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How to Format a Key Holder Resume
Although a key holder is usually a management position, select staff members can exhibit enough leadership potential and trustworthiness to help open and close a store. How you format your key holder resume depends on your current job title, the job you're pursuing, and the information you want to highlight.
Take Candidate A and B below. Both candidates have seven years of retail experience and oversee many of the same tasks. However, Candidate A is a senior-level employee and shift lead that performs job-assigned managerial duties. They can use the hybrid resume to clearly show hiring managers when they adopted management responsibilities and how long they’ve acted as an assistant store manager.
Candidate B, however, is still a sales associate training under the store manager and assistant manager to develop these skills. They handled these tasks for over six months and are eager to apply to a department leadership position at a sister store. To downplay their relative lack of management experience, they use a functional resume to focus on their retail management and customer service training to highlight their key holding responsibilities.
1. Candidate A - Hybrid Resume
Candidate Info
- 7 years of experience
- 3 years at this job
- AA Communications
Work History
Shift Lead — Key Holder, Elm and Fort
November 2020 - present, Boulder, CO
- Unlock doors and prepare store and employees for opening hours.
- Prepare registers for daily sales by counting and inserting cash drawers, booting up POS systems and logging the day’s starting cash amount.
- Participate in monthly product knowledge, operational and guest service training.
2. Candidate B - Functional Resume
Candidate Info
- 7 years of experience
- 3 years at this job
- AA Communications
Professional Skills
Retail Management
- Responsible for opening or closing the store with minimal assistance from the store manager or shift lead.
- Ensure the sales floor is clean, organized, and fully stocked before opening the store to customers.
- Count and cash out registers, lock cash registers with end-of-day log in the store safe before locking up the store at the end of the business day.
- Operational responsibilities include cleaning, trash removal, restroom maintenance and mopping floors.
Customer Service
- Use selling skills by explaining benefits, features, prices, quality, value and other product information.
- Attend monthly product knowledge, operational and guest service training to provide proper customer support.
Key Holder Resume Samples
No results found
Candidate Info
years in workforce
months at this job
High School Diploma
Key Holder
Supervised and coordinated the activities of workers engaged in one or more occupations.
- Interpreted company policies to workers and enforced safety regulations.
- Suggested changes in working conditions and use of equipment to increase efficiency of shop, department, and work crew.
- Analyzed and resolved work problems and assisted workers in solving work problems.
- Successfully managed a 7-person team in running a retail operation.
- Trained new workers.
- Conferred with other supervisors to coordinate activities of individual departments.
- Responsible for opening/closing of the store, bank deposits, paperwork, and unloading of truck.
- Performed activities of the workers supervised, when needed.
Candidate Info
years in workforce
years at this job
Front Desk Receptionist-key Holder
Duties included answering phones, booked appointments, ordered and picked up retail products, ordered office products.
- Coordinated and facilitated salon education courses and meetings, performed inventory.
- Greeted clients and assisted their needs on a daily basis, utilized the "perms" salon computer program to book appointments; used computer to balance day and matched it to a manual close out.
- Received "Above and Beyond" Award at Allen Edwards three consecutive years in a row
- Interests include: reading, working out, music, concerts, baking, and museums.
Candidate Info
years in workforce
years at this job
Computer Science
Store Manager/key Holder
Responsible for opening and closing duties for location.
- Coordinated rollouts at U.S.P.S, Cingular, Panasonic corporate locations.
- Conducted district meetings for underachieving representatives on data attainment.
- Met clientele immediate expectations by maintaining interpersonal abilities.
- Continually achieved top sales and increased store profitability.
- Top Gun Award in 2007 for the best customers service in the district and for exceeding expected monthly goals.
Candidate Info
years in workforce
months at this job
High School Diploma
Accessory Design
Seasonal Key Holder
Handled all cash, check, credit/ debit transactions with 100% accuracy
- Handled guest complaints and maintained a positive shopping experience for all customers
- Assisted customers over the phone regarding store operations, products, promotions and orders
- Ensured floor and stock areas consistent with store standards.
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers
Candidate Info
years in workforce
months at this job
Science
3rd Key Holder
Processed monetary transactions, and provided high levels of customer service.
- Managed work areas, and maintained appropriate levels of inventory.
- Assisted in opening and closing of location, including cash handling and deposits.
- Manager on duty when the store manager and assistant manager was off duty.
Candidate Info
years in workforce
months at this job
Cashier / Key Holder
Opened and closed store, balanced draws and safe, made bank deposits.
- Completed daily office duties including checked emails and printed paperwork.
- Assigned daily duties to associates; ensured adequate supply of merchandise.
- Provided excellent customer service, made refunds and exchanges as necessary.
Candidate Info
year in workforce
year at this job
Medical Technologists
Key Holder
addressed customers questions and concerns
- Interviewed potential employees; trained new employees
- Processed shipments; stocked merchandise; performed inventory
- Performed visual merchandising and audits
- Prepared daily bank deposits
Candidate Info
years in workforce
years at this job
Sales Associate/key Holder
Displayed passion for customer service and going above and beyond by greeting customers with enthusiasm and energy as well as assisting them with merchandise inquiries
- Served customers and displayed effective sales skills
- Utilized effective sales skills when offering customers cutting-edge solutions in a friendly, confident and knowledgeable manner
- Executed non-negotiable standards of store operation including stocking, cleaning and merchandising
- Itemized and totaled customer merchandise selection at checkout counter, using cash register, and accepted cash or charge card for purchases
Candidate Info
years in workforce
year at this job
Arts And Sciences
Key Holder
- Managed workflow to exceed quality service goals.
- Interviewed job candidates and made staffing decisions.
- Hired, trained and evaluated personnel in sales and marketing.
Candidate Info
years in workforce
month at this job
Sociology
Key Holder
- Responsible for managing all transactions effectively
- Trained and supervised new employees to provide outstanding customer service and handle the cash register properly
- Successfully completed opening and closing of store
- Deterred many loss prevention issues from occurring
- Calculated metric reports to make sure daily goals were met
Candidate Info
year in workforce
months at this job
Philosophy, And Minoring
Key Holder
- Responsible for opening and closing of the store.
- Visual responsibilities included updating the store window, handbags and accessory displays, that produced optimal sales.
- Possessed strong product knowledge and details of individual antique/designer items.
- Reviewed, processed, and logged incoming products; maintained products by managing ongoing inventory for all fixtures and ensured other team members executed inventory priorities during the shift.
Candidate Info
years in workforce
year at this job
Medical
Key Holder/sales Lead
- Created, Managed and Executed plans to increase sales and profitability. Met and exceeded sales goals by 300%.
- Ensured each customer received exceptional customer service by providing a friendly environment which included greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of exceptional customer service.
- Assisted in the organization of events and parties including staffing of events and support of store social media.
Candidate Info
years in workforce
months at this job
Communication Studies
Retail Consultant/restricted Key Holder
Use effective communication skills and selling techniques to efficiently meet and exceed monthly sales quotas by over 100%.
- Develop relationships with walk-in customers to create new business opportunities.
- Give exceptional customer service to keep customers in order to continually receive their business.
- Strategically work with the store team to develop new selling methods on new products and merchandise.
- Interact with customers to help them discover the plan and device that best suits their needs.
- Research plans and devices across all different carriers to demonstrate how Sprint provides the best value.
- One of the top store leads responsible for opening and closing the store, as well as reporting the end of day numbers.
- Attend weekly corporate meetings with various levels of management across the state to quickly learn about the new releases.
Candidate Info
years in workforce
years at this job
Liberal Arts
Medical
Third Key Holder/store Supervisor
Computed sales prices, total purchases and received and processed cash or credit payment
- Recommended, selected, and helped locate or obtain merchandise
- Maintained records related to sales
- Instructed staff on how to handle difficult and complicated sales
- Reported daily revenue to the District Manager
- Coordinated visual updates
Candidate Info
years in workforce
years at this job
Healthcare Administration
Sales Supervisor/ Key Holder
Awarded "Employee of the Month" for achieving / exceeding sales goals
- Managed Loss Prevention and Store Operations
- Ensured that quality customer service standards were met
- Addressed customer questions and complaints
- Coordinated daily sales goals
- Assisted with Interviews/ New Hire Process
Candidate Info
years in workforce
months at this job
Certificate
Computer Technology
Criminal Justice
Key Holder/sales Lead
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientele.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
Candidate Info
years in workforce
years at this job
Fashion Marketing
Shop Manager/assistant Manager/key Holder/sales Associate
Drive company and store goals while performing operational procedures
- Develop and coach a team of eleven associates and train qualified personnel
- Driving sales and setting a leadership standard for maximizing profits
- Understanding store trends and reports while upholding and implementing clientele management through the company's GUEST EXCELLENCE Program.
- Executing floor sets, shipping and receiving, inventory, loss prevention, and personal styling
Candidate Info
years in workforce
months at this job
Sales Associate/key Holder
Responsible for achieving individual sales plan.
- Ensure store is stocked, displayed and secured according to plan.
- Describing benefits of various lenses and frames, replacing screws and adjusting frames.
- Operate the register and handle all cash pertaining to bank deposits.
- Display a gracious, courteous and polite manner when interacting with all customers.
Candidate Info
years in workforce
years at this job
Education
Senior Sales Associate/key Holder
Finished in top 1% of sales in the country, named to "Winner's Circle" for 2011
- Completed opening and closing tasks including inventory and deposits
- Team leader/floor coach
- Acclimated new employees at the only training store in south jersey
- Managed outbound calling campaign and business to business outside sales
Candidate Info
years in workforce
months at this job
Key Holder/ Sales Associate
Greet and interact with clients
- Open and close store according to company policy and guidelines
- Demonstrate knowledge of merchandise, current marketing campaigns, and in-store promotions
- Execute store visual, merchandising and signage as communicated by corporate office and determined by store management team
- Communicate store priorities as determined by store management and delegate tasks to Sales Associates accordingly
Candidate Info
years in workforce
months at this job
Business And Information Technology
Cosmetology
Business Administration
Key Holder
- Helped customers find the appropriate products for home hair care while upselling.
- Stocked, tagged, and marked down merchandise while checking out at the register.
- Performed clerical duties including closing and opening.
Candidate Info
years in workforce
months at this job
Socio-cultural Anthropology
Sales Representative and Key Holder
Created and maintained positive interpersonal relationships with VIP clientele
- Established a culture of excellence within store environment
- Set goals and expectations for sales, merchandising and customer service with the team
- Increased sales with the use of current fashion and industry knowledge
- Experience with inventory, product orders, scheduling, payroll and new hire training
- Cash handling for both opening and closing the store
Candidate Info
years in workforce
months at this job
High School Diploma
Arts
Key Holder
Opening and closing the store and performing various security procedures
- assuring that the store will be ready to be left until the next opening
- Normal associate tasks (answering queries and responding to a customer's concerns, assisting in sales)
- Doing jobs on the floor like restocking shelves and moving boxes.
- Putting out new merchandise when recieved
Candidate Info
years in workforce
years at this job
High School Diploma
Marketing
Mass Communications
Third Key Holder /retail Salesperson
Directed and trained new employees in performing in-store services for customers
- Inventoried stock and reorder when inventory drops to a specified level
- Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons and vouchers, balancing cash drawers, and making deposits
- Recommended, selected, and helped locate or obtain merchandise based on customer needs
- Instructed new employees on how to handle difficult and complicated sales
- Described merchandise and explained use, operation, and care of merchandise to customers
- Placed special orders or call other stores to find desired items
- Computed sales prices, total purchases and receive and process cash or credit payments
- Secured store and handled situations such as theft and security risks
- *Gaps in employment due to school**
Candidate Info
years in workforce
years at this job
Key Holder Supervisor
Opening and closing store.
- Key holder also responsible for balancing safe and preparing cash drawers for the day.
- Western Union money transfer agent.
- Responsible for credit and background history and evaluation in determining loan candidates.
- Certified loan specialist.
- Promoted from teller to supervisor within four months of working.
- Awarded outstanding customer service employee of the year for 2014.
Candidate Info
years in workforce
years at this job
Photography, And Computer Aided Drafting
Progress
Key Holder/sales Lead
- Responsible for providing outstanding Branded customer service and performing operational duties that drive sales through product knowledge, merchandising, register functions, store cleanliness, and other related duties.
- Performed operational duties to run the retail store that included opening/closing, ensuring store security, overseeing safety and assisting with escalated customer issues.
- Maintained courteous and efficient hand selling to customers so that their needs and expectations were met or exceeded.
- Drove sales by meeting and collaborating with the store team to understand, support and achieve established sales goals and objectives.
- Supported an environment of health and wellness through an in depth education of vitamins, minerals, herbs and general nutrition provided by the company.
- Scheduled appointments for in-store live demonstrations of product from associated brands and their representatives.
- Researched and reached out to possible wellness partners to further spread our involvement in the local community.
Candidate Info
years in workforce
year at this job
Associate of Applied Science
Team Leader/key Holder
Responsible for the driving of sales with a management team in a commission sales based environment.
- Coaching and assisting employees with their individual sales goals through customer service and product knowledge techniques.
- Responsible for the opening duties of the store and assigning sales goals for the team leaders and employees for the day that is consistent with the projected outcome of sales day.
- Assisting with cleaning responsibilities to keep the store in a presentable state in which the customer can shop.
Candidate Info
years in workforce
years at this job
Key Holder / Sales Lead
- Responsible for cash register pick up’s, store goals, separated charge slips, coupons, vouchers, made daily store deposits, and secured store at open and close.
- Replenished store maintained stock room, inventory counts, floor sets, processing and receiving of all merchandise.
- Excellent customer service, maintained sales goals and store credit card goals.
Candidate Info
years in workforce
years at this job
Key Holder/sales Lead
- Responsible for cash register pick up’s, store goals and weekly store deposits.
- Organized and maintained merchandise in stockroom, and filled in the selling floor as needed. .
- Ability to demonstrate timely execution and compliance of floor sets, and Inventory counts.
Candidate Info
years in workforce
years at this job
Criminal Justice
Supervisor, Key Holder
Main job is to supervise 4 to 6 Assistant Supervisors and Sales Associates and ensure that they are doing their assigned duties for the day
- Count register funds when opening and closing the store
- Assisting the Manager by making sure the store is running efficiently at all times
- Merchansiding
- Make sure that the store was neat and organized throughout the day
- Comply with visual standards
- Provide great customer service always.
Candidate Info
years in workforce
years at this job
High School Diploma
Liberal Arts
Key Holder
I performed management duties, which often including working alone.
- Become knowledgeable of product offerings and features to help customers make an informed purchase decision.
- Made sure that I was informed of corporate sales and pricing changes. I also updated product labels as needed.
- Participated in weekly floor sets to update product inventory and promotional displays.
- Use point-of-sale system to process purchases, returns, and store pickup orders
- Fill out deposit slips and deposit bags and drop them off at the bank.
- Resolve customer issues when they arose.
Candidate Info
years in workforce
years at this job
Supervisor/key Holder
Hands-on day-to-day store preparation functions (feature/seasonal product showcasing, cleanliness of store, ensuring appropriate count of merchandise displayed and available back inventory)
- Administrative opening & closing functions including reconciliation of cash, credit cards, returns and securing the store at close
- Review daily store-sales against forecast to support projected budget
- Data entry of collected store receipt transactions to balance and report results to upper management
- Store shipments & deliveries handling
- Cashier and in-store/phone customer service
- Inventory pricing and counts
Candidate Info
years in workforce
years at this job
Business Administration
Commerce
International Business
Key Holder
- Building strong relationship with clients, store partners, team members and other luxury retail brands.
- Organise private events for high profile clients, to show new collection once a year.
- Handling day to day tasks, involving sales and customer complaints.
- Motivate team to achieve individual and daily store goals.
- Conduct sales training program to increase sales and to achieve annual budget.
- Extensive work with visual standards and merchandising high-ticket items.
- Increased the store average UPT by 0.9% and ATP for higher value, higher than any other Zegna outlet stores in US.
- Successfully increase retention rate by 3.7% in comparison to last 5 years.
Candidate Info
years in workforce
years at this job
Key Holder
Inventoried, stored, priced and restocked merchandise displays in retail store.
- Stamped price tags on merchandise, referring to price list
- Locked and secured store.
- Answered customer complaints and inquiries.
- listed and totaled cash and checks to prepare bank deposit slips.
Candidate Info
years in workforce
years at this job
Psychology
First Key Holder/clerical Assistant
- Coordinated store product and maintained merchandise flow
- Created employee schedules and monitored payroll
- Typed documents such as emails, merchandise transfers, and weekly reports
- Trained new hires, including management and sales associates
- Provided daily shift floor coverage
- Maintained communication with staff
- Supervised daily operations of the store
- Scheduled and performed interviews
Candidate Info
years in workforce
months at this job
Criminal Justice
Temporary Key Holder/sales Associate
Responsible for training new associates with store operations and selling
- Supervised and delegated tasks for day to day store operations
- Maintained high selling standards
- Organized and audited merchandise
- Provided helpful, unique customer service
- Excelled in jewelry repair
- Extensive knowledge of jewelry and sales techniques
- Responsible for opening and closing the store
Candidate Info
years in workforce
months at this job
Business
Associate of Science
Key Holder
Responsibilities include achieving the personnel goals and goals of the store.
- Provide excellent customer service by utilizing the product knowledge.
- Ensure the housekeeping duties like vacuuming, cleaning and decoration.
- Operate the cash and attendance register.
- Communicate with the Store Manager on any issue.
- Responsible for the sales drive, profit and shrink the results.
- Handle the queries and problems of the customers.
Candidate Info
years in workforce
years at this job
Business Operations
Key Holder/sales Lead
Communicate and motivate store teams to achieve optimal business results.
- Drive to achieve Store Goals for the Year/Month/Week/Day/Segment.
- Support the continuation of a team selling Store environment that delivers a fashion focused [company name] experience for our Client.
- Support [company name] selling, incentive and product knowledge strategies.
- Assist leadership team (Store Manager, ASM, and SL) in the Roles Leader function.
- Hold keys to the store and can open and/or close the store.
Candidate Info
years in workforce
year at this job
Literature
Communications
Key Holder
Met and exceeded sales goals
- Opened and closed store
- Collaborated with staff on meeting daily goals
- Trained new staff on policy and procedure
- Responsible for opening and closing store
- Tracked inventory on a monthly basis
- Provided exceptional customer service
Candidate Info
years in workforce
months at this job
Family And Human Development
Sales Associate/ Key Holder
Sold shoes, socks, orthotics, and other products necessary for the upkeep of proper foot health
- Provided prompt and thorough "sit and fit" service for customers with a variety of podiatric needs
- Palpated the feet for ailments and provided multiple solutions for their conditions
- Digitally casted and scanned the feet for custom orthotics
- Recovered, trimmed, and shaped orthotics on a grinder
- Made minor adjustments to shoes and orthotics as needed
Candidate Info
years in workforce
months at this job
Economics
Economics
Key Holder
- Support store manager with management and coordination of daily operations in store
- Recruiting and training of on-boarding staff on product knowledge and client management
- Perform managerial functions such as opening/closing, completing weekly schedule, processing payroll, checking in merchandise, taking weekly conference calls and preparing and making deposits as needed
- Visual merchandising according to window and floor set directive, along with the presentation of marketing
Candidate Info
years in workforce
years at this job
Computer Science, Information Systems
Key Holder/sales Associate
- Drive sales to support UPT and ADS quotas
- Assist clients to enhance their luxury shopping experience
- Achieved top seller status for 4 consecutive months
Candidate Info
years in workforce
years at this job
Full-time Key Holder
Assist the store manager in achieving sales goals while still meeting individual sales goals
- Develop and maintain customer relationships that result in repeat business through a loyalty program
- Responsible for product and brand image while maintaining an organized store
- Coach team members using circle of service tool and product knowledge
- Perform opening and closing procedures for the store, predicting stretch goals, filling out daily communication sheets, and sending nightly e-mails
Candidate Info
years in workforce
year at this job
Audio Production
Sales Lead/key Holder
Provide customers with detail usage and benefits information on our products and policies
- Fulfill clients' enquiries with an energetic and positive mental attitude
- Increased company profit margin by constantly applying outstanding salesmanship
- Perform store opening and closing procedures, and provide daily reports
Candidate Info
years in workforce
years at this job
Key Holder/ Sales Ambassador
Opening of the store as well as closing
- Making sure all sales associates are providing excellent customer service
- Execute the daily operational day to day goals and priorities assignment by the store management
- Meet and greet patients
- Assist in filing paper work and organize patient records
- Answer a multi line telephone system
- Redirecting calls
Candidate Info
years in workforce
months at this job
High School Diploma
Key Holder
- Unload trucks according to the prescribed process for the store.
- Open and unpack cartons and totes.
- Assist in plan-o-gram implementation and maintenance.
- Open and/or close the store.
- Authorize and sign for refunds and overrides; count register; make bank deposits.
- Act in a lead capacity in the absence of the Store Manager or Assistant Store Manager.
Candidate Info
years in workforce
year at this job
Fashion Merchandising
Apparel Merchandising
Intern/leader/key Holder
- Greeted customers, assisted with their needs
- Facilitated floor moves and wall sets with my own visual ideas
- Displayed windows and mannequins with recent merchandise
- Assisted in teammate training
Candidate Info
years in workforce
months at this job
High School Diploma
Makeup Artistry
Key Holder/sales Associate
- One of few Key holder positions, operational Management position.
- Open & Close P.O.S. Register System.
- Meet & Greet customers, assess their main concerns and meet it within a timely manner, according to their needs and up-selling the clients on our other items,
- Merchandising and maintain all inventory.
Candidate Info
years in workforce
months at this job
Mechanical Engineering
Sales Associate (key Holder)
- Key holder for store after 2-months of consistent friendly, confident, & respectful customer service
- Works with customers to obtain a complete well-thought out solution for needs & expectations
- Resolves customers technical issues including repairs, troubleshooting, & maintenance inquiries
- Improves statistical performance results on a weekly basis
Candidate Info
years in workforce
months at this job
High School Diploma
Key Holder
- Processing shipment then arranging visuals according to company standards
- Achieving store financial goals by maximizing stores KPI's
- Certified in ear piercing
- Opening/closing: emailing, banking, paperwork, operating phones
Key Holder Resume Success Stories
Key Holder Resume FAQ
What should a key holder position include on a resume?
A key holder has sales, customer service, and management experience. What you feature on your resume will vary based on the new jobs that you’re interested in. You should include the following core resume sections.
- Contact information: The top of your resume needs to feature your full name, phone or cell number, professional-sounding email address, and additional contact information like a professional website, portfolio, or social media account.
- Introduction: You can choose a resume summary or resume objective. This brief paragraph pitches one or two relevant skills or accomplishments to help sway a potential hiring manager to consider your application.
- Work timeline: A work history section drafts a detailed timeline of your previous job titles, employers, and responsibilities to help hiring managers envision your experience, qualifications and career growth.
- Skills: This simple section relies on an additional six to eight skills to help boost your key holding and management skills.
- Education: This final mandatory section allows you to include academic degrees or specialized training like leadership conferences or accounting courses to help highlight your key holding knowledge.
You can find strategic resume examples here to learn how you can tailor each of these sections.
Is a key holder the same as a manager?
A key holder is responsible and trustworthy enough to open and close a store. A store manager is always a key holder, but team leaders and select shift leads like assistant managers or senior sales associates can be granted key holder status.
Your responsibilities as a key holder may include the following additional duties:
- Handle opening or closing operational procedures.
- Supervise cleaning staff.
- Oversee opening/closing staff.
- Cash registers in/out.
- Prepared safe and bank deposit slips.
- Set or disable alarms.
