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Hospitality Manager Resume Samples
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0-5 years of experience
Performed all FOH duties associated with the successful management of a $5+ million/year sales location
- Maintained strict beverage waste compliance
- Worked directly with all staff to comply with and improve Guest Satisfaction Survey standards
- Assisted in completing the duties of unfilled Staffing and Training manager position
- Reduced beverage waste from 17.3% at hire date to 5.8% yearly aggregate
- Increased customer satisfaction rating from the third lowest of 117 total to the top 10% of our division
0-5 years of experience
Assisted in ensuring successful operation of three [company name] during transition period.
- Tasked with identifying, interviewing and hiring of all Front of House staff for new restaurant opening.
- Have maintained an overall low turnover rate within department through consistent coaching and development of team.
- Planned, coordinated and executed initial local marketing efforts within community to ensure strong local business revenue within the restaurant.
- Successfully maintained an overall 90+ Secret shop rate within department through strong accountability and effective and ongoing training.
- Through successful performance based scheduling techniques, have aggressively been able to control labor percentage, often obtaining personal goal of 3% under labor, while still ensuring high level of guest satisfaction.
0-5 years of experience
Oversaw operations of the Highlands Ranch Location generating over $3 million revenue and monitored P&L statements and PACE in order to be as profitable as possible.
- Managed every aspect of FOH operations overseeing a staff of 40+ employees incl. Cashiers/greeters, servers, bartenders, and GECs.
- Maintained systems and procedures designed to monitor and regulate bar/food/labor costs.
- Ensured guest satisfaction through are GEM program and created professional relationships through continuous interaction with the client.
- Worked directly with the vendors to coordinate marketing events to promote new products and drive sales.
- Managed the Human Resource aspect of the business through recruiting, initial training, and continuous development.
0-5 years of experience
Primarily responsible for sales of exclusive table reservations, the company's most profitable department.
- Increased product sales an average of 25% annually over four consecutive years.
- Supervised a team of 15 service employees, delegating responsibilities in a fast-paced and high-pressure environment.
- Responsible for collecting payment, resolving problems, and fulfilling special requests from clientele.
- Ensured customer satisfaction of up to 30 table reservations in an evening.
- Established positive rapport with clientele in order to maintain long-term relationships and promote repeat business.
- Conceptualized and coordinated special events to increase sales company wide.
- Acted as the face of the company for social media sites and promoted the business outside of work.
- Utilized Microsoft Office and Google Docs to keep books, track sales goals, and schedule employees.
0-5 years of experience
Directly supervised and trained 45 staff members and 15 kitchen staff
- Planned and implemented server contests that increased alcohol sales over prior year
- Developed and oversaw successful theme nights which raised sales by over 8%
- Maintained beverage cost within store goals of 18-22%
- Ordered and maintained par levels of inventory, including alcohol and smallwares
- Scored at top of class (95/100) on intensive exam in Darden Corporate Training Program
6-10 years of experience
Managed 30+ employees including various operational tasks for an operation with over $5 million in annual sales.
- Worked independently for over 200 clients.
- Received employee of the month honors and top scores on shopper reports with exceptionally high customer service marks.
- Prepared end of day and weekly reports.
- Managed all incoming cash and prepared nightly deposits.
- Earned reputation for going the extra mile to improve customer service experience.
6-10 years of experience
Ensuring the highest standards of food and beverage service. Keeping control of food and labor costs. Maintain Health and OSHA Safety procedures. Responsible for recruiting, training & developing restaurant staff. Dealing with and resolving customer inquiries and complaints. Communicating and mentoring staff to ensure efficient food service.
- Employee of the Month 2005 and 2009
- Reduced Inventory Losses by 22.5%
- Trained 12 staff members that were promoted within the first 2 years of employment
0-5 years of experience
2012 fiscal year, increasing by $115,140 from the previous year.
- Directly supervised 6 supervisors with an additional 50+ employees combined in their departments.
- Scheduled staff appropriately to business volume to provide maximum quality services at minimum expense.
- Monitored compliance with local, state and federal health and safety standards and conducted self-audit inspections.
- Trained staff on proper policy, procedures, and rules for the use of equipment used in the restaurant, housekeeping, maintenance, front desk, and office. Communicated job duties and agency policies to employees in order to provide excellent service.
- Consulted with guests to determine objectives and requirements for events and provided guidance to employees to ensure quality guest services for banquets, conferences, meetings and catered events.
- Supervised all procurement/inventory activities for lodging facilities, restaurant, and gift shop operations.
0-5 years of experience
Collaborated with Executive Chef and GM in booking large parties and negotiated pricing for set menus
- Accommodated, confirmed all restaurant reservations, and increased large party reservations by 15%
- Managed Front of House Staff and conducted ongoing training
- Executed opening/closing duties including: financial reports, preparation of deposits, and verifying staff accuracy
0-5 years of experience
Managed and trained all staff and had the lowest employee turnover rate in over 3 years.
- Responsible for employee recognition and created events to keep morale high
- Promote sales through service by ensuring our customers are provided with appropriate service recovery when applicable.
- Ensured trucks were unloaded in a timely manner and ensured our inventory levels matched our GM's order.
- Recipient of Customer Service Star Award in 2012.
0-5 years of experience
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
- Interacted positively with customers while promoting best facilities and services.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Carefully interviewed, selected, trained and supervised staff.
- Effectively managed payroll and timekeeping, including completing the proper paperwork for new hires and terminations.
0-5 years of experience
Responsible for managing and coaching staff of 200 line level and management employees in customer service.
- Developed and administered ongoing customer service training; supervised handling of all guest complaints.
- Created hospitality focused programs including new client follow up, ongoing customer service metrics, new client referral
- Served as company liaison to Estee Lauder Global Consumer Communications department during company acquisition.
0-5 years of experience
- Instituted a rolling forecast tied to the daily sales reports which allowed a greater control over all expenditures.
- Built pro forma for every event and expenditure which was discussed prior to execution during bi weekly meetings with the vice president.
- Developed a working labor matrix which has been implemented within the property.
- Overhauled the beverage inventory systems which allowed supervisors the ability to verify theoretical versus actual cost of goods within an older micros 9700 system.
- Installed a beverage program which increased per capita sales from $6.95 to $23.79 all while maintaining a 24% cost of goods.
0-5 years of experience
Ensured efficient workflow through effective shift management by scheduling a staff of up to 50 employees including supervisors, cooks, dishwashers, servers, bus persons, hosts/hostesses and bartenders.
- Oversaw employee relations through staff recruitment, training and performance evaluations.
- Monitored staff performance including tardiness, work behavior and attitude, productivity and adherence to policies.
- Responsible for placing all food orders and maintaining appropriate inventory.
- Managed weekly inventory and vendor relations to ensure the timely and cost-effective purchasing of food, beverages, liquor, beer and small wares.
- Promoted to General Manager after proving my knowledge, leadership skills, management abilities and determination to succeed.
0-5 years of experience
- Provided hands-on leadership with 45 personnel performing hotel services, administration, and inspections.
- Maintained facility upkeep, coordinated necessary repairs, identified deficiencies, conducted housekeeping, sanitation, and pre-vacating inspections for three facilities with 1635 beds.
- Ensured 100% customer satisfaction through the use of quality controls and customer evaluations.
0-5 years of experience
Primary supervisor of 60+ service staff. Hired 90% of the FOH team members for the new store opening
- LSM for the launch of the restaurant
- Training and implementing policies and work procedures, food safety, sanitations and work ethics creating a successful business and reputation retention
- Updated and improved staffing handbook and Red Ticket Program
- Customer service focus, auditing, daily cash balancing and settlements, monitoring and purchasing of supplies, building maintenance and housekeeping
- Responsible for writing service staff schedules and maintenance of team members files
- Processing all guest care calls/comments
0-5 years of experience
- Strategized on media messaging, social media marketing, and other advertising.
- Managed client accounts and supervised over a dozen employees.
- Planned, scheduled, and executed open houses and large group meetings.
- Coordinated with clients to plan events at the venue.
- Collaborated with local venues and catering companies to arrange large scale events, meetings, and retreats.
- Assisted clients in finding their way around the facility and explained the various services and packages offered by the spa.
0-5 years of experience
Hired 12 volunteers and created a festival shift schedule with duties and responsibilities for Lightning in a Bottle
- Communicated with managers for the collection of 100+ artist riders
- Compiled a list of artist specific tech packs to ensure day of performance needs are met
- Set up and organized artist green rooms with sponsored donations as well as riders for all 6 stages
- Shopped and fulfill riders for 100+ artists
- Organized and labeled riders in gift boxes for artists for fast delivery and organization
- Communicated consistently with stage managers and production coordinators 20 hours a day for 10 days
Hospitality Cover Letter Examples
