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0-5 years of experience
Managed 7 software implementation projects including training, migration and support, achieving scheduled goals
- Improved internal migration procedure by streamlining information and contact management storage process
- Developed and implemented concept of product troubleshooting procedure for level 1 analyst
- Contributed to $2.5 Million annual revenue goal by leading numerous software training classes
- Analyzed and documented complex financial accounting software requirements
- Primary point of contact for Global Fortune 500 Insurance client
- Acted as a liaison between business users and development team
0-5 years of experience
Analyzed thousands of lines of embedded C++ code, researched requirements, and performed hundreds of development updates for Army, Navy / Transportable Surveillance and Control (AN/TPY-2) radar program.
- Recognized for analyzing, researching, updating, and completing many code modules before scheduled deadlines.
- Collaborated with team by splitting up tasks into manageable units, working development and debugging, resulting in maintainable code and reviews.
- Held regular software reviews with peers, successfully merging 2 radar simulators into 1 radar simulator.
0-5 years of experience
Identifying and understanding the business critical areas from the user perspective.
- Worked with the team to develop a web- based program for managing different clients across the world.
- Managed client expectations on all project deliverables and requirements, while working with cross-functional teams.
- Participated in various testing related review meetings to analyze the issues.
- Consistently reported the status of projects to appropriate levels of management
- Wrote various articles & Edited Several books related to Information Security System, Business Intelligence, Decision Support system, CPFR, & BCP
- Articles on Business Intelligence prospect & perspective, information security and impact on business continuity planning & Strategic decision making were published in Magazines like Computer world and Information security system.
6-10 years of experience
Provided Level 1 and 2 help desk support for membership and rental applications.
- Primary contact for support of data feed from a legacy application to distributed network application and data feed between Enterprise and National keeping all customer data in sync.
- As primary contact for migration of all customer data from legacy to SOA application used across multiple platforms, developed and executed metrics-based audit reports.
- Identified bug in archival and retention procedures for car rentals and coordinated solution with DBAs, resulting in correction of 1.8 million records in primary rental database.
- Utilized iSeries (AS/400), SQL, PL/SQL, Microsoft Office, Toad, and Oracle 10 and 11.
0-5 years of experience
Collaborated with team of software analyst in the development of Blackberry Mobile devices.
- Reduced inefficiencies by carefully reviewing all software before development stages.
- Conducted analysis to address performance deficiencies which led to an increased profit outcome.
- Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.
0-5 years of experience
[company name] is a medical device company that makes a blood analyzer based on Windows CE platform. The software development is focused on scientific data analysis, data storing, graph displaying, lab process, FDA auditing requirements, device coordination and software upgrade, etc.
- Collaborated with management, marketing, scientists, developments, quality assurance teams to design and deliver solutions.
- Used Enterprise Architect modeling tool. Applied object-oriented techniques.
- Wrote software design specifications, operation and test procedures.
- Developed multi-threaded event-driven asynchronous object-oriented software using C# and .NET 2.0.
- Developed business logic components and modules. Designed data structure and methods for scientific calculations, and data formatter of resolutions, units and symbols.
- Observed, traced and solved intermittent crashing problems, stabilized robustness, and enabled product release.
- Utilized Agile development methodology, such as daily scrum meeting, code review, peer programming, best practices and coding standard.
0-5 years of experience
Identified the Test requirements based on Application Business Requirements and blueprints.
- Involved in Analyzing the applications and Development of Test cases.
- Performed Manual testing and maintained documentation on different types of Testing viz., Positive, Negative, Regression, Integration, System, User-acceptance, Performance, and Black Box Testing.
- Documented errors and implemented their resolutions.
- Participated in User Training and submitted Status Reports weekly.
- Environment: Test Director, Mercury Quality Center, Rational Clear Quest, QTP, MS-SQL Server, HTML
0-5 years of experience
Collaborated in a team environment to develop and test Web Applications using a variety of programming languages including PHP, CSS, HTML, Javascript, Jquery, and SQL.
- Accomplished team and company goals by delivering projects to clients under tight deadlines, which led to a client purchasing a large block of billable hours in advance, and, as a result, increased revenue for [company name].
- Designed and maintained client databases.
- Built custom websites and themes to client specifications for Content Management Systems including WordPress and OpenCart.
- Interacted with Management to write Business Processes and Software Documentation.
0-5 years of experience
Participated in design and implementation of the National Science Foundation Graduate Research Fellowship Program (GRFP) Automated Data Processing System. Managed the National Supercomputer Usage Database project for Division of Advanced Scientific Computing (ASC) of National Science Foundation (NSF).
- Gathered and decomposed user requirements. Designed and developed forms in order to support fellowship process using FORMS 4.5. Developed reports using SQL, PL/SQL, REPORTS 2.5.
- Created SQL scripts to produce flat files. Loaded data into the Oracle database using SQL*Loader
- Created database tables, views, indexes stored procedures, functions, and packages.
- Produced the monthly usage and statistical reports for the supercomputer centers. Executed QA scripts to verify system's standard functionality and integrity
0-5 years of experience
Handle field support tickets from Invoice Management or Engagement Managers via the IT Ticketing System.
- Deployed, administered, troubleshooter, and supported the iCIRT application.
- Work with the iSYS technical team to ensure all changes resulting from system issues or enhancements are properly communicated, planned and implemented.
- Analyzed new/revised processes and change requests.
- Participated in the development of custom integration solutions.
- Provided support/maintenance of any .NET or SQL tasks specific to the data loading process for all systems.
- Maintained user accounts and configurations of the iCIRT application to support audit and compliance.
- Evaluated interrelationships in projects to determine how changes and installations of one program will affect others.
0-5 years of experience
Converted five applications from using Konfig_CM PLM software to Teamcenter 8.3.
- Redesigned four applications requiring access to Teamcenter using C++.
- Assisted several system administrators setup Teamcenter on Solaris 11.
- Assisted four developers in getting code written for Windows to compile and run under Solaris 11.
- Performed bug fixes for five applications using .NET, Java, C++, MSSQL, and Oracle SQL.
- Worked with Teamcenter specialists to ensure software applications written for the PLM system meet customer requirements.
- Created a new sales application for the USAF Public Sales Department using the MVC Framework, C#, ASP.NET, and MSSQL Server 2008. Productivity was increased by over 400%.
- Extensively update a USAF image extraction tool to improve productivity by over 100%.
0-5 years of experience
Developed new airport operations management systems with .NET and SQL Server to improve efficiency of accounting and tracking of ground handling operations
- Formulated data model and design (SQL Server 2005) and revised model with DBA
- Developed T-SQL code - stored procedures and functions
- Massaged third-party sources of data to integrate and load into system (ETL)
- Devised interface for users to create, deploy, and manage reports with Reporting Services
- Produced detailed accounting reports
0-5 years of experience
Coordinated business needs with software capabilities and developed and designed IT solutions
- Streamlined current processes for process improvement by automating manual activities
- Participated in the testing of small enterprise applications and was involved in full scale development projects
- Managed outsourced contractors and trained them on enterprise application support
- Developed custom applications in SharePoint for Finance, Application Enhancements, and Legal Contracts
0-5 years of experience
Functioned as an IT Business Analyst supporting the newly implemented point-of-sale application. Responsibilities included documenting change requests, assisting with the identification of defects and coordinating software releases across multiple locations. Worked directly with developers to ensure that all business requirements were met. Assisted in the communication of Priority One incidents and problems to internal and external partners.
- Worked closely with business partners to ensure that all defects and change requests were properly documented and communicated to the development team
- Performed both daily and weekly break-fix coding/scripting and maintained records to document break-fix code changes
- Managed the prioritization of problems, incidents and service requests; leveraged business analysts' understanding via the problem management toll "Remedy"
- Performed SQL queries for the purpose of gathering metrics as well as performance vs. cost data analysis
- Documented internal processes and procedures and trained other team members on new processes and tasks
- Responsible for the completion of timely change management, release management and compliance/regulatory activities
6-10 years of experience
Performed as a Software Analyst for Intergraph's TIM Test and Support department for numerous product releases. Tested and certified systems and provided customer support of document management software on UNIX workstations and PCs. Prime responsibility was working with suite of document management software products called DMANDS.
- Simplified graphical user interface, which made Network File Manager (NFM) more usable for customers and reduced analyst support requirements by 25 hours per month.
- Developed course materials for 5-day DMANDS course and taught customers basic and advanced product concepts. Also conducted impromptu DM/Redline class at customer site in Barbados.
- Worked with Intergraph field personnel in Paris, France to review and redefine plotting requirements for DMANDS products. Cleared the way for approval of multimillion-dollar contract with European automaker.
- Played key role in implementing Software Product Lifecycle guidelines.
- Used Seibel and CATS to track customer activity.
0-5 years of experience
Developed integration system in C# and MSSQL to connect five enterprise-wide systems, Lawson, eSecurity (proprietary security provisioning system), Taleo, HealthStream, and EverCheck.
- Designed and architected SQL database for integration system in MS SQL Server 2012, wrote all stored procedures to support standard CRUD data operations.
- Assisted in supporting legacy proprietary HR Connection software to include database management on the DB2 platform, and minor code fixes in C#.
- Launched HealthStream LMS (Learning Management System) across the entire enterprise, including data imports from the integration database as well as conversion of legacy education transcript data from five legacy LMS systems.
- Provided support for Lawson security provisioning.
0-5 years of experience
Managed IBM and HP Enterprise License Agreement valued at $500M and $26M for a Fortune 500
Telecommunications Corporation.
- Interpreted and enforced compliance of enterprise software contracts.
- Maintained historical inventory of license acquisition.
- Ensured license procurement process was followed including daily management of in-house database,
- Coordinated redeployment of 200k permanent software license keys.
- Researched complex historical license entitlements and metrics.
- Developed internal training program and manual.
- Prepared Weekly and Monthly MS Excel reports for Executive review.
- Certified as Software Asset Manager from IAITAM.
0-5 years of experience
Supported the flagship product called Tower.
- Analyzed and debugged errors within the software and created fixes or implemented fixes from development if required.
- Customized/Altered reports for customers when requested utilizing Crystal Reports.
- Created and utilized SQL queries, Stored Procedures and triggers to gain results needed from SQL databases and also to fix problems when they arose.
- Diagnosed and resolved network issues which was resulting in Tower performance issues.
- Performed and created SQL maintenance plans to streamline Tower performance and increase client productivity.
0-5 years of experience
Managed Eclipsys Sunrise Disease Manager Oncology software program from pilot to implementation.
- Provided training and support to physicians and nurses for Sunrise Disease Manager Software.
- Implemented physician and nursing documentation as a Medical transcriptionist for Hematology/Oncology.
- Managed clinic databases, tested clinical software and upgrades.
- Installed hardware and software.
- Performed maintenance and management of department and clinical computer systems.
- Developed and maintained division and grant websites.
0-5 years of experience
Contacted new and existing customers to discuss how their needs could be met with specific
construction software products and services.
- Quoted prices, credit terms and other bid specifications.
- Implemented a consultative selling approach on all inbound calls.
- Completed 100 outbound calls daily.
- Achieved the status of being the first analyst in my market to attend our quarterly award
0-5 years of experience
Supported end users at over 1200 Ford Dealerships using UNIX based software applications
- Analyzed software application inquiries and operating system problems
- Named product specialist for Parts Inventory Database
- Coordinated all Parts Inventory start-ups and developed procedures for future Parts Inventory start ups.
- Created design layouts and documentation for software updates
- Liaison between Ford Motor Company Programmers and [company name] Programmers
- Provided on-site consulting and "help desk" assistance to Ford dealerships
- Trained analysts on Parts Inventory application.
0-5 years of experience
Experience as a Software Test Analyst on an annuity software upgrade project.
- Facilitated daily defect status meetings between software developers and testers
- Used SharePoint to log, update, and track defects
- Developed, published, and implemented test plans
- Created and published daily PowerPoint reports of defect and test case execution metrics
- Worked with testers and their managers to ensure all testing was completed in a timely manner
0-5 years of experience
Possessed proven ability to handle business and technical customer relationships at the executive level and experience managing integration of multiple vendors, subcontractors and customer technical groups in multi-sites.
- Based on requirements, designed web components for Vanguard's online SEMS Messaging website.
- Development of additional security requirements for the application that was a website and hence needed additional encryption of the financial data that was exchanged via transactions.
- Ensured that QA testing activities were documented and according to business' standards.
- Applied complex systems engineering processes, methodologies and tools to the design of system of systems, systems and new product development (financial and investment portals).
10+ years of experience
Performed multiple roles as lead software analyst from strategy to management to policy, design, and implementation to mitigations and deployment resulting in successful on time project implementations.
- Designed and engineered the creation of C# and applications with over 200 enhancements developed and deployed.
- Managed over 50 client projects and generated additional revenue opportunities through collaboration with client, third party corporate partners and excellent onsite services and relationship building with the clients.
- Act as off hours contact for lead technical and functional issues as well as security related issues.
- Project Management: statement work, requirements analysis, project design, implementation and testing fall within my responsibilities.
- Recipient of multiple awards including "Certificate of Achievement" and "Sprit" awards for leadership, team building and mentoring.
- Configured multiple-site Enterprise Business and Logistics Management Network solution.
- Installed and Configured Microsoft SQL Server 2005, 2008 and Microsoft Server services including application, File and Print.
- Advised client of data management improvements and best practices.
6-10 years of experience
Developed and taught software development methodology classes to other GE employees.
- Led various research and development project teams.
- Designed, developed, and implemented database and user interface applications.
- Worked extensively with CASE tools, including requirements analysis and software design tools.
- Gained experience with the IBM MVS environment and Sun/UNIX workstations.
- Became proficient in the Ada, C, FORTRAN, and Pascal computer programming languages.
- Knowledge of data base languages includes SQL and NATURAL, with experience in Sybase, DB2, and ADABAS.
0-5 years of experience
- Created functionality and features for software modules based on customer requirements and input from superiors.
- Effectively communicated subject matter expertise and high quality advisory solutions to clients and resulted in the achievement of high customer satisfaction scores.
- Demonstrated the ability to analyze potential risks and implement suitable solutions to mitigate issues and preserve project integrity.
- Collaborated with cross-functional team members to create multi-sequence test cases and initiated constant team discussions pertaining to project issues.
- Consistently rated as a vital performer that exceeds the expectations of the role with spot awards and certificates of excellence.
0-5 years of experience
Served as Senior Software Analyst Team Lead, performed project management duties including drafting of software development life-cycle documentation with deliverables, business requirements, design and technical documentation, task and resource management and test scripts for development, unit, system and end-user acceptance testing. Gathered business requirements from end-users used in program analysis to streamline business processes.
- Redesigned an existing Visual Basic 6 client-server application into an ASP.NET application written in C#.
- Completed several enhancements to proprietary Windows Forms and ASP.NET applications utilizing both SQL Server database and Sybase database.
- Modified several mission critical applications utilizing C# and Visual Basic.NET.
0-5 years of experience
- Created and executed test cases, wrote automated test scripts for new features and reported test results in a timely manner
- Developed a one-click solution using Excel macro to restructure 200+ test cases and upload data to HP Quality Center
- Documented and reported software defects using Quality Management Software (HP Quality Center, Mantis)
- Traveled to multiple US cargo stations, provided on-site support, gathered user comments and feedback, and reported recommendations for upcoming fix
0-5 years of experience
Extensively involved in all stages of System Development Life Cycles (SDLC) including Requirements.
- Involved in discussion regarding SOA during different phases of application development.
- Designed and developed the application in WPF and C#.
- Developed applications with rich user experience using WPF, Expression Blend 2.
- Developed Search Components using C#.NET.
- Implemented Security Authorizations and Authentication.
- Designed and implemented reusable software elements like Server Side Controls, Custom DevExpress Controls and also User Controls.
- Performed unit Testing using C# and NUnit Framework for the implemented modules.
0-5 years of experience
Accurately completed 4-5 rate increases per year, which provided significant revenue to the company
- Worked cooperatively with field personnel to resolve customer programming and billing issues
- Completed all projects via Automated Parameters Management System (Access database) and the Amdocs subscriber management mainframe database
- Participated in conversion of over 60,000 subscribers from DST Software to Icoms Software. Primary role was generating various subscriber reports
- Responsible for franchise fee/PEG fee/state tax changes
- Provided phone support for all Time Warner offices and Corporate office staff
- Implemented new product launches, such as upgrade of High Speed Internet (Extreme HSI) and Video On Demand
- Noted daily activities and assigned work orders to other Data Center departments via the Track-It system
- All projects required 100% accuracy and compliance to Sarbanes-Oxley requirements
0-5 years of experience
Served as top-tier support for performing software signature analysis.
- Performed detailed research to determine appropriate file and filter signature of client software.
- Worked with and reported to functional and technical leads to execute project assignments.
- Actively participated in both operational and technical synchronization meetings to provide technical information and updates as required.
- Entered and maintain information in software database to address software compliance & inventory, contracts, and cost.
- Responded to requests from end users, managers, developers, and team members for specific IT Software Asset Management data information.
- Assisted in the development of reporting to address management requirements to obtain information.
6-10 years of experience
- Created, administered, and executed Windows Server 2008, immensely increasing efficiency.
- Deployed and operated local servers and file servers such as FTP, which streamlined our business model.
- Implemented Microsoft Outlook and Exchange for communication between the team members.
- Performed component level repair on desktop and laptop motherboard, which included troubleshooting for faulty resistor, diodes, capacitors, fuses, and jacks.
- Extensive experience with soldering and reworking, as well as schematic reading.
0-5 years of experience
- Provided both onsite and remote support to help resolve and implement solutions for handling day-to-day issues.
- Developed software customizations to improve warehouse efficiency and transparency from a functional and technical standpoint, to match operational needs of the client
- Identified current state process flows to understand how best to implement future customizations and/or fixes
- Designed and created functional and technical specification documentation
- Managed code deployment and installation across multiple server environments
0-5 years of experience
Posted and maintained weekly merchandiser service call opportunities.
- Maintained merchandiser service call projects, tasks, and surveys.
- Trained regional and district managers on Natural Insight scheduling software.
- Created merchandiser, field manager, and corporate user manuals.
- Created software programs to overcome shortcomings of Natural Insight.
- Compiled and published weekly departmental reports.
- Assisted in the design of a proprietary replacement system to Natural Insight.
10+ years of experience
Created and maintained proposals, presentations, projects & processes. Basic secretarial duties including calendaring, correspondence to team and other teams within the company.
- Managed Team meeting: Took minutes and distributed
- Software Analyst for Oracle Project Development Teams. Assisted the Development team with software upgrades, implemented processes necessary for the success of application upgrades and project completions
- First Line Support Contact for issues related to Oracle Applications
- First Line Support Contact for issues for Pre and Post Upgrades - Diagnoses, analyzes, tested and resolves issues for users
- Created and Maintained Team Social Networking: Workspaces, Wiki pages
- Asset Management - Ensured Oracle hardware/ assets are properly retired and properly disposed for Sales teams
- Worked with 3rd Party for disposal
6-10 years of experience
A member of the THAAD SIV&V team and a member of the THAAD Evaluation Center (TEC) team
- Conducted requirement traceability to insure functional flow using a RTM tool
- Reviewed documents and provided comments during different phases of software production
- Conducted system runs using scenarios that provided information regarding anticipated flight tests
- Reviewed and tested THAAD Radar software to make sure all requirements were met in the Software Requirements Specification (SRS) and other documents
- Evaluated and ran software tools that captured data from pre-mission and post-mission flight tests
- Assisted in the Joint Tactical Architecture - Army (JTA-A) version 6.0 compliance review for the THAAD Radar segment
- Participated in demonstrations made to government and non-government visitors
- Led a team of three people who performed code analysis of incremental software builds
- Wrote various types of reports that included but were not limited to Test Plans and Award Fee reports
- Helped to prepare schedules for the Radar team
6-10 years of experience
Performed C++ functions manual testing activities to ensure that AT&T and IBM software conforms to defined requirements, system designs and quality standards
- Created and executed test scripts for Integration, Systems, and Regression testing phases of the software development lifecycle
- Executed functional, stress, regression, end-to-end connectivity, authentications and performance tests using waterfall testing methodologies
- Documented and communicated testing activities and results to all personnel involved with project
- Documented and tracked defects utilizing department designated tools
- Worked closely with project manager, customer, development, and support groups to facilitate software releases
- Develop both manual and automated test case scripts using SILK Automated QA testing tool
0-5 years of experience
Manufacturer of military communication systems.
- Designed and coded portions of the operator interface in ADA, C, X Windows and Motif for the MIDS program.
- Redesigned and coded the block message editor and the canister message editor for the MIDS program.
- Designed and coded the status monitor and the messages decoder for scenario simulations for the MIDS program.
- Analyzed and repaired coding problems for the MIDS program (deadlocks, memory leaks, proper coding, coding standards, etc.)
- Analyzed and designed a requirements traceability tool for software documents.
- Analyzed requirements and generated the design specification for a Design for Six Sigma Manufacturability (DSSM) tool.
0-5 years of experience
- Design, build and maintain web sites, using Joomla content management system
- Performed image processing using Gimp image processing software
- Designed, build and maintained ecommerce site using redCOMPONENT's Redshop
- Effectively communicated with software venders
- Modified vtiger CRM according to customer specifications, using PHP scripting language and JavaScript.
- Design build and maintain SQL queries
0-5 years of experience
Wrote test plans, scripts, and matrixes for financials, information reporting, in current session and time out functionality.
- Performed Regression testing on various web financial applications.
- Tested various applications on mainframe system (AS/400 and also IBM 3270 Terminals), UNIX and Client
- Server environment.
- Developed and/or identified test scripts both for new functionality and regression.
- Documented all test results and outstanding STR's (System Trouble Reports).
- Ran DB2 and SQL select statement queries to copy files, changing directories.
- Performed Test validation and UAT Testing on mainframe system AS/400.
0-5 years of experience
Provided application and technical support for banking clients and internal departments
- Supervised junior analysts and provided application trainings
- Created technical documentation, Release notes
- Run reports in MSSQL on clients' request and research
0-5 years of experience
Developed internal and external web applications using JDK 1.6, JSP and Java Servlets.
- Developed internal employee time tracking web applications using PHP, AJAX, CSS and Java Script.
- Developed a number of billing reports using Perl, Shell and TCL scripts.
- Involved in the daily maintenance of Research database that involved monitoring the daily run of the scripts as well as troubleshooting.
- Mentor junior developers.
0-5 years of experience
Technology: ASP.Net, ADO.Net, C#, VB.Net, SQL Server 2008, WCF, Web Services, SSIS, TFS
- Involved in the requirements gathering, analysis and application design
- As a team lead, very much responsible from design to completion of the application.
- Designed and Developed N-Tier Architecture.
- Developed the user interfaces using ASP.Net
- Help QA Process. Created and Executed Test Plans for Integration Testing and User Acceptance Testing.
- Currently working on Data Migration Project to consolidate two enterprise platforms into one so as to make it more manageable.
- Analyzing the data that needs to be migrated so as to discover the issues and providing time estimates to the Lead.
- Troubleshoot existing issues in production (SDRs) and providing the fixes.
0-5 years of experience
- Installed Manhattan WMS supply chain management software both remotely and on-site in warehouses and distribution centers, with up to fifty connected devices, with teams of up to seven members
- Analyzed and simulated the inventory flow and picking procedures of retail, food industry, and pharmaceutical clients while customizing software features to meet individual client needs
- Developed and conducted black-box, gray-box, smoke, sanity, and user acceptance testing for each software version across multiple environments
- Troubleshot and resolved software issues and addressed client inquiries while providing post-implementation support to clients
- Created centralized instructional documentation detailing all necessary steps for software installation, used by all Consultants with access to the internal company wiki
- Trained end users on shipping and receiving processes and software usage, through specialized group trainings for client management
- Created user guides and test scripts that detailed software operation and processes for high-level users
6-10 years of experience
- Supervised eight employees in non-technical role
- Led development of replacement software/hardware for control of space shuttle RMS (robotic arm) integrating video and controls on a touch screen monitor.
- Developed S/W Fault Detection and Isolation (FDI) application for Orbiter Maneuvering System (OMS) propulsion system.
- Created Fault detection sensors for the Space Shuttle.
0-5 years of experience
- Developed, maintained, and enhanced custom computer-based training software to the current regulatory compliance.
- Conducted training of various subjects for unit personnel.
- Installed and maintained computer hardware and software for personnel of the division.
- Provided technical support to co-workers and management.
0-5 years of experience
- Modified, analyzed and developed code for Intergraph’s software suite called I/LEADS, specifically RMS and JMS application software used by criminal justice agencies
- Modified, analyzed and developed in Microsoft Visual Studio.NET platform-C++, C#, Visual Basic.NET, and FoxPro utilizing Oracle and MS SQL Server Databases
- Wrote Oracle and SQL Server and FoxPro database reports and applications
- Developed System Requirement/Analysis Documents and Reports and traveled to agency sites for custom modifications, upgrades and installations of I/LEADS software suite
0-5 years of experience
Resolved complex problems using critical thinking skills within the Companies call time expectations
- Utilized multiple tools, programs, resources, contacts and more during each call
- Escalated known issues or issues that did not fall into my scope of training to the proper department
- Provided callers with instructions to correct the problem, alternative options if their request was unable to be completed or remotely engaged the caller's computer system to resolve the problem personally without the user's assistance
- Resolved issues with software per the users request and assisted users with completing travel submissions to the accounting department
- Customer Comment cards received for outstanding customer service for going above and beyond the standards
0-5 years of experience
Designed and developed integrated solutions to model and manage layered interfaces.
- Worked remotely in Scotland for 10 months.
- Designed the Generic Interface Screen for the Cisco Router.
- Implemented statistics and history groups while working on the Remote Monitoring agent.
0-5 years of experience
Project Lead for development of an insurance companies Underwriting System.
- Developed Feasability Studies, Requirements Specifications, Design Documents, and User Documentation.
- Conducted brainstorming sessions with users to gather requirements.
- Assembled ERD models and supporting definitions using Oracle's Case Designer.
- Recoded several modules to speed-up legacy system processing.
- Attended classes on Relational Systems Development Methodology, Advanced Oracle, and Oracle Case Tips and Techniques.
- Delivered technical discourse to the Oracle Developers Conference on Getting Oracle Data into a Lotus 1-2-3 Spreadsheet.
Computer Software Cover Letter Examples
