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0-5 years of experience
Collected Large Targeted Revenue every month from over 1,000 of the Largest Global company a/c’s.
- Reduced Debts and DSO to a Target Minimum per month. Ensured all receipts and credits are correctly allocated.
- Established and Maintained Great Customer Relationships to Maximize Account Performance.
- Managed customer accounts by ensuring any issues and queries were dealt with professionally and resolved quickly & efficiently ensuring no Payment Delays.
- Ensured Issues and Queries were dealt with promptly and professionally.
- Covered Responsibility for Team of 5 in absence of Team Leader before Team Grew & Developed
0-5 years of experience
Sr. Credit, Leasing Collections Analyst. 90% or more of time working in a queue, communicating with Sales Managers and handling escalated problems. Created the Credit & Collections Department for the North American market. Managed a team responsible for financial analysis, credit and leasing terms on commercial fitness equipment. Sr. Analyst responsible for credit underwriting, hold orders, developing leasing programs, dispute resolution, customer service and credit sales support. Member of the strategic operations management team.
- Co-Leader/developer – Sales Leasing programs – Increased lease sales by 54.6%.
- Developed credit review and collection strategy to reduce delinquency by 18.5%.
- Coached team on best practices to reduce 90+ day delinquency by 65.7%.
0-5 years of experience
Managed all areas of accounts receivable including customer bill generation, receipt and reconciliation of customer payments and customer account adjustments
- Prepared analysis of bad debts including making recommendations to the controller for proposed bad debt write offs
- Responsible for reconciliation of all accounts receivable general ledger accounts for the month end close process
- Analyzed and prepared sales tax returns for over 30 states on a monthly, quarterly and annual basis
- Successfully completed multiple state sales tax audits with no substantial findings
6-10 years of experience
Managed the debt position for assigned customer accounts. With a 5% or more reduction in each bucket within a $4.5 million dollar base
- Operated all established collection procedures to achieve targeted results while promoting excellent customer support to external and internal customers.
- Ensures the timely collection of outstanding monies in accordance with policies and procedures.
- Contacted and followed up with customers by all mean of positive effective communication regarding all unpaid balances
- Identified accounts that required special resolutions by consulting the sales representative and or escalating to management for reasonable resolution
- Maintained accurate and up-to-date customer details and account records.
- Developed and maintains cooperative and effective working relationships with all external and internal customers to ensure timely payment of invoices and resolution of customer queries.
- Obtained sufficient information to assess the credit-worthiness of newly proposed and existing customers and ensured that all clients meet the company requirements.
0-5 years of experience
- Liaise and process financial proposals for 30 dealerships ensuring compliance to all Standard Operation Procedures and Data Protection Act (DPA)
- Ensured accurate transfer of data and information to assist in the underwriting process and obtaining the correct credit score on initial input
- Provided customer service, collected arrears, while delivering consequences for 1,500 unpaid accounts
- Updated 1,500 accounts, achieving talk time and money collection targets $110k by working under the DPA at all times
- Succeeded in obtaining a retail Stage-1 funding mandate, for $75k to assist in the funding process of retail finance proposals
- Demonstrated pro-active approach towards personal development and raised team productivity by 60% by streamlining existing processes
- Served as Technical writer by drafting letters and forms for use in collection attempts targeting 15000 customer accounts
0-5 years of experience
Managed 352 active customer ledgers and met target collections of 95% of revenue
- Processed monthly expense reimbursements and reports for executive staff members
- Proposed and maintained vacation roster; organized special events and made travel arrangements for 22 staff
- Restructured accounts receivable financial systems and improved reporting procedures and collections
- Completing comprehensive credit review of prospective clients
0-5 years of experience
Responsibilities included managing and maintaining debtors ledger of 500 accounts involving collecting debt via the telephone, e-mail, fax and letter.
- Investigated customer queries
- Led client meetings to resolve problematic and aged debt
- Achieved both individual and team goals.
- Produced monthly reports for cash flow forecasting, reports for the credit manager and financial director and ad-hoc reports.
- Conducted team briefs, recorded minutes and supervised manual invoice procedure.
- Assisted with cash allocation and cash allocation queries during busy periods.
6-10 years of experience
Completed reviews and approved advertising credit accounts
- Managed the monthly billing process
- Managed decisions on account cancellation/suspensions
- Established communications with clients to ensure timely payment
- Addressed and resolved customer accounts queries.
- Ensured customer compliance with established advertising contracts
0-5 years of experience
Undertook debts collection, follow up and analysis of all overdue outstanding debts from clients and perform the debtors reconciliations.
- Reconciled large accounts
- Organized and maintained good relations meetings with clients who owed the company
- Built relationships with customers and reinstated the account receivables.
- Recover significant amount of outstanding debts about 65%
- Instrumental in developing and turned this falling credit control department to a very efficient channel.
- Personally re-negotiate liabilities and recovered bad debts.
0-5 years of experience
Managed debt collection on a portfolio of approx. 2000 accounts
- Allocated payments in accordance with customer remittances
- Researched account transactions to identify and resolve discrepancies
- Verified daily and month end reporting and account reconciliations
- Investigated and resolved queries relating to non payment of invoices and escalated risk issues
0-5 years of experience
Responsible for approving credit limit criteria and time payment
- Evaluated company credit control procedures, took appropriate actions against defaulters
- Managed outstanding sales balances and reviewed credit limits
- Maintained customer details and account records
- Corresponded about overdue accounts and assured establishment of follow-up contact
- Assisted with reports to credit manager
0-5 years of experience
I was responsible for a credit portfolio of $30 million. Led a team of credit analysts and increased the collections rate to 90% from 70% of goal consistently each month. Charge backs were reduced to less than 10% from 30%, while processing of charge backs was reduced from six months to being resolved within one month. Set performance target for team, report performance. Develop and maintain appropriate credit controls in accordance with IFRS and company.
- I improved follow-up on Factor and customer aging by implementing “workgroup” software within the department.
- Work closely with internal stakeholders and clients to establish payment procedures to make sure DSO was kept within established guidelines.
- Improved cash flow by $750k per month by establishing relationship with new Factor.
0-5 years of experience
Managed and followed-up on outstanding receivables.
- Issued monthly report to CFO and Head of Functions on each function’s receivables performance and forecasted
- Managed balances with other international KPMG offices.
- Developed and implemented the firm’s credit control procedures.
- Built and maintained solid relations with clients’ [company name]s
0-5 years of experience
Managed domestic and international receivables for product, management, and technical services
- Resolved work-in-progress issues, identified potential collection issues from partial job performance
- Identified and resolved short payments, over payments, and unidentified cash receipts
- Posted cash receipts and researched cash posting discrepancies
- Processed, posted, and reconciled credit card and COD receipts
- Major account management for Royal Caribbean Cruise Line and Norwegian Cruise Line
6-10 years of experience
Reviewed company credit control procedures and developed and implemented enhancements.
- Reviewed and analyzed credit applications, approved credit for customers and monitored credit limits.
- Responsible for billing and collections.
- Initiated proceedings to ensure outstanding debts were bought to a satisfactory conclusion. Prepared legal repossession orders. Worked as a bailiff.
0-5 years of experience
- Responsible for keeping account receivables update and ensured timely payments from Debtors.
- Responsible for Cost Accounting and reporting, cost reviews, audits, fixed assets, inventory accounting, variance analysis
- Balanced total checks, cash, BACS and credit card payments to cash book
- Maintained ledger and bank reconciliations, investigated misallocated cash and monies gone missing.
- Credit checked new customers and opened new credit accounts’. Maintained a record of all communication with the customers, resolved all problems for clients, liaise internally to progress any problems that are being handled.
0-5 years of experience
- Performed thorough account analysis, reduced aged debt by communicating and negotiating with the customers and managed risk by making arrangements for repayments through problem-solving and creative thinking
- Led the team responsible for high exposure, delinquent personal loan accounts and saved the accounts from charging off through constant follow-up and effective problem-solving and analytical techniques
- Managed over 200 past due accounts daily, which involved updating, retrieving and interpreting customer data while strictly adhering to all legal requirements and credit policies
- Trained over 15 new and experienced team members, provided feedback to the manager on their performance and helped them with their queries
- Assisted the team manager in account audits and handled various other tasks such as, resolving escalated customer complaints, performing skip tracing on accounts with no contacts and managing overseas customer accounts
- Enhanced customer confidence in GE Money by taking ownership of problematic customer accounts and resolved issues and complaints with diligence, saving customer’s time and resources
0-5 years of experience
Managed all aspects of accounts receivable, credit control, collection of all aged AR, liaison with banks, letters of credit preparation and execution, preparing and monitoring revenue & expenses
- Approve credit to customers after thorough analysis and credit check reports from D & B
- Monitor and advised Finance Manager of bad debts and analysis of aged AR turnover ratios
- Routinely completed all month end financial reporting for the branch, adjusting journal entries & reconciliation of all accounts
- Managed & supervised all accounts receivable for key accounts in middle east and Africa including global giants such as Chevron, ExxonMobil & Shell
- Set up internal control procedures and policies in Accounts receivable & credit control
- Reason for leaving company – Greater growth in a managerial role
0-5 years of experience
Assisted in adjusting and posting journal entries along with account reconciliations and general ledger using Sage DacEasy
- Used Excel to analyze aging summaries and statements to forecast for incoming receivables for the following week
- Assisted the manager with month end closing process
- Contacted customers regarding overdue and incorrect invoices
- Oversaw company’s budget, revenue, and profit statements
0-5 years of experience
- Forecasting cash inflow, reviewing on month by month basis, review and analyze budget requests submitted from field offices, strategic rollout of target divisional sales.
- Provided budget reports, EDI, and EFT transactions, managed strategic net revenue projections.
- Provided strategic management for outstanding invoices over 30 days, reducing receivables.
- Updated monthly pricing grids for territories aimed at promotions, increasing sales.
- Revisions of tax codes, adherence to tax laws.
- Migrated financial data from one system to ERP system.
- Simplified training manual for the ERP system to be used across the finance department.
- Reduced risk-deliveries of unordered products thus saving company $500K per year.
0-5 years of experience
Manager of receivables with sole accountability for collections on overdue accounts.
- Reduced receivable accounts from $1.1M to $-.012 in 30, 60, and 90 day accounts.
- Manages customer billing processes.
- Manages accruals and audits.
- Direct customer interface including sales order placement.
- Credit Controller / Accounts Receivable Manager
0-5 years of experience
Manager of receivables with sole accountability for collections on overdue accounts.
- Reduced receivable accounts from $1.1M to $-.012 in 30, 60, and 90 day accounts.
- Manages customer billing processes.
- Manages accruals and audits.
- Direct customer interface including sales order placement.
- Credit Controller / Accounts Receivable Manager
0-5 years of experience
Responsible for 1,052 Hotelier Accounts with [company name]
- Provided over-the-phone support to hotel partners in the form of website account creation, password resets, technical assistance, and training on the [company name] extranet processes.
- Maintained a phone and e-mail relationship with each property’s contacts to ensure payment on time and in full.
- Maintained and Prioritized an Excel based ledger to record incoming payments, outstanding payments, percentages of late paying properties, days outstanding, and current status of the properties.
- Coordinated with 4 Account Managers in New York Office to pursue delinquent accounts, acquire new accounts, and maintain partnerships with properties.
- Coordinated with Credit Risk team to follow strict guidelines for delinquent payers, and follow steps to move a property through collections actions when needed.
0-5 years of experience
- Interned in the Credit Control Department; drafted Credit Analysis Reports about prospective dealer & end-user, analyzed financial status about current dealer & end-user and released qualified contract through firm’s database
- Developed and distributed Payment Request notification when clients defaulted on their loan obligations
- Recommended appropriate lines of Credit for different clients based upon their individual needs; successfully helped to lower the firm’s financial loss and risk of default
0-5 years of experience
Established the credit control department
- Allocated payments to the relevant accounts and invoices Log and resolve allocation queries with banks and clients
- Maintained the Sales Ledger, chased overdue debt by telephone, letter and face to face
- Produced Copy Invoices and various other requests from clients
- Produced dunning letters and statements fortnightly
0-5 years of experience
Manage and oversee the credit and receivable functions for South East Region of the US.
- Helped implement and stabilize the Financial Shared Service Center.
- Helped develop SOP’s for new and existing accounting resources and software.
- Assist Heads of Finance with the reporting Net Working Capital for accurate Budgeting and Forecasting
- Provide Senior VP and Sales Management with weekly and monthly reporting for commercial decisions.
- Oversees top 5 US Global Accounts to reduce DSO and limit Bad Debt
0-5 years of experience
- Created purchase orders for vendors
- Assisted with general accounting duties such as receiving documents, verifying accuracy, and recording data according to company procedure
- Processed accounts receivable and payable by examining income checks and comparing invoices
- Performed routine clerical duties for Senior Management
- Created monthly payments and reports for creditors
- Balanced ledger accounts
0-5 years of experience
- Resolved non-payment issues, provided customer service regarding collection issues and processed customer refunds
- Sent monthly statements to clients
- Prepared monthly confidential billing reports for senior management
- Coordinated timekeeping utilization for all attorneys, associates, and paralegals
- Liaised with clients and handled the billings and collections in London and New York
0-5 years of experience
- Managed ledger of over 150 accounts in an efficient and professional manner.
- Adhered to all policies and procedures set by management and executives.
- Dealt with incoming calls in relation to queries and payments from existing customers.
- Proactively called all customers on ledger to attain payment of outstanding balances.
- Organized payment plans for customers to clear balances in a timely fashion.
- Provided professional and courteous service to all customers.
0-5 years of experience
Responsible for managing all aspects of the accounts receivable department including journal entries, credit, collections, and cash applications functions. This includes the supervision of collection analysts in posting journal entries, issuing collection letters, placing phone calls, and performing analysis on customers with past due accounts.
- Established written procedures for accounts receivable department.
- Responsible for preparing monthly, quarterly, and annual sales and use tax returns. This includes posting sales tax payments to G/L accounts.
- Responsible for overseeing collection audits.
- Assisted with monthly close of financial records by resolving discrepancies on monthly bank reconciliation. Responsible for post-write-offs.
- Knowledge of cash receipts and application processes including lockbox, electronic payment, and automated payment application systems.
0-5 years of experience
Utilize industry metrics, including Dunn & Bradstreet database, to analyze credit worthiness of potential customers
- Liaise with factoring company regarding Ledger
- Process credit card transactions with Verisign online
- Create and present monthly report to company Directors
- Promoted from Collections Assistant position after eight months of service
0-5 years of experience
Processed payroll.
- Processed accounts receivable and accounts payables.
- Trained new administrative staff.
- Prepared banking.
- Performed internal audits.
- Undertook inventory stock takes and reviewed reports.
0-5 years of experience
- Supervised accounts receivable control team, minimizing risk exposure of Company, ensuring adherence to Company Credit Policies and procedures. Set and monitor individual monthly targets for cash collection, aging and DSO in line with department targets.
- Analyzed existing and new customers, evaluating credit limits through the use of various financial reports and co-ordination of bi-annual Credit Limit review.
- Prepared month end management reporting pack. Reviewed account reconciliations and ensure financial results and analysis are accurate and in compliance with Company Accounting Policy.
- Prepared monthly VAT returns and submit to corporate for approval and payment.
6-10 years of experience
- Maintained and operated accounts receivables
- Processed all checks and credit card payments for bank deposit
- Assisted the Controller with Month-end reports
- Oversaw daily credit limitations on accounts
- Overviewed clients Financial Statements to determine credit availability
- Surrendered uncollected debt to credit insurer and/ or collection agencies
0-5 years of experience
Monitor daily activities in revenue collection
- Prepared monthly debt collection reports
- Build strong relations with customers that aided in timely debt collection.
- Monitor payment agreements agreed upon by customers
- Prepared action plans to ensure revenue collection targets are kept.
- Advised management in regard to difficult and bad debts
- Maintained key data on important customers
- Plan for follow up/visits to large customers
- Any other activity to enhance revenue and debt collection of the company.
0-5 years of experience
Followed up on the payments from the clients.
- Ensured clients statements of account were sent to the clients by the 5th of every month.
- Posted all the payments.
- Sorted out issues that the clients raised to ensure the correct amount was invoiced.
- Set the projections to form the targets which had to be achieved by the end of the projected period.
- Visited the Clients and ensured that all the issues raised were sorted accordingly.
- Ensured the bank details were in order so that Clients had easy access on the same.
0-5 years of experience
Cash collection activity by telephone, high volume of outgoing calls.
- Specially maintaining the cash collection of 3000-3500 accounts.
- Collecting due & overdue monies in line with company’s terms and conditions.
- A high level of customer service/collections within a call centre environment is imperative for this role.
- Escalating problem accounts as per department’s procedure and company policy.
- Working as part of a Credit Control team ensures department’s targets and objectives are achieved.
0-5 years of experience
Privately Held. Transportation/Logistics/Freight Forwarder. Sold to DSV in 2008
- Manage company DSO’s to effectively manage the company’s cash flow.
- Analyze customer credit worthiness, make recommendations regarding extension of credit
- Provided analysis of financial results to Controller and CFO.( DSO, Trend Analysis reports, etc)
- Process credit card, wire and ACH transactions (International & Domestic)
- Manage accounts receivable, accounts payable, lock box cash application, credit and collection
- Interface with Vendors, Customers, Sales and Operations staff to ensure accuracy.
0-5 years of experience
Prepared monthly age analysis reports, refreshed on a daily basis to give the accounts status of the postpaid accounts with the company.
- Ensure that the risk of running credit business with a customer is acceptable to the company.
- Identified major variances and reporting.
- Chased payments and resolves queries from customers which saw increased collections for the company.
- Checked invoices, postings of the cashbook receipts and payments.
- Liaised with management to discuss issues and understand variances
- Attend to Audit Queries.
- Suspense account reconciliations on a timely basis.
0-5 years of experience
To control the funds available to my clients, which were generated through Factoring.
- To control and maintain 25-30 client ledgers through collections, reconciliation and general advice to customers on payments.
- To chase customers worldwide for payments, maximise collections to maximise availability of funds to the client.
- Complete regular reports to keep my supervisor updated on all clients and their ledgers.
0-5 years of experience
- Answer customer questions regarding problems with their accounts & collected open invoices.
- Comply with federal, state, & company policies, procedures, & regulations.
- Check figures, postings, & documents for correct entry, mathematical accuracy, & proper codes.
- Operate computers programmed with accounting software to record, store, & analyze information.
0-5 years of experience
Manages the individual calendars of 70+ Associates in Small Business Credit Underwriting
- Talks with applicants and Sales Associates to schedule time on the Underwriters’ calendars to conduct an underwriting interview.
- Manages the distribution of applicant correspondence, in accordance with regulatory requirements
- Process returned mail and other adverse action letters to ensure bank regulations
0-5 years of experience
Responsible for USA accounts and reporting to Global Credit Manager located overseas in the UK
- Decision Maker for Credit Reviews of Large and Medium Size Customer
- Aging Analysis and proactively organize a team work environment for resolving disputes accounts.
- Lead and facilitate weekly Collections review for US Market at executive
- Rapidly increase cash collections in more than 35 %
- Monthly provisioning credit adjustments to properly allocate right credit for reflecting accurate revenue.
- Provide Credit and Collections Support to 7 Regional Offices in the US.
- Presentation to VP and Global Managers of Several Reports as Top 25
- Acting as a leader for the Collections Review for the US Business with VP’s and Global Managers.
- Responsible for creating new procedures for the department.
- Resolve accounts disputes in a timely manner.
0-5 years of experience
Ownership, Management and Development of Retail Commercial Properties of 7.6 Billion Portfolio
- Extensive liaison with the Finance Department on financial analysis, credit underwriting and approval process.
- Analysis and modelling of turnover, including assisting with forecasting and budgeting process throughout the year.
- Negotiated rent reviews, lease renewals whilst instructing and supervising agents and solicitors when necessary for completion of legal documentation.
- Delivering financial modeling and projections for Analysis purposes and assisted Head of Property with preparation of monthly Board Reports.
- Reconciliation of budget vs actual expenditure with other various departments in the preparation of completion statements for new Lease assignments.
- Dealt promptly with all Landlord and tenant issues, including applications to assign or sublet.
- Identifying and preparing annual reviews, renewals of client credit proposals and coordination of document preparation.
- Adhere to all agreed timetables of department processes and procedures of the portfolios concerned.
- Ensured that all rents, service charges and insurance are demanded, paid and collected when due including enforcement when necessary.
- Assisted with the collation of the Business Plans when requested and ensured a high level of customer service.
0-5 years of experience
Pursue revenue collections via phone calls, emails and letters
- Investigate, research and resolve issues or concerns pertaining to accounts receivable
- Perform credit checks on new clients through D & B Business Report Portal
- Generate monthly statements
- Monitor Credit Limit increase requests on CODA accounting system
- Process credit card payments via Globalpay
- Provide the Credit Control Manager and Financial Controller with full detail of accounts during ledger reviews.
0-5 years of experience
Ensuring that all debts are within the approved credit period
- Monitor customers credit limit and draw the depot manager’s attention to any excesses.
- Check the sales personnel’s ledger against the computer records and reconcile where necessary
- Reconcile customers’ account in dispute
- Liase with internal audit and inform management on questionable or suspicious transactions
- Advice management on recalcitrant debtors
0-5 years of experience
- Managed client relations via both accounting and collections.
- Provided financial and business support to managers.
- Provided assistance in budget preparation.
6-10 years of experience
Sales of Best Dressed Fish to Retail outlets
- Conducting in-store promotions, liaising with Advertisers
- Monitoring of receivables
- Liaising with Sales Representatives to ensure customers’ observance of credit limits
- Management of a fish outlet and supervision of 3 staff members
0-5 years of experience
Worked in consumer credit.
- Checked customer’s credit ratings with banks.
- Decided whether or not to offer the credit.
- Ensured customers paid on time.
- Handled large amount of cash and related documents.
- Checked out transaction is carried correctly or not.
0-5 years of experience
- Managed 200+ accounts across 7 different sales ledgers using Sage Line 50, meeting monthly cash goal
- Corresponded with debtors primarily by telephone, E-mail and fax to chase outstanding invoices
- Liaised with recruitment consultants and senior management to reconcile accounts before month end
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Credit Controller
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
