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Retail Operations Manager Resume Samples
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0-5 years of experience
Supervised a team of 50 food service workers supporting one large retail site with multiple hot foods and convenience items, 3 smaller retail sites handling predominantly convenience items, and concessions for various campus events. Average revenue per day $7,000 for retail sites, football concessions ave. $4,500 - 5,000 per game. Responsible for purchasing and receiving 3 times per week, daily preparation of 800 grab and go convenience items, coordination of special events, accounts payable, scheduling, training staff, forecasting, assisted with execution of on and off site catering events.
- Gained the respect of employees and management through hands on leadership, actively supporting teams during peak activity
- Recognized for flexibility in addressing last minute needs identified by Director
- Maintained the goal of 28% food costs so full time employees earned bonuses
- Exceeded the goal for labor costs by 2%
- Successfully promoted weekly specials requiring cash payment to boost revenue
- Increased customer satisfaction rating by 12% from prior semester score
0-5 years of experience
Managed overall retail operations and business continuity plan for 2 states, ensuring adherence to audit and compliance processes, policies, and procedures. Worked closely with deposit operations and risk compliance departments to enhance policies and procedures. Managed and negotiated primary vendor contracts, and managed 16 office openings and 7 closings.
- Increased retail productivity and operational efficiencies 11% by implementing automated systems in office locations, reducing FTE count by 1 and saving $630K in the first year.
- Analyzed and implemented enhanced policies and procedures that reduced risk 10% and improved deposit operations efficiency, resulting in saving $12K annually.
- Reduced risk 10% annually by managing and executing business continuity plan, conducting monthly and yearly system testing, identifying critical process issues and implementing improvements.
- Improved operational efficiency 10% and reduced errors 20% by providing system upgrades and enhancements that simplified training of new hires and improved current staff system usage.
- Instrumental in strategic planning and execution of 16 conversion acquisitions, resulting in $1.6M revenue impact for new products and services.
- Saved $84K annually by negotiating improved vendor contracts, also resulting in increased consistency of services and coverage.
0-5 years of experience
Responsible for managing retail services for the Western Region through a hybrid of third party retail teams and brokers supporting in-store display and shelf distribution objectives.
- Developed the national retail operation standards for Georgia Pacific which is still presently used.
- Managed a $2M retail service budget and reduced spending by 10 % over 12 month period by moving to a cost to service menu.
- Reduced retail product out of stock average by 5 % across the Western Region by implementing a standard reporting and execution process.
- Developed and collaborated with Coke USA to co-merchandise displays of Dixie coke cups and Coke products delivering and incremental 15,000 cases of sales for the western region over the summer holidays.
6-10 years of experience
Created and successfully implemented a new business direction for a $1 million family business.
- Grew revenue from $300,000 to $800,000 through new and existing customer development.
- Increased customer base by using trade shows as a marketing platform to reach a specific audience.
- Developed customer relationship system to communicate new product offerings.
- Researched market trends and new products through trade publications and attending of trade shows.
- Acted as purchasing agent, negotiating prices and maintaining the ongoing relationship.
- Evaluated new and existing products to measure performance.
6-10 years of experience
Created and successfully implemented a new business direction for a $1 million family business.
- Grew revenue from $300,000 to $800,000 through new and existing customer development.
- Increased customer base by using trade shows as a marketing platform to reach a specific audience.
- Developed customer relationship system to communicate new product offerings.
- Researched market trends and new products through trade publications and attending of trade shows.
- Acted as purchasing agent, negotiating prices and maintaining the ongoing relationship.
- Evaluated new and existing products to measure performance.
0-5 years of experience
Supervised team of 50 in the planning, buying, inventory turns, and sales of promotional product solutions to
Fortune 100 and other large companies. Oversaw budgets and P&L activity. Established and maintained high
standards of customer service.
- Wrote 5 training manuals and 1 policy manual for 4 start-up locations.
- Led team of 8 in selecting point-of-sale system for new locations and in operating home-office portion of system.
- Increased sales by 8% over 18-month period.
- Boosted inventory turns to 6 per year.
- Administered $22M budget and maintained $10M worth of inventory and equipment with 100% accuracy.
0-5 years of experience
Managed growth of multiple consumer products including cellular, paging, residential and cable services.
- Interviewed, hired and trained sales associates starting with 30% labor efficiency and developed into an efficiency level of 95% over 6 months.
- Consistently recognized as a leader in acquiring new business and customer retention. Guided territory management of key customers by directing outside sales ventures.
- Ensured sales, operations and customer service objectives were achieved and maintained by coaching and developing staff, which contributed to operational efficiencies exceeding corporate goals.
- Served as primary resource person to resolve customer problems.
10+ years of experience
Increased company efficiency through technology upgrades and process improvements such as new lockbox software to automate the lockbox department
- Recruited, hired and trained over 200 new employees for the Lockbox, Courier and items processing Departments over a 15 year period due to growth and turnover.
- Mentored, coached and trained over 200 team members over a 15 year period
- Oversaw the development and launch of the Wholesale and Retail Automated Lockbox system
- Reduced and controlled expenses by improving resource allocation for the Courier and Items processing departments
0-5 years of experience
Recruited to fill new retail operations position to provide multi-store management and leadership role. Part of the corporate retail team to provide stores with sales, inventory control, visual presentation standards, and budget planning execution. Added new store development /opening execution, souvenir apparel and fashion buying, and systems implementation to responsibilities.
- Revamped stores visual presentation standards to provide stores with plan-o-grams, upgraded store displays and fixturing, improved store lighting, and consistent signing programs.
- Drafted and implemented associate selling assessment for managers to use as coaching tool to improve customer service and create a selling environment.
- Point person for successfully opening 5 additional units in multi-state setting. Included new store concept development, employee training programs, inventory receipts and store set up, apparel buying, and systems implementation. Increased retail sales volume by $3.5M.
- Selected to provide store operational input and design of upgrade to POS systems.
- Received corporate employee of the quarter and outstanding service awards for "110% Service Culture & Guest First Attitude."
0-5 years of experience
Responsible for $12 million/year retail business. Duties include project management, developing monthly P&L forecasts, analyzing monthly financial statements against forecasts, reporting cost of goods, manufacturing and sales, marketing new and existing product lines, developing marketing proposals and business plans, competitive analysis, negotiating pricing structures and profit margins, designing art work for packaging, brochures and advertisements, inventory management and control
- Increased retail profits by 52%
- Reduced manufacturing costs/inventory by 14%
- Launched 4 additional products in retail
- Reconciled $9 million in aged receivables through audits and analysis
- Implemented software changes to identify unresolved accounts, quarterly savings of $155,000
- Monthly savings over $400,000 through process improvements for accuracy
- Created filing system traceable through computer program
10+ years of experience
Responsible for all decisions for multiple multi-million dollar retail outlets at the resort.
- In charge of all buying decisions, margin setting of merchandise, inventory control and developed merchandise standards.
- Responsibilities also include monthly profit/loss statements, analyzing financial reports for Executive Committee as well as developing yearly budgets and capital improvements.
- Hired, developed and trained all cashiers and managers.
- Oversaw a complete store remodel that involved movement of all merchandise, temporary location set up and take down, final design decisions.
- Monitored 3 capital budget projects in a year at 2 different locations.
- Help developed and shared best practices across the company.
- Mentored, coached and trained 25 team members.
6-10 years of experience
Brought into family retail business to help the organization change its business direction, product offerings, and strategy. Researched market trends and developed relationships with vendors. Held P&L responsibility over retail operations in store and at trade shows.
- Identified market niche and developed strategy and product lineup to enter retail space.
- Grew revenue through the development of new product lines and customer retention plans.
- Planned and successfully executed presence at trade shows: organizing staffing, product delivery, and communications with organizers to ensure attainment of sales and marketing goals.
- Coached sales team to exceed customer expectations and build lasting relationships.
- Negotiated with major vendors to achieve premium pricing (10% discount) and raise profit margins.
0-5 years of experience
Supervised retail stores and store management teams. Facilitated new store procurement, working with teams to meet store opening expectations and timelines. Provided direction to store managers on staffing, scheduling,
payroll, training, performance and customer service. Oversaw all logistical issues associated with product flow.
- Created effective retail procedures at the store level used to ensure meeting business objectives.
- Implemented New Hire Guidebook and established roles and responsibilities at the store level.
- Heightened brand awareness by creating and managing consumer driven events at stores.
- Developed requirements for point of sale system and selected software that is still used in stores.
- Designed loss prevention and fraud management strategies which resulted in significant inventory
0-5 years of experience
Responsible for the operations of a prominent luxury-clothing brand with 26 stores in the UK and Europe.
- Received the Employee of the Year award in 2005
- Implemented new POS system and provided technical training to staff
- Conducted bi-annual stock takes and stock loss audits reporting results to the CFO
- Coordinated and implemented the construction and refurbishments of new and existing stores
- Daily responsibilities included updating sales data, stock information, support for the POS system, supplies, coordination of utilities, and liaison with merchandisers
- Organized and ran bi-annual staff sales generating approximately $300,000
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