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Customer Service Specialist Resume Samples
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Candidate Info
years in workforce
years at this job
Business Curriculum
Customer Service Specialist
Managed inbound inquiries for an import company from consumers for over 40,000 SKUs.
- Independently researched and updated personal knowledge of all products.
- Resolved all customer issues with regards to billing, shipping, or product.
- Wrote and proofed orders with utmost detail reflecting pricing and discounts.
- Maintained key customer databases and order input systems.
- Recommended new products resulting in a 23% increase in revenue.
- Received multiple sales achievement awards for up selling products.
- Followed up with customers regarding payment methods and outstanding invoices.
Candidate Info
years in workforce
years at this job
Computer Science
Customer Service Specialist
Serviced internal and external customers, brokers, title companies, escrow and affiliates
- Researched tax and insurance issues while maintaining impound accounts
- Organized case research in lieu of misdirected payments and monies
- Exceeded weekly, monthly and annual quotas
- Designated certified translator assigned to escalated phone calls
Candidate Info
years in workforce
months at this job
Business Management
Customer Service Specialist/corrections Officer
Supervised offenders while commuting them from one location to another.
- Data entry and documentation of offender movements to maintain accountability and prevent escapes.
- Demonstrated ability to enforce regulations and keep order within the prison.
- Proven experience in managing activities of inmates.
- Conducted searches of inmates and their surroundings by performing regulated dorm searches.
- Prepared paperwork, maintained records, documented findings and reports.
Candidate Info
years in workforce
years at this job
Paralegal Studies
Customer Service Specialist
Facilitated quality customer service integral to generating repeat and referral business, by providing prompt response in addressing their needs and resolving any issues.
- Maximized revenue by proactively building and managing key customer relationships, further illustrating communication and problem solving abilities.
- Demonstrated strong marketing skills in advertising a diverse range of current promotions.
- Applied organizational skills and sharp attention to detail in evaluating and reconciling drawers to ensure accurate cash levels and processing bank deposits.
- Trained, mentored, and motivated team members and new hires, with a strong focus on optimizing productivity and performance.
Candidate Info
years in workforce
years at this job
Business Administration
Customer Service Specialist
Handled 35-45 inbound calls per day from [company name] service subscribers.
- Promoted and sold accessories to customers who would benefit, to add to the company's revenue and improve the customer's cell phone experience.
- Negotiated appropriate credit for upset customers to their assuage issues.
- Built a personal connection with each customer to maintain their loyalty with the company.
Candidate Info
years in workforce
years at this job
Customer Service Specialist
Maintained Customer Accounts for this international metal working and mold release supply corporation.
- Handled day to day customer contact via phones, faxes, and emails.
- Was responsible for purchase order entry and follow up.
- Maintained and updated all customer files.
- Worked as liaison between the customer, the sales team, and the production plant.
- Trained all new customer service reps, as well as assisting in the training of various sales persons.
Candidate Info
years in workforce
year at this job
Moral, Legal And Social Philosophy
Building Materials Customer Service Specialist
Responsible for updating product details and cost
- Directly answered customer questions about the store or products
- Prepared and updated store inventory of products and shipments upon arrival to the store
- Entrusted to manage store appearance to improve shopping experience for customers
Candidate Info
years in workforce
months at this job
Arts
Human Resource Management
Customer Service Specialist
- Successfully provided legendary service through the use of integrity, product knowledge, and upbeat energy
- Reconciled the cost of orders up to 17% from selling loyalty clubs, offering promotions, and correcting issues
- Generated in call backs, returns, and exchanges while contributing tracking numbers with shipping/delivery dates
- Processed payments through the use of accounts payable, credit cards and western union
Candidate Info
years in workforce
years at this job
Business Administration And Marketing
Customer Service Specialist
Maintained accurate inventory records in computerized database
- Operated a cash register and accurately manage money
- Provided outstanding customer satisfaction with a friendly disposition and problem solving skills utilization
- Completed daily tasks while facilitating additional responsibilities
- Stayed organized to complete tasks in a timely manner
Candidate Info
years in workforce
years at this job
Nursing Assistant
Customer Service Specialist
Created mutually beneficial relationships with customers.
- Negotiated with vendors to achieve optimal pricing.
- Explained terms of service to customers.
- Promptly and accurately processes customer payments
- Liaised with sales, marketing and administrative teams to establish customer service policies.
- Responded to and resolved customer complaints
- Acquired customer signatures on sales contracts
Candidate Info
years in workforce
years at this job
Customer Service Specialist
Providing customers with a friendly and efficient experience
- Responsible for cash handling and assisting management with excellent customer service
- Trained all new cashiers on company policies and procedures
- Exceeded customer expectations on a daily basis to ensure customer loyalty and satisfaction
Candidate Info
year in workforce
months at this job
Customer Service Specialist
Dealt with client problems and complaints, always keeping cordial and helpful.
- Assisted customers by phone to detect technical problems.
- Anticipated customers needs and recommended products.
- Operated the cash register and handled return and exchange requests.
- Described financing options and handled paperwork required for making a sale.
Candidate Info
years in workforce
months at this job
Business Administration
Customer Service Specialist
Received inbound customer service calls in a call center for twelve racetracks
- Made outbound calls to inquiring and renewing customers
- Reviewed new and existing accounts also answering questions
- Corrected bills and gave credits and making payment arrangement
- Processed orders for new and existing accounts
- Received payments over the phone via credit card or checks
- Other responsibilities to include data entry
Candidate Info
years in workforce
years at this job
Computer Engineering
Customer Service Specialist
Utilized modern technologies to promote efficient work
- Employed knowledge of PCs, laptops, and tablets to guide customer to a positive solution
- Participated in a team oriented environment to guarantee optimal customer service
- Trusted with responsibility to help open and close the store
- Ensured customer satisfaction and friendly work environment
Candidate Info
years in workforce
years at this job
Psychology
Psychology
Human Services
Customer Service Specialist
Assisted in daily operations of the store
- Worked in the areas of merchandise presentation, processing, markdowns, cashier, customer service, and fitting rooms
- Greeted, interacted with and thanked customers on a regular basis
- Maintained housekeeping standards of areas, including ongoing recovery
- Performed other duties as assigned
Candidate Info
years in workforce
months at this job
Criminal Justice
Customer Service Specialist
Communicated and dealt with all customer and vendor issues to provide the customer with a resolution that is agreeable and satisfactory.
- Responsible for a multi lined phone system
- Tracked payment and return history
- Followed up with vendors and customers for ordered and in store purchases
- Worked with credit services to resolve any disputes or issues
- Worked with customers to sell them the whole project
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