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0-5 years of experience
Revised messaging and managed revision of associated collateral materials, slide decks, demo site and sales pitch.
- Revised proposals, contracts and pricing model to be consistent from one customer to the next based on services used and to increase the Average Sales Price (ASP). Increased ASP by 29% from $4,300 to $6,100.
- Oversaw Salesforce reconfiguration to maximize sales efficiency and availability of performance metrics
- Retrained sales staff to more effectively qualify leads from marketing, conduct more effective sales presentations, and increase individual revenue production.
- Revised trade show marketing strategy, producing a 200% increase in qualified lead generation.
- Developed direct email campaign to prospects and customers to generate leads and remain front-of-mind in the market.
- Produced monthly, quarterly and annual reports on production, revenues, commissions and other relevant metrics.
0-5 years of experience
Iddna Enterprise
- Maintained and developed good relationship with customers
- Displayed efficiency in gathering customers
- Kept records of sales and other information pertaining to the enterprise
6-10 years of experience
- Analyze and interpret facts, financial records and business practices to determine the appropriate resolution for both the government and taxpayers’ interests in a customer service driven environment.
- Teach advanced concepts of enhanced collection actions and concepts as an instructor for continuing professional education.
- Provide recommendations and development of templates/tools as part of a territory quality-improvement committee, observed an improvement in overall quality score from 78% to 84%.
- Recommend changes in process structure as Project Manager of PCAO process review, impacting $80 million in small purchases via government credit cards by reassigning 17 FTEs to other areas of the finance division while improving output.
10+ years of experience
- Efficiently and effectively manage an assigned caseload and inventory consisting of approximately $3-4 million of the State’s Accounts Receivable balance, covering individuals and businesses located in six NC counties
- Consistently exceed performance goals, collecting over $1 million annually which contributes to the State of North Carolina’s current surplus
- Communicate daily with individuals and businesses to ensure compliance with Individual Income, NC Withholding and Sales tax schedules
- Assist taxpayers gain compliance by adhering to the NC State Tax Laws, including field visits to businesses and conversations with accountants and tax attorneys on their behalf
- Utilize legal remedies to resolve liabilities and secure tax returns, including bringing criminal charges against taxpayers when necessary
- Examine, research, verify and evaluate financial statements, returns and additional data provided by Taxpayers and/or their representatives
- Maintain a current knowledge of the NC Tax Laws, departmental policies and procedures
- Maintain proficiency of ITAS, Novell Groupwise, Intranet, Internet, Microsoft Word, Microsoft Excel and other databases necessary for daily job performance
0-5 years of experience
- Serve clients with subpoenas as well as – Requests Liens with County and Secretary of State
- Levy Wages and Bank Accounts
- Prepare cases for seizure and refer to the Attorney General Office
- Uses skip tracing tools to find tax payers and other active businesses.
- Review financial documentation to determine ability to pay back state sales tax, withholding tax and corporation.
- Manage case inventory of up to 350.
- Prepare Cases for Audit.
0-5 years of experience
- Attorney for the Collections and Bankruptcy Unit within the Tax Division.
- Prepare answers, motions to dismiss, memorandum of law, and respond to legal challenges to the Division in Superior Court and District Court.
- Implemented new procedures and forms for bankruptcy cases. File proofs of claims, objections, and motions in bankruptcy and adversarial proceedings, and attend creditor meetings in Bankruptcy Court.
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
