Desktop Technician Resume Samples - Page 2

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Desktop Technicians provide support and maintenance to end users, including installing, diagnosing, repairing, maintaining and upgrading PC hardware and equipment to ensure optimal workstation performance. Sample resumes in this field indicate duties such as managing the Windows update server to ensure that all security patches are up-to-date, monitoring and controlling the performance and status of network resources, and providing telephone and onsite support to existing customers. Example resumes show that applicants must hold a minimum of an associate's degree in computer science or another related field in order to be considered for this position.

Want 2-3x more interviews (guaranteed)? Get a Professional Resume Rewrite from ZipJob

11

Field Support Advisor/senior Desktop Technician/network Support Specialist

  • Managed daily activities and assigned tickets for Wisconsin Field Support for 1,700 customers and a team of 7 techs.
  • Project lead for all major moves in Wisconsin for last nine years.
  • Authorized to work on Tricare systems. Assisted with Tricare on site audits since 2005.
  • Authored Local Printer policy for casual work-at-home associates enterprise wide. Enabled part time work at home associates to have personal printers installed by authorized techs resulting in cost savings as well as increased productivity of having associates being able to print at home.
  • Wisconsin Field Support Service Level Agreement for incident tickets achieved highest ranking among all FS teams for over two consecutive years.
  • Led Wisconsin Field Support team that achieved among the highest rankings on deployed inventory error report and inventory accuracy reports from Asset Management. Maintained 99.2% accuracy rate since January 2008.
  • Wisconsin Field Support achieved among the highest Customer satisfaction survey averages in the enterprise. Personal survey results averaged 4.93 on a 5 point scale for last 12 months.
  • Project Lead for 10 phase move of over 100 associates. Able to utilize existing printers by strategic placement and reduced the number of network printers needed even though the number of associates increased by 80.
  • Project Lead for Tech refresh in Wisconsin. Designed successful plan that utilized the team approach for replacing 80 to 100 machines on planned nights with support the next day.
  • Assisted Network team on projects as Desktop Lead: IP conversions, Domain conversions and server replacements.
Candidate Info
12
years in
workforce
8
years
at this job
BS
Education
12

Desktop Technician

Assisted with laptop and mobile device parts replacement and order processing

  • Provided excellent customer service to clients seeking to upgrade or replace hardware and software
  • Performed customer callbacks with updates and technical resolutions to existing problems
  • Maintained equipment inventory and replacement parts ordering
Candidate Info
4
years in
workforce
2
years
at this job
HS
High School Diploma
BS
Information Technology
13

Desktop Technician

Maintain an efficient working environment and quickly resolve customer, and employee issues. Analyze technical problems, schedule assignments, and approve all completed work.

  • Produce estimates, invoice repairs, and order parts. Create, modify, and perform upkeep of files through menu-driven, command line, and graphic interfaces.
  • Implemented new policies and procedures that significantly expedited check-in and repair
  • Provide technical support to customers via telephone, email and through tickets
  • Analyze and troubleshoot software and hardware issues
  • Help customers identify and resolve issues pertaining to desktops and laptops.
  • Create help desk documentation with step by step instructions on problem resolving techniques
Candidate Info
11
years in
workforce
7
years
at this job
HS
High School Diploma
BS
Computer Science
14

Desktop Technician II

As a Desktop Technician, my duties consist of but are not limited to the following:

  • The primary contact for one of our clients which included managing marimba subscriptions company-wide. This also entailed ensuring our processes met the hardware and software guidelines that were provided by our clients.
  • Increased employee knowledge by documenting problems with AFNI's corporate wiki database.
  • Handled several large computer deployments consisting up to 500+ machines which included imaging, naming, basic networking, and active directory work.
  • Utilized Symantec Ghost for imaging and computer administrative purposes.
  • Diagnosed to fixed complex LAN/PC/Server problems
  • Maintained an On-Call rotation with other staff members
  • Received outstanding reception from team members on employee reviews, as well as exceptional feedback from senior management.
  • Worked to ensure all problems resolved timely resolution.
  • Trained end-users on desktop software, hardware, and mobile devices such as BlackBerries.
Candidate Info
10
years in
workforce
10
years
at this job
Mis Studies
15

Desktop Technician

Remote and on-site support for local doctors' offices IT infrastructure

  • Provided phone support for the medical software eClinicalWorks
  • Managed remote sites with Labtech RMM software
  • Wrote scripts to automate tasks and report from Labtech
  • Maintained sites' wireless networks
  • Kept servers patched
  • Monitored sites' server and firewall logs for suspicious activity
Candidate Info
19
years in
workforce
2
years
at this job
AS
Associate of Science
16

Desktop Technician (contractor) Teksystems

  • Supported workstation changeovers and application upgrades.
  • Performed scheduled equipment maintenance, as well as reinstallation of operating systems.
  • Executed network administrative duties managing various user accounts.
  • Installed custom workstations and established complex end-users network configurations.
  • Established profiles and replicated workstations utilizing 3rd party software.
Candidate Info
2
years in
workforce
3
months
at this job
BS
Computer Science
17

Master Desktop Technician - Onsite

  • Provided functional and technical support. Troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, VOIP and remote systems.
  • Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.
  • Expertly installed, configured, monitored and troubleshot PC's and related hardware.
  • Oversaw the investigation and resolution of hardware and software issues both remotely and onsite.
  • Collaborated with telecommunication team to troubleshoot T1 lines and company-wide phone problems.
  • Procured, received, documented and tracked inventory of all computer equipment and office equipment.
  • Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.
  • Resolved Windows and Internet Explorer issues on desktops, laptops, and servers.
  • Identified and removed viruses and provided major repairs in accordance with outside vendors.
  • Performed wiring and daily maintenance of internal computer systems.
Candidate Info
16
years in
workforce
11
months
at this job
C
Certificate
18

IT Desktop Technician

Identifies problems, troubleshoots, provides support and resolves issues with hardware and software in hospital setting.

  • Installs, implements and demonstrates new devices in units and departments, following project guidelines as directed.
  • Collaborates with administration, department personnel and staff to plan and implement hardware and software upgrades.
  • Works within Citrix environment, troubleshooting patient care systems including Epic, PACS Imaging Systems, Hill-Rom Navicare Watchchild and others.
  • Consistently learns and updates skills and knowledge of systems, software and hardware.
  • Assisted with complex implementation of four operating system upgrades, and two patient care system upgrades, meeting all benchmarks and deadlines.
Candidate Info
21
years in
workforce
11
years
at this job
C Ertificate
19

Desktop Technician (project)

Provided desktop, network and printer support for a 1000 desktop rollout for the Catholic Health Initiative.

  • Installed images, proprietary applications and configured printers and office applications.
  • Migrated Desktops from Windows XP to Windows 7 and deployed new Dell Desktops and laptops.
  • Restored user profiles to new workstations and executed work flows, processes and procedures.
  • Call tracking was done via Remedy and deployments and migrations were done via Landesk.
  • Reset user passwords and troubleshoot user and application issues remotely via Landesk.
Candidate Info
14
years in
workforce
1
year
at this job
Architecture
Cis
Management Training
20

Sr. Desktop Technician

Tier II Desktop Support (PC and Mac Platforms) for 450+ on site and remote customers and 1000+ systems

  • Active Directory administration/Lotus Notes administration
  • Configured and troubleshoot all hardware and software issues
  • Streamlined imaging, deployment and returning of leased assets
  • Streamlined purchasing and maintaining inventory of all software and hardware assets
  • Authored user guides, knowledge bases and other documents
Candidate Info
4
years in
workforce
1
year
at this job
AA
Liberal Arts

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!