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0-5 years of experience
Analyzed, tested, and implemented changes to business systems that resulted in cost effective solutions.
- Ensured an accurate sales process flow by updating and implementing the company's OMS process.
- Created project plans for the sales department.
- Monitored and conducted training for sales department, and managed the development of training material.
- Created and implemented the company's training website, evaluated software and chose new applications.
6-10 years of experience
Ensured production was met in area of responsibility
- Coached and developed all departments in areas of safety, communication, company vision and growth
- Trained several out of state plants on SAP inventory system
- Oversaw two mining sites in the areas of mining shale and reclamation
- Worked with State and local Government on behalf of General Shale to keep mining site operating. Resulted in saving 105 jobs while creating goodwill between community and company
0-5 years of experience
Communicated with leaders to align the e-Learning initiatives to the organization's vision and goals
- Performed QA on training materials, manage pilot testing to ensure smooth Go-Live process, monitor and report effectiveness of all training conducted
- Ensured learning and performance objectives are appropriate to the audience, ensure that the materials meet the learning performance objectives, assist with course development as necessary
- Developed curriculum, create schedule, test and certification, provided support the clients and training team
0-5 years of experience
Delivered classroom training to over 100 end users
- Conducted Instructor lead training sessions using methodology that included Powerpoint presentations coupled with exercises utilizing an SAP training environment
- Trained users in the use and navigation of SAP Portal
- Tested over 75 end user procedures for accuracy as well as ensuring training database validity
0-5 years of experience
Developed strong business relationships among cross functional teams to ensure project success for integrated solution including SD, MM, PP and FICO.
- Communicated SAP capabilities to end users at manufacturing facilities via regular training.
- Production support for Sales order processing, customer master, material master, pricing procedures, revenue accounts and output determination.
- Managed configuration changes as required in sales and distribution area including quality assurance before moving to production system.
0-5 years of experience
Attended three months of SAP training.
- Trained power users in North Texas district for SAP implementation.
- Assisted power users in training all branch end-users (170).
- Monitored progress/success of SAP end-users throughout the district.
0-5 years of experience
One of 4 out of 50 employees selected to head up a "train the trainer program"
- Spent 6 weeks at company headquarters learning the ends and outs of SAP.
- Upon completion of the program, returned to the home office to teach courses in different technical aspects of the SAP interface system.
- After courses were complete, was deemed a SAP Super User and promoted into the Sales and Marketing Specialist Role.
0-5 years of experience
Learned SAP at an accelerated pace
- Compiled and developed training courses and materials to teach end users how to use SAP in a factory environment to complete their job
- Taught 7 different classes to 106 end users ensuring each user reached a proficiency required to maintain a smooth flow within the factory
- Served as tier 1 and tier 2 on-site technical support for end users after the project go-live
- Troubleshot problems and errors with the local SAP implementation
- Served as liaison to the implementation team and tier 3 support
- Troubleshot Zebra network printers and Citrix based thin-clients throughout the factory
0-5 years of experience
- Gathered requirements through interviews with functional consultants.
- Developed end user training materials utilizing RWD uPerform SAP 5.0 in MM/WM, SD and PP
- Trained end users in SD module.
0-5 years of experience
Developed and maintain AFS (Apparel and Footwear Solutions) Sales and Distribution training courses and system tasks for VF's Jeanswear Coalition, consisting of over 260 end-users
- Defined and document job roles and training calendar for 13 Jeanswear divisions, encompassing over 50 job roles
- Process Owner for Resite documentation software
- Conducted needs assessment interviews with Jeanswear Coalition managers to define scope of training and target audience
- Facilitated meetings with Subject Matter Experts and Super-Users regarding training process changes and software functionality
- Interviewed business process leads to gain company-specific business knowledge, including business processes and Jeanswear Coalition system configuration and data requirements
0-5 years of experience
- Developed and delivered SAP training modules for Brown-Forman and Medtronic
- Marketed and sold SAP Implementation services
- Developed marketing materials and managed trade shows
0-5 years of experience
Instructional design, delivery and support of state public sector 4.6C PM training rollout for 67 counties in 11 districts
- Develop course outlines, curriculums, presentations, training materials and job aids for 10 equipment courses.
- Identify and load required training data into training environment for Train-the-Trainer (T3) training.
- Teach four-week SAP Academy for T3 trainers and super users to prepare them to train end-users on PM fleet maintenance business processes and functionality.
- Provide technical and functional support to T3 trainers during training rollout.
- Clean and sort legacy data for equipment and functional location data loads into SAP production client.
- Review and revise training materials per customer requirements for web based on-line help documentation.
0-5 years of experience
Worked as a Training Specialist and InfoPak Administrator for an SAP FS-CD implementation project
- Configured InfoPak for client needs. Configured glossary, project settings, profiles and custom templates.
- Developed the InfoPak document management strategy. Used Auto Scheduler extensively to publish the work instructions, and to harvest and globalize new terms in glossary. Configured the Web-architect for online management of InfoPak documents.
- Responsible for developing work instructions related to Broker Collections, Dunning, Payment Processing, Retro, Booked-to-Billed, Reporting, and Navigation and Customized transactions. Worked with SMEs and Business Analysts on procedure development, data staging, and technical and functional reviews.
- Developing Work Instructions, Quick Reference Cards, and PowerPoint presentations for Broker Collections, Retro, Reporting and Booked-to-Billed processes.
- Developed exercises for most of the work instructions and created scenarios with the help of SMEs.
- Worked with BASIS and Security Team on training client strategy, and populating training data.
- Trained users on InfoPak tool for creating test scripts, configuration documents and work instructions.
0-5 years of experience
Travel to various state agencies to deliver SAP training to state employees and contractors
- Tested exercises and data to ensure accuracy
- Participated in TTT sessions with state trainers
- Tested end to end business processes
- Trained on Finance and BI modules to include AP, CO, AR and GL
- Trained SRM overview courses
- Developed exercises and QRG's with uPerform
0-5 years of experience
- Provided second-level support for Windows 9x, NT, 2000 systems, server applications, network connectivity and hardware issues using Heat and Clarify Call Logging software.
- Trained 9000 end users in FI, HR, and MM modules of SAP 3.1 and 4.6B
- Developed training documentation for classes and conducted Train the trainer sessions
- Provided Post-Go-Live Support in an SAP war room
- Troubleshoot client-server, SAP, VPN and communication problems.
- Reset SAP passwords, setup UserIDs and initial passwords and define User Roles and authorizations
- Reset NT and Secured ID accounts, and MS Outlook synchronizing issues.
- Worked with Network Migration Team on migrating client environments from Windows 95/NT 4.0 to Windows 2000 Network Infrastructure and Server Administrators on migrating users' network shares.
0-5 years of experience
Sole professional trainer and change manager for an SAP implementation in a Distribution business.
- Project manager for content development
- Logistics coordinator for training rollout
- Content editor and uPerform administrator plan for documents
- Tested and modified training data as needed to complete classes.
0-5 years of experience
- Built strong customer relationships, loyalty and retention with Middle East, Europe and African customers.
- Utilize SAP system to direct inventory to DC to complete and ship orders.
- Assists customers in the selection of Grainger products.
- Provide pricing information, availability and alternate product selection.
- Support Export territory managers in Middle East.
- Determine the most cost-effective, efficient, and competitive method of order pricing, transportation, consolidation, and freight forwarding, to quote and execute the business.
0-5 years of experience
Developed SAP WM and LE training manuals for end users
- Tested data for accuracy
- Created business scenarios for classroom exercises
- Loaded data into practice clients
- Classroom instructor for 800 end users
0-5 years of experience
Served as lead trainer for major implementations for Amtrak's Strategic Asset Management (SAM) Project
- Delivered Materials Management (including MRO and Servicing functions and procedures), Warehouse Management and Amtrak specific Strategic Asset Management core training including Navigation and General Display in a classroom setting to end users
- Collaborated with Business Process Owners (BPOs), Subject Matter Experts (SMEs) and material content developers to analyze existing business processes and procedures to understand and determine the client's expectations upon training delivery
- Prepared classrooms for daily content training delivery to ensure network connectivity establishment on each PC
- Delivered general and performance-based training to over 2100 employees throughout the entire Amtrak organization
- Recorded and tracked parking lot questions for each training session to ensure end users received the necessary feedback
- Administered instructor performance, course material, and end user opinion surveys via Survey Monkey
- Attended and participated in a daily debriefing call to discuss training issues/concerns
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