Customer Service Professional Retail Sales
Provided excellent customer service along with sales and support in a busy customer facing retail sales experience store. General daily activities included payment processing, drop box/mail payments, safe balancing, billing, technical support and general customer service related to cable TV, High Speed Internet, Digital Phone and IntelligentHome. Also scheduled trouble calls, started new services and transferred existing services utilizing ICOMS Cable Systems.
- Provided Billing and Technical support to customers who have questions about their bill, existing services or potential service enhancements
- Listened to the customers concerns and diffused frustration by providing the customer with options and solutions.
- Worked with customers in past due/soft disco status to negotiate a solution that enables uninterrupted services
- Developed a strong product and customer service knowledge base on a continuous basis to help drive sales and provide options and vale to the customers.
- Solid work experience, history and references.