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Quality Assurance Associate Resume Samples
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0-5 years of experience
Audited and monitored quality systems employed in the manufacturing of blood products and blood components.
- Performed Quality System Reviews to help ensure that operational departments are prepared for external inspections and audits.
- Reviewed, approved and monitored the implementation and effectiveness of corrective action plans.
- Assisted management in hosting FDA and AABB inspections.
- Performed Material Review Board.
- Reviewed Equipment Validations, Qualifications and Advertising and Promotions and Labeling material.
0-5 years of experience
- Collect and analyze data from customer and agent interactions to identify trends and opportunities.
- Work closely with team members to develop recommendations on ways to improve the data capturing process.
- Act as a team lead on a monthly basis, in charge of managing the collection and analysis of data and results; as well as in coordinating and resolving data inaccuracies.
- Positioned as number one in total production within the entire department in 2015 for consistently exceeding production objectives.
- Demonstrated expertise in driving high-quality operations by generating 99.8% accuracy rate in 2015 and 100% as of July 2016.
- Coordinated and collaborated with team to discover $300,000 worth of waste in a department through an audit.
- As the team lead, discovered an average of 51 seconds of call inefficiencies in agent average handle time through an audit.
- Leveraged capability to efficiently work with minimal supervision in a virtual environment.
0-5 years of experience
Reviewed test results for raw and bulk materials prior to releasing into manufacturing and production
- Performed material expiration reports
- Prepared Certificate of Analysis for Finish Goods
- Prepared product specifications
- Authored and updated Standard Operating Procedures according to company procedures
- Coordinated retesting and recertification of materials
- Reviewed internal resting vs. Product/Batch specifications
- Prepared and reviews manufacturing and production Batch Records
- Provided customer service support as needed to customers and other company team members
0-5 years of experience
- Worked collaboratively with assigned claims unit Managers to consult and develop action plans focusing on ongoing file quality improvement
- Audited recorded customer calls and provided detailed feedback
- Recorded assessments electronically into a file review database
- Completed targeted audits as requested as well as provided specific data relating to audit findings
- Identified quality trends and provided feedback to Rapid Response Management
- Provided one-on-one feedback to Rapid Response Representatives on all aspects of the First Notice of Loss and Rapid Response claims handling processes
- Continued to service all aspects of First Notice of Loss and Claims call handling
10+ years of experience
Subject matter expert for Target Listening Audits and RCPS (Problem Solving).
- Perform various audits, as a team and individually, to ensure compliance with DRC and CRC departments, company and compliance protocols.
- Assist in developing, performing, and reporting on audits.
- Utilize various software applications to complete tasks, create reports and deliver results.
- Review prerecorded sale and customer service interactions to identify trends to support business operations.
- Remove NPPI and PCI data from requested calls for management, SIU, and claims.
- Maintain the QA call library in myConnections which is used for leadership meetings, affinity client relations, and training of new hire and seasoned representatives within sales and customer service.
- Assist and facilitate the new hire process as well as cross-training activities.
- Facilitate and participate in RCPS problem solving sessions.
0-5 years of experience
- Execute audits of work processes and measure quality data for review to ensure finished product complies with quality standards prior to shipment
- Prepare quality data critical to management reports and presentations for operations management summarizing quality trends and product problems
- Provide analysis of data and recommend preventative or corrective action to maintain adherence to quality standards
- Update and maintain inspection and quality records and databases to monitor and document compliance with company standards
- Identify compliance issues and areas for corrective/preventive action and follow up to assess the proper identification of problem cause and implementation of effective countermeasures
- Assess the effectiveness of quality training programs, Kaizen and other management systems
- Conduct daily compliance walkthroughs of Quality Control, Manufacturing floor, and the facility
0-5 years of experience
Develop test strategies, test cases, test procedures from Functional specification and Use Case.
- Create supporting data in the testing environments where all the functionalities are tested as per Use Cases.
- Ensure traceability of test cases to requirements and works with the Business Analyst to ensure all requirements are tested.
- Test issues/bugs on various test environments (Features, Sprint, Redhots) before it goes live on beta site (Stage) or Production.
- Perform Regression Testing of various releases and enhancements.
- Troubleshoot defects and create/log bug reports in JIRA Defect tracking system.
- Ensure cross browser compatibility.
- Create and maintain automated test scripts for regression test using Telerik Test Studio.
- Created daily and weekly status reports to update the test management and product management teams.
- Attend daily scrum meetings to discuss various issues and possible solutions with test team.
0-5 years of experience
- Collect samples where I conduct in house pathogen tests
- Provide thorough inspections of all out and inbounds
- Manage inventory, create lot numbers and ensure all products have proper documentation
0-5 years of experience
- Establish and maintain quality objectives
- Mentors and trains all employees on quality policies and procedures
- Responsible for document and record control management and procedures
- Ensures all test evidence conforms to quality management guidelines
- Quality management Liaison to customers and other external parties
- Audit coordinator
- Performs quality assurance review to validate all customer or external deliverables
- Performs a variety of clerical tasks and overhead related functions
- Assists in project management initiatives daily
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