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0-5 years of experience
Creates operational workflows for three modules including: Cadence, Resolute and Health Information Management
- Successfully trained a diverse audience of End Users for their role in the use of Epic's resolute program
- Creates information to implement the knowledge of departmental workflow and procedures associated with use of Epic software.
- Provided support to various clinics within the medical group system to address support issues during go-live.
- Assisted in resolving training and support issues during go-live, and communicated and escalated various issues to ensure a swift resolution.
- Supported Operational Implementation team by documenting workflows, and suggesting back practices in areas where gaps were discovered
0-5 years of experience
- Prepared and conducted classroom training for ClinDoc end users who worked for Albuquerque-located [company name](PHS) in 5 different inpatient hospitals.
- Prepared, managed and maintained 20 different classrooms spread throughout 6 separate venues.
- Updated and maintained several different Epic curricula, coordinating the lesson plans and training environment.
0-5 years of experience
Educated and trained Physicians on Epic software navigation, location of workflow staples, and efficiency of signed and held orders applied to phase of care.
- Provided elbow support for Pharmacists & Pharmacy staff on navigation of Epic Willow software, Epic interaction with Pyxis, and back-end processes.
- Supported Physicians with admission orders and discharge prescription, dosing protocol for Pharmacy, and ordering non-formulary medication.
- Offered trouble shoot and work-arounds for both software and hardware issues, including recording and reporting software build issues to the command center.
- Remotely supported decentralized Pharmacists and Nurses on MAR issues and medication incidents.
0-5 years of experience
Educated and trained Physicians on Epic software navigation, location of workflow staples, and efficiency of signed and held orders applied to phase of care.
- Provided elbow support for Pharmacists & Pharmacy staff on navigation of Epic Willow software, Epic interaction with Pyxis, and back-end processes.
- Supported Physicians with admission orders and discharge prescription, dosing protocol for Pharmacy, and ordering non-formulary medication.
- Offered trouble shoot and work-arounds for both software and hardware issues, including recording and reporting software build issues to the command center.
- Remotely supported decentralized Pharmacists and Nurses on MAR issues and medication incidents.
0-5 years of experience
Executed training program for specified Epic modules for multiple clinics.
- Provide end-user training and support for all Providers, Nurses and Clinical Support Users on Epic Care Ambulatory application and clinical workflows identifying training related issues.
- Managed classroom activities, attendance reporting and proficiency examinations for assigned Super Users and End User registration and attendance within Success Factors.
- Participated in Go-live implementation providing elbow support for Providers, Nurses and other clinical staff members for all phases of go-live.
- Epic Go-Live Command Center Operator maintaining excellent customer service while providing information and troubleshooting to solve any problems.
0-5 years of experience
- Educated end user on making reservation, bed planning and scheduling a new patient.
- Trained end user on how view provider schedule and using wait list.
- Trained front desk on scheduling patient from a previous appointment.
- Trained Nurses on how to view provider schedule.
- Helped front desk in documentation of patient insurance and guarantor information.
- Trained front desk on scheduling patient with a provider.
- Calling in issue tickets to the command center when technical issues arise.
0-5 years of experience
- Provides direct EPIC training to current and new personnel, students, and physicians for implementation and to meet on-going training needs
- Facilitate training classes for highly skilled medical professionals in a healthcare population of around 6,000
- Communicate effectively with end users in a classroom, webinar, eLearnings and elbow support (side by side assistance) at Go-Live
- Collaborate with principal trainer or team lead regarding the development of curriculum, training plans, teaching materials and tip sheets
- Estabilish and maintain healthy relationships with application teams to understand how Epic is designed to meet the end users needs
- Administrate proficiency assessments and class evaluations at the end of each training session.
- Provide feedback on improvements and updates to the curriculum based on classroom/end user experience
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