Credit Controller, Financial Services
Sr. Credit, Leasing Collections Analyst. 90% or more of time working in a queue, communicating with Sales Managers and handling escalated problems. Created the Credit & Collections Department for the North American market. Managed a team responsible for financial analysis, credit and leasing terms on commercial fitness equipment. Sr. Analyst responsible for credit underwriting, hold orders, developing leasing programs, dispute resolution, customer service and credit sales support. Member of the strategic operations management team.
- Co-Leader/developer – Sales Leasing programs - Increased lease sales by 54.6%.
- Developed credit review and collection strategy to reduce delinquency by 18.5%.
- Coached team on best practices to reduce 90+ day delinquency by 65.7%.