Provided support to the financial, medical records and nursing departments. Served as liaison for over 4,800 users, programmers, consultants, Help Desk and vendors. Consulted with customers to troubleshoot application problems. Designed and produced custom reports, maintained application software security, and developed new interfaces. Created technical documentation that governed processes and procedures.
- Development of new workflow maps and processes to improve productivity within ChartMaxx, a document imaging system.
- Testing Coordinator for a project to rollout over 2,400 wireless IV pumps.
- Successfully developed reports that reduced the nurse scheduling process by 20%.
- Created a process to interface computer-based training records from multiple third party vendors into a centralized educational tracking system.
- Developed and implemented an Accounts Payable check-writing system that reduced processing time by 25%.
- Recognized for service provided in conversion of new hospitals to corporate financial systems.
- Developed & implemented numerous LastWord reports and interfaces via utilization of Enform.