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What does a convenience store clerk do?
Store clerks have many responsibilities, such as assisting customers, stocking inventory and using the cash register to facilitate sales. They support store management and generate sales.
Convenience store clerks are friendly and energetic problem-solvers. This hands-on, customer-focused role requires stamina, organization and attention to detail.
What is the importance of a convenience store clerk?
Convenience stores are known for quick and convenient purchases. Their store clerks are the key to cultivating loyal return customers.
Because convenience stores are the one-shop-stop for the community, it is common for store clerks to have a strong connection with existing customers. These relationships eventually become the lifeline of the business.
Even if you have the best product, if your customer service is terrible, it will drive people away. A successful store clerk will be friendly and efficient while creating personalized service.
Convenience Store Clerk Duties and Responsibilities
While their employer determines convenience store clerks' day-to-day duties, there are many core tasks associated with the role. Based on our analysis of job listings, these include:
Customer Interaction Convenience store clerks are on the front lines interacting with patrons. They welcome them, answer questions related the products and services offered, and direct them to key locations within the store (a product aisle, the manager's office, bathroom, etc.), maintaining a helpful and positive attitude in all interactions.
Store and Merchandise Maintenance Convenience store clerks arrange merchandise, stock shelves, manage store displays, and ensure all areas are clean and neat. This can include taking out trash, dusting, mopping floors, and other cleaning duties as necessary. They also open and close the store, depending on shifts. Convenience store clerks are expected to keep track of inventory, notifying their manager when something is running low or ordering new inventory as needed.
Operate Cash Register Convenience store clerks operate the cash register, processing customer payments, handling cash, debit, and credit transactions, and balancing the cash drawer. Cash register types vary by employer.
Convenience Store Clerk Skills and QualificationsConvenience store clerks have a passion for customer service. The ideal candidate works well with different personality types, enjoys helping others, and upholds a strong sense of cleanliness and organization. Employers prefer candidates who possess the following abilities:
- Strong communication skills - to interact with many types of people, including customers, supervisors, and vendors, keeping things running smoothly, training new staff, working with vendors to place accurate inventory orders, and assisting customers with questions and purchases
- Detail-oriented - in fast-paced environments, it is important to be a strong performer under pressure and to be able to multitask while offering excellent customer service, checking inventory levels, managing the cash register, and interacting with staff
- Problem-solving - from working independently without an immediate supervisor for extended periods of time to dealing with tricky customer situations or possible security issues, convenience store clerks do their best to find solutions or diffuse situations in a safe manner
Convenience Store Clerk Education and TrainingWhile no formal education is required for convenience store clerks, a high school or general education diploma is preferred. Previous work experience as a store clerk is strongly desired by most employers. Preferred credentials vary by establishment, but convenience store clerks may be required to pass background checks and be certified in CPR and first aid. Hands-on training is typically offered by employers, and some provide written manuals on company protocols and procedures.
Convenience Store Clerk Salary and OutlookThe Bureau of Labor Statistics (BLS) lists the median annual wage for convenience store clerks as $11.80 per hour or $24,470 per year. This can vary based on the industry and state in which you work. As reported by the BLS, the employment of store clerks is projected to show little or no change from 2016 to 2026. Advances in technology, such as self-service checkout stands in retail stores and increasing online sales, may limit the need for a lot of store clerks.
There are many helpful resources available for those interested in careers as a convenience
store clerk. Please review the links below for valuable information and the latest industry news:
The Customer Service Institute of America - This group comprises international member organizations promoting service excellence through international customer service standards, certification, awards, and professional development programs.
Store Cashiers, Checker, Clerk, Formulas, Principles & References: Just In Time Revision Guide for Success at Any Retail - Customer Service, Cashiers, Sales and Stock Associates Job Interview - This book will help you to successfully convey powerful and useful information to a potential employer. This book tries to bring together important job interview information.
CPR and First Aid Certification Information - Online first aid classes give you the skills you need to respond to a wide range of emergencies—and can help those in need achieve the best possible outcomes.
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