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Environmental Services Manager Resume Samples
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0-5 years of experience
Managed multi-unit departments covering environmental services, public areas, laundry, resort coordinators, uniforms, and outside labor covering over 150 direct report employees.
- Forecasted & actualized three million dollar budget with supplies and labor while tracking P&L updates to adjust to growth or loses in profit share.
- Raised Employee Engagement scores for Housekeeping department by 4%.
- Increased housekeeping customer satisfaction ratings to top 10 in the company.
- Effectively managed expenses to show a 9% increase in expenses with a 10% increase in rooms division revenue.
- Project Manager on six million dollar renovation of 517 guestrooms and corridors.
- Awarded Manager of the Quarter for 3rd Quarter of 2010.
0-5 years of experience
Directed daily operations of a staff of over 20 employees to maintain the cleanliness and safety standards throughout the facility.
- Implemented various strategies to reduce the daily discharge turn times
- Provided oversight for the project team while effectively managing daily hospital operations
- Provided leadership to both staff and management to help improve public relations between various departments within the hospital
- Managed and evaluated employee schedules to ensure proper staffing was provided
6-10 years of experience
Introduced Cost Savings Initiatives; Hospital Waste Program, Safety Program, Budget Management
- Implemented Routine Quality Control and Evaluation Program to enhance customer satisfaction
- Trained EVS staff in the following areas; Floor Care, Carpet Care, Products review Programs, Medical Waste, Quality Control, Innovation and Cost Saving Initiatives
- Dynamic and progressive communicative style which facilitates and fosters excellent working relationships within organizations and customers
- Improved Employee Competencies through development of on-going inspections, training, and employee performance assessment tools
- Successfully directed and motivated 70 EVS associates.
- Responsible for implementation of guidelines of CDPH for the opening of New Tower
0-5 years of experience
Directly supervised 18 team members; planned and executed scheduling, training, hiring, and payroll
- Developed and implemented a department training program to improve communication of expectations and team progress each week
- Performed daily and bi-monthly inspections and evaluations of facility condition and employee
- Improved variable operating costs by invoicing and organizing supplies to most effectively forecast need
- Investigated all complaints regarding service and equipment; Composed and executed Corrective Action
0-5 years of experience
Managed a staff of 12 housekeepers and custodians for a 94 bed nursing facility
- Balanced payroll, created weekly work schedules, supervised regular training sessions
- Met daily with department heads to coordinate patient arrivals and discharges
- Demonstrated leadership through developing relationships with staff, department heads, and residents
- Became the manager of a facility after one month of training (typical training lasts between three to six months)
0-5 years of experience
Responsible for all environmental serviices and floor care for 35 clinics which included 3 outpatient sugical clinics and O.R. processing. Managed a staff of 27 employees..
- Performed Quality Control Inspections daily.
- Organized and participated in monthly staff activites to increase employee engagement.
- Interacted with 35 customer contacts from individual clinics to ensure Customer Satisfaction and Quality Control.
- Participated in weekend management rotation, responsibilites included managing all housekeeping operations for the emergency room, operating rooms, bed management and all other critical areas in the hospital.
- Managed Restorative and Maintenance program for Carpet and Hard Floor for approximately 700,000 sq feet area.
- Completed 35-45 service requests weekly with an average 48 hours turnover time through the Service Request Center.
- Increased internal Customer Satisfaction for Housekeeping.
0-5 years of experience
Provided Quality Assurance inspecting housekeeping and common hospital areas clean.
- Provided excellent customer service to patients and families while in rooms or waiting areas.
- Supervised 54 housekeepers in maintaining 281 patient rooms and 12 public restrooms.
- Prepared weekly employee work schedules.
- Served as point of contact in the absences of the Environmental Services Director.
0-5 years of experience
Negotiated services and organized efforts with cooperating pork producers involved in on-farm environmental research.
- Presented program results and updates to producer and industry audiences.
- Maintained and operated over $1 million of research equipment.
- Participated in task force and producer committees regarding environmental research in the pork industry.
- Communicated with United States Department of Agriculture, University Extension and research administers to initiate on-farm research programs.
0-5 years of experience
Managed and advised a diverse workforce of over 125 employee's daily schedules and activities
- Prioritized day-to-day work activities and assignments to maximize employee efficiency
- Responded to concerns and requests with a sense of urgency and took necessary corrective action when needed
- Participated in facility quality assurance programs to ensure that high quality percentage of cleanliness is maintained in assigned areas of oversight
- Performed daily quality assurance inspections
- Ensured the facility's needs were met according to hours and position controls when approving employees' PTO, holiday, and vacation leave
- Participated in special projects; including setting par levels in closets, deep cleans of rooms, and helping with union rebid of area assignments
- Worked with nursing, EVS staff, and management to enhance patients' experience by resolving patient/family concerns and addressing all special requests
0-5 years of experience
Guided a team of 11 employees ensuring that all tasks were completed in an effective and efficient manner
- Coached and mentored team members as needed
- Oversaw day to day operations at a facility with a resident population of - Informed the facility management team of issues uncovered and the best course of action for remedy
- Aligned daily tasks and duties with company goals and executed accordingly
- Developed, updated and modified reports for review by top level management
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