Under limited direction, provided expertise to business operations, resolving extremely difficult to moderate problems, analyzing operations environment, recommending and implementing improvements on an ongoing basis.
- Helped to maintain systems and provided overall support to internal and external customers.
- Worked with internal IT resources to communicate both technical and non-technical requirements, proposed solution architecture, and supported implementation of new features and system upgrades.
- Prepared reports by collecting, merging, analyzing, and summarizing information.
- Fielded incoming requests via email, telephone, and in person, to ensure timely and effective resolution of end user issues.
- Provided support in the operations of the device collection business, from customer quote creation, to shipping, to device collection to payment.