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Software Business Analyst Resume Samples
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0-5 years of experience
[company name], a business unit of Lexmark International, builds enterprise content management (ECM), business process management (BPM), and document output management (DOM) applications that close the information gaps that exist throughout every organization.
- Maintained client database using SalesForce.com where we compiled details on every fortune 500 - 1000 organizations.
- Researched thru websites, annual reports and Google searches to determine penetration opportunities of target verticals and industry.
- Created an organizational chart of key decision makers and with background knowledge set conference calls, web-demos, face to face meetings and proof of concepts.
- Personally held web demos to educate directors, team managers and key employees.
- Work with account executives on establishing budget, authority, need and timing.
- Managed pipeline to reach expected recognition of revenue.
0-5 years of experience
- Identified business and functional needs during the design and build process to modify proprietary software based on client business needs
- Aided in the completion of software updates keeping projects on time and under budget
- Served as the conduit between the end users and software development team by participating in system testing, data validation, collection and documentation of software bug reports
- Acted as part-time onsite liaison between customer’s project manager, end-users and software developers
0-5 years of experience
- Formed and maintained business requirements and functional specification documentation.
- Analyzed and modeled databases using SQL, MS Access, and Visio.
- Developed Java, JQuery, and HTML5 web applications.
6-10 years of experience
Software Business Analyst responsible for implementation of policy administration systems for client.
- Responsibility to support both U.S. and "offshore" team resources in testing, application, integration, product, regression and user acceptance.
- Involved in multiple phases in the product life cycle such as analysis, design, and testing.
- Develop and updated documentation of business system requirements, writing functional specifications resulting in model templates for use with new clients.
- Provided updated project status reports to team leadership.
- Updated all test scripts and provided to team leadership.
- Responsible to deliver project requirements and service levels in a deadline driven environment.
0-5 years of experience
Insurance Software Business Analyst for [company name] since January 2011 where I work with the ALIP Project Management team to define metrics and performance goals for the platform. Currently manage onshore and offshore resources and translate requirements into test conditions and expected results for product, performance and user acceptance testing. Additionally, I perform QA reviews on artifacts prior to client delivery.
- Test Lead for Production Support and Development January 2013 to present
- Successful implementation of ALIP Variable Annuity Platform to Global Fortune 500 Company December 2012
- Designated Code Delivery Coordinator December 2012
- Award for Excellence on ALIP Project in April 2012
- Designated Test Coordinator for onshore and offshore testing resources November 2011
0-5 years of experience
Conducted regional seminars selling and training of service management software.
- Performed in-house and online trainings for businesses
- Constructed "Knowledgebase Articles" when finding new problems with software.
- Troubleshot software problems which included fixing SQL issues
- Trusted with entire company financial records for big businesses.
- Tested new potential company products and trained company employees on the new products
0-5 years of experience
Promoted to software business analyst.
- Worked in web software development projects with variety of team members that included software developers, project managers, and business analyst. Gathered requirements for these projects.
- Created use cases, flow charts, OO model, UML diagrams, process flows, task analysis, database diagrams, wire frames and screen mock-ups.
- Analyzed and created client surveys, interview information, user experience feedback and user business needs.
- Experienced with Scrum and Agile development methodologies.
- Cooperated with customers, stakeholders, and other team members in order to manage my own projects, created schedules, met expectation, managed risks, and deliver projects on time.
- Flexible with a variety of software development methodologies, including Agile, National, UML, and (Capability Maturity Model Integration).
- Experienced using business analyst tools for requirements gathering including Mercury Quality Center, and Compuware's (Business Requirement Module)
- Coordinated and performed software testing: developed QA test cases, created test scripts, release notes, and verified user requirements.
- Knowledgeable and experienced with content management tools, HTML and XML.
- Implemented a wiki collaboration tool to facilitate the transfer of knowledge and management of standards for business analysts, project managers, technical writers and software developers.
0-5 years of experience
Assist with the implementation of Elite 3E and version upgrades.
- Ensured consistent set ups of master files across various databases.
- Data validation and testing of enhancements and bug fixes.
- Standardized ad-hoc metric report layouts.
- Assisted with year-end audit requests and associate compensation calculations.
- Daily interaction with CFO during year end to provide updated financial data.
- Strong experience writing SQL queries and pulling data from relational databases.
- Responsible for monthly management reports.
0-5 years of experience
Provided remote technical support to clients worldwide.
- Proficiently utilized RightNow CRM documentation tool and Visual Knowledge Base Database for troubleshooting
- Diagnosed email error codes
- Proficient with MOSDAL network diagnostic tool analysis
- Proficiently utilized Product Studio database for product design modification requests
- Trained new employees with researching, troubleshooting and documentation skills.
- Managed cases generated from unsatisfactory surveys.
- Resolved these cases involving Exchange Online, SharePoint Online, LiveMeeting Online, and Office Communicator Online technologies.
- Completed many professional development courses.
- Proficient with PowerShell 2.0 cmdlets
- Experience with Exchange 2007 and 2010
0-5 years of experience
Eliciting requirements and business needs
- Lead business planning and product alignment
- Enhance processes to improve output, to gain effectiveness and/or to reduce cost
- Aid in the management and creation of tools to improve awareness and accountability of software defects/issues
- Create framework and dashboard layouts to meet/exceed industry standards for visual display of data/analysis
- Assist in the ETL process (Extract, Transform and Load)
- Complete advanced analytics tasks using SQL and/or Excel
0-5 years of experience
Managed team of 40 business analysts located in Santa Clara, San Diego, London and Sydney
- Key team deliverables included business and functional requirements, use cases, usability metrics, test plans, test scripts and end-user training.
- Strong understanding of specific country labor laws and employment practices.
- Team projects include Enterprise Search Solutions, Identity Management, Partner and Customer Websites, Data Privacy, E-learning, Oracle HR, Finance and Logistics, development of web standards, and ITS Newsletter editor.
6-10 years of experience
Collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications.
- To provide the link between the customer, development team and any third party regarding software functionality, throughout the development lifecycle.
- To assist in the design and execution of the test scenarios and test scripts.
- Ability to work with external agencies.
- Document workflows and results of business analysis and obtain sign-off from customers on the specifications.
- Prepare prototypes and/or mockups for the requirements at hand
- Be a part of the change management process and effectively communicate required changes to development team.
- Use rapid prototyping techniques when necessary for requirements gathering or validation.
- Be aware of retail industry standards and their applications.
6-10 years of experience
- Define business and functional requirements and design specifications
- Provide second-Line support for web and pc applications/processes/code changes
- Manage small to mid-size projects for eBusiness team
- Create test plans and test scripts for features and/or regression testing. Run tests on multiple environments to ensure a full, complete testing cycle.
- Manage product documentation and provide training to client service teams
0-5 years of experience
Responsible for managing application maintenance schedules and requirements. Managed project scope and budget for selected clients.
- Worked with stakeholders to further elicit requirements using interviews, document analysis, requirement workshops, surveys, site visits, business process descriptions, use cases, and workflow analysis on various web and application projects.
- Responsible for conducting clients interviews and get clients requirements on complex federal, State and local policy, and regulations to determine category of eligibility in accordance with federal, State and local laws.
- Responsible for guiding the developers in implementing new features in the software.
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