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Customer Service Specialist Resume Samples
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6-10 years of experience
Managed inbound inquiries for an import company from consumers for over 40,000 SKUs.
- Independently researched and updated personal knowledge of all products.
- Resolved all customer issues with regards to billing, shipping, or product.
- Wrote and proofed orders with utmost detail reflecting pricing and discounts.
- Maintained key customer databases and order input systems.
- Recommended new products resulting in a 23% increase in revenue.
- Received multiple sales achievement awards for up selling products.
- Followed up with customers regarding payment methods and outstanding invoices.
6-10 years of experience
Serviced internal and external customers, brokers, title companies, escrow and affiliates
- Researched tax and insurance issues while maintaining impound accounts
- Organized case research in lieu of misdirected payments and monies
- Exceeded weekly, monthly and annual quotas
- Designated certified translator assigned to escalated phone calls
0-5 years of experience
Supervised offenders while commuting them from one location to another.
- Data entry and documentation of offender movements to maintain accountability and prevent escapes.
- Demonstrated ability to enforce regulations and keep order within the prison.
- Proven experience in managing activities of inmates.
- Conducted searches of inmates and their surroundings by performing regulated dorm searches.
- Prepared paperwork, maintained records, documented findings and reports.
0-5 years of experience
Facilitated quality customer service integral to generating repeat and referral business, by providing prompt response in addressing their needs and resolving any issues.
- Maximized revenue by proactively building and managing key customer relationships, further illustrating communication and problem solving abilities.
- Demonstrated strong marketing skills in advertising a diverse range of current promotions.
- Applied organizational skills and sharp attention to detail in evaluating and reconciling drawers to ensure accurate cash levels and processing bank deposits.
- Trained, mentored, and motivated team members and new hires, with a strong focus on optimizing productivity and performance.
0-5 years of experience
Handled 35-45 inbound calls per day from [company name] service subscribers.
- Promoted and sold accessories to customers who would benefit, to add to the company's revenue and improve the customer's cell phone experience.
- Negotiated appropriate credit for upset customers to their assuage issues.
- Built a personal connection with each customer to maintain their loyalty with the company.
0-5 years of experience
Maintained Customer Accounts for this international metal working and mold release supply corporation.
- Handled day to day customer contact via phones, faxes, and emails.
- Was responsible for purchase order entry and follow up.
- Maintained and updated all customer files.
- Worked as liaison between the customer, the sales team, and the production plant.
- Trained all new customer service reps, as well as assisting in the training of various sales persons.
0-5 years of experience
Responsible for updating product details and cost
- Directly answered customer questions about the store or products
- Prepared and updated store inventory of products and shipments upon arrival to the store
- Entrusted to manage store appearance to improve shopping experience for customers
0-5 years of experience
- Successfully provided legendary service through the use of integrity, product knowledge, and upbeat energy
- Reconciled the cost of orders up to 17% from selling loyalty clubs, offering promotions, and correcting issues
- Generated in call backs, returns, and exchanges while contributing tracking numbers with shipping/delivery dates
- Processed payments through the use of accounts payable, credit cards and western union
0-5 years of experience
Maintained accurate inventory records in computerized database
- Operated a cash register and accurately manage money
- Provided outstanding customer satisfaction with a friendly disposition and problem solving skills utilization
- Completed daily tasks while facilitating additional responsibilities
- Stayed organized to complete tasks in a timely manner
6-10 years of experience
Created mutually beneficial relationships with customers.
- Negotiated with vendors to achieve optimal pricing.
- Explained terms of service to customers.
- Promptly and accurately processes customer payments
- Liaised with sales, marketing and administrative teams to establish customer service policies.
- Responded to and resolved customer complaints
- Acquired customer signatures on sales contracts
0-5 years of experience
Providing customers with a friendly and efficient experience
- Responsible for cash handling and assisting management with excellent customer service
- Trained all new cashiers on company policies and procedures
- Exceeded customer expectations on a daily basis to ensure customer loyalty and satisfaction
0-5 years of experience
Dealt with client problems and complaints, always keeping cordial and helpful.
- Assisted customers by phone to detect technical problems.
- Anticipated customers needs and recommended products.
- Operated the cash register and handled return and exchange requests.
- Described financing options and handled paperwork required for making a sale.
0-5 years of experience
Received inbound customer service calls in a call center for twelve racetracks
- Made outbound calls to inquiring and renewing customers
- Reviewed new and existing accounts also answering questions
- Corrected bills and gave credits and making payment arrangement
- Processed orders for new and existing accounts
- Received payments over the phone via credit card or checks
- Other responsibilities to include data entry
0-5 years of experience
Utilized modern technologies to promote efficient work
- Employed knowledge of PCs, laptops, and tablets to guide customer to a positive solution
- Participated in a team oriented environment to guarantee optimal customer service
- Trusted with responsibility to help open and close the store
- Ensured customer satisfaction and friendly work environment
0-5 years of experience
Assisted in daily operations of the store
- Worked in the areas of merchandise presentation, processing, markdowns, cashier, customer service, and fitting rooms
- Greeted, interacted with and thanked customers on a regular basis
- Maintained housekeeping standards of areas, including ongoing recovery
- Performed other duties as assigned
0-5 years of experience
Communicated and dealt with all customer and vendor issues to provide the customer with a resolution that is agreeable and satisfactory.
- Responsible for a multi lined phone system
- Tracked payment and return history
- Followed up with vendors and customers for ordered and in store purchases
- Worked with credit services to resolve any disputes or issues
- Worked with customers to sell them the whole project
Customer Service Cover Letter Examples
