Desktop Technician Resume Samples - Page 3

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Desktop Technicians provide support and maintenance to end users, including installing, diagnosing, repairing, maintaining and upgrading PC hardware and equipment to ensure optimal workstation performance. Sample resumes in this field indicate duties such as managing the Windows update server to ensure that all security patches are up-to-date, monitoring and controlling the performance and status of network resources, and providing telephone and onsite support to existing customers. Example resumes show that applicants must hold a minimum of an associate's degree in computer science or another related field in order to be considered for this position.

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21

Desktop Technician/service Desk Analyst

Acted as the primary provider of technical support to desktop and laptop computer users for hardware, OS, and application issues for all end-users including executive level customers.

  • Provided systems administration support for Unix and Windows systems including server and workstation upgrades, backup and disaster recovery monitoring, user account setup and security administration.
  • Provided on-site support that included installation, configuration of windows 7, windows 8, and windows server 2003, windows server 2008 enterprise.
  • Imaged hundreds of PC and Macs for end-user using Landesk and Deploy Studio imaging systems.
  • Performed end-user adds, changes, deletions and password resets in Active directory and also supported end-user smart mobile devices
  • Helped resolve virus outbreak as member of a team that quickly isolated and removed virus that had infiltrated systems.
  • Monitored and Updated Service Desk Incident tracking tickets for purpose of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions.
Candidate Info
8
years in
workforce
2
years
at this job
BS
Information Technology
22

Clinical Desktop Technician

This role performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources. Versed in daily maintenance and improvement of existing
systems, training and supporting staff, and planning for and implementing new technology. Duties include:

  • Efficiently isolate and assess the potential root causes of technical and application problems.
  • Document detailed but concise troubleshooting procedures and technical solutions for the IT team knowledge
  • Plan and organize regular PC service improvements.
  • Provide advanced technical support to local network or system users and troubleshoots user software or hardware problems. May exchange equipment parts. May train customers on various tools and systems.
  • Communicates highly technical information to both technical and non-technical personnel.
Candidate Info
16
years in
workforce
5
years
at this job
AS
Electronics Technology
It Support
23

Desktop Technician on IBM Projects

  • Managed IBM assignments and resources associated with the project.
  • Configured and supported company's PC's in heterogeneous LAN environment.
  • Performed software/hardware upgrades and replacements.
  • Responsible for client's user configuration, data backups and migration.
  • Performed network administration tasks.
  • Accurately documented all processes regarding implementation, migration and decommissioning of client computers independently.
Candidate Info
24
years in
workforce
5
years
at this job
AAS
Network System Administration
24

Desktop Technician (contract/temporary)

Configured and installed programming and anti-virus software on desktops.

  • Troubleshot desktop system, printer and operating problems.
  • Installed wireless routers and updated IP addresses on agency computers.
  • Created and resolved helpdesk tickets.
Candidate Info
19
years in
workforce
8
months
at this job
AAS
Electronics
25

Desktop Technician

Maintained software/hardware configurations for the Southern Maryland office

  • Conducted Software installs/upgrades and ensured that it functioned properly
  • Conducted Hardware replacements
  • Maintained network profiles using Active Directory Users and Computers
  • Granted and maintained VPN access for remote network users
  • Provided one-on-one training on software changes and new employees on current software
  • Assisted with help desk calls when traveling
  • VoIP phone system troubleshooting and maintenance
  • Provided computer and network support to all departments and guests
Candidate Info
7
years in
workforce
2
years
at this job
HS
High School Diploma
AA
Information Technology Services
BS
Information Systems Management
26

FS Lead Desktop Technician

Deploy all divisional Blackberry devices including activation, enterprise activation and wireless sync to ensure email access and contact transfer

  • Monitor and resolve tickets and track top ticket items for root cause analysis.
  • Serves as the primary liaison for Abbott Field Sales clients for Remote connectivity and PC issues.
  • Coordinates with the Abbott Support Center on Remedy tickets & metric reporting.
  • Served on the initial deployment of iPhones to the Sales Force
  • Works with outside vendors for Division Copiers and Network printer recommendations. Assisting clients with printer capacity and specifications
Candidate Info
24
years in
workforce
6
years
at this job
27

Helpdesk/desktop Technician

Responsible for providing phone and desktop support for an average of a thousand users in a Windows XP environment for USDA three buildings.

  • Used Footprints for a reporting ticketing system
  • Supported and troubleshoot Dell and IBM workstations, laptops and printers
  • Worked with active directory to add and delete computers, unlocked accounts and change passwords.
  • Installed, used and troubleshoot lotus notes
  • Provided technical support to Citrix users
  • Worked with various government applications
Candidate Info
5
years in
workforce
1
year
at this job
HS
High School Diploma
AS
Computer Networking
28

Desktop Technician

Bare bone set up of workstations, laptops, and printers. Develop images using Bart PE and SnapShot

  • Answer calls, emails, and tickets automatically created by the system in a professional and courteous manner
  • Took care of first, second, and sometimes third level issues. Had equal responsibility for any ticket generated
  • Talked users through problems, used Dameware/GoTo Meeting to access their machines remotely when necessary
  • 400 users from Executive level down, who work in various offices around the country
Candidate Info
21
years in
workforce
6
years
at this job
AA
Elementary Education
BS
Office Administration
29

Desktop Technician

Replaced old Windows XP PC's with new Windows 7 PC's.

  • Troubleshoot any issues that occurred during or after installation.
  • Created system image of Windows 7 on end users new PC.
  • Configured end users software including Microsoft Outlook, Voltage Encryption, Symantec Encryption, and NemoQ.
  • Configured local and network printers for end user, and enabled the network printers for Secure Print.
  • Installed Windows Updates when necessary.
Candidate Info
6
years in
workforce
2
months
at this job
AS
Science
AS
Applied Science
30

Desktop Technician

Responsible for imaging systems, configuring, backing up and migrating user data onto new systems, establishing user the rights, and deploying to the end user

  • Managed the configuration of Lotus Notes 6.5 Specialist and Outlook 2003
  • Responsibilities included successfully working Help Desk tickets
  • Worked with the end user on updates
Candidate Info
6
years in
workforce
5
months
at this job
AA
Electronics

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