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Dental Office Manager Resume Samples
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0-5 years of experience
Responsible for the daily operations of two Dental Facilities to include 16 team members comprised of Dentists, Hygienists, Clinical and Clerical personnel
- Increased production at or above 200%
- Prepared accurate documentation to report to HRSA for government funding
- Coordinated scheduling HIV patients awarded over $200,000 in grant monies for dental treatment, prepared treatment plans for approval and processed billing statements for reimbursement
- Conducted monthly team meetings and training for all staff members to include software upgrades
- Created tracking codes for Quality Indicators and Quality Assurance presented to the Board of Directors as well as inter-facility departments to include Diabetes, Wellness, Mental Health and Medical
6-10 years of experience
Successfully managed a team of two hygienist and two assistant
- Trained, and mentored staff to ensure smooth adoption of new Dental software program
- Demonstrated ability to lead and motivate outstanding Dental care team
- Ensured HIPAA compliance performed monthly inventory, and maintained office receivable
- Politely answered phone, schedule, and confirmed office appointments
- Completed OSHA and HIPAA compliance training
10+ years of experience
Oversaw daily operation of the practice, assisted the doctor in selecting new staff members, trained personnel and interns
- Oversaw meetings, conducted performance reviews, and addressed employee concerns
- Processed and reconciled payments, verified insurance benefits, scheduled appointments, collected copayments and scheduled appointments
- Reviewed accounts receivable and payable, ordered office supplies
- Maintained office CE credits, CPR renewal, and seminar schedules
10+ years of experience
Oversaw daily operation of the practice, assisted the doctor in the selection of new staff members and training of personnel and interns
- Oversaw meetings, conducted performance reviews, and addressed employee concerns
- Processed and reconciled payments, verified insurance benefits, scheduled appointments, collected copayments, presented patient treatment plans and answered telephones
- Reviewed and addressed accounts receivable and payable, ordered office supplies
- Maintained office CE credits, CPR renewal, and seminar schedules
0-5 years of experience
Communicated with patients for appointments and conducted follow up calls and letters
- Reviewed treatment plan in detail and costs associated with each procedure
- Coordinated with insurance companies regarding insurance claims and reimbursements
- Established and maintained patient recall to cultivate relationship and continuity of services
- Processed bi-weekly staff payroll and managed accounts receivable
0-5 years of experience
Managed a team of four associates responsible for all administrative and clerical tasks of the Dental office.
- Maintained the daily operations and revenue enhancements necessary to keep a competitive Dental office viable.
- Responsible for administering trainings and orientations to new employees, providers and administrators.
- Managed the daily “queue” of calls and patient appointments.
- Present and prepare appropriate communication materials to disseminate at conferences and trainings.
0-5 years of experience
Responsible for overseeing office staff, morning huddle meeting and biweekly payroll.
- Scheduled, confirmed appointments, 6 month recalls, and insurance verification medical and dental.
- Process insurance claims, collected co-payments, posted EOBs and patient payments.
- Contacted insurance companies on outstanding medical and dental claims.
- Submitted pretreatment estimates to insurance companies prior to patient treatment.
- Reviewed patient treatment plan and set-up financial arrangement with patients.
- Handle patient billing issues, printed monthly patient statement, and A/R report.
- Closed out at the end day, printed daily reports, and daily bank deposits.
6-10 years of experience
Supervised staff and oversaw daily office operations
- Payroll, accounts payables/receivables
- Developed and enforced office policies
- Responsible for the overall achievement of Production and Collection targets
- Presented treatment plans and assisted patients in making financial arrangements
- Held monthly team building meetings
- Ensured proper scheduling of doctor and hygiene schedules
- Ordered office supplies and maintained clinical inventory
0-5 years of experience
Supervised the duties and responsibilities of all other staff members in the office.
- Analyzed the need for resources and used the available resources to the fullest.
- Accountable for overseeing payroll of employees including vacations and leaves, etc.
- Assigned tasks to subordinate clinical personnel.
- Hired required professionals, such as, part time, full time, or on a contract basis, for the different job opening that were available in the office.
- Controlled and managed the expenses of the office.
- Assured that the dental office stayed up to date with the latest laws and regulations regarding the dental office.
6-10 years of experience
Maintain daily appointment schedules for one dentist and two hygienists using Softdent software
- Keep cost of doing business down through careful supply management, diligent scheduling procedures, and prompt billing in order to maintain current fee schedule
- Receive patients and ensure their comfort and satisfaction with office visit
- Process insurance claims ensuring timely submission for company or patient compensation
- Manage files, reports, billing of copays, deductibles, and outstanding balances
- Assist patients in understanding their dental benefits
- Process telephone credit card and electronic payments
0-5 years of experience
- Opened and Closed dental practice 5-6 days a week
- Confirmed 6-8 daily appointments and verified insurance benefits
- Maintained social media presence for effective sales and marketing of private business
- Train newly hired receptionists and assistants
- Organized and handled 500-700 patient charts containing privileged information
- Deposited checks weekly and collect daily payments via credit/check/cash
0-5 years of experience
Manage 15+ employees while maintaining a steady patient flow
- Cross check all patient information correctly inputted in electronic patient file
- Conduct weekly training with front/back staff to ensure patients are provided with quality customer service
- Reassure all office supply orders were completed to be able to provide excellent care to all patients
- Assist front desk with patient check in when needed
- Handle any patient concerns or complaints
- Assure that all patients leave with a great experience and happy with the care and treatment they received
0-5 years of experience
Verified patient’s insurance, posted payments, and reviewed outstanding claims.
- Charged out patients daily and collected payments accordingly.
- Contacted patients with outstanding balances to discuss options.
- Created referrals to Specialists and followed up with patient’s care.
0-5 years of experience
Educated patients with clear and concise treatment plan presentations.
- Committed patients to begin treatment.
- Maximized case acceptance to meet sales goals.
- Provided support and service to patients to enhance their experience and promote retention.
- Responded to key performance indicators to ensure practice success.
- Staffed and motivated the office team for optimal practice performance.
0-5 years of experience
Performed all duties involved with scheduling and confirming appointments.
- Discussed payment plans with patients and responsible for collection.
- Submitted authorizations and rescinded claims to insurance companies.
- Verified insurance eligibility and processed some account receivables and payables.
- Responsible for implementing administrative changes to expedite the running of the front desk more smoothly.
- Trained new personnel on Dentrix and company procedures.
0-5 years of experience
Greet and register patients then give them reservations according to treatment plan
- Answer and resolve any inquiries from patients and/or other dental offices
- Verify benefits, process dental claims, and track them for payments from insurances.
- Remind patients of upcoming dental reservations via phone and email along with their calculated estimates for their next treatment
- Receive and submit payments from patients and insurances
- Order and replenish supplies as needed
0-5 years of experience
- Directed the merging of two dental offices, bringing two management and clinical teams together
- Responsible for accounts receivable, accounts payable, and daily deposits
- Offered & arranged payment plans as needed for patients
- Insurance verification, e-claim processing, including digital x-ray attachments and perio charting
- Allocated monthly billing to patients
- Coordinated coverage for hygienists and assistants
- Distributed patient cases to labs and documented cases received
- Scheduled and confirmed patient appointments, responded to patient questions and concerns, assisted with heavy call volume.
- Extensive experience using Dentrix G-5
6-10 years of experience
Managed all office operations for this busy dental practice.
- Administered accounts payable and accounts receivable functions.
- Processed insurance claims both electronically and manually.
- Greeted patients and coordinated scheduling.
- Coordinated lab pick-ups and deliveries.
- Maintained optimal supply levels.
6-10 years of experience
Ran the day to day operations of a dental office.
- Was a liaison between the doctors and the staff.
- Manage insurance filings and patient collections.
- Responded to patient complaints in a manner which results in a satisfied, returning patient.
- Worked with the hygienist to start a protocol for patient recall.
- Hiring, job ad placements, screening resumes, interviewing and recommendation of candidates.
0-5 years of experience
- Developed payment plans for patients
- Balanced accounts receivable and payable
- Administered patient billing
- Input patient data for dental billing and scheduling into Easy Dental program
- Maintained accounts and patient charts
- Communicated with major New Jersey dental insurance companies to negotiate
- Made phone calls for dental billing and scheduling
0-5 years of experience
Responsible for providing management to busy dental office
- Acted as dental assistant when necessary
- Assisted with advertising / marketing efforts
- Preparing equipment and developing x-rays
0-5 years of experience
- General supervision of staff including teaching and guiding the front desk on specific protocols
- Hiring/firing and annual reviews of all employees
- Negotiated fee’s with dental insurance companies and other vendors
- Tracked income for the practice and contacted patients with outstanding balances
- Recognized employees that did a good job, or that a patient commended an employee
0-5 years of experience
Manage the daily operations for three Dental sites.
- Work with the Dental Director to oversee implementation of short and long-term work plans and objectives.
- Oversee and approve dental/ office supplies and maintain adequate inventory based on clinic volume.
- Monitor monthly supply expenditures against the budget for the Dental department.
- Assist in recruiting, hiring, orientation, development, training and evaluation of staff.
- Develop guidelines as appropriate to improve clinic flow and the work-breakdown structure.
- Manage staffing levels at each site in accordance with patient volume.
- Manage the daily reporting of appointments, visit goals, and time and attendance for the Dental department.
- Perform quality control audits as directed by the Dental Director.
0-5 years of experience
Managed patients and appointments
- Managed the payroll
- Handled the patient forms, billings and insurance claims
- Developed growth of the office through marketing and advertisement
0-5 years of experience
Performed Administrative and Office Management duties.
- Verified Insurance and EOB reviews, processed all insurance claims
- Posted all daily charges and payments including patient cash payments and insurance payments
- Completed payroll timesheets for all staff including back office staff and technicians
0-5 years of experience
- Checked patient charts for previous diagnosis and pending treatments
- Conferred with customers by telephone or in person to provide information
- Resolved customers service or billing complaints
- Verified authorizations from various insurance companies
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Dental Office Manager
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
