Infrastructure Manager Resume Samples

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Infrastructure Managers make sure a company's information technology needs are met. Common duties listed on an Infrastructure Manager resume sample are developing strategic plans, implementing company policies, designing infrastructure systems, conducting research, purchasing hardware, and testing network performance. Those looking to secure an Infrastructure Manager position should showcase in their resumes information technology expertise, communication and interpersonal abilities, leadership, attention to details, time management, and analytical thinking. Successful candidates hold a Bachelor's Degree in a relevant field such as computer science.

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1

Infrastructure Manager

Leader for three teams supporting the business critical network, data center, and phone systems essential to the daily business operations of the company. Responsible for providing vision and guidance on long-term system growth and development.

  • Reduced Internet carriers, optimized redundancy schemes, and streamlined the support process. Improved network uptime by 65% and reduced associated spend by 33%
  • Analyzed budgets and spending trends, identified cost reduction opportunities, and reduced the budget from $1.5M in 2008 down to $580k in 2010.
  • Reduced change volume and customer tickets by 45%, maintained 100% uptime for measured systems since August 2009.
  • Key architect for emerging mobile workforce vision, defining strategic objectives and collaborating with IT and business units to clarify sponsorship, requirements and outcomes.
Candidate Info
32
years in
workforce
2
years
at this job
BS
Computer Science
MA
Computer Resources And Information Management
MBA
Progress
2

IT Infrastructure Manager

Directed IT Infrastructure operations according to executive strategies developed by partnering with corporate executive team and department heads.

  • Managed a $1 million IT operations budget for all hardware, software, and IT staffing requirements.
  • Supported the entire IT enterprise, including corporate headquarters, training and service centers, factories, and global remote sales offices.
  • Researched, evaluated, and assisted in implementation of an integrated IP telephony system, and achieved $50,000 in reduced project costs through effective vendor negotiations.
  • Created virtualization roadmap to reduce physical server count by 80% and save ongoing annual savings of $70,000 by the virtualization of 22 servers.
  • Defined requirements for a new help-desk ticketing program that improved overall reporting and visibility of operational performance metrics
Candidate Info
11
years in
workforce
2
years
at this job
C
Project Management
BS
Internetworking Technology
MA
Master of Arts
3

Performance and Infrastructure Manager

Provided technical architecture support, defined and enforced application standards, interface between business, applications and systems departments, department disaster recovery exercises, built and maintained department Sharepoint Web site, created status reports for senior mgmt and managed the Data Reformat Team. Systems used include Jobscan, Endevor, SharePoint, Control-M, COBOL MVS / CICS using ADABAS SQL/VSAM.

  • Projects included restructuring old application processes with business, increasing performance, integrity, and continuity. Sometimes reducing run time from 6 to 2 hours, simplified programs using generic subroutines, and improved application stability.
  • Increased/maintained system and application performance through close working relationship with the systems department.
  • Successfully, supervised all phases of bi-annual disaster recovery exercises, including creating disaster recovery documentation for applications.
  • As head department administrator of Sharepoint, created the department web site and managed changes to the application standards using Smart Library.
  • Increased the reformat team performance and helped to outsource functions to India.
Candidate Info
46
years in
workforce
2
years
at this job
Information Systems
4

Regional Infrastructure Manager

Managed and Executed Network integration project for the Americas region; 26 locations, 3200 users, on time and within budget. Managed engineering teams and provided support for top level escalations within the infrastructure team. Helped business units formulate IT requirements supporting new projects. Once the business requirements were prioritized, solutions were developed to meet business needs, while conforming to company and political constraints. Created relationships to drive results with peers, external partners and customers.

  • Designed network solutions, which are scalable, secure and meet customer expectations.
  • Evaluate and test network security solutions in coordination with the security teams.
  • Served as technical expert, evaluating IT hardware and solutions and influencing purchasing
  • Established and streamlined relationships with infrastructure, security and applications teams resulting in increased problem resolution and faster time to repair
  • Manage and Lead a network deployment team and provided highest tier support as a subject mater expert
  • Designed interoperable solutions, compatible with company standards between existing equipment, and the equipment of acquisitions, resulting in faster go-live and reduced capitol expenditures
Candidate Info
12
years in
workforce
4
years
at this job
Management Information Systems
5

Premise Infrastructure Manager

Directed technology infrastructure division supporting (8) office throughout southeast and over two hundred
employees made up of sales, engineers, project managers, technicians, and subcontractors (electrical and cabling)

  • Led division to 15% revenue growth each of five years while contributing double digit net profits annually
  • Oversaw technical assignments, scheduling, escalation, customer satisfaction, and quality performance
  • Provided senior design and project management for IKON's largest clients and most critical across southeast
  • Provide senior sale support for top enterprise teams through region
  • Responsible for vetting and securing subcontractor and vendor relationships to supplement local teams
  • Managed vehicle fleet, tools, and materials inventory
Candidate Info
5
years in
workforce
5
years
at this job
6

IT Infrastructure Manager

Manage US Wintel Engineers and ServiceDesk staff. Oversee the MS Windows server, desktop, printer, and Network infrastructure. Manage US IT capital and expense budget. Obtained ITIL Foundation certification and implemented ITIL practices to improve IT Service Delivery.

  • Decreased intra-company access issues by managing an Active Directory Domain migration project after Banner was acquired by [company name].
  • Reduced the number of email platforms by managing a project to migrate from Domino to Exchange365 cloud solution after acquisition.
  • Enhanced productivity of IT Support by merging and extending infrastructure and support duties across US and Canadian sites.
  • Mitigated risk of data loss and met compliance requirements at remote sites by leading project to consolidate backups to central location.
  • Improved manufacturing system security by leading implementation of segmented network and DMZ to isolate gel production system.
  • Decreased complexity of VPN solution by migrating from AT&T VPN to Cisco VPN which utilizes with Active Directory credentials.
Candidate Info
24
years in
workforce
3
years
at this job
BS
Information Systems
7

IT Infrastructure Manager

Drove development, integration testing, production, and implementation of infrastructure components, TIBCO, Windows 7 proof-of-concept, and HP/IBM hardware; directed a $1M annual budget.

  • Led global data center enterprise power shutdown and startup activities as part of an effort to correct power issues in production and test environments.
  • Collaborated with cross-functional teams spanning desktop engineering, control, and information technology to define business requirements for reporting tools such as Quality Center and ITSM.
  • Completed knowledge transfer to outsourcing companies for the management of on/off-shore support models; established governance models to facilitate engagement and complete 235+ projects.
  • Directed testing activities including document requirements, peer reviews, test strategies, test plans, case writing, defect management, and summary reports; authored more than 2,000 test cases using Quality Center.
  • Managed surveys and feedbacks received for customers to address problem areas and maximize satisfaction.
  • Tightened the work in-take process and proved valuable in completing the cross-charge process.
Candidate Info
36
years in
workforce
3
years
at this job
BS
Computer Information Systems
8

Infrastructure Manager

Oversaw desktops for 3 Ohio Citi sites; provided hardware/software support

  • Handpicked to manage support staff of 7 at new Cincinnati site designed as Citi tech center where developers, programmers, & Project Managers from all Citi business lines relocated; learned what each business line did & provided support, knowledge, & troubleshooting for systems used
  • With team prepared site for opening day (Oct 2006) installing servers & networking infrastructure, PBX, equipment; with A/V team equipped all conference rooms & auditoriums with video conferencing
  • Created application repository to store software; implemented SMS as software delivery solution
  • Built, installed 850+ workstations, laptops, & phones
  • Created, migrated all end users to new Active Directory domain
  • Implemented Citi Managed Print by interfacing with vendors to install 70+ network printers at 3 Ohio sites
Candidate Info
17
years in
workforce
3
years
at this job
C
Mis
BA
Political Science
MA
Master of Arts
9

Infrastructure Manager

Infrastructure Manager and lead Oracle Database Administrator (DBA) supporting the Aviation and Missile Life Cycle Management Command's (AMCOM) implementation of the Conditioned Based Maintenance Data Warehouse (CBM-DW). Provide oversight, technical supervision, and direction to the CBM infrastructure team responsible for the database, systems, network administration, and the operational support and maintenance of the CBM software engineering and production environments. Responsible for the strategic planning, scheduling and budgeting of infrastructure resources as required supporting the CBM delivery schedule. Serve as the primary interface to the AMCOM G3 customer and Logistics Support Activity (LOGSA) infrastructure personnel for QNA developed and COTS software delivery, installation, and configuration. Worked closely with OEM and third-party vendors and systems support personnel to maintain service level agreements, product licensing, and to procure and configure system hardware and software. Developed and documented best practices, policies, and procedures related to system operation, database backup and recovery, system and data security, data access, data integrity, and source data processing.

  • Significantly contributed to the design and implemented the infrastructure and systems architecture components of the CBM Software Engineering Environment (SEE) supporting the development, test, and integration testing of the CBM Data Warehouse
  • Managed 28 Oracle Database Server instances, 4 Oracle Weblogic Server instances, Storage subsystems with ~150 Terabytes of raw data storage, and Virtual infrastructure consisting of 20+ virtual Windows Servers
  • Successfully managed the re-location of the CBM-DW interim production environment from AED to the LOGSA production data center
  • Provided senior technical leadership and support to LOGSA infrastructure personnel resulting in the successful acquisition and deployment of enterprise class Sun Servers and Storage systems supporting the CBM-DW production end-user access and data processing environments.
  • Successfully managed the deployment and configuration of incremental deliveries of COTS and QNA developed software to the production CBM-DW environment within schedule
Candidate Info
36
years in
workforce
5
years
at this job
Management Information Systems
10

IT Infrastructure Manager

Drove development, integration testing, production, and implementation of infrastructure components, TIBCO, Windows 7 proof-of-concept, and HP/IBM hardware; directed a $1M annual budget.

  • Led global data center enterprise power shutdown and startup activities as part of an effort to correct power issues in production and test environments.
  • Collaborated with cross-functional teams spanning desktop engineering, control, and information technology to define business requirements for reporting tools such as Quality Center and ITSM.
  • Completed knowledge transfer to outsourcing companies for the management of on/off-shore support models; established governance models to facilitate engagement and complete 235+ projects.
  • Directed testing activities including document requirements, peer reviews, test strategies, test plans, case writing, defect management, and summary reports; authored more than 2,000 test cases using Quality Center.
  • Managed surveys and feedbacks received for customers to address problem areas and maximize satisfaction.
  • Tightened the work in-take process and proved valuable in completing the cross-charge process.
Candidate Info
36
years in
workforce
3
years
at this job
BS
Computer Information Systems

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