What is a Front Desk Supervisor?
The front desk is typically the first location where clients, visitors and guests are greeted when entering an establishment. The person who is in charge of managing the front desk and its employees is the Front Desk Supervisor. This is a leadership position that requires experience in customer service and administration.
Most Front Desk Supervisor positions are to be found in the hospitality industries, such as resorts, hotels and motels. However, professionals are not limited to these industries, and may find work in other organizations that need managing of a front desk. Front Desk Supervisors often report to the Assistant Manager or General Manager of a hotel, or to the Front Desk Lead in other industries. Those that work in the hospitality industry don’t have 9-5 schedules, and are often required to work nights and weekends, while those that work in corporate business settings may work more regular hours. The demand for First-Line Supervisors of Office and Administrative Support Workers, such as Front Desk Supervisors, is increasing. The Bureau of Labor and Statistics predicts an 8 percent growth in this field, with 34,270 new jobs becoming available through 2024.
Front Desk Supervisor Duties and Responsibilities
Front Desk Supervisor Skills
A Front Desk Supervisor is a senior position that requires the right candidate to possess a multitude of skills, from communication to delegation.
Core skills When we reviewed current job openings for Front Desk Supervisors across the country, we found these to be the most required core skills
- Excellent verbal and written communication skills
- Interpersonal skills
- Ability to multitask
- Management skills
- Ability to quickly solve problems
- Organization skills
- Experience in customer relations
Advanced skills The skills listed below are typically found on the resumes of Front Desk Supervisors who have a lot of experience in this field
- People management experience
Tools of the Trade These tools are often required by employers
- Microsoft Office applications, such as Word and Excel
- Reservation applications
- Customer Relationship Management (CRM)
- Multi-line phone system
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Front Desk Supervisor Salary
Front Desk Supervisor Resources
Front Desk Supervision can be a fun and rewarding job, but it is not often easy and can be stressful. To get more insight into this profession, we found helpful associations, blogs, magazines, books and influencers for you to check out.
On the WebAmerican Hotel & Lodging Association (AHLA)
The sole national association representing all segments of the 1.8 millionemployee U.S. lodging industry.Front Desk Blog
Lisa Marie Spradley, FAADOM, known as the Front Desk Lady, has worked in the front office for 20 years, and shares her knowledge and advice for Front Desk Supervisors.Hospitality Net
An online resource for the hospitality industry, featuring the latest news in the field, staff improvement ideas and more.
Hilarious stories of a hotel Front Desk Clerk.@frontdeskhq
Software designed to make the jobs of Front Desk Supervisors easier.@HotelRants
A Twitter account to share the stress and annoyances of hotel employees.
BooksRoom Service Is Closed: Dispatches From The Front Desk by Sean Fox
This book highlights one man’s journey as he navigates the challenging working environment of a hotel’s front desk.Front Desk Security and Safety: An on-the-Job Guide to Handling Emergencies, Threats, and Unexpected Situations by Betty A. Kildow, CBCP, FBCI
This book offers stepbystep plans for natural disasters, terror threats, service disruptions, medical emergencies, fire, workplace violence, and other concerns.