recruiting 50% more employees.
Candidate Info
10
years in
workforce
3
years
at this job
BS
Computer Forensics And Network Security
3

IT Operations Manager

Planning, coordinating, managing information assets for the Air Force

  • Managed SharePoint sites used to accommodate 400+ personnel.
  • Trained new employees while providing timely administrative support for up to 360 personnel-adhering to tight project deadlines and shifting priorities
  • Corrected 2 special duty assignment pay oversights resolving $2.5K in overdue payments
  • Streamlined 26 electronic file plans resulting in an "Excellent" rating after routine audit
  • Created more efficient processes while adhering to strict Air Force standards resulting in no late reports and 2 flawless inspections
  • Awarded THE AIR FORCE ACHIEVEMENT MEDAL for MERITORIOUS SERVICE as an IT Operations
  • Exceeded technical support requirements for military mission in a deployed environment in Southwest Asia for 7 month time period.
Candidate Info
6
years in
workforce
5
years
at this job
BS
Computer Information Systems
Operations Management
4

Section Chief (it Operations Manager)

Led 24 military, civilians, and contractors providing 24/7 support for $5M key Air Force Command and Control logistics planning tools.

  • Managed equipment operations and maintenance/security programs affecting 800 users, 18 bases, 2 Numbered Air Forces, and 5 Combatant Commands.
  • Focal point for ACC Director of Communications & Operations Directorate GCCS Program Management Office; directed GCCS software releases for command.
  • Conducted site survey and analyzed user requests and requirements for GCCS support during exercises and contingency operations.
  • Spearheaded resolution of 3,558 Remedy tickets including 77 security patches providing unmatched 100% system uptime rate.
  • Managed critical software version upgrades de-conflicting 242 ACC client updates ensuring uninterrupted operations.
  • Led team/tasks to accredit $4.2M GCCS revised version release resolving 120 discrepancies <4 days.
Candidate Info
9
years in
workforce
11
months
at this job
Business Administration
5

IT Operations Manager

Principle advisor to Communications Director on technical issues, management and career development of 160 employees

  • Managed 1K communications manning positions for 10 offices in 5 countries
  • Efficiently managed facilities, equipment and financial resources valued at $95M
  • Managed $14.8M in airfield assets; resolved 168 outages, maintained 99% uptime
  • Secured $750K for infrastructure upgrade, coordinated 12K feet cable install; enhanced customer communications by 30%
  • Administered employee certification program; ensured 72 IT technicians completed certification and training requirements; exceeded training goal by 35%
  • Surveyed 72 buildings/178M square feet in preparation for $1.5M network upgrade
  • Led customer service center reorganization; standardized network support and streamlined customer procedures; saved 1K man hours and enhanced customer service
  • Coordinated network upgrade, increased bandwidth by 50%; enabled live UAV feed to monitor remote overseas relief efforts
  • Led ATC tower overhaul; negotiated with 7 agencies, saved $200K in operating funds
  • Implemented $500K tech solution; remedied antiquated SIPR network, improving critical system reliability to 100%
Candidate Info
44
years in
workforce
7
years
at this job
AAS
Electronic Systems Technology
6

IT Operations Manager

Managed the day-to-day operations of IT support and Asset Management for Eastern NC, which included the Raleigh, Wilmington, Fayetteville markets. Provided technical support and asset management for up to 3,000 employees, 3,500 wireless devices, and 2,500 computers. The IT Operations group consisted of 16 staff members located across the region, with an annual budget of $14M. Successfully managed an 11-member Helpdesk and Helpdesk Supervisor across 3 markets, responsible for providing technical support to all Eastern Carolina employees.

  • Created and maintained a budget tracking system to assist with tracking available funds for all IT-related expenditures.
  • Maintained leasing agreements, contracts, and licensing for devices and applications deployed across Eastern Carolina locations. Ensured software licensing compliance and asset tracking for 36 TWC locations.
  • Designed, created, and implemented support processes, including SLAs and escalation procedures for ensuring efficient incident management by Helpdesk staff.
  • Managed the transition from physical servers to a VMware environment across Eastern NC, thereby improving network efficiency and reducing hardware costs.
  • Designed and implemented security protocols for user management and terminated employees.
Candidate Info
13
years in
workforce
6
years
at this job
BBA
Finance
7

IT Operations Manager on Semiconductor

Provided 4th level "last resort" technical support to the desktop staff; developed and presented technical training to the first three support levels of desktop support.

  • Created and maintained process flow diagrams and documentation of procedures to desktop support teams.
  • Managed and directed deployment projects that included: Microsoft Windows 2000, Office 2000, Project 2000 and Windows 2000 print server.
  • Managed team that created, updated, and pushed out all desktop and laptop images.
  • Designed and implemented a two person remote customer service support team handling 60-80% of all trouble tickets by first call resolution; superseding service level agreements by 15% and total cost of ownership by 10%.
  • Successfully migrated 800+ Netscape 4.61 mail clients to Microsoft Exchange 2003.
  • Interviewed, hired and mentored technical support staff.
Candidate Info
5
years in
workforce
5
years
at this job
8

IT Operations Manager

Manage a team of three engineers responsible for server, network, security, compliancy, phone, and PC operations of the Exelis VIS environment in two US offices, four European offices, and one Japan office.

  • Harden security. Implemented Cisco IPS, Cisco Botnet, Malwarebytes, configuration management software, and LogRhythm SIEM to increase security detection, protection, auditing, and alerting.
  • Manage integration into Exelis Corporate. Led the integration of Exelis VIS systems into the Exelis Corporate environment. Designed the network and systems architecture and lead the integration efforts over a twelve month period.
  • Compliance. Ensured compliancy with Exelis corporate IT controls, SOX controls, and ITAR.
  • Budget responsibility. Managed a $350,000 OpEx and $500,000 CapEx IT budget.
Candidate Info
13
years in
workforce
3
years
at this job
BS
Computer Science
Management Information Systems
9

IT Operations Manager

Managed on-line banking systems and processed nightly batch cycles. Responsible for all Data Center audits.

  • Administered salary budget, performance reviews, and training.
  • Provided negotiations for all third party contracts including off-site Data Center recovery facility.
  • Developed and executed the first successful disaster recovery test utilizing the off-site facility and five financial institutions to ensure they could process transactions.
  • Planned and coordinated all operational activities including management of service levels, new operating releases, and problem escalation.
  • Managed the facilities and ensured the environmentals were within acceptable levels.
  • Documented all processes and procedures to ensure consistency and repeatable success.
Candidate Info
10
years in
workforce
10
years
at this job
10

IT Operations Manager

Managed staff of five system operators in day to day operations and reviewing their performance. Oversaw administration of HP-UX, HP-MPE, Sun Solaris, and IBM AIX. Maintained all Windows based Desktop PCs

  • Led installation projects (preparation and installation) of library automation software at Warsaw University, Gdansk University, and Jagiellonian University in Poland, also the Kuwait Institute of Applied Technology in Kuwait city
  • Maintained system integrity and performance through proactive monitoring
  • Oversaw levels of library automation software integrity through software development life cycle
  • Created procedures implemented by system operators to assure system availability for development programmers
  • Helped network engineers with overall network layout including DMZ
Candidate Info
20
years in
workforce
4
years
at this job
BA
Mathematics

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