Front Desk Supervisor Resume Samples - Page 2

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Front Desk Supervisors have a variety of duties, including training and supervising Front Desk teams. Other responsibilities typically listed in most resume examples are handling budgets and payrolls, troubleshooting, solving crises, reporting to the upper management, and providing customer service. The most successful sample resumes highlight strong communication abilities, leadership, supervisory skills and the capacity to solve problems fast and efficiently. Formal education is not mandatory for this role, but many candidates for the job hold a college degree.

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11

Front Desk Supervisor

Continually trained Front Desk staff in Hotel operations.

  • Booked, cancelled and confirmed individual and group reservations via phone and email.
  • Coordinated house status w/housekeeping supervisor and maintenance staff throughout shift.
  • Balanced daily cash drawer, created room assignments, pre authorized and verified credit card authorizations.
  • Billed, balanced and posted payments for Direct Bill accounts.
Candidate Info
12
years in
workforce
2
years
at this job
12

Night Manager, Front Desk Supervisor

Collaboration with ramp up team for new hotel in 2007. Designed all Front Desk SOP's. Hired and trained start up associates.

  • Oversee all daily front desk operations to include: staffing, training, service recovery and revenue management.
  • Daily emphasis on internal audit procedures to include guest ledger detail and entries to promote clean month end closure.
  • Involved with all facets of daily revenue management to maximize revenues and ensure a solid ranking in market share.
  • Instrumental in maintaining the hotels' standing of top 10% in the Courtyard brand for guest satisfaction.
Candidate Info
14
years in
workforce
7
years
at this job
AAS
Hospitality Management
13

Front Desk Supervisor

Responsible for all facets of customer reservations, completing check in/check out process, and resolving customer issues/complaints.

  • Responsible for ensuring that 100 % Satisfaction Policy for our guests is administered in a fair and consistent manner.
  • Responsible for completing ad-hoc assignments in various positions as assigned in weekly meetings
  • Managing and responsible for 7 Front Desk Agents and reviewing their work and assessing any issues I've found.
Candidate Info
4
years in
workforce
2
years
at this job
HS
High School Diploma
AA
Business
14

Front Desk Supervisor

  • Updated and maintained data of arrivals/departures reports for forecasting and tracking
  • Trained staff in guest quality of service procedures. Monitored performance and implemented improvements as needed
  • Researched and resolved all incoming customers' inquiries.
  • Conducted daily staff meetings to address customer service concerns
  • Provided guidance and leadership to staff to ensure consistency in quality of service
  • Provide staff evaluations and disciplinary actions
  • Named Front Desk Agent of the Month January 2005.
Candidate Info
7
years in
workforce
6
years
at this job
AS
Medical Insurance Billing And Coding
15

Front Desk Supervisor

  • Supervised a team of three front desk representatives
  • Created computer reports on sales and returns.
  • Implemented training procedures for front desk new hires.
  • Resolved customer complaints
  • Managed all aspects of opening and closing the salon, including arming/disarming the salon
Candidate Info
12
years in
workforce
2
years
at this job
AS
Computer Science
BBA
Marketing Management
16

Front Desk Supervisor

Supervising and assisting front desk, concierge, bell, service express and night audit team within a 803 room AAA Four Diamond hotel

  • Resolving guest complaints and ensuring high levels of customer satisfaction and quality.
  • Driving perfect room sales to achieve 100% occupancy
  • Ordering supplies for the front desk while staying within a fixed budget
  • Hiring and training staff on new policies and procedures
  • Coaching, counseling and disciplining employees when necessary, using proper documentation and proper techniques.
Candidate Info
10
years in
workforce
1
year
at this job
BS
Hotel Management
MBA
Event Leadership
17

Front Desk Supervisor

  • Maintained smooth and efficient overall day-to-day operations of the Front Desk
  • Ensured department adherence to company policies, procedures and standards to ensure patient satisfaction
  • Scheduled and utilized medical software and systems to maintain records and accounts
  • Optimized provider time and treatment room utilization
Candidate Info
15
years in
workforce
5
years
at this job
BS
Radiological Sciences

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