Retail Team Leader Resume Examples

Retail Team Leader

Responsible for the growth of retail sales of Aveda products to salon guests.

• Effectively led a team of 6 employees and partnered with a staff of 15 educators and over 300 students
• Created a performance recognition program that motivated employees to provide the highest levels of customer service.
• Partnered with high-level financial planners to ensure the achievement of daily, weekly, monthly, and annual sales goals.
• Create, receive, and transfer stock orders on a daily and weekly basis to ensure product stability in the retail location as well as the institute.

Retail Team Leader

Directed projects and resources of 12 Retail Sales Representatives (RSR) and 4 brokers throughout Colorado, Missouri, Kansas, Arkansas, Iowa, and Nebraska to win and maintain customers. Responsible for staffing and succession management of the team.

• Facilitated Joint Business Planning with customers as well as account and retail teams to develop Operating Plans to deliver retail sales objectives (Sales Budget of $ 9.5 million, New Items and Merchandising in 800 stores) and transferred Local Retail knowledge and successes to Account Management.
• Lead strategic priorities to execute major account promotions, pricing efforts, POG placement improvements, Speed to Shelf (Scan), and key product events (Wal-Mart, Hy-Vee, Safeway, Albertsons, Kroger, AWG, Fareway) while linking sales plan connectivity to sales team and customers.
• Leveraged IRI & Nielsen syndicated data to design strategy to improve share and identify opportunities with account managers by analyzing business trends and competitors strategies
• Conducted performance reviews, interim feedback sessions and development plans and prepared annual sales budget updates based on tracking and analyzing in market plan implementation
• Drove effective talent management through recruiting a dynamic team, hiring and training (co- Facilitated Fact Based Selling & K Camp - Account Management Training) direct sales representatives through developing analytical, technical and leadership skills. Trained and developed 6 RSR's to internal promotions
• Recognized as West Region Peak Performance Winner Q1 2009 (Team Driving Distribution at Hy-Vee Grocery Chain +$150 thousand in GSV)

Retail Team Leader

Increased sales by filling the floor, reducing out of stocks through research and by timely completion of transitions, sales planners and ad sets

• Led the zone and reshop teams to provide guests with a pleasant shopping experience
• Provided fast service to guests by responding and ensuring team members respond to requests and back up cashiering calls in sixty seconds or less
• Interviewed, hired, trained, supervised and coached team members to achieve store and company goals

Retail Team Leader

Handled placement of sale labels, security tagging, and price gunning articles of clothing and accessories.

• Assisted in developing clothing ensemble options with current inventory.
• Assist customer with merchandise and answer all product-related questions necessary to guide them through the buying process
• Communicate and engage customers making sure demands and needs are met
• Provided advice to top-level management regardig finance, management, staffing and other issues and procedures.
• Generated daily and weekly stats reports
• Devised ways to improve workflow or process improvements, thus allowing for more functions.

Retail Team Leader

Led team of 10 national account managers to introduce voice recognition software to retail channel

• Developed training content for retail sales associates to assist in delivering effective messages to end consumers
• Created customized in-store visusal marketing materials to increase product awareness
• Increased product sales through paid circular ad advertising and in-sotre product demonstrations
• Participated in national trade shows and retailer specific events
• Conducted end user seminars at retail locations, and participated in floor days at key customer locations
• Created "The Learning Lounge" on-line training portal for retail sales associates
• Maintained effective relationships with channel and eco -system partners
• Worked with module developers and accessory partners to influence affinity products to increase sales for Visors and partner modules and accessories

Factory Outlet Retail Team Leader

Manage human resource operations on a day-to-day basis including creating and zoning the schedules, hiring and training new associates, and processing personnel reports and paperwork for periodic audits.

• Provide logistic support to ensure efficient flow for the replenishment process in order to keep the sales floor and stock room organized and efficient.
• Attained region-leading processing rate for product handling and exceeded bottom-line contribution goals for last year.
• Became the Team Leader in charge of open carton ASNs (advanced shipping notices) and captained communication with all stores in the region about open ASNs.
• Created a multi-layered Excel spreadsheet that is distributed weekly to all regional stores to show deficiencies in their receiving processes and provide solutions to any shortcomings.

Retail Team Leader/customer Relations

Increased customer retention by 30% through contacting the customer via email and/or phone, building lasting relationships and insuring customer satisfaction

• Maintained electronic records of all customer complaints and solutions
• Efficiently kept manager abreast of sales developments through the usage of spread sheets
• Increased sales by 25% with the usage of marketing tactics and public relations skills obtained through formal education

Retail Team Leader

• Allocated resources and organized processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations
• Actively supervised and coordinated team to ensure all customers receive the highest level of service
• Supported the recruitment, training and development of the store team
• Applied knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets

Retail Team Leader/project Manager

Managed the retail team at our Covington location inclusive of Employee training, development, performance management and monitoring the continuing education of students and personnel

• Provided direct business leadership in this retail environment, managing revenue recognition, invoicing and monitoring receivables
• Reconciled daily reports and financials
• Analyzed location profitability, revenue margins bill rates and monthly cash flow

Retail Team Leader

Promoted from Sales Associate to Team Leader within 6 months.

• Assigned employees to specific duties to best meet the needs of the store.
• Guided and advised customers in product selection and generated repeat and referral business.
• Designed merchandising displays to attract customers and promote sales.